I recieved a Sonos email inviting me to ‘hear more with lossless on Apple Music’ by connecting my Apple Music app to Sonos. I then clicked on a ‘LEARN MORE’ button which linked me to a page that says you can listen to both the Apple Music universe of music plus your own ‘entire library’.
I followed the instructions to then connect Apple Music witrh Sonos but kept coming up with message saying ‘your Apple Music account access has expired’. It then asked me to re-authorise. I repeated this multiple times, however it just kept looping back to the same expiry message without giving me access.
I then tried all the suggestions in the following related Sonos Community thread without success:
So finally, after going via the Sonos chatbot, livechat and finally a telephone call to customer service (0800 026 1526) I finally discovered that you can’t connect the apps without a paid for Apple Music subscriptions. So even though I only use my Apple Music app for my personal library of paid for tracks and uploaded CDs (which works fine), without a Premium subscription to the full Apple Music catalogue of songs you can’t connect to Sonos to get access. Armed with this information, I then took out a 3 month free premium subscription which verified this solved the problem.
HOPEFULLY BY SHARING THIS I CAN SAVE OTHERS FROM HOURS OF INVESTIGATION. AND I HAVE ALSO SUGGESTED TO SONOS THEY UPDATE THEIR RELATED PAGES TO MAKE THIS CLEAR TO EVERYONE ELSE.