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As a Sonos customer, here’s my experience:

Controlling music from my Apple desktop computer is incredibly frustrating. I can’t select or play music without encountering issues like a spinning wheel or app crashes. I’ve resorted to quitting the app on my desktop and using my iPhone instead, but even then, I often need to press the play button 3–4 times before it connects.

I’ve stopped using my Sonos Connect Amp (2nd Gen) entirely because frequent music drops became unbearable. Now, I rely on my Sonos Playbar downstairs to listen to music upstairs.

Sonos tech support suggested changing channels in the app or adjusting my Wi-Fi settings, toggling between 2.4 GHz and 5 GHz. Is this really what’s expected of customers—diving into HTTP settings and manually assigning channels just to enjoy uninterrupted music?

Didn’t Sonos start out as a software company?  Then later transitioned to streaming music services? As a loyal customer, I’m left extremely disappointed. What was once a leading music solution now feels like a source of frustration and regret.

As a Sonos customer, here’s my experience:

Controlling music from my Apple desktop computer is incredibly frustrating. I can’t select or play music without encountering issues like a spinning wheel or app crashes. I’ve resorted to quitting the app on my desktop and using my iPhone instead, but even then, I often need to press the play button 3–4 times before it connects.

I’ve stopped using my Sonos Connect Amp (2nd Gen) entirely because frequent music drops became unbearable. Now, I rely on my Sonos Playbar downstairs to listen to music upstairs.

Sonos tech support suggested changing channels in the app or adjusting my Wi-Fi settings, toggling between 2.4 GHz and 5 GHz. Is this really what’s expected of customers—diving into HTTP settings and manually assigning channels just to enjoy uninterrupted music?

Didn’t Sonos start out as a software company?  Then later transitioned to streaming music services? As a loyal customer, I’m left extremely disappointed. What was once a leading music solution now feels like a source of frustration and regret.

Sadly we are in a period of Sonos’ history where it seems that for some the basic functions will not work as expected without some network configuration. Based on feedback here there’s a good chance that the guidance from support will get things working for you.

The alternative seems to be waiting for Sonos to finish whatever they are doing and restore services to the quality that existed before 7th May 2024. 

The Apple Desktop app hasn’t changed at all.  Whatever the OP is experiencing with that app, it has nothing to do with any mobile app changes that occurred 7th May 2024. 

The Apple Desktop app hasn’t changed at all.  Whatever the OP is experiencing with that app, it has nothing to do with any mobile app changes that occurred 7th May 2024. 

I think that Sonos support agree that the primary issue is not the App which is why they have suggested the fixes that the OP mentions.

I think that Sonos support agree that the primary issue is not the App which is why they have suggested the fixes that the OP mentions.

 

Not quite true.  It’s not the app, it’s the way the new app and firmware discover devices.  The old app uses the old discovery method, nothing has changed.  In fact, many users have posted that they are using the old PC/Mac app instead of the mobile because of this. 

Okay so sounds like I should stop using the Sonos Apple desktop app controller altogether until Sonos gets things figured out with desktop controls.  Should I delete the Sonos controller from my PC indefinitely?  Furthermore, what about the audio drops?  Is this a problem with the Sonos Connect Amp itself?  I’ve spoken to Sonos tech support - their suggestion is to switch channels in my wifi router settings.  Earlier last year (‘24), I have done this once to no avail - audio drops continue.  There is much discussion on the Sonos community about “audio drops.”  While I have spent some time researching a resolution, I have yet to find a resolution.  I believe my only choice is to purchase the latest Sonos Amp for $700.  However I want to leave Sonos all together and rid myself of these frustrations.  Finally ​@Gaham, are you a Sonos employee? 

Regarding your connect amp drop outs have you seen this thread?

https://en.community.sonos.com/components%2Dand%2Darchitectural%2D228999/sonos%2Dis%2Dforcing%2Dpeople%2Dto%2Dbuy%2Dnew%2Dhardware%2Das%2Dthey%2Dve%2Dbroken%2Dthe%2Dconnect%2Damp%2Dand%2Dthey%2Drefuse%2Dto%2Dfix%2Dit%2D6888610

 

and this one 

 

 

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