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working app for COLOROS

  • January 1, 2025
  • 4 replies
  • 44 views
A

Hi - I haven’t been able to use my Sonos products from my phone in months now. 
I tried re-installing the app about 10 times, it opens to black screen with white logo, then turns to black screen and crashes. 
I have seen threads from 6 to 7 months ago with COLOROS users having the same issue, when will it be corrected ? I can wrap my head around the fact that there still isn’t a fix ! 
 

Specs of my phone :

OPPO A72 

COLOROS 11.1

Android 11

Qualcomm Snapdragon 665


I know there is a web app, but it is not a viable long-term fix. There has to be a true corrective.
Many thanks in advance for your support.

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4 replies

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  • nik9669a
  • Senior Virtuoso
  • January 1, 2025

Is it definitely a Sonos issue? What does the phone manufacturer say? 

Airgetlam
Airgetlam
  • Airgetlam
  • January 1, 2025

Have you called Sonos Support directly to discuss it?

I’m not sure what COLOROS is, is it an Android OS?

Bruce
A
  • Alrichd
  • Author
  • Contributor I
  • January 1, 2025

Hi, thanks for your replies ! 
I will also try Sonos support :) 

I have seen a bunch of thread with the same issue for Oppo and Realm phones. Looks like COLOROS (Oppo’s Android OS) is not supported…

Airgetlam
Airgetlam
  • Airgetlam
  • January 1, 2025

Huh. Was unaware that Oppo wrote their own special version of the Android OS, but I have read other posts about Oppo issues, which didn’t, to my memory, mention a different OS. Hopefully, Support will be able to assist. 

Bruce
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