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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,095 Topics
  • 55,434 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8095 Topics
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stevie56Avid Contributor I
asked in Controllers and Music services
UPDATE - Adding Music Library

sonos said update would be mid June for missing library on their system  after the update to app last month ….its nearer end of  June and still can't access library on my sonos system..I use MACAnyone and ideas or when this will be resolved any help be appreciated

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4 months ago
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callmefrank
asked in Controllers and Music services
How can I disable web app controller?

How can I disable the new web app controller?I don’t want direct access to my sonos system from over the internet. Moreover, I don’t want hackers to be able to control the speakers in my home if they gain access to my login credentials.

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4 months ago
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The BContributor I
asked in Controllers and Music services
Adding tracks onto spotify playlists

Hi,The last update doesn’t allow me to add tracks onto my Spotify playlist. The previous was allowing this.When will this be possible again?

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4 months ago
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Pagny54Contributor I
posted in Controllers and Music services
SUB showed as not registered

I noticed last night my SUB Gen3 wasn’t connected to my system anymore. I tried to add it back through hard reset but it is not working. I just keeps showing as “Not Registered” in my system. I tried to hardwire it directly to the router (and restarting it). No luck…was working fine before the app update. Thank you 

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buzz
4 months ago
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StevewrContributor I
asked in Controllers and Music services
music library settings

How do you edit the music library settings with the new app

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4 months ago
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TomekPLContributor I
asked in Controllers and Music services
i cannot group my speaker in new app

After update to new app I cannot group my Sonos speaker - before was possible now is now working correctly. i have switched on tv and Sonos system and I would like add one speaker from another room - in app looks fine but next Sonos speaker is silent.

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4 months ago
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rileymandsContributor I
asked in Controllers and Music services
Unable to accept Terms & Conditions in the new mobile app - Samsung Galaxy S24

Since installing the new version of the Sonos mobile app on my Android Samsung Galaxy S24, I am unable to access my Sonos system.  When I ask to join an existing system the accept T&S’s button is grayed out and does nothing when I tap it. I have uninstalled/reinstalled the app several times over the past two months with no success. I contacted Sonos Tech support today, and they had no solution for this issue.This is getting frustrating, hoping someone out there can offer a solution.Thanks in advance for your help with this problem! 

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4 months ago
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alan zContributor I
asked in Controllers and Music services
finding system

 

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4 months ago
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northbayContributor II
asked in Controllers and Music services
Apple Music: new albums or playlists not available in Sonos App (S2)

Hi, I can see this issue has been raised before, but I was wondering if anyone has found a solution? I have reactivated my Apple Music subscription and all my previous albums, songs and playlists are there and available in the Sonos App, but any new albums or playlists I add in Music never become visible in the Sonos App. I have tried removing the Apple Music service from Sonos and reinstalling it, but that makes no difference. Any suggestions?

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4 months ago
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BoggyTrending Lyricist I
asked in Controllers and Music services
audio settings

Why do my settings disappear every time I close the app I have reset them 

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B
4 months ago
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Emanuela76Contributor I
asked in Controllers and Music services
configuration of Roam and youtube music

i want to listen to the music in my Roam using youtube music..i configured the Roam giving the access to Youtube but it does't work. i have a free account for youtube music. can you help me? 

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4 months ago
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tdgriffithContributor I
asked in Controllers and Music services
multiple networks

I have Sonos speakers at home and at work on separate networks. Can both networks use the same app login?

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4 months ago
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senderAvid Contributor I
asked in Controllers and Music services
Switching inputs on new app?

In the old app, I could manually switch inputs. For example, say I am watching TV like normal (which is my HDMI input). But while the TV is still on, I'd like Sonos to play something on Pandora.In the old app, it was straight forward to switch inputs. I cannot find this in the new app. Is this feature gone, hidden, or will it come back in an app update?  

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Ken_Griffiths
4 months ago
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PcortenContributor I
asked in Controllers and Music services
trueplay

Set up arc and era 300 suroundstried trueplay to finish set up disappointing because trueplay froze at the point when turning iPhone to have microphone at top tried several times no luck

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X
4 months ago
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SandraBContributor I
asked in Controllers and Music services
Storytel in the new app

In the new Sonos app:I can’t search for an unread book on Storytel. It’s always “no result”. Every book I turn on (Storytel) starts from the beginning.Can I change the setting somewhere so it will continue from where I am in the book or is this a bug? I can’t access the function “categories” on Storytel.Is there a setting for this? (I had no problem with any of this functions in the old app)

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4 months ago
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WalkermanContributor I
asked in Controllers and Music services
downloading my personal music files

I thought it was downloading as it says "updating music library, please wait" It's been about three hours now and i suspect something is not right. I have somewhere around 1100 songs.

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4 months ago
TomTomato
TomTomatoContributor I
asked in Controllers and Music services
Apple Music Loses Control of Sonos Move After a Few Songs: How to Fix?

When I start streaming music from the Apple Music app (iOS 17.5.1) to my Sonos Move, the Apple Music app initially controls the playback. However, after a few songs, the Sonos App (version 80.04.04) takes over control. This transition causes the Apple Music app to lose track of the current playback status, making it appear as if nothing is playing. I then have to switch to the Sonos app to control the music.I prefer to use the Apple Music app for playback, so this issue is very frustrating. Why is this happening, and how can I fix it?

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TomTomato
4 months ago
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ScouseSteveContributor I
asked in Controllers and Music services
No Queue on new App

Using the new app, I can’t see any queue at all.

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4 months ago
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MrAllanContributor I
asked in Controllers and Music services
Disclose of (group of) speakers in the app

I have a group of speakers that clearly is on the network since it is playing my playlist - but it doesnt show up in the app ? It use to be there.Two other speakers are shown correctly in the app.

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106rallye
4 months ago
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jayarr6Contributor I
asked in Controllers and Music services
music only playing from recently played

Music is only playing from recently played. Searching for an artist and selecting an album to play just sits spinning. Apple music is the service I use. Have tried my Pixel 6, iPad air, and iPhone 12. Music plays on all devices directly though Apple music. Playing the album in Apple music then using airplay works for some music, but not others. Ideas? 

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4 months ago
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fangaustinContributor I
asked in Controllers and Music services
Can't use app unless I update...failed to update

Can't use app unless I update… but failed to update for more than 30 times , I have tried to use ipad iphone andriod phone to update my sonos one but never work out. All I got is error 1002,error 30,error 1014 try again . why the heck is the system force to update, pain in the ass.  

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press250
4 months ago
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Mattt stlauuuContributor I
posted in Controllers and Music services
produit

J'ai connecté tous mes produits mais il n'apparaissent nul par que faire ?  Moderator Edit: Google Translate- I connected all my products but they don't appear, what should I do?

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Airgetlam
4 months ago
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Tucker's LuckContributor I
asked in Controllers and Music services
Loss of Recently Played & Sonos Favourites

Since the new App. installed I can't keep the 'Recently Played' or 'Sonos Favourites' content on the home screen. Sometimes the details are shown upon first opening, but disappear within seconds. This is on Android devices, up to date, so it seems to be App related. Any suggestions?

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4 months ago
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dmgmdContributor I
asked in Controllers and Music services
Automatic playlist alarms no longer working

My favorite use for Sonos is the automatic playlist alarms that come on for the morning, dinner time, and various moments throughout our week. I’ve noticed these no longer work. I am getting the gist that this is a bug in the new app. Has anyone found a solution such as rebooting the system or wiping it clean and starting fresh? Thanks!

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4 months ago
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motormanContributor I
asked in Controllers and Music services
sonos not connecting

Has sonos ran an upgradeI cant connect to my system and cant even get past the accept terms page ! Ive tried re boot deleting app re install nothing  help!

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4 months ago
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