I created a big playlist in Sonos from a bunch of Spotify playlists. We then changed the linked Spotify account and all the songs are now greyed out. I changed the linked Spotify back to thd original but they are still greyed out. Any idea how I can get them back?
Answer
Sonos Playlists greyed out
Best answer by Jamie A
Hi
I’m sorry to hear you’re having trouble accessing your playlist.
I use Spotify myself but I don’t have a second account to test this. I tried removing my Spotify account from Sonos, which greys my Sonos playlist out, but re-adding it fixes the issue so I’m not sure why this didn’t work for you.
By ‘changing the linked account’, did you add another Spotify account to Sonos and swap to it, or did you remove the Spotify service and add it back with another account? Either way, I would recommend removing the Spotify service from Sonos, restarting the device with the Sonos app installed, then adding Spotify back. If that doesn’t work, and if possible, try using a different device with the Sonos app installed to see if your playlists are accessible.
If the above doesn’t resolve this, then please reach out to our support team for further troubleshooting, as they have the necessary tools available to help you look into this.
I hope this helps!
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+17Hi
I’m sorry to hear you’re having trouble accessing your playlist.
I use Spotify myself but I don’t have a second account to test this. I tried removing my Spotify account from Sonos, which greys my Sonos playlist out, but re-adding it fixes the issue so I’m not sure why this didn’t work for you.
By ‘changing the linked account’, did you add another Spotify account to Sonos and swap to it, or did you remove the Spotify service and add it back with another account? Either way, I would recommend removing the Spotify service from Sonos, restarting the device with the Sonos app installed, then adding Spotify back. If that doesn’t work, and if possible, try using a different device with the Sonos app installed to see if your playlists are accessible.
If the above doesn’t resolve this, then please reach out to our support team for further troubleshooting, as they have the necessary tools available to help you look into this.
I hope this helps!
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