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Hi All, 

This seems to be a bug in the latest Sonos Update.

it is really annoying as it defeats the purpose of having Sonos, it normally works fine on any station saved to My Tuner Radio (including BBC stations).

All stations won’t play, it seems other users have the same fault. I have tried all the usual stuff (uninstall/reinstall the app, remove and add myTuner Radio as a service), fault remains.


Sonos please supply a fix in next update so I can play a radio station via MyTuner Radio.

Please help Urgently!

Thanks, KJ

Hello ​@PeggysSon, welcome to the Sonos Community!

I am sorry to hear you are experiencing issues playing your favorite stations via MyTuner Radio on your Sonos System.

I was able to play a UK-based Radio station (since I live in the UK) that I just placed on my Sonos Favorites with no issues.

Let’s try a couple things:

  • I would first ask you to make sure that your address is set correctly in your Sonos Account.
  • You could also try removing the radio stations from your Sonos Favorites and then re-add them and attempt to play again.

If you are still having this issue, please Submit Diagnostics within 10 minutes of trying to play a Radio station via MyTuner in the Sonos App and contact our Support Team for some live troubleshooting.

They have tools at their disposal to provide you with advice and information specific to your system and what it reports.

I hope this helps.


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