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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,114 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8403 Topics
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a.matovContributor I
asked in Controllers and Music services
Sonos playlist in new app.

Dear Sonos Support Team,I hope this message finds you well.I am writing to seek assistance regarding an issue I have encountered with the Sonos app following the recent update. Prior to the update, I had several playlists created within the Sonos app. Unfortunately, since updating to the latest version, I am unable to access any of these playlists.I have attempted restarting the app, rebooting my devices, and even reinstalling the Sonos app, but the issue persists. The playlists are crucial for my daily usage, and it is quite frustrating not being able to access them.Could you please provide guidance on how to resolve this issue?Thank you for your assistance and understanding. I look forward to your prompt response.Best regards,A.Matov

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5 months ago
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stephen.harris92Contributor I
asked in Controllers and Music services
Conecting windows library to Web App

The Help page https://support.sonos.com/en-gb/article/add-your-music-library-to-sonos?utm_source=cr-care&utm_medium=limited/ml&utm_campaign=en-us-cr-care-limited/ml  says to select from the Manage menu, but I can’t find the manage menu, can anyone help ?

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5 months ago
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SpatsContributor I
posted in Controllers and Music services
iTunes playlists

Sonos did not find my iTunes playlists when updating my library.iTunes stores playlist info in the file iTunes Music Library.xml. I found it on my Asus in C:\users\Asus\Music\iTunes. I tried adding this folder to the Sonos library but still no playlists. I keep my music in a different folder C:\iTunes Music, which I add to the Sonos Music Library. Sonos finds my music here. Sonos seems to need the xml file in the same folder as the music. So I copied and pasted the xml file to my C:\iTunes Music folder. Now Sonos finds the playlists. I just have to remember to copy and paste when I create a new playlist. BTY, I love Genius for making playlists.I am not sure how I found this solution. I may have to credit someone else. But I could not find in prior conversations. So I thought this post may be of help to someone.  

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5 months ago
TRIVIUM
TRIVIUMContributor I
asked in Controllers and Music services
Trouble adding services on Sonos app.

Hello, I recently got a Move 2 and love it. I added Apple Music and it works great! However, weeks later I am trying to add Pandora and Amazon to the content services section. The message I am getting after clicking “add to sonos” is “service not found” and then only one button that says done. I have restarted the Move 2, my phone. All apps are updated and on the same wifi. Any ideas? I can use Bluetooth but cannot add them in the native sonos app. Also, I have searched this forum and don’t see anything additional that has helped. TYIA! edit: I have an iPhone 15 fully updated. 

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Airgetlam
5 months ago
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stevepiper1Contributor II
asked in Controllers and Music services
cant play content services on latest app release

I’ve just upgraded to the latest version of the Sonos app, v80.05.04, but now I can play any content services!I have 3 services connected including Deezer and BBC sounds, and I can search and select music or radio channels but whenever I actually try to select and play something from Deezer I get an error “something went wrong try again” but it never works.if I select a BBC Sounds channel the play button spins for a while but then stops and nothing happens!if I go to my music library and select tracks they will play, but if I do a system wide search and then pick something from my music library I get an error message with a link to check service status even  though it’s my local library and connects fine if I manually pick a track! another pile of s**t from Sonos!I used to be a major fan but after recent updates I’m getting close to giving up on a 8 speaker multoroom setup!   

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5 months ago
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DonS56Contributor I
asked in Controllers and Music services
ios app not working

The Sonos app on my iPhone is not working.  It can’t load my services and recent plays are not there.  What is going on with it???

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5 months ago
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Hatton82Contributor I
asked in Controllers and Music services
how to add podcasts to app

I can't seem to add podcasts from amazon music. There is an option to add but it's just blank. Thanks for any help.

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5 months ago
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Josc21Contributor I
asked in Controllers and Music services
Truplay n'apparaît pas sur mon android

J'ai changé mes surround sur mon cinéma maison. Changé mes one sl qui était défectueux pour des era 300.Je vais pour calibrer avec trueplay mais l'option n'apparaît plus dans l'application.J'ai tout remis a zéro,appli et mes 2 era300 mon arc et mes 2 subs.Trueplay n'apparaît plus.Oui j'ai un pixel 8 pro mais trueplay apparaissait avant que je ne change mes speakers.Est-ce que ca apparaît seulement sur un iphone pour les calibrer?Ca dit pourtant que je peut faire une calibration rapide??? Moderator Note: Added Translation by Google Translate- I changed my surrounds on my home theater. Changed my one sl which was defective for era 300.I go to calibrate with trueplay but the option no longer appears in the application.I reset everything, app and my 2 era300s, my bow and my 2 subs.Trueplay no longer appears.Yes I have a pixel 8 pro but trueplay appeared before I changed my speakers.Does it only appear on an iPhone to calibrate them?Does it say that I can do a quick calibration???

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5 months ago
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AntifonProdigy III
posted in Controllers and Music services
FLAC playback - tighter enforcement of limits?

Something that I have found frustrating about playback of FLAC encoded files (on a local media server) is that playback can be very inconsistent, and it’s often not obvious why.After a bit of investigation, it seems that one reason is that the track can be encoded in a way that Sonos doesn’t support, and yet the system tries to play it anyway. The example I have here is OK (2-channel, 44.1kHz) except for one parameter: it is encoded at a bit-depth of 32, while Sonos only officially supports up to 16 bit-depth.The problem is that the track plays OK for about 2 minutes and then just stops playing. Oddly other tracks from the same album - also encoded with bit-depth of 32 - play fine to the end. If I re-encode the problem track with bit-depth of 16, it plays OK to the end.My request is this: the bit depth is readable in the track metadata before playback even starts. Please can we have tighter enforcement so that the system simply refuses to play a track if it is not in a supported format

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sigh
5 months ago
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LemuelContributor II
posted in Controllers and Music services
New App on Android

My system has been essentially bricked since the new app. I have probably six grand or so in components that are barely usable. I’m unable to run it on my desktop as of a couple of years ago (won’t support Win 7), the new build won’t run on my Ipad (it is too old to support the required iOS) and the app is completely unstable on our Android devices, a pair of Motorola G7s with Android 11.Attempting to open the app on either Android results in a black screen with Sonos logo that freezes for three to five minutes until the system pops a message that the app has quit responding with selections to cancel or wait. Selecting wait, oddly enough, will get me into the app but it is unstable when it opens. It is marginally responsive to volume adjustments or completely unresponsive.The updated UI is terrible compared to the last one that functioned. I cannot be the only one having this problem. I’ve whined in here and waited copious amounts of time for tech support and can find no resolution.At

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5 months ago
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tesserContributor II
asked in Controllers and Music services
Sonos App

After the last update, I wrote to Support 2 times about my problem with the App, but have heard NOTHING yet. The problem is, when I press Sonos and have to select start or stop of a room, it usually takes 5 minutes to get to it, which is a very BIG DETERIORATION. After this update, Sonos has become VERY MISERABLE and particularly UNMANAGABLE.

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5 months ago
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Daz111Contributor I
asked in Controllers and Music services
android app

Hi, I am considering changing from iPhone to Samsung and want to know if people are having issues still with the app on android? I occasionally use airplay because the iOS app sometimes fails

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5 months ago
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Tom SContributor I
asked in Controllers and Music services
extensive music library playlist are missing. when do i get them back?

literally hours managing and developing my music library playlist before the change.  it has almost been two months.  when do i get these quickly back on my system / account ? I would like to see you roll out an extensive list of when we can expect all these extensive upcoming changes….not just what you’re doing in ”July” etc.   Further,  you have a great deal of personal data on all of us.  I don’t understand that if you “care” so much why you are not giving us reliable weekly/monthly updates using our emails to always give us status and coming soon.   why do i have to spend time going into forums or search your website to learn what sketchy written paragraphs you randomly offer?  we should be getting very regular updates from you in our inboxes.why cant you simply give us back the old app till you have thoroughly worked out this new?Many of us question your tech savy to have this entire problem in the first place.weekly/monthly email updates to all of us please !

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5 months ago
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MatthewMarshF1Trending Lyricist I
asked in Controllers and Music services
new app (iOS) and local music library (NAS)

Just to make sure I am correct (because it is hard to believe): the new app does not allow connection to a local music library - only to streaming services. I had the confirmed in a chat with the customer service  people but it seems so whacky that I thought I should check here. 

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5 months ago
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TalkienEnthusiast I
asked in Controllers and Music services
local library search fails

Well finally local library search is back. Although is always fails. Result “ something went wrong try again, .. and again and again… so yet again another release that doesn’t bring what is promised. 

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5 months ago
John Guarr
John GuarrEnthusiast II
posted in Controllers and Music services
Most recent app update is removing playlist/queue

Everything is up to date, firmware 16.3, new IOS apps on all three of my iPads. What is happening is, you have a queue in a room, that was playing, but now paused, you go to another IOS device (iPad or iPhone) and when you go to that room or speaker, the queue disappears and says “no music”. I watched it in real time by bringing up my Windows Controller app and when using one of iPads to change rooms, the current queue gets totally removed. This is with the newest app dated 7/17 even though it was released yesterday, 7/22.  Moderator edit: changed all “playlist” to “queue” for clarity.

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John Guarr
5 months ago
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SimonBissonContributor I
asked in Controllers and Music services
No access to Subsonic with the new app?

I don’t seem to be able to see my currently configured Subsonic server from the new app.Will there be a way to connect to home libraries and media servers as normal? Plex is working at least.

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5 months ago
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Skytraveller.077Contributor II
asked in Controllers and Music services
What’s it gonna take for Sonos to do something?

What’s it gonna take for Sonos to do something about their new app? SO many people reporting connection issues. My speakers won’t connect. The new app is complete trash!! 3 years no problems. Give me back the old version so I can use my expensive products!! 

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5 months ago
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RaaaabertContributor I
asked in Controllers and Music services
NEW SONOS APP - "SOMETHING WENT WRONG"

Under the incredibly bad Youtube Content Service - I used to have a saved Artist “Die drei ???? Kids” which contained short stories for my kids.After upgrading to the new Sonos App, the artist still comes up and all the “albums” but when I click on an album to listen to, it just shows the message "SOMETHING WENT WRONG". This is for ~90% of the listings.At the Youtube Music > Artist > list stage, I see all the “albums” but only the ones with a secondary artist listed [in addition to Die drei ???? Kids], will play.   

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5 months ago
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Clarki99Contributor I
asked in Controllers and Music services
Top tracks - wont play the next one.

I’m guessing this is another issue with the new app but when select an artist (I use Tidal) and choose top tracks and play first one it used to automatically play the next one. Now it just stops after first track and have to go back in and select the next one. Very frustrating.Is this new app related or am I missing selecting something?

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Corry P
5 months ago
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mattsitesContributor I
asked in Controllers and Music services
Apple Music from Sonos App skipping parts of certain songs

This seems to be happening when the exact same song at the exact same part as well. It only happens when streaming Apple Music through the Sonos App, but when using AirPlay from the Apple Music app it seems to work fine and doesn’t glitch at all. I’m pretty sure it isn’t my network because we have a mesh wifi network and I get about 800mb/s local speed over wifi with my laptop, and about 100-200mb/s external speeds. I’m using a Sonos Era 100 with a Roam grouped.

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Airgetlam
5 months ago
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Applepie.packagingContributor I
asked in Controllers and Music services
revert to version 16.1

Hi everyone Unfortunately, I updated to the newest Sonos version 80. Eventhougt I read all the bad reviews and therefore disabled auto updates. Stupid I am, I manually then installed the update by accident 🤦🏼‍♂️).  Whatever, is there any way to downgrade to v16.1 again? I don‘t like the appearance at all, everything seems buggy, symfonisk doesn‘t work properly, alarms can‘t be shut off, equalizer is hidden, I don‘t see percentage of volume… just everything is a mess to me. Is there maybe a ‚testflight‘ version of the old version I could use again? Or any other possibility? I have an old iPhone backup from about a month.. if there is no possibility to revert back I have to swallow the pill, restore the backup even I will lose some data but at least having a proper app again. I don‘t understand why sonos is releasing such a buggy app :-( thanks for your help! ❤️

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5 months ago
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Cornelis2Contributor I
asked in Controllers and Music services
interrupted radio signal

My radio signal frequently is interrupted for a few seconds and frequency has repeads. Any suggestions how to fix this? 

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Airgetlam
5 months ago
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BibopContributor I
asked in Controllers and Music services
Missing album covers and can't play/add music from NAS - New App (80.05.06) on Android

Hi All,I have a problem in new app on Android (ver. 80.05.06 - but this problem is from the very beginning of this new app). The problem is with albums on Synology NAS connected to Sonos. no album covers (on iPad is ok)   in Favorites/Albums no covers too and I can’t play music this is how it looks on iPad and everything works fine.   I can’t add music/albums from my NAS to Favorites, ther’s an error occured - Wystąpił błąd (on iPad it works fine)  I’m waiting from update to updated but nothing new.I can play music from NAS but directly from NAS.Does anyone have similar problems? Any solutions?

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106rallye
5 months ago
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Marcello33Contributor I
asked in Controllers and Music services
can you add raiPlay sound service?

It would be great to be able to add raiPlay sound service, they have good podcast. https://play.google.com/store/apps/details?id=it.radiorai

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106rallye
5 months ago
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