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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,403 Topics
  • 57,115 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8403 Topics
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Cat22Contributor I
asked in Controllers and Music services
New App

Hi All, I apologise if this question has already been asked -seems like we can all agree however how average the new app is and I would do anything to get the old one back!!I can’t seem to find my favourite function on the new app which was Crossfade. does anyone know how I can get my Sonos to Crossfade again? Thanks  🙏 

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5 months ago
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LukeGalvinAvid Contributor I
asked in Controllers and Music services
Top tracks: cannot play all on new Iphone app with Tidal

In new app, using Tidal, I search for artist: Skullcrusher (example only).  App shows the list of all songs.  There is no option to play all.  I am able to play one song at a time.  Super cool.  Please advise.

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5 months ago
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hansbeContributor I
posted in Controllers and Music services
Compensation / lawsuit

At this point my 20-unit Sonos system is useless except for TV audio - at least the “app” didn’t break that. I have many thousands invested in players that are now essentially bricked because of a 100% non-functioning app as per yesterdays update (ios). I feel Sonos owes me big time on this. So either they compensate or they buy back their useless players from me at retail price. Who feels the same way?

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5 months ago
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Kdotlover911Contributor I
asked in Controllers and Music services
extremely slow sonos app

Hi I’ve been using a Sonos Roam 2 for a few months now with the Sonos app and when I try to shuffle my playlist through Apple Music on the Sonos it takes around 10-20 seconds to even start the song. I have good internet so I really don’t know what the problem is and would would appreciate any input. thanks

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Airgetlam
5 months ago
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SIGRID-35Contributor I
asked in Controllers and Music services
NAS music library

With the last App Update, I can add my music library and synchronize it, but I still cannot access the content of the library. With the web app it works, but not with the android app. Is there any recommendation to solve this problem?                                               

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5 months ago
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MikeyGBContributor I
asked in Controllers and Music services
Sonos App Super Slow Annoying

Hello, The Sonos app is crap, super slow unresponsive and it ruined how I enjoy music. Anyone has same issues? CheersMike

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Ken_Griffiths
5 months ago
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Tbq22
asked in Controllers and Music services
Local Libraries only kind if sort of work

So today I rolled the dice and updated my Android app, hoping the release notes promising local library search and playback from my Windows desktop were not a lie. I had to type in the serial numbers for two of my Ports before I could search for or play anything -- a new hassle I haven't encountered before -- but once that was done and I typed a band name into the search bar, it did indeed show me albums in my local library, as well as in Spotify, et al. I could also see all my imported playlists containing those local tracks. This seemed slightly encouraging. Unfortunately, while I can now play one complete album or one complete playlist (as long as it's not too large) from my local library, that seems to be the extent of the fix. Trying to play (or add to end of queue) just a single local track, or trying to add a second local album or local playlist to the end of my queue yields an, "Unable to add to queue" message, which is very weird, since I can add one entire album or playlist j

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5 months ago
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gregdjohnsContributor I
asked in Controllers and Music services
Sirius XM connection non-functional on new app download

Made the fateful decision yesterday to finally update to the v80 app...ever since not only is Sirius XM non-functional in the iOS but now also Android & Desktop apps.Yes I’ve reauthorized the app and also delete and readded the service in multiple apps (iOS & Desktop) and non-functional everywhere.  Airplay streaming from SXM app itself is only current functional means of playing. I have seen that there is a goose egg of help so far from Sonos, but hoping someone else as perhaps developed a functional workaround by now

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5 months ago
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EdrobjrContributor I
asked in Controllers and Music services
sonos tidal issue with new sonos app update

Since the new Sonos app update ( May’24) I can longer play all “top tracks” from an artist search on tidal. It will only play one song.  The same goes for artist radio on tidal it will only play the first song you pick.  Previos Sonos app would automatically play each song one after the other.  This is something I use all the time.

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5 months ago
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BarabravaContributor I
asked in Controllers and Music services
how do I delete a former wakeup call, set by mistake in my bedroom loudspeaker? Sonos one.

During the confusing time when Sonos upgraded the system, I succeeded by mistake to set the system to wake me up 07:30. How do I delete this?

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5 months ago
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dfmarksContributor II
posted in Controllers and Music services
Sonos System Gone Crazy?

Since installing the updated app on our android phones, our Sonos system has gone berserk. Speakers randomly join or exit groups; random songs start playing on random speakers; the displays on our 2 phones show different sets of active songs/speakers, and neither of those match what I have on the master app on my Mac desktop; and the app simply stops doing whatever was commanded, in the middle of doing it.  E.g., tried to bundle all the speakers in Party mode and half joined, then several of those promptly croaked.

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5 months ago
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gsupranoContributor I
asked in Controllers and Music services
Music Library and Sonos App

I am appalled at the lack of quality and ease of use with the updated Sonos App.  The U/I is awful.  Definitely a step back.  Cannot add my music library on my MAC.  Why did you change an app that was working fine.  Was this ever tested?  Did you do any Beta testing.  This is the worst implementation of any software updates I have ever used.  Your Quality Assurance department should be ashamed of themselves for releasing this garbage.

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jgatie
5 months ago
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Pickle63Contributor I
asked in Controllers and Music services
Sonos App - Simply a Disaster

The new Sonos App is ridiculous / massive downgrade and in certain areas does not work. Has the CEO or the Board used it? Per their last earning call it appears they are oblivious -  “Best of all, our redesigned app is easier, faster, and better. It once again raises the bar for the home music listening experience and sets up our ability to expand into new categories and experiences”.This company had a great product and have now pissed off their main base - their existing users. Short the stock. Find a new system. This App sucks. Analysts read the forums, play with the new App - the functionality is terrible. This stock should tank. 

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5 months ago
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CERNContributor I
asked in Controllers and Music services
New Sonos app, downgrade?

Is it possible to downgrade from the last Update which is absolutely terrible? 

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5 months ago
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JugemoContributor I
posted in Controllers and Music services
NEW APP SUCKS!!!!

I just want to tell Sonos that they f***ed massively with the new app. I am considering selling all my products. I have 16 products, including one, beam , IKEA, play bar, 3, 5, Era  300 etc. I am playing a record and can't low volume, it takes decades to go up or down. Right now it's been 7 times that the same song restarted after playing half of it. And don't start with the play button missing in the Deezer option. Now I can tell that I made a huge mistake buying all my music products od Sonos. I regret deeply. Sonos go back to the old app and don't touch it. If not, you will loose a 10 year loyal costumer. 

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5 months ago
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GahamHeadliner I
asked in Controllers and Music services
Sonos Has Lost My Deezer Account

Just when I though that thing scold not get any worse Sonos decides to tell me I need a paid Deezer subscription.I have been using the same one for years.Totally ridiculous.

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5 months ago
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DJ43Contributor I
asked in Controllers and Music services
sonos my music

How do I specify my music folder on a different windows account 

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5 months ago
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jmyjazzContributor I
asked in Controllers and Music services
Latest iPhone app and system volume

On this week’s app release and latest firmware, with Sonos app open in the background I cannot turn the iPhone system volume down to 0. If you turn down to 0 it returns to say 5% a second or so after. I’ve closed all apps, rebooted phone and opened only Sonos and it reliably happens unless the app has been swipe up quit. Also seems to be using a lot of battery. Anyone else seen this?

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Corry P
5 months ago
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UnhappyUserContributor I
asked in Controllers and Music services
Indexing

New issue. I fired up the Sonos app on my desktop today (which required an update, naturally). I then reindexed my local library to pick up a newly added record. Indexing finished. New record is not present. I have never seen this occur. Please advise.

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5 months ago
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Jmwarren85Trending Lyricist I
posted in Controllers and Music services
Gapless playback issues after 15.2 update

Is anyone else having issues with Gapless playback after updating to 15.2? Scenario:I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback. Problem:After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds. Fix NeededRestore previous function to allow Gapless playback on looped tracks.and/or Allow reverting to a previous firmware(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

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MoPac
5 months ago
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ss1234Trending Lyricist II
asked in Controllers and Music services
Smartthings Sonos integration not working with new update

Hello As of one/two weeks ago, the integration between my Sonos system and SmartThings system was working fine.  For example, when triggering a routine in SmartThings, I had set my Sonos Play 3 to play an audio message.  Since the new update to Sonos, this integration is no longer working.  Please could I get some support on how to fix this? Also might I add that the new Sonos app is proving to be a complete nightmare to use. I would really like to downgrade. Such massive updates should have been released in a completely separate app (i.e., when the upgrade from S1 to S2 occurred, users were not automatically upgraded; instead users had to actively download the S2 app from the App Store.)

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5 months ago
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Steveg11singsContributor I
posted in Controllers and Music services
apple music authorization

Here’s the fix to this issue:  1. Open the Sonos app for iOS or Android. 2. Navigate to Account > Content Services > Connected Services. 3. Select the service you wish to remove (Apple Music) 4. Select Remove Service. 5. Follow the on-screen prompts to remove the service from the Sonos system.   After that, from the same Account tab select Content Services > Connected Services > Add Content Service > Choose the service to be added, and select Add to Sonos.

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5 months ago
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Mr BrownContributor I
asked in Controllers and Music services
Network path from music on Mac to Sonos

I have replaced my Play :1 with a Roam 2.  I have managed to get the new device to connect to my Wi-Fi network. I want to get the Music library on my Mac to show up on the new device.  

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controlav
5 months ago
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JMCAvid Contributor I
asked in Controllers and Music services
Downgrade to S1 feature

When will the downgrade to S1 facility be brought back? Is this even going to happen or is this your way of pushing us early Sonos customers to ditch our units to buy new models?  Why can you not simply make your app backward compatible? 

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jgatie
5 months ago
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CuzodaContributor I
asked in Controllers and Music services
Apple Music Streaming Issues

Speakers cut in and out or don't play at all. Software is up to date. 

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5 months ago
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