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My Sonos system across my house stopped working in November. I cannot figure why. My home is made up mainly of ‘One’s’, which are maybe ‘Play’s’ in the U.S. plus a Move and a room setup with a Beam and a Sub to make it 5.1ss.

 

Nothing works. Like, nothing. I tried several times before Xmas but left it rather than putting me in a spin and ruining the holidays. The only thing that did work was the room with the beam and sub that worked from the tv. 
 

Having now spent all day resetting every speaker to try and start afresh, now that is disconnected as a room system also.

 

Is this some sort of joke? I spent 5 hours on it today trying to figure it out and updating every digital setting in this house, watching a million videos, then two hours (and two separate calls as their home WiFi dropped out mid-call) on the phone to tech support who couldn’t sort it either.

 

I bought this entire system in late 2019, so it’s not ‘old’, despite Sonos pumping out a stack of other products since then. 
 

It’s really poor, like disgustingly poor from the company. I get the impression that the business is so focused on sales that it’s happy to cannibalise it’s existing customers to make them buy more product.

 

I look at this system (probably like most) as a long ish term investment. I have absolutely no desire to switch these products in the medium term. It’s like a kitchen, unless it’s terrible, old or you move house significantly, you get what you spec and use it.

 

unfortunately the company is treating its customers so badly. I don’t want to moan, and I cannot even remember the last time I left a review/asked a question like this, but this is ridiculous.

 

My speakers will not connect via WiFi to the app, although I can log into my router and see that they’re connected. My app says I don’t have any products or a system, and each speak gets an error code in the 1,000’s, but each differs (some the same).

 

Am I doing something wrong? Everything worked fine previously. Apart from general niggles like the speakers dropping out every now and then.

 

Is there a ‘new normal’, please? 
 

 


 

Describe your network. Which SONOS speakers do you have? Which device are you using for the controller?

Hi, thanks,

7 x Ones

1 x Move

1 x Sub

1 x Beam

My internet has stayed the same, no new routers, no new IOTs. I use a mesh with the standard router turned off, so all through the mesh router. All worked fine, now nothing connects via the app. 

 

And an iPhone 15 Pro

And an iPhone 15 Pro

What mesh WiFi is it and is it ‘bridged’ as AP’s to a different 3rd-party router? - or are you running the mesh setup in router mode with a different router ‘bridged’ instead? - some detail about the network would really help here - it might be a case that you’re using "double NAT” for example, with the iPhone 15 operating on a different subnet.

If you can detail the network, that’s a beginning - Also state if any Sonos products are wired and if so, where they are wired to.

Could you try and use another phone?

Any chance a neighbor did something to break your Wi-Fi?

All Sonos are Wi-Fi connected,  none using Ethernet? 

The factory resets likely made this harder to recover from as they wiped your previously working setup and all diagnostic data. For others in this situation it is far better to try other options first and then call Sonos support before resetting.

Can you provide the manufacturer and nodes used to build your mesh. Click the link for an example of what I’m asking for:

https://www.pcmag.com/lists/best-mesh-wifi-systems?cq_src=google_ads&cq_cmp=10912130054&cq_con=110344014714&cq_term=mesh+network&cq_med=&cq_plac=&cq_net=g&cq_pos=&cq_plt=gp&gad_source=1&gbraid=0AAAAAD6oLYzklOgkkOnwldnY6VdReJuWD&gclid=EAIaIQobChMIgtCboKT7igMVvi7UAR3IhjWfEAAYAyAAEgLqWvD_BwE&test_uuid=0207EHHBhY2fKps8iRXlYNR&test_variant=C

 

 

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