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Hardware updates launched from my iPhone (12 mini, up-to-date) have been failing (for many months) in three  of my ten rooms - two have Sonos Amps, one has a Sonos Five.  However, hardware updates launched from my MacBook Air (M1, up-to-date) always succeed.   Any ideas why this might be true?  The problem is 100% consistent no matter where I am in the house (I’m normally 5 feet from the Router and my Sonos Boost), and has been true for many rounds of updates (Sonos, iOS, MacOS.).  Error is typically 1010, though I think I may have seen 1000 once or twice.

This is not a major issue, since I CAN update the hardware.  But it sure seems odd, right?

Hello ​@Eric Ziering, welcome to the Sonos Community!

I am sorry to hear you are having trouble when updating the Sonos system, but I am glad that it eventually works.

Those two errors have to do with connection issues, meaning that the update failed due to some network interruption.

Have a look at our two Support Articles below in regards to the errors and we also have a Support Article in regards to Update Issues:

Error 1000 when updating Sonos
Error 1010 when updating Sonos

You can always reach out to our Support Team after you Submit Diagnostics, as they have tools at their disposal to provide you with information and advice specific to your system and what it reports.

I hope this helps.

The phone has WiFi and mobile data via your phones network provider (4G/5G), I assume the Air has just WiFi.

Maybe the phone is flipping between WiFi and mobile data?

Hello ​@Eric Ziering, welcome to the Sonos Community!

I am sorry to hear you are having trouble when updating the Sonos system, but I am glad that it eventually works.

Those two errors have to do with connection issues, meaning that the update failed due to some network interruption.

Have a look at our two Support Articles below in regards to the errors and we also have a Support Article in regards to Update Issues:

Error 1000 when updating Sonos
Error 1010 when updating Sonos

You can always reach out to our Support Team after you Submit Diagnostics, as they have tools at their disposal to provide you with information and advice specific to your system and what it reports.

I hope this helps.

Thanks, Sotiris.  I’ve seen these articles before and tried every suggestion short of rebuilding my entire system from scratch without success.   Truly, I don’t feel it’s worth bothering your capable support team when the update runs fine (every time) from my MacBook.

Eric

The phone has WiFi and mobile data via your phones network provider (4G/5G), I assume the Air has just WiFi.

Maybe the phone is flipping between WiFi and mobile data?

Interesting possibility - Next time I’ll try to remember to turn off cellular service before updating from iOS.  Certainly can’t hurt!

Eric

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