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I am unable to select and play either music or other audio using the Sonos app. The app will not allow me to select the speaker I want to use and Ifmi try and play anything via the currently selected speaker I get an “unable to connect.Try again later” notification.  However I can use Alexa to play music or radio stations to different speakers.

 

i’ve also had problems with the app not showing all my system without constantly powering speakers off and on again.

 

yesterday I logged out of the app, deleted it and reinstalled the app again. My system then appeared in it’s entirety and I could select Speakers and play both radio stations and Apple Music, however today the previous issues discribed above are back.

 

My Sonos system includes: port, Beam Gen2, Roam, Era 100 and One. I use Apple Music and various Radio providers. I use an iPhone to run the Sonos app.

 

Any advice on how to resolve would be appreciated as currently my whole system is practically unusable :-( 

 

To eliminate any network issues can you follow the steps in my article:

 

Please check the app permissions of your Sonos App and make sure that the local network permission is enabled. And try to reboot the phone also. After the reboot, check your Sonos app and open system setting if the application will detect nearby system. If you got connected, check for updates for your products. 

UPDATE

yestersay I told the App to forget my system, logged out of the App, deleted it, did a factory reset on every product I have, rebooted my router and set up my entire system from scratch, added Apple Music  and enabled Alexa on all compatible products. 
 

after doing this I was able to select a speaker and play a track okay. However today I opened the app and the app didn’t open correctly So I shut down my phone and switched it on again and the Sonos app still didn’t open so I deleted the app and reinstalled it and it found my existing system. However when I tried to play a track the play button just span around and then I got a notification that “the URL was bad”

I am at a total loss as to what to do I have 5 Sonos product that I am unable use any of them at all despite factory resetting the entire system. 
 

attached are some images showing my system in the app and the front screen which isn’t connecting to anything. 


 

 

Play button just spins when selecting  track which never plays and the. I get a notification saying “bad URL”

 

I get the same.  Had this a few times now. 
 

The saving grace is that local library is available. 

I have the same promlems 😡

Same issue here. Since the app “upgrade” a few months ago this is a nightmare 

Same problem too. This situation is embarrassing. It’s really incredible that after so many months, the app still hasn’t improved.

Same here. This sucks

Same issue here, so I assume this is a general Sonos problem. Rebooting my phone helped, for the time being. So I suppose Sonos will have to fix it in yet an other update. It’s the second time in two days, since I installed the last update (version 80.11.39). 

 

Now it works!!

Same problem for me. After several app reboots and a phone reboot it works now. 

 

With all the s***** connection problems so far I would strongly recommend anyone thinking about Sonos to think agan and select something elese without constant problems

 

Moderator Note: Modified in accordance with the Community Code of Conduct

Thanks for sharing, Antonis. We will see if the problem persists over the next few days. Now we can assume it’s probably the app that causes the issue, and we don't need to spend time reinstalling the system (unless Sonos would recommend to do so after investigating). 

I suspect it’s not the app but backend Sonos infrastructure. Rectifies itself without an app restart or re install. 

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