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Help! My Iphone16 Pro can’t seem find and control our Sonos Play:1 speakers. Weirdly it did work for about 10 minutes before it then dropped out and disconnected.

Iphone 16 Pro

iOS 18.1

Router: BT Home Hub 5

 

Checks I’ve done:

  • I can access and control the system via the Web Browser app.
  • I have installed and reinstalled the iPhone Sonos app
  • I have checked that the iPhone Sonos app is up to date
  • I have instructed app to ‘forget current system’ and then reconnect to system
  • The Sonos software is up to date
  • I was sat right next to the wifi router and the sonos speaker whilst undertaking these checks and installations
  • My husband can still control the speakers

Issues

  • I can successfully connect to the system
  • App also has successfully reconnected to streaming services
  • But the Sonos App won’t list and display speakers. Meaning I can connect to the system but not actually control it!

 

 

 

 

Moderator edit: removed picture with serial numbers

Hi @Doows16 

Welcome to the Sonos Community! And, apologies for the delay.

Sorry to hear of this issue you are having with not being able to control your Sonos system from your iPhone.

Thank you for the details of what you have tried already - we can therefore skip the first few things I was going to suggest.

Please navigate in your iPhones settings: Settings » Privacy & Security » Network » Sonos and ensure the Sonos app still has permission to access the local network.

If you have any firewall software installed on your iPhone that your husband does not have, please try temporarily disabling it to see if that is the cause of the issue.

Finally, if your iPhone was supplied to you by your place of work, it is possible that it has restrictions placed upon it - you would need to talk to your IT department if this is the case.

I hope this helps.

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