Controllers and Music services

When I start playing music a circular ring begins to animate around the pause icon and after it completes a full circle the music stops. This is obviously some sort of timer function that I never turned on and don’t know how to turn it off. Does anyone know what this is?  

There are a number of similar issues reported - and answered, so I can’t add my twopenn’orth, so here it is.I have large Sonos system and an extensive music library on a Synnas DS920+ with Plex. It has proved troublesome, and after moving from BT to EE, replacing the router, became more so. Playing became more intermittent, with ‘The connection to Plex was lost’ randomly appearing. One day suddenly it ceased to function alltogether and I raised case 06921049 with support (I haven’t managed to get back to support to tell them what the solution is yet). After hours of Sonos chat and diagnosis it eventually started working again without anything obvious having been changed, but was still randomly intermittent.I have now discovered that the answer is switching off uPNP support on the new EE router (which is similar but different to the old BTHub which allowed more flexibility in setup, and seemed to be much more responsive on the web interface. The EE kit is a retrograde step from the BT a

How do I download the Sonos Desktop App?  Where can I find it?

When opening Sonos App, it stays grey (15 mins), unable to navigate to playlists.

Hi all.I am running a Jellyfin server with DLNA plugins installed and running for my home audio content. I the Jellyfin server correctly identifies all 7 of my Sonos products, yet my Sonos S2 app doesn’t ‘see’ anything from Jellyfin at all.It is my understanding that there used to be some UPNP and DLNA on and off switch somewhere within the app - that I cannot find on my latest android Sonos app.Can somebody please tell me where this is?!

Launched Sonos, and got the second error message. Checked my Firewall settings and got the first picture results. Any suggestions?   

My wife and I both have Apple phones. We can’t seem to both be logged into the Sonos app to control the system— I was logged in, but she wasn’t, and when she logged in and connected to the system, then I couldn’t get in anymore. We’re both logged in through the same email and password. Is this a common problem? Is there a solution?

The current App is just terrible.  Clearly put together by a bunch of incompetents, managed and led by people who are simply not up to the job.  The top person needs to be sacked, and then a clear out of most other employees.In the meantime, customers need to be heavily compensated.  $2000 per customer to start off with.Sonos investors: this company is once again sinking. I don't think it is going to bounce up again. I'd get in the liferafts whilst you can.

My app hasn’t been working the last few days.can’t start music. Once playing can’t stop itnothing is working this morning only me?

how long does it take for an empty (no speaker listed) room to drop off the “your system/manage list” of rooms? thanks  

When i open sonos on ipad pro, it no longer plays a sound. The bouncing symbol if playing by each room still goes. 

The sonos app stopped the night between saturday and sunday! Did you roll out another unsuccessful update? Your telephone support hopes that a new update will be realeased tonight? 

I recently updated the Sonos App to 80.07.03 and now it doesn’t open. I click the App Icon and it crashes immediately. I’ve restarted my iPad and it still doesn’t work.  Using iPad 10th gen, IOS 17.5.1 (21F90) I’ve recorded a video of it. I’d love to be able to actually listen to my music without worrying what problems I’m going to encounter each time!! Deadset this app and brand have gone down the toilet. Nothing but problems. Nothing is ever simple or works. No reliability. Incredibly frustrating. 

HiLike a lot of other people I have has problems with the music library loading within the Sonos App following the upgrade earlier this year. I run Apple hardware and all my music collection appears in the Apple Music app correctly but when I link to the folder from the Sonos App only about 7% of my collection is showing. Both Apple and Sonos Support have not been able to help me cheers Steve 

One of the things that I’ve grown to love over recent years is the way I can discover and listen to podcasts. I use 2 main podcast aggregators to listen to podcasts - Firstly Pocket Casts and secondly BBC Sounds since some podcasts I cannot find on Pocket Casts (I’d rather only use 1 app for this). So one of the great things about the Sonos podcast integration was the ease of seeing which was the next unplayed (or partially played) episode and play the next one or complete an unfinished episode. Unfortunately this has been broken since the major app update. As you can see from the two screenshots below. The first shows a podcast and it’s episodes - The May 24 one has been played and the next has not - but you cannot tell. On the BBC Sounds screenshot the second episode bookmarked has been played but again you cannot tell.Also I find if I manually check via the Pocket Casts app the next unplayed episode and then play it by finding it in the Sonos API for Pocket Casts it plays that episo

I still have very erratic control over the pause and volume of the Sonos system via the apps.  Bizarrely, some guy in Romania made a product called SonoPhone which reliably plays/pauses the system. I bought it, but I can’t believe that this functionality still doesn’t work.  I have just reserved IPs for all my Sonos devices on my Eero network. Are there other steps I can take to work around this bug in the Sonos-provided app?

 Found the IOS update 80.11.51 in the App Store.  After the update got the message No Products Found.  Went through the process of reconnecting each product to the network.  Got the Arc, Sub3, Port & Moves connected.  None of them show in the app.  Why is this the case?  The ISP app shows them to be connected.I could not get either 300 to connect.  The light flashes green & white, but no chime is played and after pressing the two buttons the connection attempt just goes around in circles before announcing failure. Deleted the app.  After reinstalling it and choosing Join Existing System it reported No System Found.  Not thrilled about having to start over.

Hi i have 1 sub mini and 2 era100 and an iphone11 all connected to a fiber modem wifi5 . I reset all then i re connect again but ,  i use music app on iphone , every 10-15 min. no sounds . To start sound again sometimes i push play on music app, but sometimes doesn't work , so I'm forced to use sonos app i have to reconnect all the 3 speakers. Very very annoing...Any solutions? Thanks in advance

I cannot find the option to connect to my NAS using the Sonos app 

I have an existing NAS configuration, where the share is //NAS/Music Library/   with a space.If I try and add this to my Sonos SL using the app it just errors and tells me to check the username and password. (which I know are correct).Now the example on screen tells me not to use the trailing slash character, but if I don’t use that then the Add button stays greyed out.    I cannot believe in 2024, that I cannot use a sharename with a space, so can someone please advise how I should enter the location (I have tried quotes etc)Thanks in advance

Hi,this is maybe a little bit strange, but I will explaine the situation:there are serveral SONOS speakers in a bar/pub/restaurant.In germany, you are not allowed to play the music as loud as you want and can… so I recognized the “limit volume” funktion at the system control.This is a great function to limit the max volume in a bar/pub/…   BUT:Everyone can change this limit.However, in order to comply with official regulations, this function would have to be blocked so that only a technician or the owner can change the settings. A waiter, for example, would not be able to do this.The function could possibly be restricted to a confirmation email and a link that the account holder has to click on, just like resetting a password.So: if the setting is changed, an email is sent, if it is confirmed, the change becomes active, if not, it is reset.

Hi! I am an Italian living abroad and all of a sudden I can’t listen to Radio Rai anymore through the sonos app. I can still find Rai stations in Sonos radio and TuneIn, but I only get the “Welcome to TuneIn” refrain.Anybody can help?thanksLara

Hi, I didn't use my sonos for a while. Now I decide to use it again. It takes a while to find all components again and connect them to wifi. After it was done app say - i need to install update. As soon as I try it, it says- looking for updates, then - "something went wrong" and no other options. Do you have solution for this issue?I restart all sonos staff, restart router, restart phone, restart tablet. Didn't help.

Hi i have enjoyed to be able to use essential control functions ( multimedia controller) on my Google Pixel watch 2 to control Sonos. But since the rollout of the big new Sonos update, it's no longer possible to use this function. The multimedia controller on the watch still works with all other player apps installed on my phone. But for some reason just not any more when using Sonos! I really miss this option. Is there a solution/update that will fix this issue.

A few updates ago that, individual songs from Apple Music no longer show up on recently played. Albums and playlists show just fine. I have removed and re-added my Apple Music account, but this did not fix this. Is anyone else seeing this?