Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,179 Topics
  • 55,926 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 97
  • 352
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 232
A
aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 110
  • 845
8179 Topics
M
MusicEvokesEmotionEnthusiast I
posted in Controllers and Music services
New App - "Edit Home" doesn't work

In the new “upgraded” app, the “Edit Home” button doesn’t work correctly.  It lets me modify things, like removing old “favorites” or pinned items, but then the next time I open the app, it’s all there again.  It also keeps removing my Music Library, which is the main functionality how I use Sonos. Recently, it completely removed it, and after about an hour of reading the community posts, I figured out that I could re-enable my Music Library on the Windows App, thereby allowing me to access it again on my Android app. Is there a plan to fix the “Edit Home” so that your edits actually stay? 

1118
M
4 months ago
T
theZombieTrending Lyricist I
asked in Controllers and Music services
The 'new' useless Sonos app for Android - volume control issues

Sonos WHY are you advertising new products etc when you're ignoring your loyal customers who made the mistake of buying Sonos products, YOUR APP DOES NOT WORK! A simple command i.e. turn up/down the volume still does not work It is dangerously glitchy, if i turn it up it just jumps up/down after 5 or 10 seconds, this is ridiculous, Could you please reply with an honest answer?

491
L
4 months ago
R
RhonnyProdigy II
asked in Controllers and Music services
Apple Music Dolby Atmos crossfade on Sonos Arc

When my Sonos Playlist contains Apple Music Dolby Atmos tracks, those tracks will NOT crossfade. The first track has to end fully before the second is heard but starts 10 secs in (ie. no 10-second fade-up).Crossfade works fine with non-Atmos tracks.Is the Sonos bandwidth just not up to playing two Atmos tracks over one another? (I have a Sonos Arc with sub and surrounds.)

51818
R
4 months ago
W
WelshwalesEnthusiast I
posted in Controllers and Music services
Thinking of selling all 19 of my sonos speakers.

I am just at the end of my tether . Today both android apps keep crashing and I can't access anything. My imac where my local library is now says access denied . I spent 48 hours weeks ago getting the damn thing to recognise my library. Got it to work and now today the whole thing is playing up. I can't play anything from my local library. It's saying access denied AGAIN.  WHAT ON EARTH IS GOING ON !!!!!! IM SO ANGRY WITH WASTING MY TIME FIXING BUGS AND ISSUES CAUSED BY THIS NEW APP ITS ABSOLUTELY DISGUSTING AND RIDICULOUS. SONOS , YOU SHOULD HAVE ALLOWED PEOPLE TO REVERT BACK TO THE S2 APP WHILE YOU GET YOUR ACT INTO GEAR AND SORT OUT THIS DEBACLE. WE AS CONSUMERS SHOULDN'T BE HAVING TO DEAL WITH YOUR ISSUES CAUSED BY AN ARROGANT ATTITUDE TOWARDS YOUR CUSTOMER BASE . SHAME ON YOU !!!!

322
W
4 months ago
A
Anonymous
asked in Controllers and Music services
lost itunes connection

I have lost access to my iTunes account on Sonos Apphave read through the fixes and work around but nothing works, all my files have the share option ticked but Sonos app says no error code 913, even deleted all the share links and added them again but still it won’t have itits really starting to annoy me that the one thing I purchased the system for is no longer workingany help gratefully received, I’m on IOS platform using the desktop app to talk to a Mac mini all devices are on same WiFi network 

70
A
4 months ago
I
Ian JuddContributor I
asked in Controllers and Music services
SONOS ANDROID APP KEEPS STOPPING

I am trying to use SONOS APP on my ANDROID phone ( Android 13 )Each time I try to open the APP,  I get a message “Sonos keeps stopping”.  And the APP then closes.SAME WITH MY WIFE’s ANDRIOD PHONE  ( Android 13 also ) i.e. it isn’t just me / my phone.So, if I were reliant on those phone interfaces, I WOULD NOT BE ABLE TO ACCESS SONOS.This very frustrating issue started a couple of days ago.Fortunately, Sonos still works on the Windows PC platform.I have removed the APP from the phone then reinstall ;  unfortunately I get the SAME RESULT.Any ideas / suggestions ?     

4007
W
4 months ago
Palco
PalcoContributor I
asked in Controllers and Music services
Sonos - music library

Hello,will music library feature ever be restored - PC - Windows 11 (not NAS)? Does anyone have more detailed information?Or should I look for a replacement for my Sonos Amp? (Bluesound, Wiim, Kef, NAD...)Thank you P.

833
Corry P
4 months ago
B
Bob_BTrending Lyricist I
asked in Controllers and Music services
Qobuz playlists not available

Qobuz playlists are not available when using the upgrade app on Android. These playlists are properly displayed when using the Sonos program for Windows.When a Qobuz playlist is added via the Windows program, it plays and shows up on the Android under “Recently Played”; however, clicking on that playlist on the Android fails “Something went wrong” ← No kidding.

155232
K
4 months ago
D
DlebasContributor I
asked in Controllers and Music services
issue with controls

It is just not to the level it should beowning 20 units and the app dors not operate properly Way better at the beginning  please do something 

131
Bumper
4 months ago
T
Tom_69Enthusiast II
posted in Controllers and Music services
New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

29783391
M
4 months ago
I
IanRTrending Lyricist I
asked in Controllers and Music services
Sonos widget no longer available on android

Looks like the Sonos app has had a makeover which usually means trouble. The first being that there is no longer a widget on android which is a massive PITA. I'm assuming I'm not the only one and also am hoping this is a goof and not deliberate on the part of Sonos. Version 80.00.04-release+20240507.671145b com.sonos.acr2

585519
T
4 months ago
P
Printer IainContributor I
asked in Controllers and Music services
Network Drive and music library

I have 5 sonos devices and play the majority of my music from a Seagate ‘Personal Cloud’ network drive attached to my router. This has been working very successfully until recent updates.Whilst the drive and the songs are listed in my music library I can no longer play them !Under ‘Manage’ - Music Library Settings - the drive is not listed and therefore can’t be removed.Also I am unable to add this drive/folder to ‘my music on Sonos’ because it says check user name and password, however both are correct.Can any one advise? 

330
P
4 months ago
M
MotorcityContributor I
asked in Controllers and Music services
playlists

This new app is a freakin mess- for weeks I have tried to be patient while they “fix” it - every day I open it - is different- sometimes my playlists pop up and I can choose them - then they are gone again. Can someone please tell me how they are accessing their playlists they have made from their music libraries? They are gone again. 

242
K
4 months ago
S
SilverGreyEnthusiast I
posted in Controllers and Music services
Sonos app v 80.04.04

I would just like to point out that since the latest update when viewing ‘Albums’ in my Music Library, albums that consist of multiple artists (e.g. compilations) appear multiple times. A compilation of tracks by 20 different artists appears 20 times in the ‘Album’ view. 

481
Corry P
4 months ago
press250
press250Prodigy III
posted in Controllers and Music services
PSA: 16 July Firmware Blocks v16.1 App

Heads up, fam, it appears that today’s v16.3 firmware update blocks the v16.1 app with the dreaded “update required”. Seems that is the reason for the coincident release of the v16.3 desktop apps.Ouch.Those unlucky enough to confirm, kindly do so. Other folks using v16.1 consider holding off on the firmware update and monitoring the forums. 

73021
A
4 months ago