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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,080 Topics
  • 55,338 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8080 Topics
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erols031Contributor I
asked in Controllers and Music services
Can't connect Storytel

I authorize my Storytel account and it says "successful" or something in the browser, "go back to your Sonos app". There it says "Something went wrong, try again" but no matter how many times I try, I can't get it to work even though Storytel obviously authorized it. It worked before.I'm really disappointed in, an tired of, everything that doesn't work in this app. 

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4 months ago
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WK79Contributor I
asked in Controllers and Music services
Sonos app error with Anghami music

I have been using Sonos app for two years without any issues in accessing my music services while connected to my Sonos Move. However, soon as i updated to the new App i lost ability to play Anghami service. I keep getting “something went wrong. Try again.” I tried everything to troubleshoot (downloading Sonos App to another device, deleting it, deleting Anghami service and re-authorizing it, and connecting to another network), but nothing worked. I still can’t use the Anghami app in Sonos App. Its bizarre because other services work just fine (youtube…) but not Anghami which is the only reason why i have been using Sonos App in the first place. Welcome any advice to resolve this issue. 

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Corry P
4 months ago
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JM25Contributor II
asked in Controllers and Music services
Application pour ERA 100 à partir de pc fixe ?

Good morning. I have just purchased an Era 100 speaker. My old system worked well from my PC... (on which I have all my CDs...). Do I have a way to control from my PC...with an application in French? Thank you very much for your help and advice. Kind regards, JMbonjour. Je viens d'acquèrir une enceinte Era 100. Mon ancien système fonctionnait bien depuis mon PC... (sur lequel j'ai tous mes cd...). Ai-je un moyen de piloter depuis mon PC ...avec une application en français ? Merci vraiment de votre aide et de vos conseils. Cordialement .JM

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4 months ago
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Gog5329Contributor I
asked in Controllers and Music services
BBC Sounds / My Sounds, full list of subscribed programmes is no showing

In BBC Sounds using new Sonos app, the list of subscribed programmes is truncated and I can't see all of my programmes. This is annoying as one of the programmes I access frequently is not showing. Please advise. Chris

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Corry P
4 months ago
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TigsContributor I
asked in Controllers and Music services
connecting two phones to one system in same network

Hi there, we have one Sonos system in our house but two of us want access on our individual phones. I have logged in on both phones with the same profile but I can’t seem to connect the second phone to the system. Is it possible to have two different phones running the same system in one household? 

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4 months ago
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ElNicoContributor I
asked in Controllers and Music services
Erratic Operations

I'm the proud owner of a system consisting of 2 venerable play: 1 and a move 2.We moved into a renovated but bicentennial house (thick walls, lots of wood) more or less at the same time as the upgrade. The network isn't great in the most remote areas of the house, but no problems with other devices and computers.Since then, use has been calamitous...it frequently happens that while the system is running, the application reports that no playback is in progress (on one or more devices)basic commands (volume, skip, play) are rarely executed the first time.Do you think these problems are due to a faulty network (easily solved with wifi mesh) or are you experiencing the same problems at the moment?Thanks :-)  

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4 months ago
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Coquitlam CruiserContributor I
asked in Controllers and Music services
sonos app

I am unable to add an existing system to the new Sonos app. Unable to activate accept.  Very frustrating 

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Airgetlam
4 months ago
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RolsonContributor I
asked in Controllers and Music services
Multi speaker compatibility with new app

I updated my primary speaker in my Living Room (main level) to the Five from the former Play 5. But still have two older Play 1 components on my second level. I also have 2 Roams in the grouping for music everywhere in my home and the mobile option. Major issues with the new app. I am considering replacing the older Play 1 speakers as this seems to be the incompatibility with the new app with my speaker groupings. Will the Era 100s work as the solution to get back to proper functionality for multilevel pairing with the new app? 

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Airgetlam
4 months ago
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sfwingerContributor I
asked in Controllers and Music services
Can't connect to different iPhones to Sonos Beam

We have a full Sonos set up in our primary residence with multiple “older” Sonos devices.Sonos Play 1 Sonos Sound Bar Sonos connect amp for outdoor speakersWe are able to connect multiple iPhones from every member of the family so anyone can control the system while connected to WiFi. Works great.In our vacation house we just installed a new Sonos Beam Gen 2. Either my wife can connect her iPhone to the system or I can connect but not both. We are all on the same WiFi network as the Beam. When she connects it kicks me off. When I connect then she gets kicked off. Is anyone else experiencing this problem?

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4 months ago
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Bryan_12Contributor I
asked in Controllers and Music services
Sonos App - Horrible?

I see a lot of posts about the Sonos app missing features (compared to older versions), and some posts about App responsiveness, and general malfunction.  Here’s my experience on Android (this all used to work great before the update to the newer app earlier this year, I keep thinking it’s going to improve if I wait.)When I open the app it normally takes 5 to 30 seconds for the app to connect to my system Sometimes the app doesn’t connect to my systems at all (restarting might help) Sometimes the app only partially connects to my system (I can see streaming services, but can’t press any function buttons like play) When the app does finally connect, it is slow/sluggish Volume changes are slow or don’t respond Turning on and off different speakers in my system are slow or do not respond Selecting play for various music are slow or do not respond Changing to different tracks or albums is slow or does not respond Is there anything to do here?   Other than wait with “hopes and prayers” t

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4 months ago
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Ken_53Contributor II
posted in Controllers and Music services
Latest forced update - app now crashes immediately

This is perhaps the most pathetic error message from Sonos.  

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press250
4 months ago
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garybwContributor I
asked in Controllers and Music services
App is worse than useless!

I’ve had various Sonos devices for 10 years or more and loved them. The new app, though, renders them all useless. I can’t control any of them reliably and I struggle to find my music library. Fortunately, I still have my CDs, a player, amplifier and speakers. Time to get them hooked up again.

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4 months ago
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Gouldy8Contributor I
asked in Controllers and Music services
updates

Since the updates I have two massive issues now, firstly I can only play one speaker at a time. I have 4 speakers in 4 rooms and we could all listen to whatever we wanted but now only one song can be played on one or if they are grouped together, I use Spotify, anyone have the same issue or know how to fix it? Second, playlists, you cannot edit playlists anymore (or at least I can't) I find the playlist so laggy now as well. I'm thinking of ditching the Sonos speakers as the updates have ruined them

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Airgetlam
4 months ago
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Harm46Contributor II
asked in Controllers and Music services
new app slow and can’t open stored playlists.

The new app is very slow and saved playlists cannot be played, "play this song next" are disappearing. How long is it going to take for everything to work properly again and will we get our money back if it stays this bad.  

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Airgetlam
4 months ago
gildy
gildyContributor II
asked in Controllers and Music services
Apple Music streaming with Sonos

I hope someone can shed some light on my situation with Apple Music streaming through the Sonos app. Before the S2 app was rebuilt for the Ace Headphones, everything worked fine, I could create and label playlists, stream as many songs as I wanted, it just worked as I expected.  Now when I stream albums I find I’m limited to 19 albums and just 51 songs, when I try to add any more I get a message that the Sonos Favorites is full.  I’m streaming to my iphone 12.  Anyone else notice this limitation?  I assume this is being worked on by the Sonos team, please tell me its going to be fixed.Thank you, John W Ellis

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gildy
4 months ago
rosswells127
rosswells127Prodigy I
asked in Controllers and Music services
My list of issues with new Sonos App on IOS

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

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4 months ago
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tomemclContributor I
asked in Controllers and Music services
SONOS DISASTER

Help please from anyone, running S2 app on my system samsung s22... I reinstalled the app in an attempt to be able to play something on my system... Mix if new and old S2 compatible speakers... Now the app won't open at all due to a 'Bug'... Anyone have any solutions... SONOS was epic this app is destroying any credibility you had destroying a very expensive system 

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Bumper
4 months ago
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GilzContributor I
asked in Controllers and Music services
Alarm

Hi. I see that the alarm function has been restored after some outrage but in my iOS app it is not functioning. I try and add an alarm and it just doesn’t create one. Is there a solution to this please?

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4 months ago
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GregBelfContributor I
asked in Controllers and Music services
Is this the way Groups are supposed to work?

I must be missing something on how groups (S2 system, new app) work...please tell me how to do it right! I have about 12 sonos products in my home.  Often, I run most of them in a single group called “inside” which includes all but 2 of the products.  I group them together using the “inside” group.  In the evenings, I want to cut it back to just 3 of the products, so I try to select just the “small” group, but that just turns off those speakers within the “inside” group.  The only way I’ve found to reduce the number of speakers in a group is to first click “everwhere”...twice...first to select everything, then to select nothing, then click the “small” group.  Well...I suppose I could “uncheck” 8 speakers one at a time too...but that’s seems silly when groups are supposed to make this all easier..So much fiddling can’t be right!  Please tell me a more efficient way to do this.

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4 months ago
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Alessandro 1916Contributor I
asked in Controllers and Music services
Tuneln

I am in Italy and I can no longer connect to radio stations via Tuneln, it seems that it has become paid, has anyone had similar experiences?Thank you

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106rallye
4 months ago
RXnet
RXnetContributor II
posted in Controllers and Music services
Où en est la nouvelle application à la mi-juin?

Un mois après, un petit point sur les problèmes rencontrés avec la nouvelle application SONOS. Qu’est-ce qui a été  corrigé, quels problèmes restent-ils? N’hésitez pas à signaler vos propres problèmes si ils n’apparaissent pas dans cette discussion.  Version testée: 80.02.04Liste de lecture apparait toujours vide.  16/06: La liste s’affiche maintenant mais il faut mettre à jour la bibliothèque musicale sur une application sur PC ou MAC. Toujours impossible depuis un  iPhone. Impossible de créer une nouvelle liste de lecture. 16/06: Toujours pas possible sur iPhone. Plus la possibilité d’ajouter un morceau ou un album à une liste de lecture. 16/06: Toujours pas possible sur iPhone. Plus de possibilité  de régler le volume avec les boutons du téléphone. 16/06: Ça ne fonctionne toujours pas. Plus d’indication de la valeur de volume réglée si une seule pièce est sélectionnée. 16/06: Idem Plus de fonction Alarme/réveil. 16/06: Apparemment le problème est résolu ! Il faut aller dans “Pa

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4 months ago
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jtkeepEnthusiast II
asked in Controllers and Music services
Nas smbv1 or Apple afp protocol

Sonos after May update not allowing SMBv1 only SMBv2-3how about Apple AFP protocol on a nas?

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4 months ago
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JJAJ2024Contributor I
asked in Controllers and Music services
App Update and iTunes

Mortified to discover that it is no longer possible to play tracks stored on the PC in the iTunes Library over the SONOS system. We were planning to upgrade our SONOS speakers and Sub. Now researching alternate manufacturer. So sad that we have reached this state of affairs.

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4 months ago
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BurtDContributor II
asked in Controllers and Music services
Missing content on new version of Sonos app

I am using my Sonos Beam. It looks like a new  version of the Sonos app was automatically downloaded to my phone last night(it's now black instead of gold). In the new version, the app does not seem to be finding "Recently Played" or other things like playlists that I have set up on Sonos. If you look at the screenshot below, you can see gray squares and lines where it looks like content is supposed to be but apparently is not getting pulled in. Seems like I need to connect something, but not sure what.I am still able to get to Amazon Music and my Amazon Music playlists, but I cannot see the playlists I created on Sonos itself (on the old app there was a star that I could click for that). I know there is currently an issue with Amazon Music, but I don’t seem to be having any problem getting to Amazon Music.Any tips would be appreciated. Thanks in advance!Cheers,Burt 

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4 months ago
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InsomniaScreenContributor I
asked in Controllers and Music services
youtube music playlists

I have very limited functionality using my main music service- YouTube Music. I’m no longer able to create or edit playlists. I can only add songs to Sonos favorites. I’m honestly very frustrated.

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Corry P
4 months ago
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