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My husband and I have been happy Sonos users since the early days of ZoneBridges and ZonePlayers.  But suddenly, two days ago, our playback from Amazon Music Unlimited has become unusable.  Songs are starting and then stopping and skipped.  It eventually starts the next song in the queue or station, but the issue continues.  A quick Google shows that this is an issue for many.

I have checked all my connections (wired to my One and Amp) and everything is normal.  My internet is stable and fast.  I rebooted every device.  I deauthorized and reauthorize Amazon Music in the Sonos app, but no improvement.

As a test, I signed up for a trial of Spotify and it works flawlessly as does a streaming radio station we also listen to.  And Amazon Music plays just fine if we stream from our phones to a separate Bluetooth speaker.  This issue seems to be Amazon specific using Sonos.

Has anyone determined what is going on and what a solution is?  I hate to have to tell Jeff Bezos that he will soon be losing revenue due to an issue that seems to be Sonos specific.  

Have you also rebooted your router/network? Sometimes that will help with issues like what you are experiencing. 

Amazon and Apple music require more bandwidth from your network and I find that they both act erratically when l’m not on my home network. 

If you have a mesh network, it is recommended you hardwire to the main node if you are able to.

I have rebooted (several times) everything in my network. My connections are all hardwired via Moca.  And this setup has worked flawlessly for years, until two days ago.  I am at a loss as to why, suddenly, this has started, but only for Amazon Music. Nothing else in my home network has changed.  And, as I mentioned, other streaming services are working just fine.

I just started playing Amazon music to my wirelessly connected Play 5 Gen2 to see if I am having issues. It's been fine for a half hour now. It may be something going on with the service in your country or time zone?? I’m in the US, central time.

Thanks - I am US Central as well.  We do have a similar Sonos setup at another home we own in US Eastern.  Also all hardwired, but no Moca there, but everything else is the same.  We will be traveling to that home in a few weeks.  I am going to see if I have the same issue there.  Thanks for your help!

I’ve had the same situation for the last few weeks.  Issue seems to be only with Amazon music. Sonos Radio works fine.

 

I do use S1 app as I have legacy products so I am not sure if it is particular to that version.

 

Thanks Santiago_2 - I did consider down grading to S1 to give that a try, but I was worried that downgrading my existing devices might cause other unforeseen issues since I no longer have any legacy products.  Sounds like something is going on with Sonos and Amazon.  Annoying does not begin to describe this.  I love Sonos and I love Amazon.  For them not to work together is disappointing.  Long term if I have to move to Spotify, I will.  But what is to prevent an issue there?  I just wish I knew what the underlying cause is.

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