Controllers and Music services

I keep getting conflicting messages and stories with the following issue. On my music share some albums (they are compilation or what the system defines as that) show up in strange ways :For example:Album x with tracks 1-10 will show up 10 times with one track in each album.  Or it will show up 10 times with more than one track in random order. Or it will show up blankAnother thing that is not mentioned by Sonos is whether they will put back alphabetical indexation. With 2000 albums, it’s virtually impossible to browse otherwise.Non of these issues are mentioned on any of the information that Sonos give out about updates, present and forthcoming. Sonos support up top tier 2 sometimes say it is an issue sometimes not. So I would like to know if this is being looked into and something might be done. I use the system to play my music and with these problems it is virtually unusable.

I was renting a couple of years  between houses with most of my kit in store but I kept out 2x Play1 and 1x Play3. Been in the new place since April and getting the rest of my S1 system to setup - 2x ZP100, 2x ZP80, 1x Connect Amp.It seems only the Play1s & 3 can access my music library on Synology 416slim NAS. The others will play if I link them with one of the Plays. Tried deleting and adding the library again.I was aware of various threads on the Synology re SMB and had downgraded to SMB1 in the past but not working again. Saw this thread about making firmware edits on Synology  and really don’t want to go there - really ought not to need to go there - and I see some people saying it has reverted or no longer works! Sure I could probably plough through and see if it works but it kind of defeats the purpose of a supposed CONSUMER system.I only really need 4z zones - do I ditch this **** and go buy some Wiim or similar or am I just gonna encounter different problems?

Hi,My system is updated to the latest available version.I'm using the latest Android app 80.12.04-release+20241114.cfc873c. My system language is set to French.I'm using Pocket Casts as a service to listen to podcast episodes.I can add episodes to the list from the “New Releases” section, but it fails from the “Podcasts” one.It's working using the app on Windows. Screenshots:My list of podcasts in the Podcasts section:Selecting a podcast:(You can see there is a problem too with the date of every episode on this screen. It's the same with my other podcasts' list of episodes. “1 janv. 10000000000” is “January 1st, 10000000000” = 10000000000-01-01.)The context menu for the latest episode (first in the list), via a long press:Adding to the end of the current playlist:It fails:(Translation of the message in the grey background: “Impossible to add to list”) The same process for the “New Releases” section:(The message is now “Added to the list”). It's not a problem of messages, it really succ

Trying to update and I get a message saying “There was a problem checking for updates” I’ve turned all units and the wifi router off and on again. Same error message.  I see all Sonos units on the app (I’m using an iPhone). The next step appears to be “close and reopen the Sonos app”. On the iPhone I can “remove app” then “delete app” which gives me the message “deleting the app will also delete its data”. Should I do this? Will I lose all the products currently set up...and anything else?? Any advice about this update failure gratefully received!

I can no longer go into system settings🤷🏽‍♂️. Can’t adjust volume, EQ, etc. network is up to date?not sure why this is happening. 

When I select my music and artists, it won't display them all. Only goes up to start of "S".Mike

Sonos cannot find my Apple playlists, “Smart” or otherwise.  This has been going on for some time, and I had hope that Sonos would - based on all of the months of comment posted here - come up with a fix.  Not being able to access the playlists essentially makes the speakers useless for me. My library transfers and updates just fine, and I am not getting any more error messages. I just do not have any playlists transferring.Has anyone found a solution for this in 2024? I have tried several things listed on this site to no avail, and clearly I am not alone.I spent several hours over the past month seeking answers online and then finally an hour tonight with Sonos “Help”, much of which was waiting on hold. The latter resulted in nothing other than me being told that I needed to 1) contact Apple; 2) try some suggestions for security settings updates sent in an e-mail (all of which I had already tried, based on suggestions from users on this site), and 3) call Sonos back as needed. (_ _)Fo

I like to play albums and when I like a particular song I used to Start Radio so that I can discover new songs that are similar to the one I was playing.This was working well until recently.Here's the behaviour. Song is playing on all or any of my speakers (one, port, roam)I click on ... On the bottom right (latest app version on Samsung S22)Under Deezer I select Start RadioThe current song is interrupted and a new song title is displayed, it plays for 5" but no sound is played. Then another song title is displayed and the same thing happens.The app scrolls through different songs starting them but not playing anything. 

I can play Sonos radio but can’t play Spotify as it seams not to connect to speakers 

Hello:  Has anyone else experienced a problem with the new Sonos App for Android Version 80.04.04 that was updated on July 1, 2024 not being able to find any products / speakers?  I am running the App on a Google Pixel 6 phone.  The previous version of the new App was working reliably for me as late as 11 pm on June 30, 2024.   I am also running the old S2 App on my old iPad.  It still finds all of my speakers after July 1, 2024 and works reliably.  Any suggestions?

La recherche dans Deezer ne marche plus depuis la dernière mise à jour.Moderator edit:Google Translate-Searching in Deezer no longer works since the last update.

when I request a song from the application it works, however when I want to search for a song in the search bar, it tells me that there is an error with deezer and the deezer search results do not work

I see alot of people complaining about this in the new app, but I NEVER see it on a list of things that will be fixed.   Come on this is really anoying. Why is this not being addressed.

New to the community.   I won't spend my time endlessly reading through these blogs as my issues are current and hoping that someone/anyone can assist with my frustration with the S2 App.   I have an android.....Samsung S21.   I have Sonos equipment in every area of my house.   I constantly cannot "connect" to the system.  Even if connected, I many times cannot "pause" or "change volume".   Absolutely frustrated trying to make it work and it is a big waste of time.   I have uninstalled, reinstalled, sent diagnostics and had multiple calls with Sonos Support and all I get is "improvements have been made", but they don't help in my case.  I also have a separate structure on my property with older Sonos equipment running on S1 app and it NEVER fails to respond.   Considering downgrading to S1 for the house, but I have a Sonos Roam which cannot run on S1.  Who can help?

This is ridiculous. Huge fan and have extensive sonos systems. New app has crashed everything and now won’t connect at all. Must admit this is fast becoming a game changer. Fix it Sonos

how do I check that the osx firewall isn’t on?

We currently use sonos at our two store locations. Each store location has their own unique spotify account. When we play from spotify at one store, the spotify will stop playing at the other store. Not sure why this is happening if it’s technically two spotify accounts? Does anyone have any similar experiences and were you able to solve them?

Hello! I’d like to submit a feature request that the search functionality for Apple Music in the Sonos app be improved.  Here’s the problem: Using the web app you’d like to listen to the album Exile on Main Street by The Rolling Stones. You open the app and search “Exile on Main Street” The first nine results are not the album Exile on Main Street, but instead a link to The Rolling Stones artist page, radio stations created by individual songs on the album, some other unrelated artist pages, and some individual songs.  When you click “View More” to try to find the album in full to play, the album is the very first result! This same process is very similar to the iOS app, unusable results at first, then when you click “Apple Music” the album is displayed first.  Cutting out that two step process to find an album would be a massive user improvement. Not sure if the same problem exists for Spotify, etc. 

Say it isn’t so! Six months and 20 releases after the Day the Music Died and still no music library album art on my Android app.   

I’m really struggling with the Sonos app, I literally cannot do anything.  1. If I play music from Spotify and go to the Sonos app, it shows ‘No Content’ like nothing is playing.  I cannot play anything via the Sonos app.I can’t change any EQ or sub settings because it makes no difference and as soon as the app closes it resets to 0 for everything.I’ve disconnected my VPN, I’ve rebooted my device, I’ve reset the app, I’ve deleted and redownlaoded the app. I’ve done a power down of the whole house for 1min! Still nothing works via the app!my device is a 15 pro and my devices are ERA 100 (x2), Gen 1 Beam, Sub Mini, PLAY:1, SYMFONISK (x2) and ROAM (x2).I thought this was supposed to be a premium brand ?  

Just bought the full works ARC Ultra 2xEra 300 and sub4 tried no matter what I have tried the speakers will not connect with the App, it goes through the pairing bit with chimes and inputting of wifi passwords but then nothing appears on the app, tried rebooting the products and router but still nothing. reinstalled the app reset speakers to factory still nothing.The wifi hub is a Vodafone Power hub which is only a few weeks old and TV is a modern LG OledReally frustrating  I am an experienced Sonos user but never had this issue before Any ideas?  

I can’t get in touch with the customer support because I end up in a waiting line for over 50 minutes. A lot of problems since a while with my whole sonos system:Spotify shows it plays the song although the speaker doesn’t make a sound. if i play rewind it sometimes works;I choose song A in playlist A and then sonos decides to delay and play song B or C in playlist A for some random reason. If i try to replay the song that sometimes fixes the problem;If i choose a youtube video and connect my beam to my sonos play 5 to play it together, one of the speakers just decides to pauze the music for 0,5 second every 20 secondes which is freaking annoying.  I don’t like my sonos system at all anymore… I live in a small apartment, everything is extremely close to the router, no extenders. Everyone else who wants to connect has the same issues as me. So my phone is not the problem. I’ve never had issues until the last 3 months now.Can someone help me out 

After being forced to use the new app (android), at some point there has been a change which is causing all podcast and episode broadcast dates to show as 1 Jan 1000000000. Is this an issue on the side of Sonos or the BBC?Is there a fix known for this? Any help would be useful as its really frustrating not knowing which episodes I have listened to or not without playing through the last few to find out where I am!

Buenos días,Desde hace unas semanas no soy capaz de conectar Spotify a mi Red Sonos en casa. Antes lo hacía sin problema y ahora cuando lo intento desde la App de Sonos me dice que tengo que configurar Spotify y me da error o no me deja. Como lo puedo solucionar? Muchas gracias  Moderator Edit - Translation by Google:Good morning,For a few weeks now I have not been able to connect Spotify to my Sonos Network at home. Before I did it without a problem and now when I try from the Sonos App it tells me that I have to configure Spotify and it gives me an error or it won't let me. How can I solve it? Thank you so much

Is there a way to determine if you’ve hit the metadata limit?  I am only at 35K songs but do have a fair number of classical music which apparently has a lot of metadata.  Is there a way to only update certain songs/playlists/genres so I skip the classical?