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Hi,

I’ve been using SONOS for more than 10 years. Initially, I’d chosen this system after a very careful selection, for its simplicity and efficiency.

I know I am far from being the only one complaining now, as the system and app came through many updates, and grew bigger and bolder… and less and less reliable and slower.

This is a last call to the SONOS team, management and developers, from an anonymous user, being part of the many anonymous users that make the SONOS community. Please… please stop making the system and app more complex, and go back to simplicity and efficiency. Please be reasonable… only a few options, that’s it. You know which ones are important (all feedback you get focuses on the same essentials).

An App which takes 10 seconds to connnect to a speaker, or sometimes does not actuates anything anymore… is useless. Users don’t pay for zillions options. They want it to work. Loud and clear.

I hope this message in a bottle will be heard. Otherwise I’ll soon switch to another system, a one that works…

Regards.

 

I completely disagree with the comments here. 10 seconds to connect to a speaker🤔? - I have 20+ products and the App is ready to go in less than 3 seconds, with all devices discovered over mDNS/SSDP multicast and that’s with well over a dozen music services installed. (see attached). If it’s taking 10 seconds, I’d perhaps check the devices connection to the LAN and SNR levels etc. Also checkout these two links:

I don’t think the App could get any more simple to use than it is now… the basic steps means it’s a case of sliding up the ‘room/group selector’ and selecting an output destination and then playing an audio source from the Home Screen, music service, or via the services search feature.

If anything, the App is over simplified and has too much ‘hand-holding’ steps to access features.

If you find the new Sonos App complex, then I would suggest studying the online user guide here:

https://www.sonos.com/en-us/guides/sonosapp

I have far more complicated music based Apps on my mobile phone/tablet, that are far more difficult to get to grips with, by comparison. 

I agree. The app rarely works first time, fails to recognise system and/or services daily. 

This is less about app simplicity/nav just fundamentally working.

Oh and recent update completely wiped saved playlists in Sonos.

I agree. The app rarely works first time, fails to recognise system and/or services daily. 

This is less about app simplicity/nav just fundamentally working.

Oh and recent update completely wiped saved playlists in Sonos.

That appears to not be the case for the majority of Sonos users, according to the published Sonos data. That’s according to the comments here (see the table published in the October 28th Update):

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

Also I’m not seeing the issues you mention with my Home Sonos setup.

Try sonophone or sonopad app ios £4 till things improve for you maybe

I agree. The app rarely works first time, fails to recognise system and/or services daily. 

This is less about app simplicity/nav just fundamentally working.

Oh and recent update completely wiped saved playlists in Sonos.

That appears to not be the case for the majority of Sonos users, according to the published Sonos data. That’s according to the comments here (see the table published in the October 28th Update):

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

Also I’m not seeing the issues you mention with my Home Sonos setup.

Glad it works for you and others; but doesn’t for all and the DEV update is sufficiently vague to scale of issues.

I continue to face issues, despite frequent diagnostics which shouldn’t be required and never used to be the issue it is today.

 

I agree. The app rarely works first time, fails to recognise system and/or services daily. 

This is less about app simplicity/nav just fundamentally working.

Oh and recent update completely wiped saved playlists in Sonos.

That appears to not be the case for the majority of Sonos users, according to the published Sonos data. That’s according to the comments here (see the table published in the October 28th Update):

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

Also I’m not seeing the issues you mention with my Home Sonos setup.

Glad it works for you and others; but doesn’t for all and the DEV update is sufficiently vague to scale of issues.

I continue to face issues, despite frequent diagnostics which shouldn’t be required and never used to be the issue it is today.

If you (or anyone reading this) are continuing to have issues with the Sonos App and/or you see problems with your Sonos devices and can easily reproduce them, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.

Here is the link to contact them…

https://support.sonos.com/s/contact

Yes, the Sonos App seems to be working perfectly okay here, but I guess different setups, hardware and Home networks can vary.

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