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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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Martin HoegeeEnthusiast I
asked in Controllers and Music services
sonos 8.05.04 - why is my Music Library not showing

My Music Library (share on a quite new QNAP nas) does not show under My Sources. It shows my TV which is * useless. Removing the share and adding back does not help and yes, my nas is not using SMB1. I also have a very old iPad with old SONOS app, so at least I can play music. When playing it is shown in the new app as well. Anyone a suggestion? Much appreciated!*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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essenbyEnthusiast I
posted in Controllers and Music services
Music Library Availability

This might sound like a very “nooby” question and I apologise if that is so but with all the installations, updates, and “fixes” around Music Library lately I am just a little confused.  My question is - If I have multiple controllers (iPhone, iPad, PC) for my SONOS system, and I add a Music Library to one of them, should it be visible and available on the others.I have a SONOS app on my Win10 pc and have added the library and apart from every track on a compilation album being reported as an album in it’s own right (when is that being fixed by the way?), it works well.   I can select and play music from the linrary on any of my speakers.   Howver, the library does not appear on my iPhone!  I tried adding it, and although it found the library and it appeared on my homepage for a short time, it has subsequently disappearedfrom the home page althogh it still shows under the “Your Folders” section of Music Library.Any help with this most friustrating aspect would be greatly appreciated. 

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AericContributor I
asked in Controllers and Music services
retrograder S2 vers S1

Bonjour est il possible de rétrograder mes enceintes sonos play3 de S2 vers S1? Merci Moderator Note - Translation by Google: Hello, is it possible to downgrade my sonos play3 speakers from S2 to S1? THANKS

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The-Real-LincolnContributor I
posted in Controllers and Music services
Sonos App Mac OS

Hi All, just thought I would post a work around for Sonos MacOs desktop software. Due to the fact that without so complex work around of tricking the software that you are using a NAS drive in order to access your local files I find bypassing the Sonos MacOs app completely and just using Mac Music software and changing the output to the Sonos speaker (see image). the benefit of this is Mac playlists are accessible.  I have now given up using Sonos software. I still believe the hardware is good quality. the software issues have go on for to long. may switch to Mac speakers in the future 

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BruceadContributor I
asked in Controllers and Music services
Alternatives to the ‘ new’ Sonos App

So it’s obvious that Sonos Executives are ignoring the torrents of criticism about the new app, so I want to move forward, and ask if…has anyone found an alternative app that can be used with Sonos equipment? There is no question that the executive know users are currently tied to their Sonos hardware, but there already must be people looking for alternatives to the audio world’s “ New Coke” is anyone currently developing an alternative app that I can sign up for as a Beta tester?   has anyone managed to work out any means of rolling back to the “ old version”? If so, please share details. Again it goes without saying, that if the Sonos executive p/CEO were serious about listening to their user base, they would provide a rollback option, and see how many took it up. The shock would likely cost them their jobs.a final comment. Great strategy by the Sonos executive to edit/censor feedback in this community to focus on one rather trivial shortcoming with the new app, the alarm option. Thi

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PabloquatroContributor I
posted in Controllers and Music services
loss of BBC sounds Sept 2024

Well thanks Sonos. I can now, after several months, play my music library stored on my Mac but to be fair, the instructions how to do so failed miserably and I had to make it up as I went along.  The hand that giveth also taketh away: the price for this restoration of the original service is that now BBC Sounds will not play. Useless bit of kit in my view.  I would sell my speakers but who would buy them? 

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captjohn96Contributor I
asked in Controllers and Music services
Best option to stream Tidal

I am looking to know what is the best way to stream Tidal.  My setup is Sonos Port connected to Marantz amp via coaxial, and Google Pixel 8a.  The Port and Pixel are both on the same WiFi.  I have 3 options to stream Tidal.Open the Sonos App then select Tidal.  If I use this option the quality level of what is being played does not appear.  Also once the stream is started I can turn off my phone and the stream will continue.  This tells me that the Port is connected directly to Tidal. Open the Tidal App, start playing then select Port as the playback device.  This method does show me the stream quality but if I close the Tidal app on the phone the music stops.  It seems that the phone is connected to Tidal then passing it on to Port.  Not sure if the phone can pass the full quality of the stream as option 1 can.Any thoughts on this to backup my thoughts would be appreciated.Another option I have but have not tested is to use HEOS that is built into my amp. 

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KitchenerGuyContributor I
asked in Controllers and Music services
tidal

Before the app update, I was able to cast Tidal to my Sonos system. I mainly went to all tracks and played on shuffle.But since the update, they no longer play nicely together. They don't even work individually. Both Tidal and Sonos have suffered.I can see the Sonos speakers when go to cast music from Tidal but it only connects for a brief second. Can't be the Tidal app as it can cast to my Chromecast.That's a big problem as the Tidal controls in the new Sonos app lack key functions the old app had- In Tracks, I can no longer play more than one at time. I have to manually add them one by one to the queue or to a playlist. I lost the ability to shuffle all tracks and play which I used ALL THE TIME.- I can no longer add or delete songs to playlists in Tidal from the Sonos app (which is necessary since I can no longer cast from Tidal).- I've also been having issues with Sonos speakers dropping the internet connection that I never used to have I've been patiently waiting for any of these i

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MfireContributor I
posted in Controllers and Music services
App “Recently Played” banner logs out daily

Is there any chance Sonos can add to the many app repairs a fix for the “Recently Played” banner play list.The app logs me out and I have to log back in with my username and password every morning. Can you please fix this issue.  Thanks.

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StanichtouneContributor I
asked in Controllers and Music services
connection

Je me demandais pourquoi youtube prenium ne peut pas jouer sur mon sonos Moderator Note - Translation by Google: i was wondering why youtube premium can't play on my sonos

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GimblettContributor I
asked in Controllers and Music services
Grouping speakers

Since downloading the new app in May, I can no longer listen to a music source through AirPlay in different rooms using a mixture of Sonos airplay and non-AirPlay enabled speakers.  For background:I can still group all my speakers, new and old a listen to music direct from the Sonos app. But if I want to listen to an external source (eg BBC Sounds), I used to AirPlay from the BBC Sounds app to my Sonos Playbase and then group the Playbase to two other older Sonos Play: 1s.  I could then listen to the BBC app on all three speakers. If I try to do this now, the audio only plays on the Playbase.  Even though the three speakers still show as grouped (yellow ticks) on the app only the Playbase has the moving audio bars icon. I can still group the speakers and listen to airplay through the group if I use the Sonos app on my PC which I haven’t updated so I know it’s the new app and not a problem with my setup. I have a single router and two Ethernet access points connected directly to that ro

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press250Prodigy III
posted in Controllers and Music services
Workaround(ish): Android App Crashing with Firmware v16.3

Those Android users unfortunate enough to have installed the v16.3 firmware released on 17 July may have encountered a nasty bug that crashes the app over and over. Thanks to an intrepid detective on Reddit, we’ve narrowed down the bug and identified a weak workaround.The bug causing the crash seems to be triggered by local library music. And the local library music does not need to playing, it simply needs to be in the queue of the currently selected Sonos device.So if you are encountering this bug and your Android app is stuck crashing ...Using a functioning controller* clear the queuesⵜ on all Sonos devices Start Android app, everything works! Play streaming source, everything works! Play local library music, BOOM CRASH BOOM… hence “weak workaround” as local library music in your queue will continue to crash the app.* Desktop app and Web app work particularly wellⵜ or replace the queues with streaming musicSide note: this bug is not limited to Samsung devices, tho’ it may not impact

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StamContributor I
posted in Controllers and Music services
Sonos Radio and TuneIn not working after app update

Sonos Radio and TuneIn doesn’t work after the “May update”. I have to Reauthorize both but with TuneIn I get an error and with Sonos Radio a timeout…I have installed the old app and with the old app radios are working fine, “updated” again the app and radio doesn’t work.Anyone could Reauthorize Sonos Radio or TuneIn with the new app?

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Saqlain burkiAvid Contributor I
asked in Controllers and Music services
sonos app sign in

I can't access to sonos system eq through app. It keeps asking me to sign out and sign in, which i did and keeps on repeating same pop up msg. Need help...

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Klaus B.Contributor I
posted in Controllers and Music services
Can't install Sonos S2 app on Samsung Galaxy S23 Ultra

I’m not able to install Sonos S2 App on my Samsung Galaxy S23 Ultra. All other apps are installing smoothly as normal.I’ve followed all available procedures on both from Sonos and Play Shop and ofc all the basics.Have called Sonos but they were not able to helpAny suggestions? BRKlaus

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Brixton NickContributor I
asked in Controllers and Music services
Apple Music plays through only one speaker of a pair

I have a pair of Play 1s in the office and Apple Music plays fine through those either direct or via Alexa. But I have the same set up in the kitchen and Apple Music only plays through one speaker. I can see no difference in the Sonos app, but Alexa sees Office and Office Sonos, whereas it only sees Kitchen, no Kitchen Sonos. Alexa has created Office Sonos. Any idea what’s going on?

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mcl80Contributor I
asked in Controllers and Music services
[BUG][android new app] Queue containing Pocket Cast podcasts not loading

I have a queue containing only elements from the Pocket Casts service.That queue is not displayed in the new android app controller.It is displayed in the windows, the webapp, and the old android app controllers.That bug is here since the new app has been released.I didn't care until yesterday because I was still using the old app but I was foolish enough to trust sonos and update my system… 🤦🤦🤦    

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ZoubidaManContributor I
posted in Controllers and Music services
Downgrade from S2 to S1 fails On Sonos Connect.

Hi everybody. Someone offered me a sonos connect yesterday, that he never used. So as it is an old model, i’ve install the S1 apk, made some test and it was working pretty well exept the fact that i couldn’t play an entire folder of music stored on my music server. Then a message appear telling me that i could go for S2 version. So i made the upgrade and download the S2 apk. Only sonos radio appears, no way to make visible my media server, no way to see songs stored on my android device. So i decided to roll back to S1, but every time it fails downgrading. I have reset the connect, the light flash green, i enter the S2 apk and start the downgrade process. It detect my connect and tell me that my connect is ready to be downgraded. I hit the “downgrade button” and a second after, i’ve got a message. An error occured. I really don’t know what to do. HELP pleeeeeaaaaaase !!!!!!

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kirill_sProducer I
asked in Controllers and Music services
pandora

Pandora is not working. Just does not start playing. 

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GMS1971Contributor I
posted in Controllers and Music services
Sonos app

Having just built a new house we have been planning on upgrading all of the dozen or so Sonos speakers we have as ours are a little old now - but the Sonos App is so appalling to use we have decided it may be better to look elsewhere, to a different company’s product. Are there any plans for a major overhaul of the new App? And if so, when?

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Bose_Is_Better
asked in Controllers and Music services
How the ** do I opt out of this BS????

garbage*Moderator Note: Title modified in accordance with the Community Code of Conduct.*

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ClaudTrending Lyricist I
asked in Controllers and Music services
Albums versus Podcasts in Favorites

There are some Podcasts that are shown under Albums and other Podcasts shown under Podcasts in Sonos Favorites. What is the difference between Albums and Podcasts under Sonos Favorites? 

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FLDContributor I
posted in Controllers and Music services
App

WTF Sonos? You are garbage. Your app is no w complete garbage. Every time i go to use my simple system it's garbage. From not connecting (multiple mesh points with wifi coverage out to 1000’ from y residence), to not even being able to control volume on a device that's whiting 60’ of a primary router and 20’ from a mesh point.  What does it take to be a software engineer at Sonos, a pulse? If so, I'd check your SE’s pulses BTW.

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LeelaContributor I
asked in Controllers and Music services
Sonos app crashes every time I open, zombie speakers

I cannot open the Sonos app on iOS 17.6.1. It crashes every time I try to open it. So I tried to connect my wired home speakers through Spotify and now the speakers are playing independently and I cannot turn them off. I turned my iPhone off and they continued to play. Please help! 

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HorologiumContributor I
posted in Controllers and Music services
Sonos Does Not Show My Spotify Playlists on iOS Devices

I saw a similar post on this issue, but it was closed without any suggested resolution.  Last summer, based on reports that the new Sonos app was a dumpster fire, I had held off installing the update for a couple of months until my Sonos system “helpfully” advised me that some of my speakers would not play until I “upgraded” the app.So, I moved forward with the update.  Luckily, some of the issues (alarms and timers particularly) had been resolved by that time.  But, with the Sonos app on my iOS devices (iPhone and iPad), I can only see a handful of the 100+ Spotify playlists I have.  99% of my use of Sonos is with Spotify.  So, I would really like to see a solution to this issue (and saying “just use the app on your laptop” is not a solution).  Thank you.

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