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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
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How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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David RSContributor I
asked in Controllers and Music services
App sees my Sonos stereo pair, wont play anything

I have two play 1’s which the app can see just fine as a stereo pair, white lights on the speakers and all good to go. Except that when I try to play anything it just thinks about it forever and I get no music, just a spinning circle where the play icon was. My music services are all connected, I can search for any music I want to play, all the expected results come up,  just can’t actually play it. The best system is now the worst, no way am I ever buying another speaker from this utter shambles, I’ve ummed and aahed about getting shiny new Sonos speakers but the entire company and product has been absolutely crap for months now and I’m done.

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D247LContributor I
asked in Controllers and Music services
Incoming phone calls while using the app

While using the app on my Android phone, when I get an incoming call I no longer have access to the app in order to mute or turn down the music until I answer the call, and ask them wait a minute until I navigate back to the app to turn down the music. Is there a way around this? For instance, an (always on top) set of controls, or a setting to auto mute during incoming calls, or something like that.

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UsedtobehappyContributor II
asked in Controllers and Music services
Can’t see music on my Mac

Music on my Mac again not visible (No selections are available), starting yesterday.  (This occurred before after the “upgrade”, but I managed to get it working for a couple of months.  Restarted, dropped and re-added library, blah bal blah.Any ideas?  I’m ready to toss Sonos and buy new speakers (I was about to buy more Sonos speakers before the upgrade disaster).

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Sherlock31Trending Lyricist I
asked in Controllers and Music services
Windows desktop App won't connect to my two Play 1 speakers setup as stereo pair

Since an inadvertent lapse allowed my two Play 1 speakers to be updated a few weeks ago, I have no longer been able to use my S2 App which I had previously been very happy with. I have been using the Windows Desktop App to play my music. Not very convenient but it least it works. Or it did until today. Now it says it has found my system but clicking ‘Lets connect’ never works. See below screenshots. Have SONOS changed something else without me knowing again??Any help or ideas would be appreciated? I have completely lost faith in SONOS which I previously loved for many years.I tried chatting to support but after answering a long list of questions the bot decided it couldn’t help me and basically shut my issue down. How to win friends and influence people - NOT.   

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KB_Contributor I
asked in Controllers and Music services
Sonos and Spotify Playlists -- something went wrong

Hello,I've been struggling with a problem with Sonos and Spotify for a few days now. I can't play playlists in the Sonos app. The playlist displays correctly, if I click on any song in the playlist, the first song starts playing, if I subsequently click on any other song, the message "Something went wrong..." appears.What works is clicking on the "Next track" icon. Video:  Other services like Youtube Premium work fine. Playing directly in the Spotify app works as well.What solutions have I tried?- restarting the router- restarting all Sonos devices- Deleting apps (Sonos and Spotify) and their data- Reset all Sonos devices to their default stateNothing helped.Has anyone solved this problem? Thank you very much.KB

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DarkstormyrainContributor I
asked in Controllers and Music services
Overnight weirdness

Woke up this morning to my sonos alarm on my wall mounted Ray going off so I get up and grab my phone to shut it off..   It wasn't listed in my system anymore only one of my Roams.. Later this morning my connect and my other roam appears in the app but still no ray and nor does my bookshelf I logged into my computer to check emails and decided to look at the sonos app on it and sure enough was my Ray and my bookshelf BUT not my roams or connect.Here is a Pic of both my android and pc app side by side. Note: at this time only my ray is connected by wire.  

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cwmanContributor I
asked in Controllers and Music services
iOS App does not show all albums from artist from Apple Music

Hello,we had that issue already with the old app, but there we saw a lot more.With the new iOS-App, I can only see round about 30 Albums instead of 230. And it is not possible to sort them in a correct order.The artist is from Apple Music.Why is the list filtered by Sonos? I would expect the same result in the Sonos app and in the Apple Music app.Best RegardsChristian

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LegallycuriousContributor I
posted in Controllers and Music services
playing files from mobile phone on Beam G1

When updating the beam generation 1 and using the latest app, the facility to play locally downloaded files is not available.I downgraded back the Beam back to the previous software version. I also downloaded the Sonos S1 app. I had to factory reset the Beam and add it via the Sonos S1 app.  I was then able to play files on my mobile direct to the beam.Has anyone found a way to easily play local files on the Beam via the Sonos app (not the Sonos S1 app)? Thanks

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Hillbeley1Contributor I
posted in Controllers and Music services
Room selection highlight

Can the active speaker be more obvious - the grey ‘highlighting’ isn’t highlighted enough. 

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BoernGeeContributor I
asked in Controllers and Music services
Albums in music library

The unability to create the personal music library in searches is bad enough and has been reported by many users already.Now I faced another challenge when trying to browse the music library: so far, in the new app, the listing of albums was accurate, still a bit clumsy to go through without the A-Z bar on the side, but possible.On the weekend, without having done any further app update (Android), the album list looks very different. The Sonos app lists every song of an album as one album (!), so the actual list of albums is not there anymore. With 55.000 titles on my NAS, it has now become completely impossible to choose albums or tracks.Have other users also run into that problem?

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ReginaldoContributor I
posted in Controllers and Music services
Sonos App the worst yet

Is it me or is the latest Sonos App the worst ever user experience. I hate it !!!

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CJJ LincolnContributor I
asked in Controllers and Music services
Sonos Control

I have setup SiriusXM in my Sonos account.. I can access SiriusXM through the Sonos app but i cannot get my Sonos Control to connect to SiriusXM. I keep getting an error message stating “unable to browse music - there was a problem connecting to SiriusXM.” How do i clear this error on the Control unit?  

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Stewie8462Contributor I
asked in Controllers and Music services
EQ and Volume not saving

So my app recently updated and now I can’t change my EQ settings or control volume limits on my devices.  anyone else experiencing the same issue. Worked fine before the latest update..   

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tjwilliam07Avid Contributor I
posted in Controllers and Music services
Trueplay toggle for speakers moved on Android

Any update on the availability to at least turn trueplay off from an android device?  I know it "saved" our Trueplay settings but if I move my speakers around I should be able to at least turn Trueplay off.  That has nothing to do with the microphone used in androids and cannot for the life of me figure out why I can't toggle that off anymore?? 

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fntmContributor I
asked in Controllers and Music services
Cannot play any song from Anghami Music Playlist and followed Playlist not visible

Using Anghami Music here.1. Playlists cannot be played, end up with a circle. It doesn't matter if it is a followed Playlist or own Playlist. 2. Playlists added to Sonos favorites are empty and cannot be played Diagnostics submitted 

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mfs2112
mfs2112Avid Contributor III
posted in Controllers and Music services
List of features that still need to be fixed (Android)

Hi Folks,3+ months into the updated Sonos app debacle, here is a list of features that worked great on version 16 of the app but still do  not work on version 80 of the app.  I hope we can get fixes for these and check them off in less than 3 months:Add/Edit tracks to a Sonos playlist. I use playlists heavily from music in my local Library. Some of these playlists have thousands to tracks.  Since the upgrade, I cannot edit them at all. Album art. Album art no longer displays for tracks from my local Library. When viewing the queue, the app should zoom to the currently playing or last played track. When a playlist has more than dozen or so tracks I shouldn’t have to scroll to find the current track. Touching the volume bar should allow me to adjust the volume for any of the devices currently being used. Now I have to click the speaker list at the bottom. I suppose this is mainly personal preference.  I will try to post here as each of these get fixed (hopefully!). MikeS 

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WannContributor I
asked in Controllers and Music services
Can't see queue from spotify

If I search for an album (or a playlist) on Spotify from the Sonos app and choose to play a specific song on the album, the first song of the album or playlist plays, not the one I chose. When opening the queue for that specific room in Sonos app the queue seems disabled and it looks like when I used to play on a Sonos speaker from the Spotify app. Image attached.Both iOS and Android. Anyone else experiencing the same? 

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DamesyContributor I
asked in Controllers and Music services
Connecting to my NAS

HiI mainly have used my Sonos system to listen to my own music, which is stored on a Buffalo LS-WXLF5D NAS.I had it set up and working fine on the S2 app.Since the up-heavel with the app, I have been without this function. I now see that Manage library is back. I have gone to Add Folder / Enter Share info….given my PC path name and the NAS mapped folder - //192.168.1.10/ZBut, I just get Access is denied. I’ve tried with and without the NAS’s username and password, but same result. Have also tried turning off my Firewall, but same result.Am I doing something stupid? As I say, it previously worked.Thanks!Damien

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Moate0Contributor I
asked in Controllers and Music services
music on usb router still not accessible

Is there going to be an update to access my usb router to play my own library? Or is there way to connect?

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Geyes54Contributor I
posted in Controllers and Music services
Not playing Apple

Seems like I am in the same boat with so many others.  I have 7 Sonos One SLs and Apple Music will no longer play.  I was looking to purchase the surround 7.1.2 setup, but this has completely turned me off of getting it.  Seems like app updates can render your speakers useless.  Or at least useless for your primary use.  I miss the time when things weren’t so reliant on connection.  I have tried to reauthorize with no success…i can see the service and pick the playlist, but it just spins.  Any help/workaround is appreciated. Sonos, try some beta testing before crippling the users.

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PopkidContributor I
asked in Controllers and Music services
Alarm did not go off at set time

Hi all sorry if someone has already asked but does anyone has the same problem?   I set my alarm either chime or sono favorite like a radio.  However, it never go off at the set time.  I live in UK and she since the new app my alarm isn’t working anymore…Any help will be very much appreciated.Thanks

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Anton
AntonContributor I
asked in Controllers and Music services
'Non-standard' downgrade to S1

Hi everyone,I currently have 4 x Play:1s, a gen 2 sub, a Five, a Roam SL and a gen 2 beam. They are all running firmware 16.1.1 (build 78152020) and are controlled by the 16.1 S2 android app (build 78151030). I ‘sideloaded’ the 16.1 version following the disastrous release in May.My main use case for Sonos is to play my personal library of music from a USB stick connected to my router on 2 zones (2 x play:1s and 2 x play:1s plus the sub). The beam is used solely with a TV, the roam/five are used to stream internet radio.For various reasons relating to my routers support for SMB1 (ASUS DSL-AX82U), not having a NAS, working without internet and not wanting to upgrade to the latest app version, I want to downgrade the play:1s and the sub to S1 and separate the components into 2 systems, with the more up to date components on 16.1 S2.The 16.1 S2 app does have the option under ‘support’ to ‘downgrade products to S1’ and I’m wondering if anyone has done this on the pre-May S2 app? 

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zxb2Contributor II
asked in Controllers and Music services
Media library on an external SSD drive (not a NAS) directly connected by USB (not to a router)

Since installing the update in May, I haven’t been able to use my Sonos speakers for the only use that matters to me: play the music recorded on an external SSD inserted in the Satechi Stand & Hub For Mac Mini (https://tinyl.io/BOh8) connected to my Mac Mini through USB. I followed the instructions from https://trello.com/c/wcfwIU8A/2-local-music-library But… Any help would be very much appreciated. 

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AndigallsTrending Lyricist I
asked in Controllers and Music services
System not found on network ……. EVERYTIME i access app

Hi folks, turning to the community as one last throw of the dice to try and resolve this, otherwise I will be selling the 2 x Move speakers. Having read through the various posts around the updated app (absolutely horrible) and various posts surrounding my similar issue, I have been unable to find a solution that works.  when I try to access the speakers through the app (BT full fibre and iPhone 15 pro) I get the attached error message about “system not found on network”. I then search and add my speakers once again. Within 2 minutes, they disappear yet again.  I have to go through this process EVERY time I access the app, I have been unable to simply open the app and play music since the app update.  can anyone offer some advice with this that has maybe found a solution as I do love the speakers but this has now become unusable and will be forced to sell.  thanks all. 

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CarnesureContributor I
asked in Controllers and Music services
Amazon Music no longer working

I am hoping that someone can assist with a major problem I have and this is not yet another 'new app problem'.I have Amazon Music Unlimited connected to my (extensive) Sonos system. With the latest app update it has basically stopped working leaving me with limited misic. Behaviour is odd however mostly it just doesn't work and I get errors saying there is a problem with Amazon. However, every so often it does at least list some music, e.g a playlist. When I try to play it, it may work or skip a number of songs before finding one that plays. After that it will stop. If a speaker already had a music queue, you can hit play on the speaker and it works but stops after maybe 3 songs.I have tried:- uninstalling and reinstalling Sonos app- re authorising Amazon Music- other devices (same behaviour)- contacting Sonos support (have an incident number but have to phone next week - will update if I find out more as I have sent diagnostics).I attach screen shots as examples. I also have a video o

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