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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,084 Topics
  • 55,415 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8084 Topics
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ByronsContributor I
asked in Controllers and Music services
new sonos app disapointment

The new app on android gives me access to all my favourites but on iPad it does not .why..?also all playlists on previous Sonos app have completely disappeared.annoying and disappointing.any one know why?

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Bumper
4 months ago
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LbokeefeContributor I
asked in Controllers and Music services
New app

I’m not sure if this will work, but I’m trying to add my voice to the feedback on the new app.  It’s horrible.  Lag time is ridiculous.  I changed artist and had to guess when a song was coming up because the app was showing the previous artist/album. I had to uninstall and reinstall to get it to sync. I have 11 sonos speakers/devices.  I’ve never had a problem. The last few weeks have been painful to use.

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4 months ago
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JacTrending Lyricist I
asked in Controllers and Music services
Music Library

I know there are many pissed off costumers with the new app. I certainly am one of them.  My main problem is that since the update I keep losing access to my NAS library.  I know the there is that SMB v1 no longer supported thing.  But I cannot see if my WD mybook 1.5 TB NAS is the case.  I went through all the settings and cannot see anything on which SMB version it has.  I would suspect it has v2 or v3 as it is only 5 years old.,  The strange thing is that everytime there is an IOS S2 update I loose my local music.  Only way to get it back is to use my windows sonos app.  Damn it is frustrating!!!  listening to music should be relaxing and Sonos has managed to flip that around.Anyone has any idea on how to fix.  So, if I change my NAS Sonos still has not re introduced the search capability, and honestly I think they won’t!  I will give it another month and if it is not fixed some people will get a very good price for my used Sonos HW

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4 months ago
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FleabagsContributor I
asked in Controllers and Music services
Logging in to the app

Hi,Everytime I try to log in to the app I get the message “Sign in as the system owner” The system owner must be logged in. Please log out and have the owner log in.!! First off it says a update is required.I am the system owner……Have tried logging in/out on the web site but still the same. Have deleted and reinstalled the app

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Ken_Griffiths
4 months ago
BuzbyBarkley
BuzbyBarkleyContributor I
asked in Controllers and Music services
New flat reinstallation

I’m reinstalling my Sonos system in a new flat.  My Playbar successfully updated but my Play 1 (2) and Play 5 and Sonos Sub all return a 1,002 OR 30 update error.  I don’t have any Bridge product and I have restarted all my Sonos products many times as well as my Router and it still will not update. Are there any other suggestions I can try?  My new WiFi network is recognised, and the app shows they need updating before use.

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BuzbyBarkley
4 months ago
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slodgeContributor I
asked in Controllers and Music services
Unresponsive Controller

The new controller is extremely (to be nice) unresponsive or at time just not functional. You have to pause the music dozens of times to turn the music off. The volume will just change with our anyone commanding it to go up or down. Speakers are just randomly dropping off the entire network causing me to to factory resets to attempt to get them re-connected, with minimal results. For the price of the devices their new controller and interface are subpair. Has anyone found a fix to this? Or is it time to move on to a new branded product? 

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Corry P
4 months ago
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StebbbListener
posted in Controllers and Music services
Issues with new app

Hello since the mobile app has been updated it doesn't really react correctly to what I want to do. I try to lower the volume and it turns off. I try to change channel and it turns off. Then it turns on by itself. It looks like is always loading. Suddenly when working it greats me. Very very unpredictable. It was way better beforeWhat do I need to do to have a normal experience? Moderator edit: new thread created as this was off-topic where it was posted

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Bumper
4 months ago
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motormanContributor I
asked in Controllers and Music services
SONOS failure over the weekend

HiThe system dropped out o Saturday all of the streaming services would not play with either unable or error codes.On Sunday I got some response via my outlook 10 pc and got BBC 2 to playStill problematic on mobile got to be a software problem it opens up but all the streaming services are in the background and gray

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Bumper
4 months ago
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StuhamContributor I
asked in Controllers and Music services
Music library not updating after solving 913 error on Mac July 2024

After two hours on the phone to Sonos support last week I was finally able to add my music library back. Despite all the extreme frustration of recent weeks I was pretty happy with the outcome, and the support I received. However, predictably, something else has now gone wrong. Nothing happens now when I try to update my music library to index new music added to iTunes over the weekend. It did work once, when I added some music on Friday, but as of yesterday (Sunday 14th) nothing at all happens.Is anyone else experiencing the same problem, or does anyone have any fixes for this? 

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4 months ago
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David_WContributor I
asked in Controllers and Music services
Can't find Radioplayer

I’m in the UK.  Why isn’t Radioplayer listed in the iOS app under ‘Add a Service’?ThanksDavid 

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4 months ago
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Zulu95Contributor I
asked in Controllers and Music services
playbar wont appear on app

I have a Playbar, did a factory reset on it and after a painfully long time managed to get it set up to the local WiFi through the app. Issue now being that it won’t appear on the app at all. I’ve been through all the different ways of setting it up (wired/wifi), logged out and rest the app, unplugged the speaker and everything else that’s on the forums. There’s still nothing detected on the app and no sound through the optical cable. It says playbar has been added but may not appear system setting, I’ve unplugged and still nothing,Any ideas ? 

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4 months ago
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Malchus6Contributor I
posted in Controllers and Music services
New Sonos app disconnects from existing system

I've had a customer's system up and running for over 2 years. We've had problems all along, but nothing like now. The new app will not recognize the existing devices in the app for device selection, however, it sees them in the About System/Sonos System Info section. Even after a complete system reset and new setup, it showed the system for about 5 seconds, then dropped it again. I have spent no less that 15 hours troubleshooting Sonos issues that are due to this new app without compensation, since this is neither my fault or my customer's fault. I've been a Sonos System provider for over 15 years and this is by far the most unreliable and frustrating experience I've ever encountered. With products from Denon/Marantz and others making their way into this realm, and the crazy price increases over the past two years, I would expect more from Sonos. Shame on you for causing these issues, not supporting your custom AV dealers (financially), and not owning up to it when called out for said

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buzz
4 months ago
AjTrek1
AjTrek1
posted in Controllers and Music services
HELP Me, Please..With The New App!!!

This issue or so I thought as such has been explained by @Ken_Griffiths. Thanks @Ken_Griffiths. See his post. I still standby my premise that TEAM WORK is a valuable asset during these trying times. Enjoy your Sonos!Now that I’ve got your attention. The title of this post while accurate is not a cry to this community for help. This is a community and some things cannot be resolved by constant complaining within it. I recently discovered that the balance control for iOS and Android devices within the Sonos Amp doesn’t work when a sub is connected. The work-around is to use the MacOS or Windows Desktop controller. Rather than rant and rave here in the community I contacted Sonos Tech Support to get an answer and working together we (I and Sonos Tech Support) uncovered the temporary work-around. Get the full story by clicking on the link.🔗 Today I noticed (again) that when grouped speakers are playing in sync the volume control to adjust individual speaker levels is no longer working. I

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Ken_Griffiths
4 months ago
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skirlerContributor I
asked in Controllers and Music services
volume and speaker group selection not working right away

This app suddenly decided to stop allowing me to select volume and speaker groups right away when I open it. I understand that every fanboy wants to tell me that it's my network but nothing's changed with my network. What changed was the app. It updated and now it doesn't work I'd like it to work again please wouldn't that be nice? Can you please fix the app. I sent two messages to support without reply. And I'm a little fed up with this. Who is behind this?

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4 months ago
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stevie56Avid Contributor I
asked in Controllers and Music services
UPDATE - Adding Music Library

sonos said update would be mid June for missing library on their system  after the update to app last month ….its nearer end of  June and still can't access library on my sonos system..I use MACAnyone and ideas or when this will be resolved any help be appreciated

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4 months ago
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callmefrank
asked in Controllers and Music services
How can I disable web app controller?

How can I disable the new web app controller?I don’t want direct access to my sonos system from over the internet. Moreover, I don’t want hackers to be able to control the speakers in my home if they gain access to my login credentials.

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4 months ago
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The BContributor I
asked in Controllers and Music services
Adding tracks onto spotify playlists

Hi,The last update doesn’t allow me to add tracks onto my Spotify playlist. The previous was allowing this.When will this be possible again?

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T
4 months ago
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Pagny54Contributor I
posted in Controllers and Music services
SUB showed as not registered

I noticed last night my SUB Gen3 wasn’t connected to my system anymore. I tried to add it back through hard reset but it is not working. I just keeps showing as “Not Registered” in my system. I tried to hardwire it directly to the router (and restarting it). No luck…was working fine before the app update. Thank you 

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buzz
4 months ago
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StevewrContributor I
asked in Controllers and Music services
music library settings

How do you edit the music library settings with the new app

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S
4 months ago
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TomekPLContributor I
asked in Controllers and Music services
i cannot group my speaker in new app

After update to new app I cannot group my Sonos speaker - before was possible now is now working correctly. i have switched on tv and Sonos system and I would like add one speaker from another room - in app looks fine but next Sonos speaker is silent.

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4 months ago
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rileymandsContributor I
asked in Controllers and Music services
Unable to accept Terms & Conditions in the new mobile app - Samsung Galaxy S24

Since installing the new version of the Sonos mobile app on my Android Samsung Galaxy S24, I am unable to access my Sonos system.  When I ask to join an existing system the accept T&S’s button is grayed out and does nothing when I tap it. I have uninstalled/reinstalled the app several times over the past two months with no success. I contacted Sonos Tech support today, and they had no solution for this issue.This is getting frustrating, hoping someone out there can offer a solution.Thanks in advance for your help with this problem! 

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4 months ago
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alan zContributor I
asked in Controllers and Music services
finding system

 

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4 months ago
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northbayContributor II
asked in Controllers and Music services
Apple Music: new albums or playlists not available in Sonos App (S2)

Hi, I can see this issue has been raised before, but I was wondering if anyone has found a solution? I have reactivated my Apple Music subscription and all my previous albums, songs and playlists are there and available in the Sonos App, but any new albums or playlists I add in Music never become visible in the Sonos App. I have tried removing the Apple Music service from Sonos and reinstalling it, but that makes no difference. Any suggestions?

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4 months ago
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BoggyTrending Lyricist I
asked in Controllers and Music services
audio settings

Why do my settings disappear every time I close the app I have reset them 

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4 months ago
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Emanuela76Contributor I
asked in Controllers and Music services
configuration of Roam and youtube music

i want to listen to the music in my Roam using youtube music..i configured the Roam giving the access to Youtube but it does't work. i have a free account for youtube music. can you help me? 

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E
4 months ago
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