Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,864 Topics
  • 25,387 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3864 Topics

M
MaliceContributor I
asked in Controllers and Music services

Change sonos connection account

I have a Sonos system that used to be connected with an account. I want to change account and create mine but everytime I try to connect with new account, the old one is referred, registered.... I have uninstalled the application, I have tried several options, nothing is successfullHow can I totally erase the old account?Please help.  

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Ken_Griffiths
1 year ago
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laindContributor I
asked in Controllers and Music services

S1 app suddenly won't open in Windows 10

It seems about a year ago people had this problem, but was it ever resolved? It started happening yesterday, if I open the S1 app on my computer it gets stuck at the logo launch. Reading other form posts. I’m able to get around it by disconnecting my network, waiting for the app to finish loading, and then reconnecting it. But it is a supper annoying work around. Has anyone actually fixed this issue? 

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UKMedia
1 year ago
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Traveller
posted in Controllers and Music services

Sonos confirms Apple Music spatial audio support – and not just for its Era 300

just for info:- https://www.whathifi.com/news/sonos-confirms-apple-music-spatial-audio-support-and-not-just-for-its-era-300

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Mr. T
1 year ago
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Rapp1234Contributor I
asked in Controllers and Music services

sonos app account

Hi, I got a sound bar which I downloaded the app for and set it up using my own account and email address.The sound bar works with my app for increasing and decreasing volume etc.However if I go into settings in the app and try and sign in it has a random email address and I can't sign in in the app. It says there are new features I'm the app and to sign in but it's not my account. Like I said the sound bar works I just want to be able to sign in in the app. It also has someone else's music choices and songs listened to which is just weird to be honest. Any help would be appreciated  Thanks 

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Airgetlam
1 year ago
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Scott O-PContributor I
asked in Controllers and Music services

Pause / Play button on App does not work when iPad is horizontal...

This is weird.  Normally I use my iPhone to control Sonos…  It is, by design, only oriented vertically.  Meaning, the Sonos App does not rotate on the iPhone; it remains vertical no matter how the phone itself is oriented.   In an effort to become less iPhone dependent, I am setting up a dedicated iPad to control stuff in my house (Sonos, Weemo, Phillips Hue, etc).  Unlike the iPhone, the iPad is typically used in a horizontal/landscape orientation (I think that is not unique just to me).  I have discovered that the Sonos pause/play button will not work on the iPad when it is in the horizontal position; it is there but it does not respond to touch.  If I rotate it to vertical, it works.  Is there any work around (other than the obvious which is to turn the iPad to be vertical :-) )?  My ideal is to have my iPad mounted and left in the horizontal position.

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Airgetlam
1 year ago
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ghostmanContributor I
asked in Controllers and Music services

Amp power rears in arc system to play music only

I see this topic discussed in several different ways, but I don’t see an answer (other than removing the amp from the system) or feature request.I have Arc+amp+sub in a system, but on occasion I would just like to play music on the speakers connected to the amp.  The technology is definitely there to do that...someone at Sonos needs to do the programming.  Or is there another way?

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Airgetlam
1 year ago
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Phil-99Contributor I
asked in Controllers and Music services

Can I move a Sonos device into a room with an existing Sonos device, without a hard reset?

I’ve rearranged my house, and would like to move a Sonos Port into a room that already has a Ray and Sub in it. I can rename the room that the Port is in to the same thing as the others (in my case “Living Room”) but I still have two separate rooms with the same name.I assume I can do a hard reset of the Port and then re-add it to the room, but I’m hoping there’s an easier way.Similarly, I have a couple Move devices that I would like to carry into different rooms to provide fuller sound in those rooms for particular events. Would love an easy way to configure the system to indicate that these speakers are now grouped with other permanently placed speakers in a given room.Does such a function exist, and I just can’t figure out how to access it?

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jgatie
1 year ago
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xponentialContributor I
asked in Controllers and Music services

Volume goes down on several devices

With no changes in the system for the last 2 years besides software updates, my beam and amp started to automatically lower the volume to a certain volume. All Voice and Touch controls are disabled. All devices were restarted and seem fine.The beam does this with the tv input and audio streaming.What can I do?

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X
1 year ago
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f15soloistAvid Contributor I
posted in Controllers and Music services

Spotify New Releases

When Spotify is my selected source it doesnt list NEW RELEASES. I dont need MOOD, FUN BLUES, INDIE. Anyone else?

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Airgetlam
1 year ago
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SolomiiloContributor I
asked in Controllers and Music services

alarm screen

Is there any way to disable the bright white screen that displays with the alarm?  I'm sure it drains my battery significantly if left on for any period of time.

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S
1 year ago
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DonnyceeContributor I
asked in Controllers and Music services

Apple Music Lossless Airplay 2

Now that Sonos has announced Apple Music support for Spatial Audio this month .. can we confirm this also includes support for lossless Audio?

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Airgetlam
1 year ago
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TheBravoCContributor I
asked in Controllers and Music services

Unable to get Sonos App to download to Macbook Air M2 error code 1101

Getting error code 1101 on late model Macbook Air, so unable to control Sonos from my Laptop. Sonos site and help very convoluted (Dead Ends - like “Contact Customer Support”, with no links, anyone???). Also, anyone know how to “delete” (not just “switch” off) previous Sonos Alarms? Thank you!

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Airgetlam
1 year ago
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Pifrac
asked in Controllers and Music services

Spotify likes can't be played via the desktop app

Hello there, I would like to submit a bug report. On the S1 desktop app, when I select my Spotify “library”, then “titles” and hit “play”, an error occurs every time. I can’t run my latest Spotify library picks, nor on shuffle mode, to say it otherwise… Hope someone will find a way to make it work, maybe by loading a part of the library in the queue-list for example ?

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Airgetlam
1 year ago
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GR1Contributor I
asked in Controllers and Music services

Airplay vs. older non compatible Sonos speakers

Hello, I have been using three Sonos speakers for years and they still work perfectly, BUT they are not compatible with Airplay.   If I buy one newer Sonos speaker that is Airplay compatible, will that effectively make the whole system Airplay compatible?   

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pwt
1 year ago
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Gert_4Prominent Collaborator I
asked in Controllers and Music services

S2 version 15.1.1

 I just updated to version 15.1.1.I now notice, that the entire screen on my iPad goes dark, when I adjust the volume.Is this a new feature or a bug or have I not noticed this before ? 😉   

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Corry P
1 year ago
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OlsongContributor I
asked in Controllers and Music services

Music stops playing Sirius streaming each and every hour, I have to click play again

I am constantly having to click Play to start my streaming music - it is NOT Wi-Fi related at all, there is no break in Wi-Fi - it’s is a Sonos setting that automatically Stops the music playing

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Corry P
1 year ago
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mpnagelContributor I
asked in Controllers and Music services

App loses connection to devices when logged in!

I’ve been struggling with the Sonos S2 app. All works fine with the app until I log in. At that point, all of my devices become unavailable. If I log out, close the app and go back in, my devices become available again. Clearly there’s something in my profile that’s completely screwed up. I’ve tried countless times to reconnect the devices, but the app always fails once I log in. It seems like I have to delete my account and recreate it, but that may be extreme (and might mess up my registrations).Of course, despite my system working fine when I’m not logged into the app, I lose access to all of my services unless I’m logged in.How do I fix this?Thanks!

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J
1 year ago
kenbo2112
kenbo2112Contributor I
asked in Controllers and Music services

All music on Calm not available through Sonos app

When using my Calm subscription on my Sonos system, I’ve noticed many music options available on the Calm app are not available on Sonos. For example, on the Calm App or on their website (from a browser) there is a music selection called “Gently Back to Sleep”.  That is not available under any of the categories listed under Calm on the Sonos app.Similarly, Calm has its own concept of Favorites and there is no favorites category under Calm on the Sonos app.Honestly I’m betting this is a limitation with the integration between Calm and Sonos but I thought I’d check here to see if others have encountered this.

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kenbo2112
1 year ago
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Clarkie5765Contributor I
asked in Controllers and Music services

No Deezer Library access.

Hi allSonoa app not allowing me to browse my Deezer library. Have uninstalled Sonos & Deezer, etc, reauthorised Deezer but nothing. All other music services are fine. Help please??

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C
1 year ago
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Wireman121Contributor I
posted in Controllers and Music services

feature Request: remember sleep timer state

I generally use the Sonos in my bedroom to play sounds for 15 mins with the sleep timer every night. Unfortunately I can’t just press play on the Sonos because I need to login to the app to reset the sleep timer.  Prefer that the sleep timer remember it’s state (for example, 15 mins) after it turns music off.  I’ll disable the sleep timer if I want to, but having it permanent would allow me to just press play every night. 

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Ken_Griffiths
1 year ago
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XionContributor I
asked in Controllers and Music services

Can't access Sonos application since last update (Beam Gen 1)

Hi there, I can’t access to the Sonos (S2) applicaiton since the last Android update.My Beam (Gen 1) works fine (sound from the TV) but impossible to reach the application functions.Each time I try to configure the wifi connection I’ve got a failed “technical problem” message. I’ve tried a lot of things : reinitializing the Beam (several times), reinitializing my connection access but always the same connection soundbar issue.Before the Android app update all was working fine but since the 15.1.1 version I can’t connect the Beam 1.Am I the only one and above all have you a solution ?

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UKMedia
1 year ago
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Dave314Contributor I
asked in Controllers and Music services

Using MyCloud Service

I can connect to directly to my MyCloud NAS. Does anyone know if the native MyCloud Service that can be added to Sonos is a better option. If it is a better option how do you structure music on the MyCloud so that the service will recognise and order your music - I have added the service and see the Artist, Album, Song, Genre headings but there is no content under any of these despite there being content on the NAS. Thanks in Advance

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Airgetlam
1 year ago
T
tchameleonContributor I
posted in Controllers and Music services

Sonos and Amazon Music issue

I have purchased 200+ song on Amazon Prime. When I access them within Sonos it will only play 48 of them. Anyone having a similar issue?

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Stanley_4
1 year ago
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Sup4rfu8e
asked in Controllers and Music services

'Not enough room to update your music', NAS, Music Library an' all that jazz

"There is not enough room to update your music. Please remove unused queues and saved playlist and try again."Long story short, I understand support for local Music Libraries is dwindling, understand the 65,000 limit, understand the S1 SMB1 and subsequent S2 SM2/SM3 support issue... but still I cannot play get library to play on any of my 5 Sonos speakers (Roam/Play:1/Play:3).I have 100GB and over 13K songs on a Synology NAS shared drive, 150GB home wifi and 3 so-called 'wifi discs', so the house is covered. Initially attempted to add my library via an iPhone 13 and S2, as I noticed it dropped off approximately four weeks ago. Several failed attempts later I tried again by downloading a fresh Sonos Controller app (Sonos_71.1) on a MacBook Pro 2020 running Ventura 13.2.1. Settings > Music Library > +, entered the //IP/Music with the creds and waited. After 5 hours of the of the spinning wheel of death, I get the "There is not enough room...' message.Does Sonos not support purchase

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Corry P
1 year ago
K
KRMartContributor I
asked in Controllers and Music services

Can't add music after moving to Windows11

Sonos was unable to add the music folderReason: The computer "DELLPC" is not responding.

9
K
1 year ago
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