Controllers and Music services

I am now begining to have doubts over my investment in SonosHaving suffered at the hands of appgate since the last update I now have the following issues which I beileve are linked On my Windows Desktop I getstream.mp3The song is not encoded properly On my iPhoneWhen I select an album and hit play nothing happensthe play button disappears and is replaced by a spinning symbolThen the play button comes back and if I hit this enough times, after a delay in plays My frustration with growing. It seems to go from one issue to another. Sonos Controller for PCv16.4.2Sonos OS S2Build 81158074Iphonev16.4.4Build 81.1.58210 No changes to my system or network apart from the recent updatesDid not have the problem before the updatePreviously I totally reconfigured my home network and have no issues with it Steve  

 Why does opening a user created playlist in Amazon Music often not show the 3dot button that takes you to the 5 different choices?  Instead there is a single 3dot button that opens a screen with the one choice Save to Sonos Favorites. After enough unnecessary close-open-close-open-open a different playlist-etc. I can finally get the choices used for playing the playlist.    

If I use Apple Music or Spotify I have to constantly adjust the volume of songs. Very annoying. I never had that on my Sonos units at home but do at the office. If I connect via bluetooth it seems to be more consistent but via the Sonos app it’s ridiculous. I have a lot of older Sonos equipment so still using the original App. Don’t know if upgrading the equipment would make a difference. Again, same equipment at home and works fine. Any advice is welcome. Thanks

 When I Save a user created playlist from Amazon Music to Sonos Favorites I get a message saying Removed from Sonos Favorites instead of Saved to Sonos Favorites.  The playlist does get added.  The wrong message pops up. 

Hi, my Sonos-App on iOS shows the following under Settings → Switch SystemSonos System (1) [5 Rooms] Sonos System (2) [5 Rooms]So if i switch between the systems, nothing obviously changes in the app. If run “Forget System” in the app and “Join an existing system”, it shows “Multiple Systems found” and then lists all my Era 100s and Arc Ultra in System one system, and my 2 Sonos One SLs in another system. When i join any of them, my app is like before (i.e. i see all rooms and speakers and can control them)If they are split, some things can be only done by actively switching the systems, for example if i want to unpair or pair my One SLs into a Stereo set, that only works if i switch to Sonos System (2) (which contains only the One SLs i believe).I already tried factory resetting one of the two One SL and before re-adding it to a system and i made sure i’m in Sonos System (1) before adding the One SL, however, after forgetting the system and rejoining, it still shows them listed in Son

Not sure if it is supposed to or not, but it would be great if the Sonos S2 Controller App when playing a song would call the Windows Media API call so that it would show as now playing and the Windows media shortcut keys would work like volume up and down and previous and next song. Also, when the screen it locked it would show up as the song now playing on the lock screen. This would also allow other applications to display this information as rich presence in applications like Discord.

In the current Sonos app on iPhone, I see absolutely no way to create a playlist. I have searched online and the steps that even Sonos lays out do not even match what is on the corresponding screen. Ugh, this is such an awful app that it is unbelievable that any designer could have even thought of this. I’m a pretty educated person- I have an M.D. and an MBA and I record music in Logic as a hobby, yet I cannot begin to figure out how to make a playlist. It was so much easier in the old app! Can anyone help me?

Hi,I mostly use Sonos to listen to my music library (USB device on my router). I use the iOS app and despite the latest updates, some functionalities are still missing for me.I like to use « Folders » instead of « Artist », « Album » or « Song », because it keeps my music in the classification order I want (and because all albums/songs from an artist are in the same place, even if there are many featuring with other artists).In previous app, I could play all files in a folder without having to manually choose each subfolder/file.In the new app, when using « Folders », I first have to choose one subfolder (album) to have the option to play it. If I want to play all the subfolders (albums) of a folder (artist), I need to add each subfolder to the queue.Whereas.. If I use « Artist » instead of « Folders », I do have the option to play all.Previously, « Folders » worked the same way as « Artist » for example. When I was in a folder, I could play all that was inside in one click, use shuffl

HelloI cannot see any recent threads on this but about 10 days ago my alarms have just stopped working altogether. have tried setting an hour before, radio, Sonos chime, set playlist etc but nothing seems to work. The time comes and goes and no music whatsoever from the Sonos. So frustrating as this used to be perfect before all the problems. Then the set timings had to be an hour before but it was at least functional. Now nothing

 When I use Add to End of Queue to load a user created playlist I still get the error shown in the first screenshot.  In spite of the error the playlist loads.  Why does this still occur?  Thought this was fixed. 

So, I have been trying to connect my music library located on my PC to the (newer) Android App. I can make it work from PC to PC, but many hours spend looking on the net for a solution didn’t give results.Systems: Windows 11/Android Version 15SMB1/SMB2 configuration: Music file network configuration:My Sonos App that doesn’t even validate library entry (button stays disabled):  What Am I doing wrong? Thanks!

Will the music library I created by uploading CDs for the S1 system work in the S2 system? Will the Sonos Playlists still work?

 Why does the queue not follow the progress of the music?  When I’m playing track 137 that’s where I should be when I open the queue.  Instead I’m on page one.  When will this be fixed?

Regarding compilation CD’s they look like individual CD’s for each track in the app. they used to look ok before, is the s release issue??Best regards  

Hi thereI have installed the Sonos app 2 days ago and cannot find and therefore add BBC Sounds as a service. My address is clearly showing as based in the UK. Can you advise.please?Chris

I cannot scroll down beyond a certain point when I want to choose an artist to listen to in the Amazon Music app within the Sonos app. It doesn't happen when I use the Amazon Music app alone. How can I fix this problem. 

Disappointment doesn’t even begin to explain how I feel right now. After a significant investment in SONOS products (which we LOVE), after surviving SONOS-GATE with the S1/S2 app debacle (we were very thankful to keep our fully functioning, amazing sounding original speakers), now my app cannot connect to my network at all. I spent an hour without figuring it out before finding this community, which I am thankful for.SONOS…. I beg you, please fix this app or revert back to the old one. I start hosting for the holidays in 6 days and this is seriously stressing me out.

My system is so old that it was created in the time where it wasn’t mandatory to create a system owner “admin”. When I try to update, the system ask for verification from the system owner.  I can’t create a new user because the username is already in the system. The speakers is attached to the system… so I’m kind of stuck.  It is old speakers so I use the S1 app. I would like to reset it all to fabric settings  Is there any solution I can try in order to get the system to play again? best regards Torben

My fiancee had to change Sonos account email and now we can't control the system at all - it keeps telling us to log in as system owner. On website it also does not show any systems registered to her account. Any solutions besides factory resetting some 10+ speakers?

I’ve just downloaded IOS18 onto a iPhone 14pro. Every time I start the SONOS app , it crashes. Prior to the iOS update IOS 17 was stable..

Bonjour je n’arrive plus à connecter deux enceintes en même temps soit l’une ou l’autre et lorsque j’essaye de créer un groupe j’ai le message connexion impossible essayer plus tard je craque  Moderator Edit: Google Translate- Good morning I can no longer connect two speakers at the same time either one or the other and when I try to create a group I get the message connection impossible try later I'm cracking

Hello everyone. I can't find any YouTube playlists on my sono move 2. Please help. The link to YouTube music is there. Thx Andreas

Beyond frustrated with the new app. My Apple service needs to be reauthorized. Sonos doesn’t let me do this from my PC, which actually functions. It makes me do it from the app, which doesn’t function (and is beyond slow once the new app was introduced). In particular, the app makes me sign in on an endless do loop even though my profile shows up on the app. HELP!!!!

How do I setup my alarm clock to play on the speaker insted of my phone, just like I do with the music. Pls help me Out.

The problem is precisely when I play from the Sonos app:I go into the music service, choose any song from the library, it plays it, ends and that's it. Silence. It doesn't do anything else.(The device is Era300 in case that is of any relevance).Thanks.