So you CAN update your music library! Just not with Sonos… But you can do it with SonosPhone! For a nominal fee of less than $10,you can have an app that will easily and quickly update your music library.
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If SonosPhone is working and the regular Sonos app is not, then you aren’t sharing correctly. You need to delete the SMB v1/HTTP share used by the old app(s) and add a new one after sharing via SMB v2/v3. Follow these directions, paying very careful attention to the “Share your music folder on the network” section (it is NOT intuitive!):
https://support.sonos.com/en-us/article/add-your-music-library-to-sonos
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