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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 61,848 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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NijoContributor I
posted in Controllers and Music services
volume response and more issues with app

Why are volume respons so extreme poor? The app is totally fu*ed up nowdays. Fix the app or start a buy back program of your speakers and subs. 

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charlieJoeContributor II
asked in Controllers and Music services
the latest update to the App remains Crap!

The update is worse than before! Search feature missing! My music missing after spending 2 hours or more re-adding it a month ago! Volume control is uncontrollable! I recommend using the SonoPhone app which is far better than the Sonos one!! Dreadful company v

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NconstincContributor I
asked in Controllers and Music services
system

I used to have no issues when I first bought this system. Now ....it difficult to connect if you move it. You have to reboot everything all from the beginning if Internet goes down . Most of all there isn't a remote that works with the system since they last upgraded. Bye anything but Sonos! Others I had were so much less aggravating.

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ggekkoContributor I
asked in Controllers and Music services
Safety of Updates

After being a huge huge Sonos supporter for over a decade, I am now so afraid of updates.I finally got the system working in one of my homes. But when I came to the cottage and it asked to check for updates, I just shut down the app for fear that anything I do will affect my system when I go home.  Lost all my confidence in SONOs to watch out for my music enjoyment.

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tempodeuxContributor II
asked in Controllers and Music services
SONOS IOS - WHERE ARE THE APP PREFERENCES ????????

HELLO, I CAN'T FIND THE SONOS APP PREFERENCES ON IOS 18... and I can't even find the version number of this application!!!!!Can you help me?... Thanks in advance.

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BlauwberryContributor I
asked in Controllers and Music services
Last change

I think i am almost ready to throw all my Sonos equipment in the garbage. It’s almost 4 months ago since I updated the app. I almost never have the music playing anymore in the morning because it takes so much frustration putting the music on. One simple thing, starting a radio station through the app and 9 out of 10 it just wont start. ‘Something is going wrong, try again’.  I am an IT guy, already spent hours checking the router, networks etc. It just isn’t working like before and it seems Sonos is not able to fix it. If they go bankrupt they sure earned it. So last question before I dump everything. Is it possible to downgrade? For me the old app worked fine. Play, pause, next song. 

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nad.IAContributor I
asked in Controllers and Music services
Problème de playlist sur app sonos mise à jour : LA solution

Salut les frenchies,Je ne vais pas me casser à faire une traduction pour le monde entier, après tout il n’y a pas de forum en français eh ben ils n’auront qu’à traduire..(même si je parle et écris fluent english).Si comme moi vous avez été confronté à l’impossibilité de gérer vos playlists SONOS sur la nouvelle app sonos ios/androïd, voilà la solution.Téléchargez l’application sonos de bureau sur votre PC à cette adresse :https://support.sonos.com/fr-fr/downloadsPour ma part, j’ai téléchargé l’appli pour windows => et pour  mon très grand bonheur 😁😍, j’ai ENFIN pu retrouver ma grosse playlist sonos de 485 morceaux que j’alimente depuis 10 ans, mais que je ne pouvais plus gérer en y ajoutant ou en supprimant des morceaux.Attention sur l’appli PC, il a quand fallu réinitialiser mon mot de passe qui n’était pas reconnu.. (nan mais faut pas croire non plus que ça va être aussi facileque ça.. des embuches à chaque coin de rue ..)Sur l’appli PC, une fois que j’ai pu me logger, j’ai retr

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OzimandiasContributor I
posted in Controllers and Music services
hopeless app

How come after months of problems and updates my app still stops recognizing my products 

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Stu at QueensberryContributor I
posted in Controllers and Music services
playlists

My saved playlists will not play.

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widmerrContributor I
posted in Controllers and Music services
Idagio 'Play Album' feature still not implemented.

The Sonos Android app still cannot play albums from Idagio. The ‘Play Album’ button is missing, there is only a list of tracks, which can only be played individually. It’s been four months since the release of the new app. When will this feature be available?As a workaround I have been using the Idagio app and connecting to Sonos. But this Idagio feature is buggy, and I still have to use the Sonos app to control the volume. Idagio is the only music service I use, so this is extremely frustrating.Thanks 

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PM1967Contributor I
asked in Controllers and Music services
Speakers problem playing different music

I have been very happy using Sonos until the new app version came. One problem that keeps coming up is that sometimes it’s not possible to play different music on speakers. And sometimes it’s possible????Sometimes is goes down when changing music number or can’t connect to the speakers???

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green53
green53Contributor I
asked in Controllers and Music services
Music & Content issues S1

No option to use my Tuner Radio. Only option available is “ Remove Account”  S1 app.

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Williambear70
Williambear70Contributor I
asked in Controllers and Music services
apple music

Apple Music not found in Sonos app, no matter what I do. Currently using Spotify but added Apple Music to try Dolby atmos. 

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brandybobContributor I
asked in Controllers and Music services
New Macbook Air replacing iMac - Sonos desktop app now fails to find system

We’ve just got a new MacBook Air (running 14.7 Sonoma) which has replaced a broken iMac desktop. The Sonos desktop app worked fine on the old iMac but on the new MacBook we continually get this message:The Sonos iPhone app and web app both work fine and the MacBook is connected to the same wi-fi network.Have spent nearly two hours on the phone to Sonos support and tried the following:Deleting app and downloading it again Toggling firewall on and “allowing incoming connections” Allowing Sonos app access in Privacy & Security → AccessibilitySupport drew a blank, said everything was seemingly running as normal at the backend (the web app and phone app are working normally) and suggested “we get the MacBook checked by Apple” and that there might be a 3rd party app blocking connections - given it is new I can’t see what app would be doing this.Has anybody else had the same issue or can suggest a solution? Something somewhere is blocking the Sonos app connecting but it is mystifying as t

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Ben LaenenContributor I
asked in Controllers and Music services
Error Code 913 attempting to add Windows Folder to Music Library

Who can tell me if and when we can expect new app software update to finally solve this error 913. Main reason I bought Sonos hardware is to use this fuction and this error, sh** software patch is so frustrating.  Any help appreciated. Thanks Ben Moderator Note: Modified in accordance with the Community Code of Conduct.

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MaycoContributor I
asked in Controllers and Music services
T&C

 Unable to accept T&C's in the new app!!! The “accept” button remains gray. Please help me. I cannot use my Sonos and connect to my existence system 

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Manners09Contributor II
asked in Controllers and Music services
Sonos & Spotify

Hello all,Whilst playing the Spotify app on my phone via my Sonos amp I used to be able to turn volume up by just using the volume buttons on my phone. This has now stopped? Is there a way to get this back. The only way I can turn the volume up is now via the Spotify appTIA

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JohgilContributor I
asked in Controllers and Music services
Music library

It’s now September 2024. I still can’t scan and update my music library which disappeared about four or five months ago. I have read and tried everything suggested without success.Can anyone help? 

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PaulNL13Contributor I
asked in Controllers and Music services
Sonos app for samsung watch 7 (Wear OS)

Hi all, Do you know if there is an Sonos app to use on the Samsung Watch 7 running on Wear OS?

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a9979Enthusiast II
posted in Controllers and Music services
Spotify Playlist Limit in iOS App

Please please please somebody answer this. I’ve opened tickets with Sonos. I’ve asked this same question here and all I seem to hear is a bunch of other users saying they have the same issue. I’ve heard that Sonos knows about this but I’ve also heard conflicting statements from people of Sonos awareness of this issue.  I can only see 50 of my Spotify Playlists using the Sonos iOS app. This appears to be widespread, not unique just to me. When will this be resolved?it’s been 4 months since the app update and I can’t do something as simple as view all of my Spotify Playlists. This is getting to be completely unacceptable. It’s an app meant to play music, yet we can’t see all of our music. 

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MoPac
MoPacHeadliner II
posted in Controllers and Music services
Amazon Music only 100 tracks loaded into the queue.

 When I try to play a playlist created on Amazon Music only 100 tracks load into the queue.  This is the only service that has this issue. 

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LatrufetteContributor I
asked in Controllers and Music services
temps de connexion très long entre portable et ampli sonos

Bonjour,J'utilise de temps en temps mon ampli connecté Sonos et sans raison , même en ayant supprimé et retelecharge' l'application Sonos , mon portable met 2 minutes avant de pouvoir se connecter à l'ampli, alors qu'auparavant c'était Immédiat, alors que le portable de ma femme se connecte normalement...?Question : comment se connecter normalement au lieu d'attendre 2 minutes ???Merci d'avance  Moderator Edit: Google Translate- Good morning,I use my Sonos connected amplifier from time to time and for no reason, even having deleted and re-downloaded the Sonos application, my laptop takes 2 minutes before being able to connect to the amplifier, whereas before it was Immediate , while my wife's cell phone connects normally...?Question: how to connect normally instead of waiting 2 minutes???Thanks in advance

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gpernesContributor I
asked in Controllers and Music services
SONOS APP Android XIAOMI - Try 2

Hello Sonos, After upgrading from the old SONOS APP to the new SONOS APP (May 7th), the APP dont run on Android (XIAOMI). I try to remove and re-add, and the APP stays freeze, I can only see “SONOS”.If I try with another android Samsung, the SONOS APP works, I can we the same SONOS first screen, but will change to a video and ask to login.

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User813872Contributor II
posted in Controllers and Music services
Here we go again

SONOS has done it again. My system shows each of the 5 products I have. When I go to play anything I get the message 'Sonething went wrong'. Apparently I have no SONOS products, although my system list shows I have and all white lights are on. 5 bar wifi, ithwr products like laptop, iPad ohone working fine. Closed and restarted app. Still the same problem. Tried cintroller from a different device (iPad instead of Android) no difference. Any ideas anyone? Or is it finally time to change brand. 

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Mikkel WulffContributor I
asked in Controllers and Music services
YouSee: Unable to add service to Sonos app.

Hi.Im trying to add YouSee Musik service / app to the Sonos app, butnits not showing up at all.I've checked that my adress in my profile is set to Denmark and it is. I've reset the app and relogged in. Nothing work.So I need some suggestion on how to get it to work.  Thank you. 

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