Controllers and Music services

I have received multiple emails over the past couple of weeks regarding app improvements related to queue management features. Yet, when I look at a queue I cannot re-order anything. When I click the dots next to a song in my local library or hold down on a selection, I cannot add it to end of queue nor can I add it to be played next. Where are the supposed queue management updates in these new app updates? note: using iOS and iPadOS 18

This came out of nowhere. I have no control over treble, bass and the loudness on/off toggle. None. It seems the balance slider is functional. Is this another ‘known issue’ that ‘Sonos is working on’… or is there a fix I can implement here at home?I tried updating everything in the app. No change. Whatever default settings I’m stuck with sound pretty terrible with most content I’ve tried.

I’ve noticed recently with the new app update that I can no longer see the artist that is currently playing, this is true when I search for an artist or a song through Apple Music or other other streaming as well as when I’m just playing the radio.  I used to be able to see what song is currently playing. here is an example, I’m listening on my Roam (only) and put in an artist in Apple Music, playing that artist’s music but it still shows a song I selected from my own downloaded music from earlier today.  I can use the volume and off buttons here but not forward.  Also when I go into Apple Music it doesn’t show me what is playing.  Ugh!  

Hi everyone,I have a radio station that I added to my Sonos favorites using the old Windows app. I created it in "TuneIn/My Radio Stations" using the URL <http://turntable/>.In the new Windows app, I can still find this radio station in my Sonos favorites and start playing it.However, in the new Android version, the icon for this radio station is visible but grayed out and cannot be selected.How can I, in the new versions of the Sonos app for Windows and Android:define a radio station by URL edit this definition and start/stop this station?Thank you!

I have some over-long track titles which appear as greyed-out (dimmed) text in my Sonos music library. My first thought that these tracks had been somehow lost or failed to be recognised from my NAS Drive, however, on checking these track existedI found that you cannot select a greyed out track title to play now, but you can select the album containing the greyed out track title to play.If the Sonos App has a limit on the number of characters for a track title, I suggest the track title should always be displayed in normal text with … following the last character, indicating the title has been truncated.    

Feel like this is a topic that’s seems like it’s been brought up a thousand times prior to the alarm being reinstated, but I swear alarms used to have timers? Ok let me explain myself I had an alarm set for 5am in the kitchen so that when I came down around 5.05am my radio was playing this alarm timed out at 6am and switched off then at 7am another alarm came on playing the radio my partner likes for her to come down to at 7.05 she would leave for work and the “alarm” would cease at 8 and remain off until it went off again at around 5pm before I returned. Do Sonos plan to reinstate this feature? Is it there and I just let can’t see it?

The screen feature is gone and I don’t know how to get it back

Somewhat of a beginner here with devices. I have amps in my business and want to connect music directly to the amps via sd card. Is there a device professionals recommend or an alternative to a playlist on sd cards? We have connectivitu issues from time to time so my whole business looses the music when that happens. Thank you for the help!

As with most folks here, I’m mystified as to how poorly software update works.   I’ve had Sonos equip for almost 10 years and it’s been 10 years of pain, with software updates constantly failing.      

I have the Sonos App for Mac, it indicates 16.4.2., is there an update coming?  The mini always displays on top of everything else, the main app is too large, and nothing displays on the menu bar.  You cannot control the Sonos system like this.  Also, the keys on my keyboard will not control the sound, selection or allow it to pause.  This is not a good app and I am hoping as a result of the investment I have in Sonos equipment you fix this gross application/malfunction.  Please let me know the to expect an update….

Our business uses Sonos speakers & app to play music in the business. Sometimes we start playing music directly through the Spotify app, and other times we play Spotify through the Sonos app. When we play through Spotify, others are able to connect to the speakers and play their own music. When we play through Sonos, only the business ipad is able to connect. We don’t want any members to be able to connect to the speakers. Anyone know what this is about or why it happens?

What a disaster.Takes forever to open any music services and some, like Stingray which I have paid a fortune to subscribe to, will NEVER open on the Sonos app….rendering them useless Sonos never updates to tell you the actual song that is playing.  Keeps telling you it is playing the first song you played and never updates.  Brutal. Is Sonos simply shrugging its shoulders over this?  Oh well.  After customers have spent thousands of dollars on their infrastructure and speakers?  

system is dead,  I type in a search and it just spins.

One of the annoying things that went missing with the May updates were some of the Deezer integration features, such as the ability to add / remove songs to Deezer playlists from the song’s more information context menu.Is this a Sonos side update or a Deezer one?Either way, can we have missing features reinstated please? 

I have a lot of compilation albums.  When I go to pick out an album, every compilation album lists each song as an album!  This makes browsing by album impractical.  Please fix this.  I have seen in other postings that this is a known problem, but it is not scheduled to be fixed!  Please elevate the importance of fixing this and get it on the list.

It still seems that the latest version of the Android App is missing the TruePlay toggle. This is annoying in itself, but I also have an iPhone so have performed TruePlay tuning on that recently. My question is - is the TruePlay tuning running at all times? If I can't see the option to toggle on/off in the Android app, does that mean it's not running (or turns off) every time I use my Android app to control my system...? The surround sound options show something like "distance to left/right speaker > 2ft", whereas it used to be greyed out on the old Android app if TruePlay was enabled. What does this mean? When I access the system from my iPhone, TruePlay is there and is toggled on. But is it on only when I access it again with my iPhone..? Anyone have any idea here? (Probably not Sonos 😄)

We have now had the new Sonos App for 3 months, here is what I have discovered so far.The old App is not coming back. I am not sure if this is down to Sonos being stubborn or inadequate planning for this as an option. Either way it is not coming back. There will not be a class action law suit. Simple truth is that, no matter what it feels like, our speakers still have the capabilities we paid for its just that the App won't let us access them effectively. The possible exception here is the users whose speakers appear to have been "bricked" by the App. The new App has some fundamental design issues and is generally slow to respond for a number of users. My personal experience is that changes, like volume, vary from instantaneous to 20/30 seconds to be applied.  I still don't think the new UI is "intuitive" but I have got used to its idiosyncrasies. As others would put it I have developed the requisite "muscle memory". The new App clearly works for some people but that does not in anyway

Can it be true that it is only the system owner, who can create and edit alarms?Can there be several system owners in the same household?Or is it it really true that I have to ask my husband for his login to change an alarm?

After having lost all of my alarms with the new app I was aware the function wasn’t there initially with the new app.This  week I decide to give the function go as the capability is now visible and I’ve set up two new alarms. Set daily for different speakers, at different times with different playlists. neither of them have worked yet.  I’d like to know categorically if I should be expecting this to work or not so I know whether to bother wasting time trying to troubleshoot it. 

I’ve had an incredibly frustrating experience with Sonos over the past few weeks, and figured I’d share it here. It all started with an order for a Roam speaker that I wanted to gift. Sonos sent it out, but the product never arrived. After contacting support multiple times, I was promised callbacks that never happened, and no one could offer any meaningful resolution or even track where the product was. Extremely disappointing for what should have been a straightforward order.But the more pressing issue is my current Sonos setup, which has been completely unreliable. Here’s what I’ve been dealing with:    •    My Arc skips and disconnects randomly.    •    My Era 300s shut off for 3-second intervals, interrupting the sound.    •    My Five can’t even be paired as part of a group without skipping issues.I’ve called support 5 times over 1+ weeks, sent diagnostic reports dozens of times (honestly, I’m not sure if it’s just sending a bunch of random 0s and 1s because none of this has solve

I’ve got several songs that won’t play on my Sonos. Most are older songs from 90s (Beck, Stone Temple Pilots). They show up in the queue but get skipped or I get the “not encoded correctly” message. I’m pretty much at my wits end with Sonos. Any suggestions?

Sonos Move 2 application would be extend for support other character sets such us Latin2 Extended. This is song title in Czech lang. 

I am using Android S2 V80.10.06 of 20041007 and Firmware S2 81.1-58074.While the current firmware has corrected the indexing of the local library where Album Artist and Artist are not the same, allowing compilation albums to list correctly, which is great, there is still at least one anomaly in the way Search works.  This is compounded by the fact that, in S2, you can no longer specify which field (Artist/Songs/Albums etc) is to be searched as you could before the May update.  You can now only enter a search term and hope for the best.For this example, I am using the artist Aretha Franklin, for whom I have 2 Albums with her as the Album Artist and 8 compilations where she is the Artist of a single Song.A search for her comes up with the following where it has found her name as Artist and as part of the title of the one Album shown.Tapping on the Artist icon gets me thiswhich lists all 10 albums with her tracks on, including the second album with her as Album Artist (A Natural Woman...)

Unable to load content in app AGAIN! Come on Sonos, sort it out!

 When I open this Amazon Music Unlimited playlist I created no tracks are shown.