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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,201 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8428 Topics
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dominicboeckContributor I
asked in Controllers and Music services
Apple Music

Why is Apple Music so unstable when streaming through Sonos? 

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3 months ago
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mjtaljaardContributor I
asked in Controllers and Music services
Playing music in a specific folder from Plex

Hi all. I have Plex setup and working to play music on my Sonos. But the only options are to sort by album or artist etc.I have a few mp3’s in a specific folder and for the life of me cannot figure out how to play those specific mp3’s from that specific folder.The Plex app itself does allow access to specific folders but it seems the Sonos app doesn’t.Or am I missing something?

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3 months ago
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Teemu76Contributor I
asked in Controllers and Music services
Radiosparx content in Sonos App

I have a problem to add Radiosparx in Sonos app. It asks to login for Radiosparx and all works well. But error comes after returning to Sonos app. It tells something gone wrong and try again.

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3 months ago
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UKU505Contributor I
asked in Controllers and Music services
MUSIC CUE IS EMPTY on Android Phone

MUSIC CUE IS EMPTY Error  on Android Phone Samsung S21 using S2 Controllerall has been working fine until recently then it changed just Prior to this I was not able to change music sources on phone SONOS APPthe music notes  icon were missing on main page Meanwhile my laptop SONOS App every function is working correctly I already deleted the Android phone APP and reloaded it  any suggestions??   

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3 months ago
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DCOneTrending Lyricist I
posted in Controllers and Music services
S2 still can’t search local music library

Like many affected users, I lost a lot of functionality with the release of the ‘new improved’ app on iOS, including local music library search. This did reappear with a recent update but has now, sadly disappeared once more. Has anyone else experienced this? Has this function been removed again, or is this a fault. Any ideas on how to reinstate local music library search?

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3 months ago
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JennyCContributor I
asked in Controllers and Music services
position of new search bar in music library

I can’t access my folders in my music library as it is hidden by the new search bar! Big problem. Help! Here is a screen shot! Even when I scroll up and reveal as much as possible it still won’t click on it   

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3 months ago
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opurgonContributor I
asked in Controllers and Music services
Bibliothéque Musicale

Malgré plusieurs tentatives et en suivaant scrupuleusement les instructions, ma bibliothéque musicale n’apparit toujours pas. Aucun message, aucun avertissement . Tout à disparu depuis version S2. 

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Airgetlam
3 months ago
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JRUFFContributor I
posted in Controllers and Music services
Post Update

Is Sonos doing anything to fix the issues with the bad update?  I'm still having nothing but problems with it not recognizing the network to playing music from any provider due to it not even loading to my screen and if I can play anything there are volume issues with multiple speakers.  

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3 months ago
WordPlay
WordPlayContributor II
asked in Controllers and Music services
Alarms--can not set an alarm with a subscription station

Neither Apple stations or Amazon (prime) stations will “stick” when setting up an alarm, whether new or edited. “Selected content is no longer available” will cancel out the alarm set-up. My system, both software and firmware version is up to date. Rules have been followed to the letter re. launching app twice with forced quit in between. However, radio stations I have added outside of subscription services do function as expected and “stick” to the alarm setting and play as expected. Is this a fix we are still waiting for after the ill-fated launch of the new, ugly app?

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4 months ago
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michaelf999Contributor I
posted in Controllers and Music services
new Sonos breaks multi-location setup

I have three different Sonos setups at different locations that used to work with just one phone and one app - and the old app would automatically switch between the different systems.The new app broke this. The new app appears to no longer support multiple physically separate Sonos systems on separate networks that are all linked to the same user ID/controller.I tried to reset the devices at my office and re-add them, but that made matters worse. I now get “there was a problem linking ... to your account” and the speakers appear to be just bricks. Even after a total reset, I cannot re-add the speakers at all.This may be the most incompetent consumer technology company in the history of mankind.

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4 months ago
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SamboonContributor I
asked in Controllers and Music services
problems setting up the system with the new app

Detected my Beam but cannot add into my network. I have factory reset the beam but it still does not work. However it can detect my sub and add into my network.

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4 months ago
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AlvinEContributor I
asked in Controllers and Music services
The new app displays and error when connecting to Sirius

Before the upgrade I could connect to my Sirius app for music selection. After the upgrade I cannot connect to Sirius. Is this being corrected in a future update?.

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Corry P
4 months ago
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DCgalTrending Lyricist I
asked in Controllers and Music services
S1 controller and downgrading software

When will the ability to downgrade software be restored to the S1 app?  I just purchased a Move speaker because it was supposed to be compatible with the S1 app and my older Sonos speakers, but in order to make it compatible, it needs a software downgrade.  The latest version of S1 removed this feature.  When will the app be updated to have that feature restored?  Thank you.

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controlav
4 months ago
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MaitreNicodemeContributor I
asked in Controllers and Music services
How to stream from a Synology NAS from the latest version of the application ?

Hello everyone,Since switching to the new version of the application, I no longer see my music library hosted on my Synology NAS. I know that I am on my network, since I can listen to music from the history, but impossible to navigate, no more search button (apart from the one that suggests searching through services that I don't have and don't want).Should I add sharing through a service addition (I saw a Plex service, I expected to find a Synology SMB Share service or something similar but nothing)? Thank you in advance for your answers.

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press250
4 months ago
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Sammo123Trending Lyricist I
asked in Controllers and Music services
amazon music

Just this weekend, my sonos has stopped playing nice with amazon music. Has worked fine for 3 years and now plays for half a song and audio stops. App shows song still playing. Spent hours talking to sonos and sky and no further along. Sonos saying its router settings, sky saying I cant change the router settings on sky max hub. Sonos radio working fine, so I can't see how it's the router or network.Anyone else having issues with amazon music?

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4 months ago
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posttadTrending Lyricist I
asked in Controllers and Music services
Apple Music problems on Sonos, my problem solved

2 x Era 300, internet connection via ethernet.Symptom: constant interruption of playlists, albums and artists in AM via Sonos.Solution that worked for me: changing the DNS server address from the address of the internet provider (Vectra Poland) to the DNS address 0.0.0.0 in the router.My problems with AM are finally over and I can enjoy Dolby Atmos sound after 2 months of playing with the internet connection, Sonos app, internet provider, etc.Maybe this solution will be helpful to someone.

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4 months ago
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mltdmContributor I
asked in Controllers and Music services
changing name of sonos speaker era 100

Trying to change name of era 100 speaker after moving 

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106rallye
4 months ago
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DKJContributor I
asked in Controllers and Music services
BBC Sounds

Running Sonos App (80.06.04 - installed 02/08/24) on Samsung Android connected to Sonos Roam SL. BBC Sounds showing as a Source but no output when selected. BUT if I open the BBC App and select a source, the Roam will play the selected channel! So BBC is authorised on phone, also on Sonos App. Something in between is not working? Having selected a station in BBC App, I see the Sonos app is correctly displaying the station that has is being broadcast and can then stop and start it from the Sonos app. (YT Music works fine directly from Sonos App).

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4 months ago
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blindhorseContributor III
posted in Controllers and Music services
amazon music

The only way I can play amazon music on my sonos system is to use the amazon music app. The update has been a nightmare. Everytime I use the app it say no system found. Have to reset network settings Everytime.  Sort this out sonos. The system has been great since I got it about 8 years ago. 

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Corry P
4 months ago
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Oliver22hvbContributor I
posted in Controllers and Music services
Sonos not working with amazon music

Hi amazon music doesn't seem to be working through my sonos. Everything else seems to work apart from amazon music. I have tried updating the controller and sonos it self but still no luck. I keep getting the error message "the connection to amazon music was lost" or "the song is not encoded properly" I'm not sure if this a problem with my sonos or a problem at amazon musics end.

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Corry P
4 months ago
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JodiBContributor I
asked in Controllers and Music services
Alarms went off at wrong time

After a lengthy (3 hour) wait/conversation with Sonos support, I had to factory reset all my old Play:1 speakers and download the new app, following a WiFi upgrade. I reset all my alarms within the app but then the alarms went off 4 hours early. It’s the middle of the night and I don’t know why the alarms are going off. I checked the app and everything looks fine. Any ideas? I can’t wake up at 2 am every day. 

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4 months ago
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NuganooshContributor I
posted in Controllers and Music services
FINALLY THE FIX FOR THE NEW APP VERSION!

I FINALLY FIXED THE NEW APP! MY SYSTEM IS WORKUNG AMAZING AGAIN! Ok there was the click bait, here is the solution... just GET RID OFF THE NEW VERSION! Go back to 16.1 (the old version!) A lil google dive on the topic and I found this! A bit tricky with all the ad bs on apkmirror :( (so be carefull and actually download the real file not some advertising junk) but seriously I downloaded (search SONOS in apkmirror - hopefully will be a live link in my copy and paste to get you to the apk site), turned off auto update in the play store (for just SONOS) and logged in, it was all there and instantly! My playlists, my staions, my favorites, ALL my speakers and the correct network! Again this is copy and paste from a post I fpund on Reddit so please give credit there! Enjoy! From a fellow Sonos forum user, use the steps below. It worked for me and I am back to the previous version. This is for Android users. First remember to uninstall the existing Sonos app from your phone. To avoid confusi

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akerbeltz
4 months ago
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NoahdouglassContributor I
posted in Controllers and Music services
re-logging in!!

This stupid app keeps telling me to login, however I am logged in! I hate this product! Sounds great, but over priced because it's a pain in the ass to use! Anyone know the trick?

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Corry P
4 months ago
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jmhstreathamContributor I
asked in Controllers and Music services
connecting music library

My music library is stored in my PC running Windows 10. Prior to the app upgrade I could access it via my Sonos system. After the upgrade it stopped working but it seems it is now possible to connect a local library again.  When I try to add music library in the Sonos app on the PC it tells me it cannot connect. I have followed the instructions around setting up a local account and sharing the folder with this account but I'm struggling to get the PC to 'see' all the available user accounts when setting up the share? Any ideas?

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4 months ago
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DwainhContributor I
asked in Controllers and Music services
alarm not playing the station

I have always had the alarm set to play the radio but since i updated the app the alarm will only play the chime alarm even as i have set it to play the radio and it wont play anything else than the chime

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4 months ago
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