Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 2,153 Topics
  • 14,928 Replies

2153 Topics

R
Running BearContributor I
asked in Controllers and Music services

Music Library - Enter share info

I have a Synology Nas and when I click into Music Library setup I enter the path of my music in Music Library Setup followed by my log on and password the Next button remains greyed out. I have checked and my Sonos ap and devices are all up to date. This is the link I am using and where my music is http://quickconnect.to/my Nasquickinfoname/music

4
C
2 years ago
A
Anonymous
posted in Controllers and Music services

I need to delete my Sonos account. Product did not live up to expectations

I puchased it so that I could Bluetooth speakers from TV. BestBuy sold a product that did not have bluetooth. I returned it and want to delete my account.

1
Mark P
2 years ago
F
fanzContributor I
asked in Controllers and Music services

Spotify stops and starts intermittently every 3 seconds

When I play a song from the Spotify iPhone app, the sound will go quiet for 3 seconds then restart again. I have power cycled everything including the router, didn’t help. All the system is up to date, I just checked. Besides, this has been going on for months - if not years. More in general, I noticed there seem to be a conflict between the Spotify app and the Sonos app. It almost looks as if they are both wrangling for control and conflict arises.  Help much appreciated! 

7
F
2 years ago
J
JoshFreeContributor I
asked in Controllers and Music services

Spotify search via Sonos seems less "smart" than expected

I’m not sure why but when I search for a song or artist in the IOS Sonos app, other services I have connected (Pandora, Soundcloud, etc) seem better at handling slight misspellings than Spotify.Yet, Spotify’s native search looks pretty robust. https://support.spotify.com/us/article/search/Example: If I search for “Shakera” I don’t get results for the obvious “Shakira”. Other services do bring up alternatives for these kinds of slightly-off entries.This does not happen inside the native Spotify app (which understands misspellings). Only when searching through the Sonos app.What’s up with this? Plans to fix it? 

1
Airgetlam
2 years ago
P
PTASMContributor I
asked in Controllers and Music services

Sonos S2 app on iPhone unable to connect to music services

The Sonos S2 App looses the connection to all services (Radio, Spotify, Soundcloud) on my iPhone. The first symptom is that the images used by the services (e.g. album covers and logo’s) don’t show in the App after that connecting to another service is impossible. It seems to be connected to the fact that I’m using a wifi network with multiple acces points (Ubiquity). Roaming within the wifi network works perfectly, I have no issues with other apps on my phone.The problem can be temporarily fixed by disabling and enabling the wifi connection.This is what I already did to fix the problem, without the desired result:Updated the iPhone and App with the latest release I checked the health of the Ubiquity network and everything is perfect I rebooted all Sonos devices I re-installed the Sonos App multiple times I reconnected to the servicesI’ve uploaded diagnostics info: 39889579

1
Rowena B.
2 years ago
A
ahnjh113Contributor I
asked in Controllers and Music services

Apple Music Playlist Issues "We've run into a problem. Try again."

Tried to set up an alarm using my Apple Music playlist and continued to receive “We’ve run into a problem. Try again.” message on Sonos app in Apple iOS and Windows.  Can still play from the Apple Music playlists, but can’t load the playlists.  Diagnostic #: 1254326539

2
Rowena B.
2 years ago
Z
zibrzContributor II
posted in Controllers and Music services

xml playlists on PC still won’t show up in Sonos Imported Playlists

Sonos still cant find my playlists. I’ve followed all instructions, repeatedly: exported Windows 10 itunes playlists to .xml files, into 8the three pc folders i told sonos are my music folders. in fact, i dumped one of these playlists into a half dozen folders on the pc. And fof course, I’ve run the update library index repeatedly. None of this is working. Ironically, under Sonos imported playlists i do see several playlists from years ago, that no longer even exist n the pc.

6
Rowena B.
2 years ago
G
GJBristolContributor II
asked in Controllers and Music services

USB music library on Asus wireless router.

I've got an ASUS RT-AC68U wireless router and am really struggling connecting to a music library on a USB.On my old router, I just plugged the USB in the back and entered the appropriate path when defining the music library location in Sonos and it all worked fine.With the new router, I can't figure out how to connect Sonos to the USB stick plugged into the back. The router's USB config utility gives me an option to setup a UPnP media server, which I've done (because I've read that Sonos is UPnP-compliant), but I don't know if that's the right thing to do. I still have no idea what the path is to the USB stick, or how to access it. I've downloaded and read the relevant section of the router manual, but I'm still stuck. The ASUS range of wireless routers is pretty common, so I'm hoping someone can help me sort out what should be a really simple problem.

2
G
2 years ago
R
ricardsampereContributor I
asked in Controllers and Music services

Unable to play- connection to Tidal was lost”.

I have a Sonos Beam. But for some days, after a few minutes of Tidal - Sonos connection without problems, the music stops playing and shows the error, “unable to play- connection to Tidal was lost”.My submit support diagnostics, have a confirmation number: 947434063

5
Simon B
2 years ago
L
Logan123Contributor I
asked in Controllers and Music services

Youtube Music not working properly

Have been using Google music for 2 years with no issue, but now I have switched over to Youtube Music and have authenticated my account. It’s *****. Inside the Sonos app, when I go to Youtube, there is nothing in the app. It says “no selection available”. There are no charts, lists, the ability to search… nothing. At one time it said ‘Playlists’, but that was the only option. Any idea how to fix this?   Moderator Note: Modified in accordance with the community guidelines.

3
controlav
2 years ago
J
Jppn20Contributor I
asked in Controllers and Music services

Spotify not an option in music services sonos 2

I was forced to update to Sonos 2. Now Spotify will not connect to my speaker. Also can’t see spotify as an option on music services on the Sonos 2 app. Spotify just saying connecting but never does. Got latest updates to app no help. Any one got any ideas? Speaker is basically useless to me if I can’t get it to work. 

2
J
2 years ago
M
Mister KnightsContributor I
asked in Controllers and Music services

Spotify dropping out, undiscoverable and offline.

970426344 Hi All,  Have a Beam with play 1’s as surround, 2 further P1’s in the kitchen and dining room and a play 5 G2. Beam is connected via Ethernet to a TP Link Archer router (over power line adapter) and a virgin Superhub 3 in modem mode.  constantly having issues with Spotify pausing and starting again after what seems like buffering. Submitted diagnostics, any issues with Virgin been reported? Wifes about to go mad 

10
Simon B
2 years ago
W
wolfenContributor I
posted in Controllers and Music services

Live Streamed Radio Jumps

Hi,We have a Sonos Port in our living room, a Sonos One in our kitchen and an IKEA Symfonisk in our kid’s bedroom (all up to date). We usually listen to the live streamed radio station Sveriges Radio in the mornings. The stream keeps jumping, I think it’s back in time. More than an hour is my guess. This always happens out of the blue. Some mornings it doesn’t happen, some mornings it can happen so many times you just want to go buy and old school FM radio and retire the Sonos speakers (not really, but you get the frustration 😉).When this happens I’ve never found an issue with Sveriges Radio at status.sonos.com, it seems like it’s a bug somewhere. I don’t know if it’s on the Sonos side of things or at Sveriges Radio’s side, but it’s pretty annoying and I don’t seem to be alone.I searched the community before writing this, and found at least one person with the exact same issue. It’s in Swedish: https://en.community.sonos.com/old-sonos-svenska-forum-229125/naer-ska-sveriges-radio-boerj

3
Rowena B.
2 years ago
O
OneFineDayContributor I
asked in Controllers and Music services

Tidal iOS App no longer showing Sonos after iOS14 update

Completed the iPhone update to iOS 14 over the weekend (I have an XR phone).  Sonos works fine, and I can access Tidal as a music service there. But when I access the Tidal App, the Sonos speakers are no longer visible. My options are only iPhone and Airplay/Bluetooth. I’ve tried reinstalling both apps, and reconnecting Tidal in the Sonos App. Any idea?

9
M
2 years ago
C
CharlieGContributor II
asked in Controllers and Music services

Scrobbling to last.fm is no longer working

For about two days now the music I play through my Sonos system is not scrobbling to last.fm. Looking at the settings shows I’m still logged in and it should be working. Anyone else having this problem? I have already toggled the service, reset my login, even reinstall my desktop controller.

11
C
2 years ago
T
TAOHIOContributor I
asked in Controllers and Music services

How do you register your Sonos system at Sonos homepage?

Registrering, how?

3
C
2 years ago
A
albaneContributor I
asked in Controllers and Music services

No more French radios on Sonos in the UK

Whatever service I am using: Sonos radio, TuneIn radio, Radio.net, I am unable to listen to any French radios ….!WHAT IS GOING ON ….???????

3
A
2 years ago
W
wagoner docContributor I
asked in Controllers and Music services

Streaming and app quality

Could anyone either convince me to stay with Sonos or recommend a less problematic streaming platform. I have constant issues with Sonos, including things working fine one day, and then roadblocks left and right the next.

4
N
2 years ago
A
asyncContributor I
asked in Controllers and Music services

Can't play certain directories in music library

I’ve got a samba share with tons of different music organized by directory.For some reason some directories can not play. If I try to play any song any any one of these directories it just skips to the next song. Eventually It will produce an error after trying 10 or so songs and say something like “Unable to play ‘blah’ - network connection speed insufficient to maintain playback buffer’I don’t believe this is a network performance issue. Everything is wired via ethernet and shared locally and it ONLY affects certain folders. I’ve read endless samba logs and can’t discern anything. I’ve tried copying different directories around, removing files, changing permissions, everything I can think of. No matter what ‘Chillstep Radio’ directory plays fine, but ‘Dubstep Radio’ directory won’t play at all, for example.So I’ve run endless experiments creating new directories with different names and only putting a few files in them, reindexing and trying again. Sometimes a directory will play, an

5
A
2 years ago
R
RoughstonesContributor I
asked in Controllers and Music services

music library

Have library on WD NAS drive. Sonos can nonlonger find it. I've rebooted drivecand router several times, no joy. I have deleted then readded the library in the app. I have then trued deletting and replacing the library by putting it on a usb. This partially indexes but not fully. Any ideas for next steps? Sinos streams fine and plays from.phone as usual.  

2
Airgetlam
2 years ago
P
PVSContributor I
asked in Controllers and Music services

Sonos S1 won't work after ios 14.1 upgrade

This has to be one of the most disappointing piece of electronic I have ever purchased. My Sonos S1 will not connect to iphone 11 after ios 14.1 update. I have tried all recommendations but nothing seems to work. Sonos youtube app (which was below average in performance anyway) isn’t functioning either.

1
J
2 years ago
B
BenAWinContributor I
asked in Controllers and Music services

SiriusXM quit playing

Getting two error messages when trying to play SiriusXM: Unable to connect to DeviceUnable to play radio station Tried removing the service and reinstalling.  Able to play through my SiriusXM app so seems to be an issue on the Sonos side.  Anyone else having issues recently?

7
B
2 years ago
B
bernard_fleuryContributor I
asked in Controllers and Music services

Sonos unable to browse music on Sirius XM Canada

Hi,This morning, SiriusXM stopped working on my Sonos Play 1.  SiriusXM works fine on my computer. It is not a login issue at SiriusXM.  Is there an outage somewhere?It looks like ok for Sirius on status.sonos.com.Thanks!

3
B
2 years ago
S
seandonahueContributor I
asked in Controllers and Music services

SiriusXM on 11/3/20

Anyone else experiencing the “Unable to play the selected item” message when trying to play anything on SiriusXM today?  My system has been very inconsistent since introducing the Arc a month ago, and I’ve experienced this kind of error in that time, but usually, I could just switch to Spotify and then switch back to Sirius and for the most part that would work.  Today, that doesn’t work.  I can play Spotify and TuneIn.   Can’t play Amazon music.I’ve also tried to play on just a single old one speaker and it’s the same issue.  Also, rebooted the phone.I’m not sure if it’s tied to the Arc or not, but I can say, I haven’t been pleased with the system since I added it.Any and all help is greatly appreciated.

1
Airgetlam
2 years ago
J
jeromepTrending Lyricist I
asked in Controllers and Music services

SiriusXM not accessible tonight

I’m getting Sirius XM errors tonight trying to access it with S2 on an iPad Air.  I do not have any issues accessing Sirius through web player or the Sirius app.  The status page at Sonos say that Sirius is up, but I find that had to believe.  I’ve reset the controller software and reconnected it to the system with no change in Sirius accessibility. other services play, like Spotify.  The above image shows screen behavior when trying to access Sirius on the app. Diagnostic. 1109363835

3
Airgetlam
2 years ago

View real-time service status

Terms & ConditionsCookie settings