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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,113 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8402 Topics
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PhilP1959Contributor II
asked in Controllers and Music services
Just wanted to air the various issues I have with my Sonos system at present

I doubt this will cover any ground that hasn’t already been covered but I am at that stage where I just need to air all the problems and issues I have after the disastrous May update and all the subsequent updates.I’m no expert in these matters but know enough to at least set up and use Sonos and also connect up a NAS drive to play my music library. All the speakers operate wirelessly. My broadband connection is fast and there are no reception dead spots in the house - it’s a bungalow. The speakers are 2 x Play 3 plus a Playbase, sub and 2 x One which form myTV room sound system.Whilst the app has never been perfect, it was at least generally OK and fit for purpose. A few little niggles and issues here and there but nothing that couldn’t usually be fixed by simply resetting the app, rebooting the router or turning Sonos products off and back on.After reading about all the problems with the new update I simply reverted back to the old version of the app. I have monitored the general vie

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4 months ago
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molcolContributor I
posted in Controllers and Music services
“Unable to load content”

It’s the 4th of July, having a get-together and NO MUSIC!!!! Ever since the new software update, Sonos hasn’t been playing anything. I’ve done everything, including removing and reinstalling the app. Any other work arounds? THIS SUCKS and now I’m thinking a new sound system is in order 

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4 months ago
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PhilippeMEnthusiast I
asked in Controllers and Music services
Where the hell are my favorites?

Hello all,I'm lucky enough to have 2 tablets. I kept the old and working app on my first Android tablet and have the new app on my latest addition.My favorites are grayed out on the new app and are totally unusable. This was, by the way, the only published possibility to keep the custom radio streams following  the decomissioning of the old TuneIn service.At the end, one cannot add or edit custom radio stations and even use the old ones. And when the user uses the old app, playing those custom radios is randomly cut after a few seconds or minutes resulting into an cryptic error message.Has anyone been able to solve these issues?By the way, congratulations to Sonos to have trashed an slightly imperfect app to replace it by this actual nightmare.

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4 months ago
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Aspire2hopeContributor I
asked in Controllers and Music services
Issue with logging into Sonos Account on iOS17.5

Hi hive mind. Anyone currently experiencing this or has experienced it?I can login to Sonos using any browser on my Mac or Windows. I can’t on my phone or iPad. I can if I use Google search but not Chrome on my iphone but that doesn’t help as of course the Sonos app will only use the default browser. It doesn’t matter if I use the app or the browser as the start point.

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4 months ago
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wenfarContributor II
posted in Controllers and Music services
Can't add SiriusXM to sonos

Ever since the new sonos app update I have been unable to add my siriusxm canada acct to sonos. It was fine before the update. When it updated, it dumped SiriusXM. I have tried everything I know of and cannot get it added back as a sonos service. Help. It keeps telling me check your internet service, meanwhile other stations are playing. Obviously I have internet

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4 months ago
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GDW11Contributor I
asked in Controllers and Music services
Playlists not working

Sounds like a few people have this issue, but playlists are no longer working in the app. Tried on a few devices. All updated. Sometimes I get the message “something went wrong”. Sometimes it loads but nothing will play. See screenshot. Tried restating all Sonos devices, uninstalling the app, restarting iPhone.  

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4 months ago
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BriansanjoseContributor I
asked in Controllers and Music services
Music Library

Each time I attempt to update the music library on my Sonos System the library completely disappears and had to be reconnected by entering NAS path details. Is anyone else experiencing this problem?

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4 months ago
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Oggb4mp3Contributor I
asked in Controllers and Music services
Amazon Music only plays ten songs

I’m not sure when this started, but I noticed it today. When I load a playlist from my Amazon Music account within the Sonos App, it plays ten songs and the stops with an error that there is information missing from my Amazon Account, go to music.amazon.com to fix it. I log in and everything looks fine. If I delete and re-add the service, it works again for another ten songs then stops. I am a full Amazon music subscriber, not prime or free. 

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4 months ago
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Ray- THE BATMANContributor II
asked in Controllers and Music services
new app design/display

I'm wondering if it is in the cards with any of your future updates to change the way the playlist looks.  Or give customers the option to view either way. The current view of playlist under Sonos Favorites. See picture A. Is not user friendly and is difficult to scroll through the large font and pictures. Especially those with many playlists. It should be more like a summary line view  Like when you see when you click edit playlists. See picture A.It was better before you guys did the new update on the app so I'm hoping you guys will bring back the older view, it's easier to navigate through. Thank you hopefully we'll see this soon  

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Craig L
4 months ago
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Ionutb1984Contributor I
asked in Controllers and Music services
Manage 2 speakers with 2 different playlists

I need help how to manage to play different music playlist simultaneously in 2 different speakers. Before to upgate the app this was no problem. Now, since the app is updates, looks is not possible to do this + I receive more and more a the message "something went wrong"…This is not confortable!  

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Craig L
4 months ago
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dethierpContributor I
asked in Controllers and Music services
Sonos app unusable - Stuck in infinite update loop

Hi all, SInce early June 2024, my Sonos app on Android is stuck in an infinite update loop. The app says a software update is available, asks to start the update, when I initiate the update the app says that my system is up-to-date, I then click on end and I’m back at square 1 where the app says a software update is available. I’m not sure if this refers to an app update or an update of the speaker software. I can’t get out of this loop. I can only send diagnostics. My Sonos app is completely unusable. I have to go through the Spotify app to use my speakers.I uninstalled the app, updated my android firmware, unplugged all speakers, reset the wifi routers. My system is 2 x One, Sub and Boost.  Do others have the same issue? I couldn’t find a recent post about this. 

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4 months ago
press250
press250Prodigy III
posted in Controllers and Music services
Adding a Windows SMB Share, Step-by-Step

For those who have been using the Sonos proprietary(ish) file sharing built into the about-to-be-deprecated Windows desktop client (SonosLibraryShare.exe), here are the steps to enable Windows 11 ‘native’ SMB file sharing (applies to Windows 10 with some nomenclature differences). Godspeed to all.If you’re running an up-to-date version of Windows 10 or 11, you’ll automagically get SMBv2 which is forward-compatible with Sonos. (SMBv1 and SMBv2 discussed at length elsewhere in these forums).1. Switch your LAN to “Private Network”Settings > Network & internet > Ethernet/WiFi- Select “Private Network” radio button2. Enable file sharingSettings > Network & internet > Advanced sharing settings- Under “Private networks” (current profile) section    - Set “Network discovery” On    - Set “Setup network connected devices automatically” checked    - Set “File and printer sharing” On3. Setup local account specifically for music file sharingOh man, I can’t tackle the whole “loca

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Ken_Griffiths
4 months ago
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Dave C IrelandContributor I
asked in Controllers and Music services
app issues

Since the update I have continuous connection issues to my Sonos system costing thousands of euro. The answer it seems is to wait a number of months for Sonos to sort it. It’s an absolute disgrace, typical big brand treating its customers like crap. Only way to influence is to hit them in the pocket. I  was considering a soundbar plus new speakers and second sub for surround sound. Bought Samsung surround system instead to match my Tv. Is the sound quite as good…probably not but it works without the hassle and BS ! 

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bockersjv
4 months ago
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KLOContributor I
asked in Controllers and Music services
Recommendations for a SSD NAS for Sonos S2

I am hit with the 913 error using a ReadyNas Duo v1, I gather because it uses SMB v1!. It seems I will have to buy a new NAS and move my music library over to it. Thank you Sonos.I started to research which NAS to buy thinking it would be nice to use a SSD, lower power consumption and maybe quieter running. It appears however that 99.99% of NAS drives are sold with hard disks, in fact I could not find any that are shipped with SSDs already installed. The drive would be used only for my music library, so write once when a new album is loaded and ready many times playing the music.Would be grateful for any recommendation for a SSD NAS for a music library and any thoughts as to why these are not more readily available. I am not overly techy so I do not want to build one just buy one.Pleased to see Sonos share price is dropping, perhaps that might get the attention of the Owners who seem to be oblivious of the carnage they have created with this update.

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4 months ago
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rmccormack01Contributor I
asked in Controllers and Music services
Can only connect to sonos speakers if i first connect to one specific speaker/room

I have over a dozen Sonos speakers in 8 different rooms. After the “updates” I can only connect to a speaker/room if I first connect to the single speaker in my dining room. All speakers are Play 1 except one Play 3 (the dining room is a Play 1).  At that point, I cannot play a different station in any different room without first separating the dining room from the current station. 

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Craig L
4 months ago
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MyDigitalContributor I
asked in Controllers and Music services
Feature Request - Better/Undo Replace Queue

Please, for the love of God, include some way to make it more difficult to click the “Replace Queue” button on the SONOS S1 Controller app. Like, perhaps an “are you sure?” popup, or some way so one accidental click of the button doesn’t just destroy an entire queue. An undo button would also be a great shout.It’s infuriating when you compile a large queue, then accidentally click that button and all your hard work is undone.

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4 months ago
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hilandladTrending Lyricist I
asked in Controllers and Music services
saving songs to spotify playlist post app update

Am I missing something,?I can’t see how to save a song to,one of my Spotify playlists post app update,surely Sonos wouldn’t remove this?

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4 months ago
MarkKW
MarkKWContributor I
asked in Controllers and Music services
cant access Apple music on Sonos

Cannot access Apple Music from Sonos app, Spotify no problem, error message reads reauthorise Apple account, trying to do this message reads network problem. Apple Music app plays when accessed on other devices 

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MarkKW
4 months ago
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Long Time FanContributor I
posted in Controllers and Music services
New Sonos App Update Sucks Massively

Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

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4 months ago
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cpalmer74Prominent Collaborator I
asked in Controllers and Music services
Has anyone figured out how to install the old ios s2 app?

We know it’s bad, they have not provided guidance, and I can expect a few months before it’s back to ‘before the regression’ of features.  I just want to know how to install the old app. Need to move on with my life. No drama. My mistake for falling for their hype.  thanks!

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4 months ago
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LobsterContributor I
asked in Controllers and Music services
volume adjustment - dont buy Sonos

I have been a loyal Sonos customer for at least 15 years, even invested in Sonos arc which is not cheap.Removal of the iPhone hardware buttons for volume control is a disaster.i have read all the arguments about blaming Apple etc. I just don’t care about this blaming each other. I am now looking to get rid of my Sonos system.m and would advise those looking to check other systems into this issue is fixed. no button volume control is a show stopper for me.the volume always comes on too loud and it takes too long to find the in app slider to adjust the adjustment slider is useless - not easy to adjust.the only time it is ok is when I am using TV with Arc - tv remote works well.all our music is Spotify. I would choose WiFi speakers that allow volume control from the iPhone buttons. a very sad Sonos customer. 

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buzz
4 months ago
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EWN100Contributor I
asked in Controllers and Music services
New SONOS App - very poor - limited Spotify Playlists?

Hi, as many others have also posted about the poor quality, functionality, and poor look and feel of the new App.  Clearly its not popular and has been hurried through, and/or not very well thought out from a ‘real user’ perspective.SONOS, please supply a rollback option to S2 ASAP!Also, can any other iOS users confirm that if subscribed to Spotify, then the number of Playlists appear to be limited via the new SONOS App.  I have a couple of hundred playlists in Spotify, these used to show in the S2 app with no issue, the new App only seems to show around 30 Spotify Playlists in my SONOS Playlist library.  Can anybody confirm this is an issue too?Come on SONOS, please sort this mess out ASAP!!!

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4 months ago
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PopeyespinContributor I
asked in Controllers and Music services
Amazon Music randomly stops playing since app update

Since the most recent Sonos app update, my Amazon music randomly sops playing in the middle of a playlist or queue. Not had this problem before and, wondered if anyone else experience the same thing?

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4 months ago
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Ri-HiContributor I
asked in Controllers and Music services
Sonos won't play my tracks

I have been avoiding this: having forced my phone to hold onto the previous version until this morning and Sonos have forced the old app to stop working - so, thanks for that. Now, I connect, select music and click play… and it doesn’t. It pretends for 3 seconds that it will… and then it won’t. Any thoughts?

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4 months ago
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dsdancisContributor II
asked in Controllers and Music services
since update components dont use speakers

Side update my components do not play thru Sonos speakers Now what? Tuner is. Yamaha R-5

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4 months ago
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