Hi ​@stafflo 

Welcome to the Sonos Community!

Sorry to hear that you are having issues with the Sonos app on iOS 18.2.

We do not make any attempts to get our apps working on Beta version of iOS or Android, so only once the full version of a OS has been released do we begin testing with it. iOS 18.2 has been out for 2 weeks, however, and this is the first mention of it that I remember hearing.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

your reply does not help at all.  Sonos is supposed to be an up market streaming service, Sonos is good but your support leaves a lot to be desired.   As i understands Apple releases their new version of IOS to App developers before they release it to the general public at large.  this to allow companies like yourselves to test your app against new iOS version. by not  doing this Sonos have made my system virtually impossible to use.  lucky i have an IPAD on iOS 18.0 and still works ok and cannot upgrade itit to IOS 18.2 until you have fixed your app.  

i have done ALL the trouble shooting device as requested by Sonos support to no avail. i have proved beyond a shadow of doubt the fault does not lay with my network but your app., otherwise IOS 18.1 would not work.  when i first tried to report problem to Sonos an automatic service said there was a long queue for technical support and if i would leave  my number when i reached front of the queue i would be phoned back 3-½ hours later i got a call, only to be told Sonos does not have a problem with IOS 18.2 but as i said i proved otherwise. 

your Technical support service has deteriorated over the last few years and now its got to a point where your App support is so poor i now would not or advice anyone else to invest in Sonos products.

i used to work in I.T. testing new software against our operating systems and it would never happen to have a new release of an operating system if our Apps/ peripherals without testing.  Sonos need to run their app against future releases supplied too them by Apple/Android and not rely  on user finding the bugs

Hi ​@stafflo 

Apple does release their Beta versions to developers early, yes. It is still in a state of flux, however, meaning that if we adjust for it, it may be a wasted effort. Perhaps if we did not also have Android, Windows and macOS apps to maintain, things would be different - I don’t know. My presumption is that we used to, and were burned by it, wasting time, effort and money.

As far as I am aware, we support iOS 18.2 - and the agent you spoke to apparently agrees with me.

I have a colleague who is about to update to iOS 18.2, and he is asking me what issue to look for - re-reading your post, it seems you have not actually mentioned what issue you are having. Could you please elaborate so we know what to look for? Thanks.

Hi ​@stafflo 

Looking at the notes of your existing case, I have a theory.

Please turn each of your Sky Q boxes off and on again at the wall.

If that immediately improves matters, then the issue has nothing to do with iOS 18.2, and everything to do with Sky Q not repeating WiFi particularly well. Please let me know if this is the case, and I’ll see what I can suggest.

I hope this helps.

I have restarted to main sky router but to no avai. If it was my sky box effecting your app then Sonos would not play when I use iOS 18.1 and that works perfectly again indicating the fault lays with your app.  When I open Sonos on IOs 18.2 the last played music takes long time to update, and when I select a track the app just hangs. I tried to take diagnostic but again just hangs.  
 

I must reiterate all works perfectly on IOS18.1 but NOT on 18.2 

Hi ​@stafflo 

Sorry, but that’s not what I was asking - it’s the exact opposite. Rebooting your router does nothing other than ensure that your speakers will be connecting to Sky Q boxes (assuming none of the speakers are ethernet wired, that is), whereas what we want is the speakers connecting only to the router.

In addition, you are using iOS 18.1 on an entirely different device - one that we do not know is connecting to the same WiFi Access Point as those on iOS 18.1, so a comparison cannot be made without ensuring as much.

I am not saying it is not iOS 18.2 causing problems, to be clear, just that I think it’s possible that it is Sky Q doing it, and that that is more likely.

I will do as you as but as both my phones were working fine on IOS18.1 until I upgraded to 18.2 I think your clutching at  straws. As they were both on same network. 

Hi ​@stafflo 

Sky Q boxes are known to cause issues, iOS 18.2 is not.

Turned all sky Q boxes off and still have same problem

Hi ​@stafflo 

Understood, and thank you very much for trying that step.

My colleague just got back to me - he completed his update to iOS 18.2 on his iPhone 15 Pro Max and sees no change in experience. So, we are unable to replicate your issue.

I can only now recommend you get back in touch with our technical support team - please keep in mind that even if they give you steps to try after the call, if they do not work, then things are not over and you should get back in touch to get the case escalated to a higher level.

I hope they are able to help.

Thank you but I’ve spent too much of my time trying to get both my iPhones working using 18.2 while I still have got 18.1 on my other IOS DEVICE I will carry on using that . Plus if I use Spotify app as a controller works fine. 

But if things do not improve I will have to look for a more reliable streaming devices 

Plus might add Sonos wondows  app plays ok as well

It’s odd, I’ve been using iOS 18.2 since it was released without any problems, on an iPhone 16 and two iPads. 

To me, this points to a local issue. But being on the west coast of America, I’m just not familiar with the Sky system to know much about the potential issues it has.m

I am really frustrated now, all the time since Christmas the Sonos app hasn’t been working. I have an iPhone 13 and since the new update 18.2.1 came and was installed it turns itself on and off all the time. Some times when I use (since I am in Norway) directly through the NRK radio app, it does not connect at all. Can somebody please help me?

To be clear, there isn’t an answer to the problem, it is not a one off error and I am frustrating experiencing the same problem. 
 

The illusion that restarting a router will resolve a native iOS app issue is naive at best and a delay tactic to deflect a genuine issue at worse.

Heavily invested users of Sonos are hitting problem after problem with what can only be assumed a pathetic risk based agile approach which is seeing poorly coded, weakly tested iterations of the Sonos software being release which is regressing the experience of the platform.

Sonos: take some responsibility and own your mistakes. Up your customer service, these forums aren’t is not an adequate method to serve your customers.

Sonos community: don’t accept or defend the past year of Sonos quality, 

Personally I don’t generally comment online at all and there will be many like me that don’t raise technical issues because we simply having got the time to waste, which is ironically as the reason for getting the Sonos products in the place - to make things easy. But I’ve just about had enough with Sonos. After 10years of buying and upgrading my Sonos products I will be looking outside of Sonos from now on.

Hi ​@Jbson 

This Community Forum is not a customer support platform - if you need customer support, please get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

While rebooting a router does not fix every problem, it is certainly worth trying when the description of the reported issue sounds like it is network related. If rebooting the router does not help, or only does so temporarily, it’s time to get back in touch and report as much - if the agent you speak to cannot come up with further suggestions, the case will be escalated to a higher level.

To the users that are experiencing issues with the Sonos app after updating to iOS 18.2.1, issue being app will not start and crashes:

Remove the app. Completely delete it from your iPhone and all the data. Reinstall the app from the App Store and join your existing system, should work… for now. 

To the Sonos Staff furnishing responses to this forum. I truly hope this isn’t a full time role within Sonos, if it is? Is it a customer service role? Not a question requiring an answer.

Incidentally the App Support pages presents links to this forum as one of the sources to find resolution to problems along the customer service
I would recommend removing these threads entirely and not responding with resolution steps, suggest steps, etc. if you genuinely believe the forum is not part customer support.

I’m not having any issues with iOS 18.2.1 on three different devices. Nor did I have any issues when I was running 18.2, before updating. 

Thanks for the insight it will really help anyone that that has experienced problems.

For me the Sonos app would not open and would crash when attempted following the update to iOS 18.2.1.

This wasn’t the case on some of my other devices.

Deleting the app and its data followed by a new installation worked for me and may work for others.