Controllers and Music services

I’ve been pretty blessed that my system worked fine through most of the junk app release. Last week my parents asked me to come to their house and help with their system. Speakers (era 100) were all playing music but the app showed no content and volume control, etc acted like it worked but did nothing.  The buttons on the speakers all worked - would switch tracks and adjust volume as expected.  I left there without a solution blaming it on their WiFi.Tonight at my house, my wife’s phone is behaving the same way. Shows no content, volume control on the app changes but doesn’t change speakers. My phone still works fine, iPad won’t work.  is this some sort of bug in the latest update or did all our networks just break at the same time??!!

I have loved! No adored my Sonos setup from speakers to port device through to what was the slick app/controller.One day I woke up and the Sonos app was updated and now it’s the worse thing I’ve ever used, absolutely awful, slow, unresponsive, unable to seamlessly move control from one device to another, but worse of all unable to add new or update existing playlists?!?  Who in the hell approved this? Being able to create and amendment playlists was one of the fundamental basic uses of the Sonos app and now it’s gone.I recently cancelled my new speaker purchase as I am considering moving away from Sonos now as this has become unbearable. 

Trying to add my wife to our system. When she downloads S1 and goes to join existing system, it’s not found. She is on the same WiFi network as the system, has tried deleting and the reinstalling the app, to no avail. This shouldn’t be this difficult. 

I'm going to do some individual posts for each Sonos App feature I'd like to see.It would be nice to be able to rename all the icons, "top songs" isn't a big help. These from Amazon Music.  

I have a medium sized Sonos music library on a Windows server (\\servername\Music) that has worked well. Recently I added a few albums, tracks and artists but they don’t show up after “Update Music Library Now” on my PC desktop. I have removed and re-added the library, uninstalled and re-installed the controller, rebooted my Sonos 5, rebooted my desktop, and rebooted my server. I have double- and triple-checked the mounted network share, and all of those albums, artists, and tracks are definitely there.What’s up? 

Apologies for staring a new thread but the exitsing threads are i) dated and ii) tended to go in other directions. I am in the process of moving to a new MacBook and noticed that when I installed the SONOS Desktop application I had to install Rosetta. Is there an Apple Silicon native version of the SONOS Desktop application? Thank you.

I have an old set of Play:1’s in my living room that sound great but I am frustrated at the lack of AirPlay.  In my media room I have a Sonos Beam (1st Gen) and two Sonos Ones. AirPlay accesses that room just fine. It just occurred to me: if I swap the two speaker pairs and have the Play:1s paired with the Beam in my media room, would Airplay then work with all three speakers? Thanks so much.  

Our Sonos app takes about 20 seconds (!) to connect to our system. Simply trying to turn down the volume takes almost half a minute. Once connected it’s a little faster, but still takes several seconds to do anything, and by the time it catches up, you have already tried several controls, which means the whole thing just goes nuts.This has been the case for nearly a year. I’ve tried everything - rebooting/reinstalling everything, changing wifi channels, IP conflicts, removing all sources of interference, moving components closer to the router, one component at a time, alternative control apps. Nothing helps. I understand networking - it’s not my network.If this continues into 2025, I need to start looking into ditching Sonos. I really don’t want to do this, but this lack of control has seriously degraded the main benefit of Sonos. Sonos continues to put out new products (just launched one the other day) yet this massive issue persists. Yes, a lot of us have invested significant time an

I followed the instructions for the 913 error and share my music folder in my OneDrive. I added it to my Music Library and I updated the music library. My Playlists are showing and playing. When I go to Music Library, there is nothing - nothing showing under artists, nothing showing under albums. This is so damn frustrating.

The app is not improving. I may retire my speakers. Anyone else?  It's unfortunate. 

App states speakers are connected but they are not playing 

why doesn’t the thumbs up/down feature highlight anymore? at least mine doesn’t! 

It’s Saturday morning.It’s raining in the UK 🤣So I sit down to listen to some music.At least I would if the App actually worked and my Sonos system did not keep stuttering and stopping.When Van Morrison sung “Mama told me there’d be days like this” I did not expect it to mean that my historically reliable Sonos system would refuse to play music on a wet Saturday morning in the UK.And that is why I hate the new App.

After receiving contact from some boss at Sonos about fixing all the new app problems- I am not surprised to find that nothing has changed. Random connecting- so slow when choosing radio station- locking- freezing- not recognising products- volume not working - just about all the things that were wrong ARE STILL HERE! When you see posh houses advertised in The Times with the added bonus of Sonos networked sound you thing poor sods- it must take £5K off the house!!!!

I think I’m getting close to finally connecting my main Sonos Music Library that resides on a 1TB Crucial X8 drive. After updating the speaker firmware and the Sonos S2 controller on our iMac (Sonoma OS), I was able to play music from the iMac controller but, when adding that library to the iOS app, I continually got the “Access Denied - Check User Name and Password.”With that being said, I’m assuming that I use the network path for that iMac and music folder, the user name for that iMac and, the password used to start up and access that iMac… correct? I’ve triple-checked those credentials and they seem correct. Unlike the links on a Sonos video link, I’m typing the network path thusly:  //Carols-iMac/Sonos Family Room   I’ve also seen “ \\ “ .  (As a point of clarification, Sonophone has no issue with this network path and I’m able to play my music via this method. But, it’s not ideal and not a full-featured app like Sonos’.)There’s still some discussion regarding the SMB protocol and

I have just about had it with Sonos. In a world of smart people who do this for a living, how are they not able to fix the issues? My system is older (Playbar, Play 1) but that shouldn't matter as long as they are supporting them. Maybe someone here can help me. I start playing music using the Sonos app. I select my room(s) and off it goes. However, after a short time, if I go back into the app, it shows my queue is empty. I can't do anything with what is playing. Even worse, I couldn't answer a call because I had my music louder and I couldn't use the app to pause it. I know I can use the button on the decice but that isn't always the option if I'm in another room. The same thing happens using Spotify or Apple. I don't get it. Figure this out already. I've been a customer a long time but I am at my end point. Makes me not want to upgrade my stuff at all.

Since the May app upgrade I have almost abandoned my Sonos system . Th Sonos 1 app only sees 1 of my 5 units.  I have Sonos 2 app installed on another computer in my upstairs office and that sees 2 other units, but not the one seen by the Sonos1 app. I contacted support and then spent a long time rushing up and down stairs turning things off and on, all to no avail. Is there now a fix or is all this kit destined for the skip?I have 2 x Play 1’s as a pair in one room, 2 other Play 1’s in 2 different rooms and 1 Play 3 in another room.

Hi All, My Sonos system (Arc, Sub, 2x300’s) works perfectly. No issues there. I can log in to the app, again, no problem. However...I also have a pair of Ace headphones and while they are connected to the App, I cannot enable the handover feature from the Arc because it ask me to log in again (I am logged in!) and this is just a repeating cycle that never gets to the next step. So...given the issues a lot of folks have had, I am loathe to delete the App and try to start over to fix this. Is there a fix where I do not have to reset/delete?  Cheers! 

I am just about ready to give up on Sonos! I have configured a whole house system if you will with Sonos speakers in almost every room of the house including the downstairs but I never know if they are all going to work or just some of them and occasionally none of them. Not a complicated or fancy setup but ever since changing to the new app several months ago, the problems began. The latest issue is that the only service that will come on and stay on is the Sonos Music service. Amazon Prime, Apple Music, Pandora and Sirius XM all have the intermittent service problem and I want to have other services available consistently! I do call Sonos support and spend a couple of hours troubleshooting, get it working for a few days and then, back to problems! Maybe this is just a rant but surely Sonos can do better! I have been using it successfully since 2015 until the last few months with very little problem so I know Sonos can do it. 

I have a controller on my iMac from the original Sonos 1 System. Does that system still work? I ask because it seems to be blocked and when I try to connect to my existing system (with 5 speakers) it can’t find them.PS. the controller on my iPhone continues to work fine.  So - should the controller on my iMac continue to work?  

I have been a KPIG listener for 15-20 years. Many know that KPIG was one of the very first streaming radio stations out of Santa Cruz.I have been a Sonos owner for 10 years. KPIG has always been wonderful. However, listening to KPIG is a challenge with the new updated Sonos App, combined with TuneIn radio requiring a subscription fee to listen to KPIG has made it difficult to listen to KPIG via Sonos. As it is at this moment, I have: Sonos on my MacBook with Sonos player v 16.4.2 And have the updated TuneIn Player on my MacBook. YES I can play KPIG from my computer. However I cannot initiate KPIG from my iPhone Sonos App. This is the Black Sonos App. It shows up in my favorites on my iPhone but I have to initiate it from the MacBook. I cannot initiate it from the iPhone. Please advise

Bonjour, Apple musique n’est pas disponible pour ma région, puis-je passer par un vpn ? Moderator edit:Google Translate-Hello, Apple music is not available for my region, can I use a VPN?

I do realise that there is a chapter listing on the new Sonos app for my Audible books. However currently they seem to be non-functioning as when you tap the play button next to each chapter, the speaker just simply plays the audiobook where it left off or just keeps randomly changing from chapter to chapter without any real playback on the speaker.  It would be great to get the chapter list playback up so that one doesn’t have to click the next button like 25 times just to get to chapter 26 from say chapter 1. 

How do I connect to Spotify 

The latest “update” (or one of the many in the past three months my system has been idle out of utter frustration) doesn’t work.  It recognizes Apple Music, allows me to scroll to and select the desired album, and when I select play, I get a spinning wheel of death.  Then it wants me to connect to  a Play 1….which I don’t and have never had.  Where is that class action lawsuit?