Well I waisted 90 mins of my day today on an issue with the S2 App. The problem is that my paired Play 3’s in my Study appear in my S2 App on my phone, but whenever I leave the app (with the music playing), and go back into the App, the App shows no music and I cannot therefore control the music volume etc. Useless when I need to pause the music immediately. Eventually it reappears after 45-60 seconds, but repeats each time I leave the S2 app to do something else on my phone.
So after speaking to the Sonos Support helpline on the phone, they decided that it was because my Play3’s are too old and the processor cannot cope anymore! It was suggested I upgrade (save 15% on the upgrade programme). I won’t be doing this.
I’m posting this because this is the biggest load of rubbish I’ve experienced in 15 years of using Sonos and spending thousands of £ on equipment. I have a cinema set up, portable, one in my bedroom and another pair in my kitchen.
The reason this is rubbish is because when I play music directly through the Spotify App via my phone and then divert to my Sonos Play3 Speakers, I do not get the same issue. I do get a two second delay in controlling the music via the Spotify App and hearing the instruction I have made, but otherwise a much better experience. So it would appear there is nothing wrong with my Play3 speakers that need to be upgraded! I can also control my Sonos Play3’s via my PC using the Spotify App!
I was going to buy some Sonos headphones, but that isn’t happening and I’m seriously considering ditching my equipment after all of these years. I just want to me able to go to my Sonos App and be able to play my music without any drama, workaround or other issues. Is this too much to ask after spending £’000’s on this equipment?
Is it just me, or are there others still with fundamental issues with the S2 App?
If Sonos want to gift me a pair of alternative speakers to test out for them, I’ll give it a go, but I won’t be buying anything else!