Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 2,472 Topics
  • 17,089 Replies

2472 Topics

M
MischaCContributor I
posted in Controllers and Music services

Too many playlists?

I’ve been running my playlists imported from itunes, and the system has suddenly decided there is no room to update my library or even retain the playlists it had last week.  I’m using a connect:amp with sub and two play:1 speakers.Error log:“Saturday, December 26, 2020 - 12:01 PM AlaskaThere is not enough room to import all playlists. Please delete some playlists and update the music index.Saturday, December 26, 2020 - 12:02 PM AlaskaThere is not enough room to update your music library. Please remove unused queues or saved playlists and try again.” I have fewer than 10,000 songs in my entire library, and maybe 30 playlists of 10-50 songs each.  From everything I’ve read, this should be well within Sonos’ capabilities.  Sonos tech support is carefully crafted to prevent me from actually asking for help.  Any ideas?

5
Rowena B.
2 years ago
K
kman965Contributor I
posted in Controllers and Music services

Radio Stations no longer available or playing

Seems like since I’ve upgraded to the s2 app controller my radio stations are no longer playing get meaaseage of not available or codec is incorrect. Any one have suggestions?

12
controlav
2 years ago
S
Stefano ItaContributor II
asked in Controllers and Music services

Music folder Error 1002

“Adding music folder…Error adding musicThe music folder could not be addedReason: unable to add shared folder // Laptop - ****** /error 1002” Today I updated the version of the Sonos app on my computer (which already works badly).After the update I found that my music folder was deleted, and when I tried to reach it this error appeared. I've tried disabling firewalls and reinstalling apps entirely, I use a laptop with Windows10Any idea what it can do?

1
Annazel S
2 years ago
M
MatmatContributor II
posted in Controllers and Music services

Spotify never working well for various reasons

Hi, I'm sorry to bother community but there is no way to get direct feedback from Sonos on a given issue.I'm using Spotify and it never works on Sonos system more than few hours (or days when I'm lucky). I have 1 beam + surround play:1, 1 Play:3, 2 Play:1. My router is an Asus rt-ac68u with PPPOE connection from ISP (down 300M, up 50M). All Sonos products have been set with fixed IP on the Asus. Asus WiFi channel is 3 while I've tried all channels on Sonos (1,6,11. Currently it's 6). The Beam is wired with a brand new Cat7 cable. On the Asus I can connect to Spotify through my OnePlus (WiFi) or my Windows 10 (wired, cat7 cable) without any lag or issue. Every time I want to use Spotify I have either “Spotify lost connection" or “cannot connect to Spotify" or “buffer is insufficient", in short it's never working smoothly . I already tried most of the given solutions given, I can't believe that it is not working while my connection is very good and my network clean. Please help me. Diagn

2
M
2 years ago
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SlowaxeContributor I
asked in Controllers and Music services

cant add Dash stations to My Sonos

I'd like to save Dash Radio stations to My Sonos stations list. Those options are greyed out. Help?

5
controlav
2 years ago
S
skpContributor I
posted in Controllers and Music services

YouTube Playlists Missing

Playlists in my YouTube Music account have disappeared from the SONOS app on desktop and iPhone.I imported my Google Play Music library a few months back and it’s been working fine. In the last few days any Imported lists are no longer showing in the library IN THE SONOS APPS (desktop and iPhone S1). Any manually created lists are still there.When viewing the the You Music library via the YOU TUBE MUSIC APP, they are still there.This applies to three separate accounts.There some recent bug that has wiped or is not recognizing these playlists?

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M
2 years ago
C
chellsmithContributor I
asked in Controllers and Music services

I am unable to add Spotify to my Sonos App

The system was set up and working. Last night I started getting an error message when I tried to launch Spotify from Sonos “unable to add songs to queue”. First I removed the Spotify app from Sonos, and tried to re-add it. And got the error message “unable to add Spotify account”.  Then I deleted both apps and their passwords and reinstalled them. And still I get the error message “unable to add Spotify account”.  Now I’m completely frustrated. Help please!

24
D
2 years ago
R
RinggyContributor I
posted in Controllers and Music services

Apple Music Stalls

We have noticed recently that when starting playlists from Apple Music the songs start but don’t come through all the speakers right away. Sometimes it is almost a minute before all of the speakers get full sound. Anyone else have this issue? I can’t find anything on the community or SONOS help that might be a fix. Pandora, SONOS stations, Amazon Music and Radio by TuneIn all work right away so I know it’s not my internet or connections at all. Any help would be greatly appreciated. We have a house full of SONOS speakers and we absolutely love our sound system we’ve “built” - a speaker in every room except our laundry room. :) Thanks in advance!

3
R
2 years ago
K
KitosContributor I
asked in Controllers and Music services

Apple Music search issue

Hi all,   I noticed that Apple Music playlists could not be found through the iOS app search. Artists, albums and all other search categories work fine. The playlist search worked well a week or so ago.    Have you faced the same issue? Any tips?   Cheers, K

17
G
2 years ago
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Lous_8Contributor I
posted in Controllers and Music services

Problem Accessing Amazon Playlist

Anyone else having problems accessing a Playlist with over 300 songs? Is this a Sonos or Amazon issue?

3
Rowena B.
2 years ago
Jens_8
Jens_8Contributor I
posted in Controllers and Music services

(Youtube) YT Music Service - Like button missing (Thumb up/down)

Dear Sonos-Team, I am in transitioning from Google Play Music (GPM) to YT Music, since GPM will be discontinued, soon. Since you support YT Music for quite a while I’d like to know if there are plans to put the implementation on par with the GPM implementation? In general it works OK, but since the music suggestion algorithm relies on the song like (thumb up) functionality, it would be great to have this feature for YT Music. (Since supported for GPM)   Thanks for your support! Regards Jens

22
Airgetlam
2 years ago
B
BuildingContributor I
asked in Controllers and Music services

Changing account from Germany to US

Guys,I have an old German account, almost 10 years now, as I used to live there. Anyway, I now live in the US and I'd like to switch to a US account. Is it possible to switch the Country without deleting my original account and creating a new one here?Many thanks,Giovanni

1
jgatie
2 years ago
R
rmijatovicContributor I
asked in Controllers and Music services

Stability issues when streaming from a local Synology hosted Plex server

Hi,I’m getting constant stability issues of late when streaming from Plex. Connectivity to Plex server  is lost and music stops. When I retry it will throw the same error for a few minutes then come good. My WIFI and network are relatively idle apart from streaming music at that time. Use case is streaming to Play3 and Play1 simultaneously.. Seems to stream ok from the native Plex app when I cast so will try using that method to see if its more stable. Very frustrating. Diagnostic is 331079758  

1
Annazel S
2 years ago
R
Robin SmithAvid Contributor I
posted in Controllers and Music services

There was a problem connecting to Sonos Radio?

Hi All, Just tried to listen to the Radio prompted with an update, updated and now I get “there was a problem connecting to Sonos Radio” when I try and browse Sonos radio stations. The controller is S1 - 11.2.4 (57483220) and the Play 3’s I’m using are the same version.Any ideas where to start troubleshooting this? It was all working fine yesterday.

2
R
2 years ago
T
TclarkeContributor I
asked in Controllers and Music services

SONOS unable to find my computer

I have had this problem before, but was able to fix it through instructions regarding my firewall.  Now, my firewall is set to allow SONOS, and I suddenly have this situation again.  Very frustrating.  I removed my music folder from SONOS and tried to reinstall it.  Message says “Unable to locate the computer TOM.”  TOM is me.  That was the name of the music folder yesterday.  WebRoot did a scan of my computer last night.  Is that just coincidence?  What do I need to do to get my music back?

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T
2 years ago
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rick.prenzlContributor II
asked in Controllers and Music services

Playlists have very limited shuffle

The only info I can find on this issue is two years old. I sincerely hope this problem has been sorted.The problem being, limited track shuffling. I have playlists, particularyly Spotify playlists, consisting of a couple of hundred tracks or more but everytime I play the playlists on shuffle, the same tracks are played. Most tracks I never hear. I’m no software wizard but I would’ve thoght a totally random track-shufflring system would be quite a straight forward procedure. I’m really hoping that there’s something I can do to rectify this problem. Any advice anyone?Many thanks

1
controlav
2 years ago
C
chrisOVAvid Contributor I
posted in Controllers and Music services

Amazon Music Library Not Syncing

I have signed out and in again, deleted the account and reauthorized it - nothing seems to work it is stuck reflecting an old Amazon Music library, with albums showing as unplayable.  Please can you have a look at this for me from the back end?  Thanks 

3
Annazel S
2 years ago
F
FunkaholicContributor I
posted in Controllers and Music services

Tidal interruptions

Hi TeamI am in the process of moving from Spotify to Tidal. Using a Connect with my HiFi system, it really makes a difference in terms of quality. I am now facing the following issues (which I also had with Spotify or Sonos Radio but not in this frequency): When I play sound on just one speaker, usually it works fine. When I group all my speakers (3x Play:1, 1x Play:5, 1x Connect), the sound interrupts every now and then (at least 1x/song). Not on all speakers simultaneously, but just on one or two speakers. It’s especially bad when I skip to the next track, then the initial 2-3 seconds are played, then on one or two speakers the sound drops for 5-10 seconds and comes back again. It doesn’t really happen that much when I play through an Album or Playlist without skipping to the next song manually. Like if there is insufficient buffer if I skip to next track ‘unexpected’ for the Sonos. The issue can’t be my connection speed - I am getting more than 900Mbps on LAN and more than 70Mbps on

2
Annazel S
2 years ago
J
Joe BellofioreContributor I
posted in Controllers and Music services

YouTube Music

Hi team,I’ve successfully transferred Google Play to You Tube Music, I’ve succesfully added You Tube Music and actviated the account on my Sono’s account.However, when I am using the Sono’s app, I cannot search for any music via You Yube, not by artist, playlist, nothing.In the Browse section of the Sono’s app, I am able to see You Tube Music, but only Playlists appear and nothing more.When I access a Playlist and try to play, it comes up with “Unable to play ‘Song Title’ - access is denied. Appreciate some guidance and assistance here. 

5
Annazel S
2 years ago
N
nacunisAvid Contributor I
asked in Controllers and Music services

NAS drives & Sonos

I am trying to simplify life so that multiple PCs can update music library and update Sonos.  A networked drive connected to 2 PCs would both need to update the music library.  Does this work with Sonos V2 and are there any issues with multiple PCs adding to the playback queue in different rooms.  This is a “music is locally stored question”. 

4
Airgetlam
2 years ago
S
Sean_72Contributor I
asked in Controllers and Music services

Some music sources not working

my SiriusXM won’t play on Sonos. “Unable to browse music”. 

2
S
2 years ago
F
failingContributor I
posted in Controllers and Music services

Songs on phone just won't play through Sonos

New android phone.  I’ve copied music files onto phone, and can play them without problem using the built-in audio player.  Inside Sonos, when I browse songs “on this mobile device”  I see the songs (files).  I click on any file, and a message pops up from inside Sonos indicating ‘song name’ is no longer available on ‘phone model number’.  Replace ‘song name’ with any song I select, and replace ‘phone model’ with the long phone name.  I just don’t understand.  I’ve done a chmod of the files to make sure they are permissioned as readable by all.  Please don’t suggest things like keeping the music library on my old phone.  I want to trash the old phone.  The only solution I’m looking for will allow me to store the music files on my new phone and play them on my Sonos system (which the new phone can see).  Note that I can easily control my various speakers through the new phone if the music being played has been queued up from the storage location on my old phone.  But that won’t be a via

3
Annazel S
2 years ago
Kalisz01
Kalisz01Contributor I
posted in Controllers and Music services

Radio not working Rmf Fm

Hi i can’t switch my favorite  Radio Rmf Fm and Radio Zet its polish radio. The radio does not work when I updated the application . Please help me

4
P
2 years ago
O
Old_geezerContributor I
asked in Controllers and Music services

Why can't I add my music library to Sonos on my Macbook Air running latest MacOS Big Sur ?

I’ve followed the Sonos  instructions for adding my music library to a Mac using the Sonos Controller for Mac  app - Sonos S2. But after thinking about it for a few seconds the app returns the message:Sonos was unable to add the music folderThe computer “Barrys-Macbook-Air” cannot be found.Q1. Why can’t the app find my computer when it’s been  installed on it ?   Where did it get this computer name from and can it be changed ?According to “About this Mac” on my machine it names my computer as : Barry’s MacBook Air  Note the apostrophe s and the use of spaces rather than dashes between words, which is subtly different from what the sonos app says it is looking for.  Incidentally, according to my Plusnet hub the name of the  my computer on the home network is simply Barrys-Air with an IP address of 192.168.1.92Q2. I don’t suppose it matters too much what names are used for the computer, just so long as the Sonos app and anything else that wants to access it uses the correct numerical IP

16
J
2 years ago
S
sjmf1982Contributor I
asked in Controllers and Music services

SiriusXM not updating

SiriusXM channels won’t update artist and song while playing.  Started about 3 weeks ago.  

8
N
2 years ago

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