Hello
I cannot see any recent threads on this but about 10 days ago my alarms have just stopped working altogether.
have tried setting an hour before, radio, Sonos chime, set playlist etc but nothing seems to work. The time comes and goes and no music whatsoever from the Sonos.
So frustrating as this used to be perfect before all the problems. Then the set timings had to be an hour before but it was at least functional. Now nothing
Best answer by AA1986
Right. I think I’ve fixed it. This is going to sound very silly but I can only assume that at some point the system reset the time zone to GMT-12 hours (I live in GMT so never noticed an incorrect time). Now I’ve switched it back the alarms are working again.
Just tested this on one of my Sonos One’s and it works correctly. Do you have a Sonos One to duplicate the test?
No, I don’t but several other products (playbar/sonos one/ Sonos 5) tried multiple types and rooms but nothing. It’s all suddenly a week ago everything was fine
Can you please check that all of your devices are updated to the same level of firmware?
Right. I think I’ve fixed it. This is going to sound very silly but I can only assume that at some point the system reset the time zone to GMT-12 hours (I live in GMT so never noticed an incorrect time). Now I’ve switched it back the alarms are working again.
Mine is also at gmt-12… something must have been reset to that value. I’ve corrected it and now the alarm is functioning again. Realy weird! Thx!
Right. I think I’ve fixed it. This is going to sound very silly but I can only assume that at some point the system reset the time zone to GMT-12 hours (I live in GMT so never noticed an incorrect time). Now I’ve switched it back the alarms are working again.
Can you please check that your address is correct in your Sonos profile on www.sonos.com
Go into System Settings then “Manage” then “Date & Time”, it will display the time zone that the system is set to
Settings in profile on Sonos.com are correct
Can you try the following steps:
- Delete all existing alarms
- Reset / close Sonos app
- Open Sonos app
- Uninstall Sonos app
- Reinstall Sonos app
- Sign in
Please let us know how you get on.
Mine is also at gmt-12… something must have been reset to that value. I’ve corrected it and now the alarm is functioning again. Realy weird! Thx!
Hello. I’ve followed the step given by UKMedia, but nothing changed. No alarms work on any device (play:one, play:5 or Beam. Any idea ? Thanks
I love the jeopardy of owning Sonos products now.
Anway
Ironically, it managed the clocks going back fine, but for reasons on the Sonos gremlins could explain it didn’t like Sunday the 10th of November as none of my alarms worked on Monday morning.
Thank you for posting this as it was frustrating me
I too am having this problem. Alarm just randomly stopped working on Monday morning and deleting/ resetting/ checking time/ etc have so far not worked. Have to say that my experience of using my 9 Sonos speakers is souring with each issue I encounter! Has anyone got any ideas on how this can be fixed?
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