Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 2,089 Topics
  • 14,712 Replies

2089 Topics

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s mercerContributor I
asked in Controllers and Music services

Sonos app won't connect to Brennan B2.

Hi all,I have been using Sonos for many years and used to have my generic NAS drive as music library. Now we have a Brennan B2, so I removed the old music library and followed the steps set out by Brennan to connect the B2 as my new music library.However, after selecting the music folder through the “Add Shared Music Folder” process on the Sonos app, I get an error message. “Sonos was unable to add the music folder”Folder name, login and password are correct (copied from Brennan’s website). I can connect to the Brennan B2 on my Win 10 laptop, so I know the NAS connection on the B2 works.Neither the Sonos app nor the Sonos program on Windows will let me connect the B2 as a music library.I would be grateful if anyone had a suggestion how I can get the two connected.

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S
2 years ago
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craigpressContributor I
asked in Controllers and Music services

S2 unable to connect to Apple Music.

I cannot connect S2 to my apple music account on the iOS beta. Not working on my iPhone 11 Pro or iPad.  Will switch to music app and make sure I am logged in to Apple music. Then I either get a we’re having a problem error in apple music or get an error in sonos saying I need to update to the newest music app. 

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Airgetlam
2 years ago
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Dameion NormanContributor I
posted in Controllers and Music services

Apple Music choppy for first 10 seconds of streaming.

Hey, Anyone having issues with streaming Apple Music on Sonos? I have a playerbar;  (2) Sonos ones and a sub. Amazon music plays without any problems only Apple Music. If I play Apple Music directly from my iphone speakers not connected to Sonos it plays fine. I’m not sure what the issue would be.

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L
2 years ago
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skeckAvid Contributor I
posted in Controllers and Music services

WD My Cloud Home no artwork showing?

Bought a WD My Cloud home and there is no artwork showing for the albums I am using My Cloud Home servi in sonos  as I can't  get the music folder to open in Music Library  as I did with my old NAS drive (,which  always showed album artwork)Any ideas ?

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Annazel S
2 years ago
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corwinyuContributor I
asked in Controllers and Music services

Access is denied when trying to play Audible book

Getting Access is Denied when attempting to play a book through the Audible service.  Audible works as a standalone app on my iPad.

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Krishma M
2 years ago
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jakudoAvid Contributor I
asked in Controllers and Music services

Radio station Searching problem

Hi,I have a problem with searching for radio station. I have a Sonos system at home and there I have “Hitrádio City (Praha)” - see picture.However, when I wan to find the same staion at our office, it won’t find it. Why is that? It finds it only on TuneIn. Why not in Sonos Radio stations?

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J
2 years ago
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DujeContributor I
asked in Controllers and Music services

Apple Music.

Hi, I am having a trouble adding Apple Music service to Sonos. There is non to add. Croatia was recently added to the list of countries that have Apple Music subscriptions, so it should be there in the Sonos app to add. Please show me the instructions how to add this service. Or is it still not implemented for my country? Thank you.  

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Airgetlam
2 years ago
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Shasta36Contributor I
asked in Controllers and Music services

Lost Sirius connection - unable to browse music.

Just purchased Sonos system and within 4 days lost the ability to play Sirius XM - WHY? yes already uninstalled from Sonos and reinstalled still nothing.

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Annazel S
2 years ago
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Dutchman5898Contributor I
asked in Controllers and Music services

Cannot browse SiriusXM service on the PC App.

I am “Unable to browse music” on my Sirius XM service after updating the Sonos Controller for PC to version 12.1, Sonos OS S2, Build 60381140, Sonos ID  110830380.  I CAN play SiriusXM stations that I had previously stored in my SONOS Favorites.  Also, Sonos Radio, Amazon Music and Tunein Services all work as they should.  I did delete the SiriusXM service and the Add it back in, which had no effect, I continue to be unable to browse Sirius XM.  My PC runs the most recent version of Windows 10.And….. I CAN browse my SiriusXM account on my cell phone using SONOS Android APP which appears to use the same version, OS, Build and ID stated above.  Please let me know if I need to do anything to help reestablish browsing of my SiriusXM service via the Sonos PC App.  I suspect there is a bug in the PC APP.Stay well, Mike Katzaman

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Annazel S
2 years ago
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DB2kContributor I
asked in Controllers and Music services

Sonos browsing - Tidal access changed

We are aware of the issue where the Tidal app doesn’t allow you to select Sonos speakers in iOS14. Thats SUPER annoying but allegedly being fixed soon. However last week in an effort to work around this I went to my Sonos S2 app and selected the speaker I wanted and then browsed my music options. The TIDAL link produced new options which I wish I’d screenshotted. It had things like MY MIXES etc. which were not available before. Anyway I went off and enjoyed them and come the afternoon, the new options were all gone and I was back to the legacy experience. Which is poor.  So, I assume that it’s up to Tidal to fill those options via an API over anything to do with Sonos but I wanted to check since Sonos support and community is WAY more useful that the nonsense Tidal pretend to run. If Sonos do have ability to help here I’d be appreciative if they can poke Tidal.

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D
2 years ago
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jjs357Contributor I
asked in Controllers and Music services

SiriusXM On Demand Fast Forward still broken??

I see there are lots of discussions on this: long program fast forwarding for on-demand episodes and shows on Sirius XM. Many of them originating 2 years ago!My experience is that this behavior is still broken/not available.Am I correct?Any word when this might be fixed if so?If I am wrong, then what is the proper way to resume listening to a long episode where I left off when I was last listening to it.Are there any work-arounds?Thanks

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J
2 years ago
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James W 91Contributor I
asked in Controllers and Music services

Songs not coded correctly

My playlists on sonos app keep saying that the songs are not coded correctly and then skip and do not play the song, this is happening on numerous different songs every time i try play a playlist. Furthermore a lot of my rooms with sonos speakers in are not being picked up via the app. They work when you ask Alexa to play and specify a room but you can't use the app to control the devices.

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Airgetlam
2 years ago
DIGITAL LOVE
DIGITAL LOVEContributor I
posted in Controllers and Music services

How to remove delete existing mail and password to set new one.?

How to delete exissting account ( mail adres and password ) to set up new one. I buy use product and like to delete this things.Any one know how to do this ? M.

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Mark P
2 years ago
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mjaygoodmanContributor II
asked in Controllers and Music services

SiriusXM.

Is anyone having issues with streaming Sirius through SONOS

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Airgetlam
2 years ago
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bomaniContributor I
asked in Controllers and Music services

AirPlay to Sonos not working with YouTube since iOS14

Upgrade to iOS 14, connect to Sonos speaker through airplay, then play youtube video on my iphone, got audio in Sonos but black video. Try Vimeo, still no luck, got audio but video playback froze on my iphone.

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B
2 years ago
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Mattie530Contributor I
asked in Controllers and Music services

SiriusXM

not working for 3 days.  what now?

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M
2 years ago
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Mac2thaPacContributor I
asked in Controllers and Music services

Network problem, unable to connect Spotify.

I've been using Spotify on Sonos for years, but for some reason it fails to connect a couple of days ago. I got in touch with the chat support yesterday. Got the suggestion to try reinstall Spotify on Sonos. It didn't work and now I can't even get Spotify into Sonos. Got this message. No problems with the network using other stuff. (Sorry for screenshot in Swedish) 

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Annazel S
2 years ago
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daveslinacsContributor I
asked in Controllers and Music services

SiriusXM not accessible in Sonos

I have been streaming Sirius XM for a few years. Just lost the ability to browse SXM in Sonos2.  Reset all passwords and accounts and still not able to access SXM. Not sure what else to reset. 

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Airgetlam
2 years ago
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ninjabobChromatic Producer I
asked in Controllers and Music services

FLAC files stored locally dropping out on Sonos

I have to ask this question again. Why is it the performance of Sonos in playing FLAC files has waned over the last couple of years since Sonos preoccupation with being all things to everyone i.e. streaming from every possible source, 5.1 etc. Despite having the matrix I have attached speakers drop out especially one side of stereo pairs. Whenever I skip to the next track speakers drop out and slowly synch up again. Does not happen on MP3s with their lower bitrate. Those of us who were early adopters can remember that Sonos was supposed to have the ability to play 32 speakers with multiple music streams in different rooms. The S2 app takes an age to load on a fast laptop. Changing volume settings can now have a delay as others mentioned. Has some of the memory capacity that used to be available been used for the new features. Don't forget the original system was just designed to play music from local sources and a bit of Internet Radio. Perceived reliability has really begun to suffer

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N
2 years ago
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EarbaneanContributor I
posted in Controllers and Music services

24/48 being converted to 44.1kHz.

Most of my music library is in 16/44.1 Redbook and streams fine to my Ones and my Port.  No probs there.  However, I also have a few 24/96 files and since S2 can now do 24/48, I down-sampled those files to 24/48 and they stream fine from my Win10 PC to my Port.  However, the DAC I have the Port connected to indicates the music is 44.1kHz, rather than 48kHz. The files are clearly 24/48 and they’re playing OK, but I’m interested to know why they’re showing as 44.1 on my DAC.  The Port wouldn’t further down-sample from 48 to 44.1 for any reason would it?  Or is my DAC maybe wrong?

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2 years ago
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an63Contributor I
asked in Controllers and Music services

Sonos 2 app killed my system

Since upgrading to S2 controller (something I thought would be benign) I have the following problems: System no longer compatible - only port is recognised (missing 3 sonos ones) Music library on mac not found In short no music Please help

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Airgetlam
2 years ago
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LorramaiContributor I
asked in Controllers and Music services

Updated router and access to music library denied

I updated my router and access to my iTunes Music library was denied. I looked at all of the old threads and followed what they told me to do and still no access. I sent in a diagnostic report 2111532290I spent thousands of dollars on music and countless hours putting together playlists and it is frustrating that I can’t access them.

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Rowena B.
2 years ago
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ThomasBoContributor I
asked in Controllers and Music services

connect to library.

Hi my NAS died and I now try to connect a USB device connected to my modem with all the music on to Sonos.  Using the browse option I can see the modem with the Music subfoldetr in the Explorer style search but the ‚Ok‘ button is greyed out and I can’t select the music folder. 

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Paul A
2 years ago
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thegoatboyContributor I
asked in Controllers and Music services

Web Radios have stopped working overnight

HelloOvernight a lot of the radio stations I listen to have just stopped working.examples. would be:NTS live 2 (NTS live 1 works)SomaFM - cliqhop and various othersThese were working fine yesterday but no longer workI can access them via chrome without any issues.is there a way to check what the issue is?Thanks 

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M
2 years ago
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libraryknitContributor I
asked in Controllers and Music services

Can't play music from music library..

Error message:  Unable to play music title.m4a - the file //iMac/Music/Users/myname/Desktop/My iTunes Backup/iTunes/iTunes Media/Music/Artist Name/Album name/Song Title.m4a cannot be found. I can play the music on my computer, but not through Sonos. This happened after I got a new computer. The majority of my music library transferred over fine - this problem only applies to about 50 songs all in the same playlist.

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Paul A
2 years ago

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