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system working intermittently

  • January 23, 2025
  • 6 replies
  • 76 views

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After roughly 10 months, the Sonos app does not work reliably.  For example, the “no items available” message comes up without any system changes, and goes away for unknown reasons (not for any of the fixes I’ve tried).

I just want to listen to music, not be part of an experiment.

My question is:  is it fair to give my (seven) speakers away, which lays the problem on someone else?  Or should I destroy the hardware, saving someone else the frustration, given that no fix seems to be imminent?

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6 replies

Airgetlam
  • January 23, 2025

It would certainly be fair to gift your speakers to someone else, who might be capable of providing them a stable network to connect to. Just make sure you factory reset them first. 


  • Lyricist I
  • January 23, 2025

Fully wired network/speakers and have the same issues so it isn’t WiFi that is the issue.  Thinking about a s1 downgrade as the z80 just works. 


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  • Contributor II
  • January 23, 2025

It would certainly be fair to gift your speakers to someone else, who might be capable of providing them a stable network to connect to. Just make sure you factory reset them first. 

Network is stable; app is not.


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It would certainly be fair to gift your speakers to someone else, who might be capable of providing them a stable network to connect to. Just make sure you factory reset them first. 

Network is stable; app is not.

Blaming your network is the standard response from Sonos and their white knights. 


Airgetlam
  • January 24, 2025

And yet, resolves the issues in more than 90% of people who acknowledge solutions in these forums. Hard to claim it is a bad suggestion. 


buzz
  • January 24, 2025

For example, the “no items available” message comes up without any system changes, and goes away for unknown reasons (not for any of the fixes I’ve tried).

The controller can be somewhat impatient at startup. The controller attempts to discover the units. If there is some network congestion that delays the reply … .

Which router are you using? The default router settings might not be appropriate. SONOS requires more robust network support than simple web browsing and email because the SONOS units are constantly chatting with each other.