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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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BushidoUKContributor I
asked in Controllers and Music services
Missing library...again

The sonos apps have updated on my iMac and iPhone and my library has once again disappeared. Ive set my external drive containing  the files to allow sharing and SONOS won't add the library.We’ve gone back a year again.just give us back the original app that just worked.I have 7 speakers with this system and I'm now seriously considering just selling them A year of being to constantly being unable to play my music from my library is just unacceptable

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kwjohn1969Contributor II
asked in Controllers and Music services
New Sonos App - Sort Sonos Favorites

I can’t seem to find a way to sort my Sonos Favourites alphabetically, or anyway actually.  If I want them alphabetically, I have to add them in reverse order so that they are sorted correctly, but then if I decide to add new ones, there is no way to sort them unless I remove them all and re-add them again in reverse order.Is this going to be fixed in a future update?I have the latest version running on my iPhone (latest iOS version).Thanks,K

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RondogContributor I
asked in Controllers and Music services
Sonos skipping through tracks

When I pick an album to play from my Apple Music library it shows the album and goes to the first track but doesn’t play and skips through each title without playing anything .

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DpaulContributor I
asked in Controllers and Music services
iOS app no longer displays album art and track listing local library

sonos before (album art +track display) Sonos now no album art no track display

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Tetsuji KondoContributor I
asked in Controllers and Music services
TruePlay error

After updating the SONOS app to the latest version, when I try to run "TruePlay," it results in an error and the measurement is interrupted.My system configuration consists of a Beam (gen2), Sub Mini, and two Era100 speakers for surround sound.Specifically, when the test starts, the sound is supposed to come from the front, right rear, and left rear in that order. However, the measurement stops midway through the left rear speaker and doesn't progress further.Is there any solution to this issue?

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CJpvContributor I
asked in Controllers and Music services
Unable to reauthorize SiriusXM account on Sonos app?

a message to re-authorize my SiriusXM account on my Sonos app. When I go into Sirius and re-authorize it it says I’m good and then when I go back to Sonos, it tells me that it did not work?

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jbreckmanContributor I
posted in Controllers and Music services
It's been 6 months and I still never remember how to manage my zones in the app

I have 7 zones in my system and the bottom bar on the new app still confuses me every time I use it.  From what I can tell:If I click the album art or the currently playing song, it will pop up the “player view” for my current zone If I press the round button with 2 rectangles on it, I can manage my zone (and volumes).  But if I misclick the round button, it will pop up into the “player view” If I touch the volume slider, I can manage the volume of each set of speakers in my current set of zones If I swipe up on bottom bar, I can then flip to manage other zones in the houseMy brain knows all of this, but I seem to do the wrong thing every single time I try to use this damn app.  I think the UX team was too clever by about 50% when designing this. Also, I’d strongly prefer it to default to my zone that is currently playing music when I open the app.  It seems to default to a random zone whenever I open the app.

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Parka Boy
Parka BoyTrending Lyricist I
posted in Controllers and Music services
Pocket Cast not syncing in the new App

The Pocet Cast integration is not syncing, position nor completing an Episode with Pocket Cast App. Can you please take a look into this, to make it work again. App S2 Version 80.07.03-release-20240819.7fd7da0dd

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User413Contributor I
asked in Controllers and Music services
The New App

Why wouldn’t Sonos produce a video tutorial describing how to use EACH feature of the new app? 

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VinndalfAvid Contributor III
asked in Controllers and Music services
Sonos app on wifi cannot see Plex server

SHORT VERSIONThe Sonos app on my desktop machine shows content from the Plex server on my NAS. Sonos apps on my iOS devices on the same network do not show any Plex content. Why not? DETAILSMy music library is on a Synology NAS.I installed Plex Server on the same NAS. I have installed Plex as a content service in Sonos.The Sonos app running on my desktop machine sees the Plex server and shows its contents.The Sonos apps running on my iOS devices do not see the Plex server. They show Plex as a service, but when I select that service there is no list of available content. It’s just blank. Looks to me like they are not connecting with the media server.I also have the Plex app installed on the iOS devices. The Plex app on those devices is finding and displaying the Plex content just fine.The NAS, the desktop machine, and the iOS devices are all on the same network. Their IP addresses are all on one VLAN.The desktop machine is connected via ethernet. I’m guessing that’s significant.The netw

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Mr_CamblorContributor I
asked in Controllers and Music services
Ownership sign-in loop

I’ll begin by saying that nothing in my home network environment has changed.  All Sonos products (roam, One, Arc) were working fine until today.  Now my Roam - which I’m currently playing music off via Apple Airplay - is showing as powered off in the Sonos app.  I mean, that’s clearly not the case.Now the app has thrown me into a ‘sign in as owner’ loop.  I sign back in and it asks me to do it again when I click on ‘my system’.I’ve uninstalled/installed the app.  No change.Any ideas?

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qmaurAvid Contributor I
asked in Controllers and Music services
quick eq access in the new app

Hi,In the old S2 app it was possible to quickly get to the eq settings by pressing the button on the volume slider, as shown in the picture.Is something like this coming back to the new app? Currently accessing the eq settings takes 3 clicks, which is a bit annoying. Cheers

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NijoContributor I
posted in Controllers and Music services
volume response and more issues with app

Why are volume respons so extreme poor? The app is totally fu*ed up nowdays. Fix the app or start a buy back program of your speakers and subs. 

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charlieJoeContributor II
asked in Controllers and Music services
the latest update to the App remains Crap!

The update is worse than before! Search feature missing! My music missing after spending 2 hours or more re-adding it a month ago! Volume control is uncontrollable! I recommend using the SonoPhone app which is far better than the Sonos one!! Dreadful company v

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NconstincContributor I
asked in Controllers and Music services
system

I used to have no issues when I first bought this system. Now ....it difficult to connect if you move it. You have to reboot everything all from the beginning if Internet goes down . Most of all there isn't a remote that works with the system since they last upgraded. Bye anything but Sonos! Others I had were so much less aggravating.

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ggekkoContributor I
asked in Controllers and Music services
Safety of Updates

After being a huge huge Sonos supporter for over a decade, I am now so afraid of updates.I finally got the system working in one of my homes. But when I came to the cottage and it asked to check for updates, I just shut down the app for fear that anything I do will affect my system when I go home.  Lost all my confidence in SONOs to watch out for my music enjoyment.

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tempodeuxContributor II
asked in Controllers and Music services
SONOS IOS - WHERE ARE THE APP PREFERENCES ????????

HELLO, I CAN'T FIND THE SONOS APP PREFERENCES ON IOS 18... and I can't even find the version number of this application!!!!!Can you help me?... Thanks in advance.

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BlauwberryContributor I
asked in Controllers and Music services
Last change

I think i am almost ready to throw all my Sonos equipment in the garbage. It’s almost 4 months ago since I updated the app. I almost never have the music playing anymore in the morning because it takes so much frustration putting the music on. One simple thing, starting a radio station through the app and 9 out of 10 it just wont start. ‘Something is going wrong, try again’.  I am an IT guy, already spent hours checking the router, networks etc. It just isn’t working like before and it seems Sonos is not able to fix it. If they go bankrupt they sure earned it. So last question before I dump everything. Is it possible to downgrade? For me the old app worked fine. Play, pause, next song. 

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nad.IAContributor I
asked in Controllers and Music services
Problème de playlist sur app sonos mise à jour : LA solution

Salut les frenchies,Je ne vais pas me casser à faire une traduction pour le monde entier, après tout il n’y a pas de forum en français eh ben ils n’auront qu’à traduire..(même si je parle et écris fluent english).Si comme moi vous avez été confronté à l’impossibilité de gérer vos playlists SONOS sur la nouvelle app sonos ios/androïd, voilà la solution.Téléchargez l’application sonos de bureau sur votre PC à cette adresse :https://support.sonos.com/fr-fr/downloadsPour ma part, j’ai téléchargé l’appli pour windows => et pour  mon très grand bonheur 😁😍, j’ai ENFIN pu retrouver ma grosse playlist sonos de 485 morceaux que j’alimente depuis 10 ans, mais que je ne pouvais plus gérer en y ajoutant ou en supprimant des morceaux.Attention sur l’appli PC, il a quand fallu réinitialiser mon mot de passe qui n’était pas reconnu.. (nan mais faut pas croire non plus que ça va être aussi facileque ça.. des embuches à chaque coin de rue ..)Sur l’appli PC, une fois que j’ai pu me logger, j’ai retr

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OzimandiasContributor I
posted in Controllers and Music services
hopeless app

How come after months of problems and updates my app still stops recognizing my products 

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Stu at QueensberryContributor I
posted in Controllers and Music services
playlists

My saved playlists will not play.

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widmerrContributor I
posted in Controllers and Music services
Idagio 'Play Album' feature still not implemented.

The Sonos Android app still cannot play albums from Idagio. The ‘Play Album’ button is missing, there is only a list of tracks, which can only be played individually. It’s been four months since the release of the new app. When will this feature be available?As a workaround I have been using the Idagio app and connecting to Sonos. But this Idagio feature is buggy, and I still have to use the Sonos app to control the volume. Idagio is the only music service I use, so this is extremely frustrating.Thanks 

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PM1967Contributor I
asked in Controllers and Music services
Speakers problem playing different music

I have been very happy using Sonos until the new app version came. One problem that keeps coming up is that sometimes it’s not possible to play different music on speakers. And sometimes it’s possible????Sometimes is goes down when changing music number or can’t connect to the speakers???

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Chris
green53
green53Contributor I
asked in Controllers and Music services
Music & Content issues S1

No option to use my Tuner Radio. Only option available is “ Remove Account”  S1 app.

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Chris
Williambear70
Williambear70Contributor I
asked in Controllers and Music services
apple music

Apple Music not found in Sonos app, no matter what I do. Currently using Spotify but added Apple Music to try Dolby atmos. 

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Williambear70
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