I used to listen to music all the time on my Sonos using Spotify, but suddenly it doesn’t work anymore?
The speaker works as I can use Apple Music but when I try and connect Spotify it just says ‘connecting…’ for like 5-10 seconds and then just… stops trying and keeps playing on my phone?
Has anyone met this issue before?
Best answer by Airgetlam
I suspect there’s some sort of handshake issue with the Spotify servers. Not sure where the issue lies, however, so I’d try a couple of things on the Sonos side. First, I’d power cycle the speakers. In fact, while the Sonos speakers are unplugged, I’d also power cycle the router, waiting a couple of minutes for it to come back up before powering back up the Sonos. This will force both the Sonos and your router to reload their respective firmware, and ensure the Sonos get fresh IP addresses from your router.
The challenge is I’m having trouble understanding if the issue is in the Sonos controller, as suggested in your post, or in Spotify Connect, as suggested by your tags. If it’s the former, I’d certainly remove Spotify from your Sonos controller, wait two minutes, then add it back in, which will force a new handshake with Spotify’s servers. If the issue is with Spotify Connect, they own that software, and you’d need to move further with their Customer Support.
I have experienced the exact same thing so it would be great if there’s a solution to this. Apart from this my system has worked fine.
I suspect there’s some sort of handshake issue with the Spotify servers. Not sure where the issue lies, however, so I’d try a couple of things on the Sonos side. First, I’d power cycle the speakers. In fact, while the Sonos speakers are unplugged, I’d also power cycle the router, waiting a couple of minutes for it to come back up before powering back up the Sonos. This will force both the Sonos and your router to reload their respective firmware, and ensure the Sonos get fresh IP addresses from your router.
The challenge is I’m having trouble understanding if the issue is in the Sonos controller, as suggested in your post, or in Spotify Connect, as suggested by your tags. If it’s the former, I’d certainly remove Spotify from your Sonos controller, wait two minutes, then add it back in, which will force a new handshake with Spotify’s servers. If the issue is with Spotify Connect, they own that software, and you’d need to move further with their Customer Support.
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