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Can anyone help me play music using the Sonos app?

Let me first state this is not a rant post about app. I also have not had many of the app issues many have experienced. I’ve had Sonos for more than 6 years and never had issues (outside the well known/admitted by Sonos ones).
 

I use the Sonos app to control all playback. Occasionally, I’ll use Airplay, and have been to help deal with this bug.

 

The issue started with the latest app update, and basically will not let me play music from any source in the Sonos app. Sonos, Spotify, Apple Music, any service. Conversely, my wife has not updated the app to the latest, and her phone (using my account) works fine to play any service to all speakers, as mine did before the update.

 

I’ve tried all means of sign in/out of accounts, reset passwords, uninstalled and reinstalled apps. Real-authorized the permissions for services, updated my Sonos account password just to reset and force login. Nothing has worked. 

The only thing I have found to reliably give me access to playing music is to sign out of my Sonos account in the app, then just use the app as a non-owner. 
 

Below are screen recordings of the experiences on Reddit. While I demo just a few sources, it’s the same for all. Sonos diagnostic: ***********

Signed out of app - allows playing from any source as expected. 

Signed into app after logging out and logging back in - I get mixed functionality where only the “more” menu plays music. But only albums, tracks, playlists, not radio stations.

Signed into app after closing app or reinstalling app - completely removes playback of all music functionality. 

 

Moderator edit: Diagnostic number recorded and removed

Hi ​@sixoversix 

Thanks for your post!

Sorry to hear of this issue you are having with the Sonos app on your phone now not connecting to your Sonos system.

It is strange that you need to sign out in order to play - this issue does not sound familiar at all.

Could you please try resetting the Sonos app? It seems about the only thing you have not yet tried. User icon » App Preferences » Reset App » Reset. Once done, open the app once more, opt to connect to an existing system and sign in.

If that does not work, please repeat, but this time, uninstall the app after resetting, then reinstall.

I hope this helps.

 

​@Corry P Thank you for the suggestion of the App reset. I performed both the reset and reset then uninstall, still exact function as demonstrated in my videos. It’s very odd.

Appreciate the suggestion. If it’s not a common problem with the beta version of iOS for everyone that is using it, perhaps it’s a combo of the older phone iPhone Pro Max 12 that is to blame and the slight variation with the older hardware and Beta iOS.

Will see if I can roll back or if once it’s out of beta, if the problem persists. 

Thanks!

Hi ​@sixoversix 

You are running a Beta version of iOS? You did not mention this - it could easily be the problem, yes.

I hope this helps.

​@Corry P Yes, I commented on the other Beta iOS 18.2 thread. I felt like there must be a correlation to the discussion there and my experience. I am on 18.2.1. But figure this should be shared in case others experience it as well.

I get the app is not required to support beta versions of the OS, but it’s good for the devs to have this potential bug in the next beta dev cycle.

​@Corry P - so my wife’s phone just update to latest Sonos version. She’s on 18.1.1, so non beta. Her’s was working last night but today is exactly the same as mine.

So my assumption now is that it’s something with the app update mixed with my local network.

I’ve never had issues with the new app and my network to date so it’s odd that this release has some affect on it specifically. 

Just performed a router reset, modem reset, delete and reset App, and still issue persists.

I’ll reach out to Tech later but I don’t have high hopes if I’m the only one with this issue. But for what it’s worth. There is a change in the app that has affected its network function/authentication in some capacity. No previous update to the app had this effect for me. 

Hi ​@sixoversix 

Ok, I admit I did not look at your diagnostics, as, generally, System Not Found diagnostics do not contain much of use, unless compared to another that is not SNF, from another controller.

Now that I have looked, I can see that you are using Beta Sonos software. As such, neither I nor anyone outside of the Beta team can help you. Please contact the Beta team for all Beta related issues and support.

Discussing the Beta programme here on the community is against the Community Guidelines, as well as being an infraction of the NDA you signed when joining the Beta program - thankfully, nothing revealing has been mentioned. I will need to immediately close this thread, however.

If you would like to leave the Beta programme you are in, you can do the following:

Leave a beta Test

  1. Log in to your Beta Community account.

  2. On the Community Home page, choose the beta program that you would like to leave.

  3. Click the Contact Us option in the Feedback section near the top of the page.

  4. Under “What can we help you with?” choose Opt out of this beta program. Fill out the survey and click Submit.

 

I’m not clear on the exact details, but once you have left the programme, a check for updates should get you on to the General Release software versions. You may also need to manually check for app updates in your App store.

You should also be able to receive support on the Beta site.

I hope this helps.

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