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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 64,473 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9722 Topics
MoPac
MoPacHeadliner II
posted in Controllers and Music services
Sonos WEB player not finding one room.

I have not used the WEB Player very much.  Today I opened it and one Sonos Room was missing.  That Room shows on all other apps including Sonos PC, Phonos Universal, SonoPhone, Phonos Plus & old “Orange” app.the WEB Player is a bit weak anyway: Have to sign in each visit. Can’t clear queue. Maybe more investigation required.Hope this WEB Player does not replace the Sonos PC app.  At least not until the WEB app gets tweaked.

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controlav
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HebephreneContributor I
asked in Controllers and Music services
Apple music playlist not showing up in Sonos

I access the Sonos app on Samsung tablet. I have a friend who sends me playlists, or did so a year ago or more. But now when he does, they show up in Apple Music but not on the Apple Music service I use through Sonos. I am hearing that this is a recent problem and that something in the code of the playlist is creating this problem. I don’t have an error message, the playlist doesn’t appear. 

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jefftilemContributor I
asked in Controllers and Music services
missing music in sonos versus napster direct

why when using NAPSTER in SONOS - most of the PINK FLOYD lps are not available in SONOS_- but are available on NAPSTER??

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Stanley_4
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TJALEX73Contributor I
asked in Controllers and Music services
soundcloud

I am adding soundcloud to Sonos. It worked yesterday but today its all gone. I tried activate to sonos several times. But cant find anything from soundcloud. It only says try activate.. going crazy here

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debstercContributor I
posted in Controllers and Music services
Will we EVER get an update to roll back the elimination of the ability to use your personal music library???

Seriously, we were promised that this capability would be restored back in July and here we still are.  Getting ready to dump all my Sonos products and move on since they have degraded the service so much. 

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ianm_42Enthusiast I
posted in Controllers and Music services
Well that's Xmas ruined....

My wife started up the Sonos App, using the old Android app I have rolled back to, as this works reliably, to play our Sonos Xmas playlist we have used faultlessly, throughout the house for that last couple of years and….and nothing… Playlist there, but tracks don’t play.Took a while to explain SMBV1 shares….but in the end….don’t care where are all my Xmas tunes….Copied the Xmas files to family PC, so could at least play, but family kept turning PC off.In the end my son solved it, Android phone connected to SMBv1 music share to his JBL speaker. Job done. Well done Android for legacy support.Sonos you don’t realise the heart ache (and ear ache !!) you have caused by breaking perfectly usable, 100 reliable, working systems…Whilst using SMBv1 file sharing no files were lost, no hackers guessed passwords (its 1234 if you want to know), nobody took over my files, no PC’s were compromised….IT ALL JUST ONCE WORKED…..

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jgatie
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PellucidAvid Contributor II
asked in Controllers and Music services
Sonos Radio needs to be frequently reauthorized since the new app

Every week or so I have to reauthorize Sonos Radio. Previous to the new app, I did not need to do this.I see that this issue has been raised before 3 or 4 years ago, but I don’t see any references to this issue currently.

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Banksy17Contributor I
asked in Controllers and Music services
amazon music not showing as a content service

I just got my basement setup with Sonos and have Amazon music I want to play but it doesn’t show on the app as a content service.  I am in the US

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ThekideoTrending Lyricist I
asked in Controllers and Music services
xm not loading stations

When I open up the XM app on Sonos. It only loads three stations. Been dealing with multiple levels of support. Trying to see if anyone else is having this issue. Extremely frustrating.

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davidarmourContributor II
asked in Controllers and Music services
apple playlist

I have a playlist on Apple  Music which I have played through the Sonos app for many years. Now all of a sudden I can’t play it, I can see it but when I click on it I get the message “Something went wrong try again “ I can play everything else in Apple Music 

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AZ JimContributor I
asked in Controllers and Music services
Sonos app

Why does it seem like every time I open my Sonos app there’s always a new change in a surprise that makes you wonder why. Does anyone have an idea why my list of you music is now missing?

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Corry P
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KomoContributor I
posted in Controllers and Music services
Meine Inhalte von Aldi life werden nicht erkannt

Die Musik Meines Musikanbieter  gleichzeitig auf von meiner Frau über Aldi Life teilweise auch meine Playlists über Amazon werden nicht mehr gespielt. Da ich jeden Monat Geld für Aldi Life bezahle, ist das sehr ärgerlich. Es steht nur, es ist leider ein Fehler aufgetreten… Moderator edit:Google Translate-The music from my music provider and from my wife via Aldi Life and some of my playlists via Amazon are no longer played. Since I pay money for Aldi Life every month, this is very annoying.It just says, unfortunately, an error has occurred... 

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reforceContributor I
asked in Controllers and Music services
sign in system owner

We all know this one. SIASOTotal snafu.I spent 2k on a sonos system and now this effing s**** steals my time.I should just bill you 1k for having to effing burning my time like a bale of hay.I will ditch the darn system.Moderator Note: Modified in accordance with the Community Code of Conduct.

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Corry P
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Stubbsy747Contributor II
asked in Controllers and Music services
iPhone Sonos App not connecting to my Sonos system

My Sonos iPhone App can no longer find my Sonos system on my home network.I can connect to my Sonos system on my MacBook, my iPad and use the voice control to operate it but the iPhone app just won’t connect.I did try following the in app instructions to update my Sonos system wifi settings to the wifi it is already using but when I try this the set-up fails.My iPhone 16 Pro Max is running iOS 18.1 (22B83)Yes,  have checked I have updated to the latest Sonos app version - V: 80.11.39 that updated 2 days ago. Yes, “Local Network” is enabled and I am using the same internet connection on my phone as my Sonos system. Yes, I turned off and on again all the speakers and my iPhone. Any thoughts as to why the app has stopped working?  

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dandersContributor I
asked in Controllers and Music services
non-matching album list between Prime and Sonos/Prime

I have an album list in Prime Music that when loaded into the Sonos App under Prime/My Music/Album it used to match perfectly.  Now when I access the Prime Album list on Sonos there are numerous random individual songs inserted into the Album list.  The inserted songs are NOT saved anywhere in Prime or Sonos.  I went back directly to the Prime app and made sure the random songs weren’t showing up there and they weren’t.   I want to get back to the simple album list but have been unsuccessful...I have deleted and reloaded my Prime Music app and Sonos app, I have disconnected and reconnected Prime with Sonos, I have turned my phone on and off. Anyone else having this issue and any suggestions...

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Ken_Griffiths
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rastallpCollaborator I
asked in Controllers and Music services
Tidal - Hi Res

Amazon & Qobuz are both available in Hi-Res, why not Tidal?

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pwfletch
asked in Controllers and Music services
use apple music to play music library on iphone through playbar

I have been using Apple Music service in Sonos App fine to play music library on my iPhone. I was told recently that Sonos app needed to be updated which I did. Now I get continuing looping message that Apple Music access has expired. Reauthorised. i reauthorise but keep getting message. I have removed service and add again. I have deleted Sonos app and reinstalled the add service again but still not working.chatted online with Sonos support and was told I need to pay Apple Music subscription to get service to which I said was not correct as it was working fine before Sonos app update.i can use Apple Music app fine standalone only get this problem using it as a service within Sonos app.    

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Jamie A
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DamonLContributor I
asked in Controllers and Music services
How to stop S1 app trying to upgrade me to S2?

So my system is made up of old kit - ZP’s, Play:1 & 3’s etc - and after spending hours yesterday finally getting it all updated and connected again after months of not being able to get it all to work, I went into the S1 app today and opened on a page telling me to use the S2 app!!! It’s now stuck on a page telling me to switch to the S2 app and there is no option to ignore this. Closing and reopening the app simply goes to the same page!It says all my kit can be controlled from the S2 with an upgrade, which it obviously cant be (ZP’s!!), and clicking on the options it gives me on screen there is no way to simply ignore this page and return to the S1 app to start using my system!!! It has options for disconnecting from my network, resetting the app, downgrading products etc etc but no way to get back to the S1 tabs and actually start using the system.  I have to say I nearly binned the lot and swicthed systems several times over the last few months as Sonos seem to have made it clo

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THNDRacketContributor I
asked in Controllers and Music services
Error 913 internal drive Windows solution

I’ve been through the previous posts on the 913 error. My music folder is shared with Sonos Wireless HiFi System with Read permissions. I have SMBv2 enabled (although I’m not sure if this is a one-time thing or if I have to enable this on every reboot). No matter what, I still get the error whether I select My Music folder, browse to its location, or select the network drive. The reason it doesn’t work using the network drive in my case is understandable - my music folder is not on a separate computer. My problems arrive because I don’t want any of my data on the same drive as the operating system. My Music folder is on my D: drive. Sonos will not connect to it. However, if I copy a few music files over to an empty folder on C:\, in my case PerfLogs, I was able to connect this folder to Sonos, have it show up in my Music Library, select songs, and add it to a playlist. Then they played at the proper time.Sonos needs to allow references to internal drives.

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florismkEnthusiast I
posted in Controllers and Music services
Can't add Spotify tracks to Sonos playlist

To troubleshoot a different issue, I removed and re-added all tracks to an existing Sonos playlist (using the Windows controller, as this option has STILL not been restored to the Android app!). At least, that was the plan. Re-adding from my local library worked fine, but I could not add the single song from Spotify that was previously in this playlist.Is this a new infuriating limitation? Or might there be a solution? 

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massive323Contributor III
asked in Controllers and Music services
Only some music folders added - why?

I’d pretty much given up on making the Sonos desktop app work with my mac as it simply couldn’t find my music folder. I’d found the solution recently and thought all was well until I tried to play some music through it - it seems that only some folders within my actual itunes library have been added and i’ve no idea why. My ‘music’ folder is in the ‘folders’ section but that’s a lot of other random stuff but my actual itunes library only has about 7 artists (out of loads!) that I can select from any ideas why? UPDATE - it seems that it’s not added my itunes folder full stop. When i try to add the itunes music library that’s located in my main music folder it says i don’t have permission - yet when i tried to add my music folder (that contains my itunes stuff as well a bunch of other random music things) it lets me, minus that actual music from the itunes any ideas about it??

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jgatie
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NicksCB4Contributor I
asked in Controllers and Music services
Changing sort order in Playlist

I have created a Sonos Play list from tracks in Deezer and other sources.  The Playlist is set to the order i enter the tracks.  How do I change the order in the play list.I have tried to do this whilst a track is playing.  Sonos accepts the change but will no make the change permanent.  I have gone through the /end save.Can anyone tell me how to make permanent change to the Sonos Play List. Please!  

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Jamie A
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Daniel25Contributor I
posted in Controllers and Music services
système

Comment supprimer un système de mon réseau?Je reçois systématiquement un message qui me dit que je ne suis pas le propriétaire  Moderator Edit - Translation by Google:How do I remove a system from my network?I always receive a message telling me that I am not the owner

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Corry P
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KosEnthusiast II
posted in Controllers and Music services
Make local music search hits appear in top. Possible?

Tired of having them appear last in the universal search results...

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Corry P
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mdshamiltonContributor II
asked in Controllers and Music services
music cutting out - sonos sound cloud is unreliable

For months now playing music on my Sonos system has cut out after awhile and I have to manually play the music again. Reading a review in Wired today I believe this is because instead of playing downloaded music from my iPhone Sonos now plays that music via their soundcloud - this is a huge backwards step. I’m now questioning whether I continue with Sonos or move to another platform.  Does anyone have an alternative viewpoint?  

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Corry P
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