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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 62,641 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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TriedandtestedContributor I
asked in Controllers and Music services
Play 1 x 2 (Gen 1) + Sonos Playbar + Sonos Boost all cannot be found on App

Hi All,I have the listed equipment  Play 1 x 2 (Gen 1) + Sonos Playbar + Sonos Boost and none can be found on the app. I have tried to factory reset one Play 1 and connect via Ethernet cable to the router (whilst Boost was connected) the app recognised it, but would not go to the next step of creating a new system.My system has not been recognised for about 3 to 4 months. I am frankly sick of having dead speaker ornaments in my house that music should be coming out of. I will attempt to call Sonos support tomorrow.If I get through and we can resolve, I will post the solution here.Backstory - These products were all working up to 3 months ago and controlled via the app. the products are not defective. I have owned them for many years. If there is another way of controlling them and linking them, please share. Appreciate any advice. Thanks 

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ForensicnessContributor I
asked in Controllers and Music services
Line-in function

I have just read an email from the CEO of Sonos, which made me feel better about my system. I have always used a line-in function to play CD’s and have linked my TV audio output via this method to my speakers. Since the launch of the new app, I can often get no sound through my Sonos speakers via the line-in as this completely disappears in the app. I often get told I have no products either, despite having 5! It has been incredibly frustrating, and the only way I can fix this is pulling out all the cables, and re-booting the app.I had thought it was something to do with how I was using this function, but it always worked well in the old version. Maybe it is new app?Has anyone else had the same issue with the line-in function?

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Ben40Contributor I
asked in Controllers and Music services
Current solution to Apple AirPlay password request

Hello,This question has been asked many times before, but is there a solution to the AirPlay password issue even though no password has been set?The problem has existed for more than 3 years now, and all that can be found to solve the problem is to reset the device and set it up again.I find this solution very inconvenient, having to set up my device again every few days in order to be able to use it.I am grateful for every new and, above all, permanent solution.Greetings from GermanyBen

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YourProductsSuckNowContributor I
asked in Controllers and Music services
speaker consistency

WHEN ARE YOU GOING TO UPDATE THE PRODUCTS AND APP??!!   Seriously this is absolute garbage the way your speakers drop steaming music - EXACTLY WHAT THEY ARE SOLD TO DO.    this is Walmart level quality now.  I would not recommend Sonos to either of my ex wives.  Ok, maybe one of them. But yall need to get it together.   Nothing but snake oil salesmen at this point.    I prefer my UA Boom over your s**t speakers.  At least I can hear songs in their entirety.   Do better. 

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mborellaProducer I
asked in Controllers and Music services
Best NAS Solution

I have a 10-node Sonos setup. I am a heavy user of the local music library on my PC, which has over 150GB of tracks.The music library debacle has hit me hard. About every two weeks it starts giving me errors and I have to go through the flaky process of deleting and reestablishing it. I am wondering if my life would be any easier if I just got a NAS and moved it over there. Can anyone say for sure whether this would avoid the local music library issues I’m having and/or is a reliable overall solution with the current (lousy) software?FWIW, I am on Windows 10 and 11 devices. We also use Android and IOS apps but try not to because they are unreliable. If you have a recommendation, please let me know the specs of your setup. Thanks. 

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Lawrence GershContributor I
asked in Controllers and Music services
Question about the Sonos app

When using the Sonos App to select music sources and types and what music is playing in the queue,there is a small tick box showing which one can either check or de-select:Does anyone in the Sonos community know the intended function of this box?

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lily_johaContributor I
posted in Controllers and Music services
the new app doesn't work ever

whe3n opened it states that there is no products, then it requires re-authorinzing, but it won’t send the email required for the re-authorizationand I can’t even turn up or down the volume - actually I have no control over my system at all anymore - that was okay until the streaming programs changed and I can’t do anything, my system is now useless PLEASE BRING BACK THE LAST APP

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HankWFContributor I
posted in Controllers and Music services
entire sonos network wiped out.

This morning I went to play music within my house, and all the components do not exist. When I try to add them, it’s looking for a pin that does not exist on many of the components. When I try to add a component with a pin, system will not save it. There are over 50 devices that were in my system. 

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Frits ve WielenContributor I
asked in Controllers and Music services
Video of Sonos App doing things totally onits own

 

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Ratty99Trending Lyricist I
asked in Controllers and Music services
editing groups

Is anyone else suffering from not being able to add a speaker pair room to a group?  I have " everywhere" group and the wonderful new app refuses to save the change when I add kitchen to the group.  Any ideas?

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IanJ999Contributor I
posted in Controllers and Music services
Not Connected

Have had my Sonos system in my house for 7years, and the recent poor app has been annoying but is it getting worse? Yesterday, attempted to ask Google nest to play the radio station on the pair of Play 3 speakers in the kitchen and was told there wasn’t any devices..  Looked at my Sonos app and had a blank screen saying “Not Connected”, as in no devices connected.  Thought, it was due to an update in the app, so reset 4 out 5 Sonos devices and reconnected to my Sonos app.  All was good again, and hoped that things would get better within the Sonos ecosystem system!? This morning, opened the Sonos app…… Not Connected….? Really Sonos? My Playbar and one of my Play3 has a wired Ethernet connection and have recently stopped over to Alta Labs AP’s. i loved my Sonos system, but if this is going to be a daily occurrence, it’s time to bin the lot!

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RICCIContributor I
asked in Controllers and Music services
playlist

Bonjour mes playlist sonos ne marche plus. Les morceaux sautent au boit de quelque secondes et il n y a pas de son.. les playlist deezer fonctionnent normalement.que puis je faire ? MerciModerator edit:Google Translate-Hello, my Sonos playlists no longer work. The songs skip after a few seconds and there is no sound. The Deezer playlists work normally. What can I do? Thank you

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nbdyContributor I
posted in Controllers and Music services
Sound Check from Apple Music

I have used Sonos speakers to listen to music every night when going to sleep for the past couple of years. In the past couple months though the volume on every song is wildly different. If I start off at a soft volume the next song may be blaring loud and needs to be lowered. Then the next song will be too low to hear. It did NOT used to work like this. I play directly from Apple Music on my iPhone over airplay. I have sound check turned on. This got so bad that I just bought some lower quality HomePods for my bedroom. Every song is rock solid on the same volume. I NEED this from Sonos. Please fix this 

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miskasteContributor I
posted in Controllers and Music services
After upgrade some radio station not playing

Hi, After Sonos' awesome systems update, some radio stations no longer play from the Sonos app. I wrote to support via chat, where they said to call by phone. I called technical support, where I hung up on the phone for several hours with no result. In the end, the tech rep collected the contact information and said they would escalate the issue. Several weeks around and all are gone. :) Very good customer service!

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Michael01Contributor I
asked in Controllers and Music services
Sonos Sound Issues with Certain Tracks

Some tracks play with distorted sound on my Sonos speakers, while others are fine. What could be causing this issue?

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Bahamut3210Contributor I
posted in Controllers and Music services
Can I use an Xbox as a network share

I want to setup a music library for all my media files. I was wondering if I could transfer the music to my Xbox Series X and use that as a network available drive, rather than buying a NAS drive.

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StaygoldContributor II
asked in Controllers and Music services
Unable to connect Apple Music since Sonos app update

Hi. Since the update to the Sonos app, I have had issues with connecting to Apple Music. Each time I switch my Sonos speakers on, Apple Music won’t connect/play and the Sonos app won’t let me remove Apple Music to reconnect it.My only choice has been to change my Apple ID multiple times, forcing the app to need to re authorise Apple Music.Any advice for fixing this issue so that I don’t need to keep resetting my Apple ID would be awesome. Thanks 🙏   

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osm
posted in Controllers and Music services
Sonos Favorites in the new app

I'm curious what others feel about Sonos favorites in the new (v80) app. I'm sure people have provided feedback previously but a lot of this feedback is probably buried in the massive general feedback threads. I think it would be interesting to have a dedicated thread on Sonos favorites. Please add your thoughts.Here are my thoughts...I'm not particularly fond of the way favorites has been implemented in the new app. In the old (v16) app different favorite sections were placed on the My Sonos tab and if I remember correctly I could re-arrange the order of the different sections to my personal preference. In the new app its not possible to arrange the order of favorite sections within the main favorites screen, and the favorites we see on the home screen are not under our control. It seems to me that recently added favorites are shown on the home screen. This isn't the favorites section that I want on the home screen, and so for me is just a waste of space, even more so since it occupie

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DanilichtiContributor I
posted in Controllers and Music services
TIDAL BUG: My New Arrivals/Daily Discover Missing!

The new Sonos (Web) App is missing important curated playlists from Tidal:My New Arrivals My Daily DiscoveryMissing Playlists in Sonos They can’t be found when searching for them and neither are available when browsing in “My Collection” under Mixes or Playlists.  Please make these available @SONOS 

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StanBonesContributor I
asked in Controllers and Music services
volume

Good afternoon,When I want to adjust the volume of the different rooms, I notice that there is hardly any room at the beginning of the volume slider to listen to music "quietly", I am always at a maximum of 4 but more often around 2 so all the way to the left. The question is whether this can be set differently? 

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Jennifer WContributor I
asked in Controllers and Music services
remove speaker

How do I remove a speaker from app my Sonos account?

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JMCAvid Contributor I
posted in Controllers and Music services
Focus on Music Library

As a long time Sonos user, I wish more focus and attention be given to the installation of a Music Library. This special feature, in my opinion, is what sets Sonos apart from other current music streamers. I'm a collector and many of my treasured albums are out of print and are not on streaming services. This is one of two major reasons why I considered Sonos as the gold standard in wireless music distribution. The other being its wireless multizone capability.I have a combination of legacy and newer Sonos units. I obviously use the S1 as my app in order to accommodate and play all my units in one system. However, the Connect Amps and Play 5s can only play music from my library when grouped with a Connect or with any of the newer units. I've reset my legacy units several times but they still are denied access to my library. By the way, my NAS is a Synology that contains only music and picture files. Would appreciate recommendations on how to fix this.  And no, I do not want to get rid

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ChrishelenContributor I
asked in Controllers and Music services
Sonos Radio Smooth Jazz

Is there any way to delete some artists from the Smooth Jazz playlist? I am TOTALLY fed up with Chuck Mangione, Al Jarreau and Michael Franks!!! There are so many great smooth Jazz artists out there so there is plenty of talent to take the place of these zero talent artists! Can we please be rid of these sooner than later as I start looking for the razor blades as soon as they start their droning?

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100dynamiteContributor I
asked in Controllers and Music services
New App

I’m still having huge problems with the new app - it is virtually unusable - I spent two hours with Sonos support on the phone last week only for the app to turn into a pile of * the next day.it appears that Sonos only works properly if you unplug your router and mesh system and all of your Sonos equipment and then one by one switch it all on again.  You need to do this on a daily basis!Can anyone help?  *Moderator Note: Modified in accordance with the Community Code of Conduct.* 

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EfteedeeContributor I
asked in Controllers and Music services
Using the SONOS App

Background: 2x SONOS One’s joined as a L/R pair; SONOS Soundbar.Issue: Some time ago now, the SONOS App I was using stopped showing album art. Although not a problem at first, I am now very annoyed by this.  Other apps e.g. VLC will show album art for any and all tracks in my personal library (on my NAS). This is due in no small part to me checking every track I have and ensuring that album art is embedded within the .mp3 or .m4a file.Attempted solutions: 1. Delete/reinstall latest SONOS App on my Android tablet - no difference. 2. Re-link my personal library - App says it’s already synced, no difference. 3. Create a new playlist on the NAS - App sees and plays it, but still no album art. 4. For info, playlists that I have deleted on my PC, still show up in the App as imported playlists. (??? Why ???)If someone could provide an idiots guide to get my system working again, with album art, I would be very grateful.  If this involves factory resets on my kit, I am prepared to do that.Than

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