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I had my Era connected with no problem to my system. with no change to anything, the system dropped (not connected) my Eras 100 and I had to disconnect from the power and reconnect. It worked for a about 15 minutes but then it disconnected again. Now it wont connect after Eras hard reset, network reset, and attempt to reconnect. Sonos app does not have a remove speaker option (blows me away that such a basic function is not available).

I believe the software has glitched and the Eras is “stuck” and it wont allow me to reinstall it. Its the Bedroom

My system: iphone

 

Unfortunately, the Era won’t connect to a SonosNet signal, otherwise I’d suggest temporarily wiring your Amp to see if that changed anything. Can you define what you mean by a network reset, please? A hard (factory) reset probably didn’t help anything, it only erased data that Sonos might have used to help figure it out. Still, I’d recommend that you call Sonos Support directly to discuss it.

 Have you disconnected the iPhone controller from your system, and then reconnected it, before trying to use the ‘add a device’ function? I’d also be tempted to delete it completely, power cycling the phone, before downloading a fresh copy and installing it, before connecting to your existing Sonos Amp, and trying the ‘add a device’ function.

Any chance you have some sort of a mesh network, or a network extender device involved?

Thanks for the reply..

The era was working with no problem & seamless for 3 weeks, along with all the other amps. I would rather not have a functioning era than to hard wire all my amps.

My hard reset and other things I didwas:
1. The Era was unplugged and re-plugged while the Bluetooth button was pressed.
2. I completed unplugged my network (turned off switch, router & modem)
3. I did NOT reset the app (Account-->account details-->reset app)
4. I did not alter SonosNet channel.
5. When I tried to add a device, the app cannot find the Eras ( maybe it still stuck with the orginal eras)
6. Hard reset of my phone, with no difference

Please note, the Eras was working great. It disconnected once, and i was able to unplug it and the sonos app found it again. It played for a while and then “lost” the eras and now is stuck in “Not connected” mode. I tried using my wifes iphone and the house ipad, and they all say the same thing

disconnected the phone from the network? I disconnected it from wifi and reconnected. Nada

I dont think its a mesh network issue. I have 5 WAPS in the house and I moved the speaker around the house

I will call them today, but THANK you!

Spoke to Tech support…..

Solved the problem by reseting the app. The tech recommended either uninstalling the app or resetting the app. I performed (Account-->account details-->reset app) & signed in. the error was gone

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