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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,641 Topics
  • 52,836 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7641 Topics
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FlashinoContributor II
asked in Controllers and Music services
the speakers randomly vary the volume and sometimes reduce it to zero

After the last update, randomly, I find the speakers (Arc, One, Beam) at a different volume than the one I left them at and sometimes I notice the green light that corresponds to the mute. are you aware of the problem? the app is slow, doesn't see all Spotify playlists and now this problem too. I invite the technical department to urgently resolve at least the volume problem. Thanks  Luca

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3 months ago
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CarolGContributor I
asked in Controllers and Music services
Why am I hearing Ads when using Sonos

When listening to Pandora on Sonos I hear Ad after Ad, (Kroger, mattress, cars etc).  When I listen to Pandora without Sonos I do not hear any ads.

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3 months ago
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cranneberry2Avid Contributor III
asked in Controllers and Music services
Re-installing Sonos

All my music is located on my computer, organized in iTunes.  It is very messy, with files located under 2 Users...if I click on a song file and select Properties, iTuues shows me the path to the song on my hard drive. But also, I can look in File Explorer and see that many if not all songs are stored in both Users. Everything was working fine for a while, then I noticed that Sonos was skipping songs in many of my iTunes Playlists...”access denied”.I have been trying to add more song folders to my Sonos Music Library but it won’t let me. I have been all over the internet looking for help. I have looked at tons of my folders and Shared them. I don’t know what else to try. For the time being, I just want to be able to listen to ALL my songs, like I could before.Another question: At a later date I want to clean up and re-organize so that everything I do is under only one User. And I want to re-organize iTunes so that my music is all in one folder. These are separate problems, not to be so

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jgatie
3 months ago
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Bogdan_10Contributor I
asked in Controllers and Music services
After upgrade to new version Sonos app hangs on Retune

I have a system with 2 ERA 100 a minisub and beam Everything was OK and I use Trueplay. After updating (now the system is on IOS 17.4.1 is S2 built 80.00.04. In trueplay when I try retune the system hangs (after rotating when there is the message You will hear some tones… It hangs and only reseting (power off) the phone I can escape from this scree. Is this a normal behaviour? Any solution? Thanks

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3 months ago
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serstarsContributor I
asked in Controllers and Music services
Setting up

I’m round my friends house and i can’t connect my sonos please help!.  I re-downloaded the app so i chose connect to existing sonos and it can’t find it because it’s not connected to the wifi…but i cant connect it to the wifi because i have to set it up in the app! HELPP

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3 months ago
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Hans1964Contributor I
asked in Controllers and Music services
new app

Some features are not available anymore in the new app version since last thursday, like access to a Nas harddisc. WHY..??? I have a lot of music-files on a harddisc and I can't play it anymore with the new app..! Also earlier made favourites are impossible to select. I had to install new Radio Broadcasting stations. Please make it possible to return those functions or give the possibility to use the old app version. The old app was working fine for me..!!

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3 months ago
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Quest82Contributor I
asked in Controllers and Music services
pocket casts dates of podcasts

Hi - I follow a couple of politics podcasts and new episodes drop at any time. With the new sonos app I no longer have the dates they were released. Pocket cats includes it. Will sonos put this back on?

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Corry P
3 months ago
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VeryFrustratedSunosTrending Lyricist I
posted in Controllers and Music services
Sonos One speakers say 'not connected' to wifi on laptop but work via phone. Win 11 controller not working either

Hi all,in light of the app update disaster and similar issues I’ve discovered that my two Sonos One speakers can’t be operated via my controller on my laptop (Win 11), but they work fine via my phone using a rolled-back version of Sonos 2 software.This is what I get:However, both are shown as connected on my Virgin Media router dashboard. I haven’t changed the router or the network name. All was working fine until the latest update.For clarity here’s what I have done:Turned the router off - three timesRebooted laptop - three timesPlugged Sonos One to router - twice. Didn’t show.Uninstalled the S2 controller - twice. Still can’t access the system.Rebooted my NAS drive with my music library on it - three timesRolled back to V16 of the S2 app on my phone and got access to my library and alarms.Ranted and raved about the poor quality of Sonos’s approach to this whole thing - still going. Any solutions appreciated. Thanks  

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3 months ago
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SkyBodContributor I
asked in Controllers and Music services
Do I need a constant internet connection with the new app?

I live in a rural area with sketchy internet access. On a good day my top speeds are 1.1mbps down and 0.8mbps up, often much slower. Leaving the connection active seems to cause it to slow down, so I only connect when I need to go online. I’m getting the idea that the new app needs to connect to some server somewhere to function. Is this the case? Will my sonos kit cease to function unless I’m online when it's updated?

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3 months ago
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NoxwebContributor I
asked in Controllers and Music services
using new app with a NAS

Can anyone tell me how to connect the new app to my music library held on a NAS on my local network  

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3 months ago
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DT186
asked in Controllers and Music services
other members using the same system

Ever since the new app has been released, my wife is unable to search music or use the app in any meaningful manner. Is anyone else having the same issue? Does anyone know the solution? 

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3 months ago
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SaraCGTrending Lyricist I
asked in Controllers and Music services
CBC Radio & Music no longer working after Sonos app after update

 I have CBC Radio & Music in my connected services on the Sonos app. After the app update yesterday it stopped working.I’ve uninstalled this in my connected services and re-installed it, but that did nothing. I checked another radio station (NRK) and that seems to be working fine.   This is what the app shows when I select my CBC station to play. After selecting “Play” it just spins.  

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aras
3 months ago
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NigmContributor I
asked in Controllers and Music services
the new app

I find the new Sonos app hard to use & I don’t like it. How do I update my music library and can I go back to the S1 app which wasn’t broke & worked well for me?  

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3 months ago
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MikeinMLContributor I
asked in Controllers and Music services
edit playlists through sonos app no longer available

I can no longer edit Playlists within the app. There used to be many options available by clicking the three dots now most of that functionality is gone.

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3 months ago
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OHCbobContributor I
asked in Controllers and Music services
XM radio: assign one account to each Sonos devices

As I understand it, XM only supports one device at a time connected to one of its logins. I have multiple Sonos devices and multiple XM accounts. How do I permanently assign each Sonos device to use its specific XM login ID?Thanks,Bob

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3 months ago
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GMcDContributor I
posted in Controllers and Music services
Sonos App Complaint

Some feedbackI am very unhappy with the latest App update. Why is the alarm clock symbol missing from the homepage? It now takes too many steps to get to this page. The app is very clunky, takes ages to group rooms. it has real difficulty switching from Sonos radio to Spotify and back. It is nowhere near what the system was like for the last ten years. If Sonos started outwith an App that’s this poorly thought out and non-user friendly, it would have flopped. Please go back to a user-friendly format  

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3 months ago
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BubbaRamboContributor I
posted in Controllers and Music services
New App vs. Previous Version

To the engineers and developers who worked on this project, I am sorry, this is a major fail. I imagine you all in a conference room working in your little scrum teams with your white boards littered with notes. But the one note which was missed was the #1 requirement of end users of all music related apps, that is they MUST be user friendly. Quick and easy access to the features. My advice too quickly right the ship, is to focus the majority of your efforts in creating an easy option for users to revert to the previous version within the app. Those who are ok with the new version can stay put. The sooner you accomplish this the sooner this fire goes out! 

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3 months ago
controlav
controlavMaestro
asked in Controllers and Music services
Was the Desktop app just deprecated?

I get this when starting the Windows app now: Of course I still have a perfectly running system, so is the Desktop app now officially deprecated? Pretty sure it was working a few days ago.When this message first appeared there was a More Options button, and using that I did Reset this app. Which was clearly a mistake.

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controlav
3 months ago
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acrouse98Contributor I
posted in Controllers and Music services
Room Grouping on new update

Hey everyone,Has anyone had issues with grouping room audio on the new update of the Sonos app. I start playing audio in one room and then when I go to the drop down and add a room, I get a message saying ‘unable to connect, try again later’. Has anyone else had this issue and found a solution? This along with other delays and issues have been happening since the app updated. 

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3 months ago
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cap3344Avid Contributor III
asked in Controllers and Music services
where the hell did they put the Line-In "service" in the new mobile app (ios and android)

besides hating the new app, I cannot see where the line-in function is.  It is still clearly visible on the Windows desktop app, but I don’t see it anywhere on the mobile apps!!   

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3 months ago
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Room settings iPhone misingContributor I
asked in Controllers and Music services
NAS or library removed from the new app???

It seems that the ability to play from a local library or a NAS server has been removed in the new app.This has major consequences for us who play music in an Odd Fellow lodge that we ourselves have recorded and own.This means that sonos is now completely useless to us.It is a significant deterioration and means that we can no longer can use sonos at all, and must find a new alternative.

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press250
3 months ago
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Phil57Contributor II
asked in Controllers and Music services
Recently played link disappeared

I push the Recently Play 'Hide' link on my Sonos and so it disappeared from the main screen. how do I get it back?

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3 months ago
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ss44golfContributor I
posted in Controllers and Music services
sonos app doesnt recognize system on iphone but ipad does!! both worked an hour ago?!?

I have the sonos app downloaded on two iPhones and an iPad. Out of the blue one of the iPhones says it does not recognize an existing Sonos system, but the other iPhone and iPad work fine. Try to connect the iPhone and I can’t find anything, wants me to reset my router. this is absolutely stupid, because it worked literally two hours ago. What could go wrong? What kind of a glitch in the software creates this glitch, how ridiculous!!

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3 months ago
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mpr8
asked in Controllers and Music services
Lastest S2 (Black) App upgrade

How is it possible that a complete new version was allowed to be released unless Sonos thinks, the easiest way to fix this mess is to release it and let our loyal customers tell us what’s wrong! This update is an absolute shambles, almost every time I use the app it says there is no system, then after another try, it’s “oh, yes, there you are” but then, there’s only half the icons working, unbelievably slow volume change lag, none of which was ever an issue with the orange S2 version so sorry Sonos, you simply can’t keep blaming customer’s wi-fi connections. In no way is this app easier to navigate, it has less features and being a long standing Sonos customer with 8 units, you really feel trapped and fully at their mercy. If you still have the orange S2 app, DON’T UPGRADE, change your settings to manual update. I would like to know why it is not possible to downgrade back to the old App whilst this utter nonsense is sorted out. Remember what happened when you discontinued the S1 app a

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3 months ago
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SDSouthardEnthusiast I
asked in Controllers and Music services
New problem with new app. Can’t add new wireless networks

Found a new problem. Lost capability to add new networks via app. Only can delete networks.

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3 months ago
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