Controllers and Music services

I have DIFM channels listed in my Sonos Favorites on my iMac but they are not showing on the Sonos App on my iphone. Use to show on the “old” TuneIn service. 

I have just bought an era 300 and set up the new app (have an old Play 5 with Sonos 1 controller).  Trueplay set up goes into a loop so I cannot set it up and the slider volume control just pops back every time so cannot use that either.  Really poor app.  I have re-booted phone and still nothing working.  Any solutions?

After much searching in this forum, I solved my first issue in that the Tidal service was not available to add in the app. That was fixed by logging in to the desktop site and updating my address.Now Tidal appears as a service to add, and I can navigate through the authorisation process. This takes me off to Tidal website where I successfully log in and authorise.However, back in the app, it just won’t add Tidal. Just says it can’t. I’ve reset the app multiple times, rebooted the phone (Android), but it just won’t work.This is rubbish; I can’t play my music, making our Sonos speakers useless.When is this being fixed? It’s clearly an app problem. p.s: I also tried playing music through the Tidal app, then try and authorise as it played. Didn’t work either. The Sonos speaker is detected by Tidal, but won’t cast the music due to the authorisation bug.

I’m still stunned how Sonos using all credibility in this new app from hell. I still can’t se my playlists in the iOS app but on my desktop it’s there.And here is the latest setback. I have some playlists which is containing only Spotify music. I can’t play them anymore. Error message is that I have to upgrade my Spotify account to play the songs, which i every aspect is confusing since Sonos declares that Free as well as Premium account works fine.The thing is I have a premium account but I still get that darn message.I have removed the service Spotify and added it again. Twice. I have removed the macOS Spotify app and reinstalled it.I done the standard support procedure and rebooted my laptop and the router.What’s next? Best regardsM

The Sonos queue exists but has no art or track details. I have factory reset the Symfonisk speakers and checked the Sonos app is the latest version. What can I do? 

HelloI use SONOS S2 on my PC (Windows 11).For some time now I have noticed a high frequency refresh (1 to 2 times per second) of the central part of the screen where the current playback (at the top of the screen) and the current list (at the bottom of the screen) are displayed, which makes it very difficult, if not impossible, to scroll through the list to select a title, because each time it refreshes the list display returns to the top of the list. For the same reason I can no longer access the options (play the song, delete the song, info & option)I reset the SONOS S2 software, I uninstalled and reinstalled SONOS S2 but the problem persists. I have 2 other PCs in Windows 10 and the problem is the same.I have no problem with my phone (SAMSUNG S21).Has anyone already encountered this problem? How can I resolve this anomaly?

I have transferred my music library to my IPad from my pc.  The music appears in my “Music” app on the iPad and plays on the iPad.However, my Sonos S1 app does not recognize this local music source.On my android phone, my local music appears as “On this Mobile Device” and plays over same connect system.Any ideas?

 My arc, sub mini and era 300s have not been able to properly connect to the Sonos app or join the same room for months.  Arc alone can join but after that, the app or speakers encounter some issue or another and the process fails.  Again and again.  I have reset all speakers multiple times, reset each speaker multiple times, performed all app updates and individual speaker updates.  I have reset WiFi.  I have tried every possible permutation in a systematic manner to get the speakers to connect and join the same room.  No success.   SONOS, your system is an absolute dumpster fire.  Fix your system.  I cannot believe you are a public-traded company and still have these issues, months later.  Your speakers are just expensive, aesthetic paperweights.  It is completely unacceptable for a premium priced product.  Stop spending money on expensive marketing and advertisement.  Instead, refocus your efforts and exercise some humility in reverting your sys

Sonos, please tell us the plan and what you are doing everyday to make this work.My system can't be trusted anymore and I'm pissed at you for creating this problem for me and thousands of other loyal sonos customers.Please keep us informed on what you are doing to make it right!

Been struggling for a while connecting my Sonos 1 & 3 to the app . Sometimes they connect within a couple of attempts but most of the time I’m 20 - 30 mins trying to connect . Anybody have any fixes ?

My system completely bricked today, the DAY BEFORE THANKSGIVING, and I am mad as hell!  I am surrounded by a house of SONOS products that do I not work! Whomever released this app and decided to release now should be fired.  Sonos, you should be ashamed of yourselves. Your company we went from a great company to a trash company within the span of a click. No longer a SONOS believer!

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Hi,I have Sonos Beam gen1, two Sonos SLs and the Sub Mini in my setup. Everything connected by WiFi.  I have Apple Music and YouTube Music connected in the app. Recently Apple Music has essentially stopped working and as far as I can see from the other topics there is some issue related to the lossless support that was added by Apple. The app displays that it is playing a track, the lossless icon is present but no sound is played, it can play for a few seconds and then sound disappears. Via airplay all Apple Music tracks play just fine. YouTube music works well. Having looked at all the topics rel

Hey everyone,My system is well connected to my WiFi. It shows all my speakers and surround in the app as being connected and available. But the app seems unable to actually send / play the music or any other service to the system. When pushing play the icon just kind of is on hold as if it’s trying to connect. i have updated the system and reconnected to my WiFi a million times now. what am I missing?? Greetings from Denmark🇩🇰

What do you guys think about the sound quality/ mastering of Qobuz comparing to Apple Music? I’d say Apple Music has that “pop” factor and has more of a punch for mainstream music - in short, “extra processed”. On the other hand, Qobuz’s is more towards the organic of the sound so on less bassy or critical listening tracks, the instrumental separation is more prominent compared to Apple Music.That is just my take. Please give me your opinions.

New to Sonos, trying to play music from android phone whilst using Samsung music - how?

Whenever I return home or after a period of time not using system sonos app will not load the system u til I turn wifi off and on again on my phone. Any ideas as to why this would happen and how to fix?

Since the rollout in May, I have consistently had problems switching radio stations using the phone app.About 80% of my listening is on about five radio stations. The rest Spotify, Sirius, etc. When changing from NPR to say, WXPN, it may take several minutes to get it to "catch" and make the switch. Thoughts?

I wanted to get this issue in as a fix request. I see another user posted the same issue, but it was “closed for further comments” In short, I have 2 separate systems; home and business. Every day when I come home or arrive at work, the app will say “system not found. Connect to local system”. It’s a pain, but even more than that, and it wasn’t mentioned in the other post, is that I actually have to log in with email and password every time to get all the features. And when I log in with my personal email at home, it connects both systems to my personal email. So that when I get to work, I have to log in with my work email, and it connects both to that email. Please make it easy and seemless to switch between multiple systems again

I went away for a few days.  On returning I opened the app. No "Sources" heading or list. Tried stopping and restarting the app a few times to no avail. The TV plays fine. Both sources are shown in the corresponding room details. App is Android. What is happening? 

I have 4 pairs of speakers around the house running on a nighthawk router.I’m able to listen to radio with iheart.I have music on my pc I want to listen to.I’m running Windows8.  I gave permission to Sonos to share the folder.  When I attempt to add it in the app, it won’t work.  913 I tried a zip drive into the router, but the router doesn’t see it.  WORST part about sonos is, it doesn’t work.

I recently upgraded to the new iPhone 16 and since then my Sonos system won’t work. The system can’t be found on the network or it will find some of the speakers, not all and then they all disappear. I did all of the troubleshooting- reboot router, delete & reinstall app, reboot speakers, factory reset on all speakers and then spent over 3 hours troubleshooting with Sonos tech support and still no resolve. Suggested I have internet provider split out internet but confirmed through router app that everything is on the same network. What am I supposed to do to resolve? Extremely frustrated. 

Hi Everyone, after another half day or more with Sonos Support (they tried but could not solve the problem of the again missing iTunes Library after the latest update), I thought I found a fix. Apparently, the computer's name should not include any hyphens for the official work around provided by Sonos. That was the only fix in my case to at least connecting, after receiving all sorts of 913, 1002, access denied errors when trying to re-add the Music Library on Sonoma, which had been broken after the most recent update.But then, after the library was indexing and updating, after a while an error message popped up that said that the location where the library was, is no longer available???When  nothing was moved and everything works on my Mac in the Music app. And the whole library disappeared from Sonos again. It is a riddle to me how an app can be created that only can “connect” to a local file and folder when a Windows sharing environment is enabled. To me, that does

Sonos playlist doesn’t show up to add music?

Dear All,I would like to connect my favourite mobile phone app for podcast with my Arc. Unfortunatley Arc does not support Bluetooth. Now my question.Could I add e.g. a Move 2 to my environment (Move 2 is capable for Bluetooth), so using Move 2 I can connect via Bluetooth and playing my podcast via Arc and Move 2?Does this work? BRStefan