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music shuffle and alphabet playlist

  • January 10, 2025
  • 1 reply
  • 36 views

With the new update I am having trouble using the shuffle icon shuffling my playlist. 
also when will the artist list and song list get the sidebar with the alphabet to help in selecting songs and or artists 

thanks 

D

Best answer by Jamie A

Hi ​@Derrick C, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues with the app.

I gave this a test on my end and I’m able to use the shuffle button with my playlists. When you tap the shuffle button, what happens? Does the playlist start from the first song and play as if you haven’t shuffled, or does nothing happen at all? I’d recommend trying the following steps to see if they help:

  1. Close and re-open the app.
  2. Restart the device running the app.
  3. Delete and re-install the app.
  4. Try using a different device with the app installed.

Regarding using the sidebar alphabetical list for searching, we don’t have an ETA on when or if this feature will return, but I can forward this to the relevant teams as a feature request.

I hope this helps!

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1 reply

Jamie A
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  • Sonos Staff
  • Answer
  • January 13, 2025

Hi ​@Derrick C, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues with the app.

I gave this a test on my end and I’m able to use the shuffle button with my playlists. When you tap the shuffle button, what happens? Does the playlist start from the first song and play as if you haven’t shuffled, or does nothing happen at all? I’d recommend trying the following steps to see if they help:

  1. Close and re-open the app.
  2. Restart the device running the app.
  3. Delete and re-install the app.
  4. Try using a different device with the app installed.

Regarding using the sidebar alphabetical list for searching, we don’t have an ETA on when or if this feature will return, but I can forward this to the relevant teams as a feature request.

I hope this helps!