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Answered

greyed out playlists

  • January 30, 2025
  • 3 replies
  • 54 views

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Does anyone know how I can get rid of previous playlists. My daughter had family Spotify of which I was part but we have now moved over to Apple Music (Spotify account has been deleted). Unfortunately, I didn’t remove my playlists. They are now greyed out and I don’t know how to get rid of them. Can anyone help. 
 

 

Best answer by alip43

Thanks for your replies. When I tried at first it would still be greyed out but if you highlight - and not select (no check in the tickbox) it will let you do it.

 

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3 replies

Jamie A
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  • Sonos Staff
  • 1302 replies
  • January 31, 2025

Hi ​@alip43

I’m sorry to hear you’re having issues removing Sonos Favourites. I just tried this with my system and I was able to remove Sonos Favourites even after the service was removed. Are you able to try using a different controller, such as another phone or a desktop computer to attempt to remove these playlists? 

If you don’t have another device you can use, then reset the Sonos app and attempt to remove the playlists again.

I hope this helps!


Schlumpf
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  • Virtuoso
  • 1482 replies
  • January 31, 2025

@alip43 

I can confirm using the Sonos desktop controller helps. 😎

If you just use mobile devices, a 3rd party controller app probably also will do the job. 


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  • Author
  • Producer I
  • 32 replies
  • Answer
  • February 1, 2025

Thanks for your replies. When I tried at first it would still be greyed out but if you highlight - and not select (no check in the tickbox) it will let you do it.

 


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