Controllers and Music services

I have Play 1 speakers. System refuses, this morning, to connect to Prime Music content. Do I wait till Monday to call Tech support, or is there some fix, or issue I'm unaware of? 

Can I pair my iPhone with my Sonos system?

I have TWO albums titled ‘Crash’ (DMB and movie soundtrack). Indexing gives me three albums, with TWO copies of the soundtrack along with the DMB album. I have FOUR albums titled ‘Unplugged’ (Alice in Chains, Alicia Keys, Eric Clapton and Wind Machine).  Indexing gives me seven albums: AiC, EC, WM, and FOUR copies of Alicia Keys. In both cases the duplicates are identical with respect to tracks, artists, etc. I got around the problem by changing the album titles, using ‘Crash (soundtrack)’ for one and ‘(artist name) Unplugged’ for the others. But this seems buggy and unnecessary.  Any ideas as to why the duplicates in the first place? Thanks...

I am unable to select and play either music or other audio using the Sonos app. The app will not allow me to select the speaker I want to use and Ifmi try and play anything via the currently selected speaker I get an “unable to connect.Try again later” notification.  However I can use Alexa to play music or radio stations to different speakers. i’ve also had problems with the app not showing all my system without constantly powering speakers off and on again. yesterday I logged out of the app, deleted it and reinstalled the app again. My system then appeared in it’s entirety and I could select Speakers and play both radio stations and Apple Music, however today the previous issues discribed above are back. My Sonos system includes: port, Beam Gen2, Roam, Era 100 and One. I use Apple Music and various Radio providers. I use an iPhone to run the Sonos app. Any advice on how to resolve would be appreciated as currently my whole system is practically unusable :-(  

I have used Sonos playing TIDAL for many years. Suddenly it won’t do that anymore. I have deleted TIDAL and reinstalled it. Managed to play one song, and that’s it. I can see my favourites playlists, suggestions from TIDAL etc - but that’s it. Suggestions anyone?

I’m running a 7YO Playbar with two Play surrounds and a subwoofer. Everything has worked fine until recently. I can control my system through the app on my phone, but I recently installed OSX 15 (Sequoia) on two of my Macs and now can no longer connect to my system from either Mac. I just downloaded and installed the most recent Sonos app and that didn’t change anything. The app is giving me a message saying my Mac firewall settings need to be adjusted, but I’ve tried both firewall on with Sonos inbound connections allowed, and firewall completely disabled, and neither has worked. My wife’s Mac is still running OS X 14.7 and I can connect through that Mac and desktop app without any problems, it’s just the ones that have been updated to OS X 15.Any suggestions on anything else I can try? As I said, I can use my phone, but I like using the desktop app when I’m sitting at my computer.

HiNot sure what's happened or how long this has been going on.I mostly listen to a local library of music on my NAS.  I've got a number of playlists in m3u format.When i open the playlist in the android app and replace the queue with the playlist, it adds the tracks over and over again until there are >64000 tracks in the queue.  The playlist has about 1500 tracks in it.I'm at my wits end with this app and this is a new discovery today.Any clues?  Thanks.

I have looked through many posts on this forum and have come to the conclusion that I’ll never be able to return to the days when I was able to listen to all the tracks I downloaded onto my PC.  I don’t like using the Sonos App on my iPhone (which in any event can’t take the latest version of the app) but I do like the quality of sound coming from my speakers.The strange thing is, although the tracks on my Sonos Playlists always slip so that only about 5% play right through, I have no trouble with the few downloads I have on my Deezer Favorites playlist (I can’t remember  why I set up a Deezer Favorites playlist)I like my Sonos speakers so what alterntive use can I put them to?

I created a big playlist in Sonos from a bunch of Spotify playlists.  We then changed the linked Spotify account and all the songs are now greyed out.  I changed the linked Spotify back to thd original but they are still greyed out.  Any idea how I can get them back?  

Sonos support helped me set up a music library on my desktop and it worked.  When I tried it the next day it didn’t work unless I turned the firewall off.  The settings allow incoming connections for Sonos and File Sharing (SMB).  Automatically allow built in software to receive is also on.  I obviously don’t want to leave the firewall off.  Any ideas please?

I just started using foobar2000 and to my delight found that it can push content to the Sonos system. This works fine on my Connect:Amp and Roam:SL, but something strange happens on the paired Plays (L and R).Selecting one of the plays results in a UpNp failure in foobar2000. Selecting the other one works fine, but then content only comes from one of the Plays (in this case, “L”). I can tell from the music that it is only left-channel content; the right channel is being lost. I can’t see a way in the app (either desktop or mobile) to group the two Plays and have foobar2000 see them as joint stereo. Even more strange, when I stop foobar2000 and go to normal Sonos content (saved Shoutcast station, for example), the “R” Play is gone, and content only comes out of “L”. It’s almost as if foobar2000 knocked it off the network. I can restore “R” but I have to do it through re-pairing devices again. I found some foobar2000 components that seemingly addressed this issue, but they’re all Windows

Everytime I do a system clean on my laptop using either Advanced System care or Advanced system Repair Pro, Sonos S1 Controller continuely being uninstalled or deleted.. so I download the app again and run it to repair and all is well until the next system clean… Any advice would be apprecitated… tks

JazzGroove used to work with our two Sonos speakers (Play:1 and ONE SL) at work. Now it doesn’t.I have deleted JazzGroove from Content Services and added it back. It still doesn’t work.I have two Sonos systems, one at home and one at our office. The one at home can still play JazzGroove. Although yesterday I deleted it from our home system to see if that would fix it at work. It doesn’t.It really would be nice to get it to work again. I’m on the monthly JazzGroove plan, so it’s not a matter of authenticating as dar as I know. Any suggestions? NOTE: I downloaded the Mac Sonos App and it upgraded my Sonos system. Now JazzGroove works.

My Sonos was linked to a large Apple Music library on my computer and working more or less perfectly up until a little more than a week ago. That’s when I realized that a lot of content went missing as I tried to play Christmas music.A text chat with a technician verified that over 2/3 of my Apple Music files were no longer in my Sonos Music Library. He had me clear the folder path in Music Library Settings and reattach my Music folder. That brought the number of files down to 1/5th of my Apple Music files. A call with a technician had the process repeated but this time with the technician handling the process through screen sharing. He got off the call before the Music Library was fully indexed, confident that this would solve my issue. It didn't- the number of files missing remained the same. A second call with a technician had his repeat the exact same process, but this time stay on the phone. When nothing changed, he suggested we do it again and when I politely suggested we try som

I have been a SONOS customer for over 10 years since the first SONOS speakers came out.  I have 10 speakers, Play 1, Play 3, Play 5 (Gen 1), 2 Boosts (one upstairs and one downstairs) and a new ERA 100.  The new SONOS (2) app causes slow response when changing songs either from my streaming services (Sirius, SONOS, Spotify, Amazon) OR my playlists on SONOS and Spotify.  I did not experience this slow, start and stop experience on the previous original SONOS app (v1).  I have a strong router (UNIFI) and 1Gb ISP, so my network should not be the root cause.  Nothing else on my WIFI network has this slow experience.  The Play5 is not supported on the new SONOS app, so I have separated it from the other speakers by using the old SONOS app (v1).   I am seeking possible solutions to the slow, start, stop issue that we are experiencing.  

HiJust wondering Why has myTuner Radio app  stopped playing Irish Radio stations i can play all the UK stations bot none of the Irish and i am based in Ireland …..

My Music Library (on a remote folder) no longer shows up in the app. It had been available, searchable and working fine for quite some time. It’s still connected as I can play songs from it that are still in a queue. Any easy way to get it to show itself again?

A few days ago, I upgraded my components from S1 to S2. I was able to easily reestablish connections to Spotify, Pandora, Sirius, Soundcloud and so on, but I was not able to connect to my music library. I keep my library on a NAS (Buffalo Navigator 2). Some of the so-called help I found online for this problem included utilizing the sharing tab on the folder with my music. One problem...in Windows 11, the sharing tab is no longer available. Ugh. After a couple of frustrating days, I finally (and rather easily) figured it out what to do. I stopped mucking about with Sonos, and instead looked at the NAS. I opened the app for my NAS, selected the server, then from the menu tab, selected properties. I clicked open settings, entered my password, went to advanced settings, selected services, and I saw the DLNA server and print server were not on. I turned both on, and voila! I was able to access my music library. I suspect the DLNA was the culprit. I wish Sonos would do a better job explaini

After the latest update on the arc has anyone else found the speech enhancement toggle on the IOS app has been disabled please? 

Hi I have a pair of Eros 300’s. However, when playing anything but Spotify I get a message on the app saying ‘no content’ despite everything being connected with ability to play on anything else. Completely frustrated with the app which doesn’t work. Even playing Spotify it drops connections. I should be able to listen to anything I chose given the cost of these speakers.HELP PLEASE

To address the issue of users not understanding the consequences of Factory Resetting their system, can I request that Sonos introduce a backup function of a users Sonos system?  This could then be used to restore a setup in the event of either hardware failure or an ill advised factory reset.

My NAS, that I’ve used with Sonos V1 and up until earlier this year is old and only supports SMB1. Unfortunately Sonos’ decision to completely cutoff SMB1 has defeated this solution for share a Music Library.My router provides a USB folder share for files such as a Music Library. It is accessed via local DNS at \\readyShare\Music. All files are visible to the desktop app and Android app indicating that the apps are connecting with the share. However playing a file (mp3) results in Access Denied. The folder does not have credentials enabled however I have tried with no credentials as well as the router’s, none work.I have also tried sharing a folder on my local Window 11 PC, same result, files are visible however playing files are access denied. I’ve tried opening ports 443, 3443 and disabling the local firewall altogether on the PC.  There is no firewall that I’m aware of on the router, same for the Androids.I’ve called Support 3 times, each time they say no techs are available but som

On a regular basis, the sonos web player allows me to play music more reliably than the app. I do have the latest app. Speakers show up in both the web player and app, but the web player is more reliable. Anyone else have this issue?

Would be helpful if there is an option for Like and Dislike in Sonos YouTube music services.

Why can’t I use Trueplay on my new iPad 2024, 13”. When I used to be able to use it on my old iPad Air which was nearly 10 years old?