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My system is so old that it was created in the time where it wasn’t mandatory to create a system owner “admin”. 
When I try to update, the system ask for verification from the system owner.  
I can’t create a new user because the username is already in the system. The speakers is attached to the system… so I’m kind of stuck. 
 

It is old speakers so I use the S1 app. I would like to reset it all to fabric settings 

 

Is there any solution I can try in order to get the system to play again?

 

best regards 

Torben

You can use the option Transfer System Ownership in the app to transfer the system to your own Sonos email account.

In order to do that, I probably need the power of the system owner. I do have a registered email address in the system but without the necessary privileges. So I can log on but not change anything 

 

In order to do that, I probably need the power of the system owner. I do have a registered email address in the system but without the necessary privileges. So I can log on but not change anything 

 

No, the existing password for the current registered email is not required to change the system to a new email address/password.

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