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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,095 Topics
  • 55,433 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8095 Topics
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Chrisp67Contributor I
asked in Controllers and Music services
streaming Premium Greatest Hits

I’ve subscribed to Greatest Hits Premium so pay the £3.99 a month to receive it ad-free.  This works fine on our standalone speaker but I can’t seem to get the station in ‘premium ad free’ when connecting through my Sonos. Thoughts, help?

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4 months ago
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TrojansSeahawksContributor I
asked in Controllers and Music services
I can’t add songs to the end of the queue anymore (since the update), WTF?

I can’t add songs to the end of the queue anymore (since the update).I’m not sure what is happening, but the very basic “add to queue” functionality no longer appears. Is this intentional? If so, FIX IT IMMEDIATELY!What is wrong with you? Try beta testing things before release them, because this app is total s*** now.

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4 months ago
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Thechamp100Contributor I
posted in Controllers and Music services
add songs to playlist - updates

Are there any plans to allow again the ability to add songs to an existing playlist? For example when playing from Apple Music or Tidal via Sonos app, I can no longer add to an existing playlist to either music service. If this does not come back, I have pretty much no reason to use the app any longer. Please update! 

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Barmee
4 months ago
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rb1991Contributor I
asked in Controllers and Music services
Tidal artist page is empty

Often, when opening an artist page on Tidal, it is just empty. Especially using the web browser.Example url: https://play.sonos.com/en-us/browse/services/44551/artist/artist%2F3534367?defaults=eyJuYW1lIjoiUm95YWwgUmVwdWJsaWMiLCJpbWFnZVVybCI6Imh0dHBzOi8vcmVzb3VyY2VzLnRpZGFsLmNvbS9pbWFnZXMvZDEyZmM3NWEvZmM4YS80NjYzL2EyN2YvYWU1ODgxZGI2MTZiLzQ4MHg0ODAuanBnIiwiZXhwbGljaXQiOmZhbHNlLCJwbGF5YWJsZSI6ZmFsc2V9 It is extremely annoying.  By the way, you should fix your metadata, the web player doesn’t look nice, it just shows a long url instead of a page name: 

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4 months ago
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Adam ddddContributor I
asked in Controllers and Music services
when will sonos fix the app??

Sonos.. Sonos.. Sonos.. Honestly the service you provide is awful at the moment (the app).Since the recent update nothing works properly.(I play music through Amazon on my sonus)-extremely laggy (more than before the update), just bad!- playing music sometimes just won't work ("something went wrong") 😠- and the thing I find most annoying, is that I can't play a playlist, I have to now (not even clicking on a song works, have to "replace que") play one song, then select another, and so on. One by one, grinds my gears!!!.Premium product? I don't think so!Sort it, please!! Ur gonna lose Ur customers, and send an email out to everyone acknowledging the issues and a time frame for sorting it.My speakers are just useless at the moment!! ThanksAdam 

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4 months ago
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JMH-DavosContributor I
asked in Controllers and Music services
app

When I use the app and want to load a music Library from my NAS the page is limited and so it’s not possible to see al the songs in the Library.its limited by 100 numbers. Is it possible to expand this to unlimited.?

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4 months ago
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MatejmajContributor I
asked in Controllers and Music services
commercial on sonos radio

We are listening to sonos radio hit list and main stream. We noticed that there is a commercial. Why is there a commercial? Sonos radio stations should be commercial free!

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4 months ago
sweatyjock
sweatyjockContributor I
asked in Controllers and Music services
Volume jump

I have a Sonos Era 300. Sometimes the volume will increase at the end of the song, but it's random. I have toggled "loudness" both on and off. The music is playing from Amazon. It's not every song and the volume increase varies in loudness. Does anyone have any idea what the issue might be? 

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Airgetlam
4 months ago
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SaaudiomanContributor I
asked in Controllers and Music services
Apple TV and Airplay Issues

I’m having issues getting Airplay 2 audio to work with my stereo paired Sonos One speakers. YouTube works reliably, but other apps do not work even after setting the Audio Format option to Change Format On and New Format “Stereo”. I’ve also tried the 5.1 setting but get the same behavior. Weirdly, I’m able to get the speakers working if I wear my AirPods Pro, connect them to the Apple TV, and then change the audio to the Sonos speakers. (To confirm I left the room with the AirPods in to avoid a perception issue). In this situation, I hear the Apple TV navigation sounds in my AirPods, but the content audio on the speakers. Looking for help on additional troubleshooting steps to try. The Apple TV is on the same WiFi as the speakers, I’ve tried this with the speakers paired and unpaired. Thanks!

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Airgetlam
4 months ago
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GazzawooContributor I
asked in Controllers and Music services
play 1 app

What can I do to get the app to recognise my play 1 again after the rubbish app update.Also I can no longer use my sonos over a wifi connection Any help greatly appreciated 

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Ken_Griffiths
4 months ago
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Tim CA17Contributor I
asked in Controllers and Music services
connecting when the speaker is playing but the cell phone says it can't find any okay

So here's my situation, I've had a Sonos 3 working for years. I just had to update the Sonos app and now the app cannot find the Sonos. But if I press play on the Sonos it's playing music. I have removed the Sonos app from my phone and reinstalled it. No change

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4 months ago
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kjw622Contributor I
asked in Controllers and Music services
New App

I’ve downloaded the new app, but can’t find true play to to my system. System is a pair of One SL. Using iphone with iOS 17.5.1 Sonos app version 80.04.04. When I open the app, it asks me to sign in. When I do that, the app tells me to enable cookies. I have contacted support, and was told that this was not expected behavior. Is there something simple that I am missing?

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K
4 months ago
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kwjohn1969Contributor II
asked in Controllers and Music services
New Sonos App - Recently Played List

Hello, if I add multiple albums or playlists to the queue, only the first album or playlist will appear in the Recently Played list.  Shouldn’t everything that plays show up in the Recently Played list?  It’s kind of useless if you had 10 albums to the queue and then only the first one shows up as Recently Played.  I could turn off that list, but everytime you do an update to the app, it gets turned back on, and I have to delete the app and reinstall it in order to hide that list again.  If I’m going to start using the Recently Played list, then I would like it to show everything that I listen to, not just random items.Is there a bug list that is being worked on?  Will this be fixed in a future update?I have the latest version installed on my iPhone with the latest version of iOS as well.ThanksK

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4 months ago
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Burns1012Contributor I
asked in Controllers and Music services
How do I access my iTunes music files from an iMac running Monterey V12.7.4 with the new Sonos app/system?

I’m trying to figure out how I can access MY music that I’ve purchased over the last several years, using the new Sonos app/system. I’m not a big techie guy. But, the new app/system seems to have made it impossible to connect my Sonos system (14 speakers throughout my house) to my music library on my iMac via iTunes. It’s SO frustrating. Can anyone help?

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4 months ago
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wresslContributor I
asked in Controllers and Music services
Unable to add Music Library after Controller app upgrade (MacOS High Sierra)

Just upgraded the controller on MacOS today (now version 16.2, S2, 79052294, 135275309)Music Library disappeared and trying to re-add it gives“Unable to add the shared folder “//MACBOOKPROB277/Music” to your Music Library (1002).This is after turning on File Sharing and giving read/write to Everyone, otherwise it would be stuck on “permissions”.   My setup was working perfectly before today without file sharing turned on.

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jgatie
4 months ago
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SterlyWhirlContributor I
asked in Controllers and Music services
Unable to download update, unable to login as “owner”

Unable to login as the system owner. I’ve had the same devices on the same internet, under the same profile, for four years.

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4 months ago
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baerliner60Contributor I
posted in Controllers and Music services
neue sonos app grausam

Was treibt die Entwickler nur immer, bewährtes zu verschlimmbessern. Vor Jahren glänzte Sonos durch Einfachheit und logig und als in sich geschlossenes System.Die neueste App ist mal wieder Ärger pur .…Alles anders, vorhandene Einstellungen verstellt oder nicht auffindbar.Wo ist die Einstellung der Zeit beim Musik oder Radiohören geblieben?Warum wurden die gesamten alten verknüpfungen nicht wieder übernommen.Ich hörte Radio über Tuneln. Die Berknüpfung wurd durch das Update ungefragt gelöscht, alle meine gespeicherten Sender ( über Jahre grsammelt) sind nicht auffindbar.Dankeschön.Wäre nicht bereits so viel Geld in das Sonos System geflossen würde ich es inzwischen gern entsorgen Ärgerliche Grüße Lutz Moderator Edit: Adding translation by Google Translate- What drives developers to always make things worse and better? Years ago, Sonos shone through its simplicity and logic and as a self-contained system.The latest app is once again pure annoyance...Everything is different, existing set

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Schlumpf
4 months ago
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bfg1953Contributor I
asked in Controllers and Music services
Searching for specific artists or albums in my library

I want to go find a particular artist or album in my library.  There used to be an alphabet directory on the side so I didn’t have to scroll through thousands of albums to find the one I want.  This would seem to be a simple thing to fix and I know it has come up before on this forum but I don’t see it now.  Why can’t you fix this?  

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4 months ago
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tim0gradyContributor I
asked in Controllers and Music services
disrepecting your customers

The common theme through many of your responses are that SONOS users are unhappy due to resistance to or discomfort with change. In fact customer dissatisfaction comes from the fact that you have taken away a number of features that we had avallable before the new app. I listen to music every day, yet you promise to fix these missing features in a month or so!!? How patronizing. How arrogant of you. What do I listen to in the meantime? Your words ring hollow. You have redesigned the app to accommodate streamers only. Why won’t you just admit that. We can all see that you are dissembling. I sold all of my SONOS stock today, and I will be looking for alternatives that suit the way I listen to music.

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4 months ago
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SgmContributor I
asked in Controllers and Music services
faulty app

I recently updated Sonos app and it is totally useless. Will not play my playlist. No search facilities for artists /albums /songs ! Anyone else have this problem?

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4 months ago
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DpaulynTrending Lyricist I
posted in Controllers and Music services
sonos s2 IOS no album art and no track listing

 

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Corry P
4 months ago
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Cathal71Contributor I
posted in Controllers and Music services
The new app DOES NOT WORK!!

The App does not workThe app is simply not working. I HATE IT. I cant control volume. I choose volume and then apply!! It lags like crazy. It is unusable. I am on samsung and my wife is on  iphone. Same experience. I can now only control through Alexa. I am really annoyed! I have had sonos for over 10 years and now feel like throwing them out the back window. Yes, the app is updated. I am factory reset all devices. They show up but lag is insane. I now hate my sonos products. So annoyed!!!

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Bumper
4 months ago
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south020Contributor I
asked in Controllers and Music services
Media Library

New client question. The old client allowed me to display over 300 directories or albums under a single artist. In the new client the list gets truncated at around 60 albums. Is this number going to increase? The albums all show under the media library albums list so I know they are seen by sonos. 

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4 months ago
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poolboy610Contributor I
asked in Controllers and Music services
Sonos Amp starts playing music at 6am without an alarm created

Brand new Sonos Amp newly configured and setup to play Spotify playlist at 11:00 AM CST, but it starts playing Bob Marley at 6:00 AM CST. I don’t know how it is doing that as I have never setup an alarm to start music at 6:00 AM, ever!

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4 months ago
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AndlagvalContributor I
asked in Controllers and Music services
sonido completo en one sl nueva app

Tengo un sistema de home cinema compuesto por un arc, un sub y dos one sl. Con la anterior app en los altavoces envolventes te dejaba la configuración de sonido ambiente o sonido completo. Esta opción de sonido completo no la veo en la nueva app y me resultaba muy interesante para la reproducción de música. Sigue existiendo en algún lado de la aplicación? Moderator Edit: Google Translate- I have a home cinema system made up of an arc, a sub and two one sl. With the previous app, the surround speakers left you the configuration of ambient sound or full sound. I don't see this full sound option in the new app and I found it very interesting for music playback. Does it still exist somewhere in the application?

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4 months ago
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