Since the recent app update, I keep getting the error message: “Something went wrong. Try again.” — almost every time I try to use the app. I primarily use the “Favorites” and “Recently Played” sections on the Home Screen, but neither works anymore. Whenever I select something from these sections, I get the same error message.

Additionally, the “Recently Played” list no longer shows my most recent selections in order, making it harder to find what I last played — and when I do find it, it still doesn’t play.

My only workaround is going into the music services directly to play something, which defeats the purpose of having “Favorites” and “Recently Played” at all. This has made the system far less user-friendly, especially for my 85-year-old partner, who can no longer easily play music without my help.

I’ve been a longtime Sonos fan, but this update has really shaken my confidence. The new Home Screen may look sleek, but it has come at the cost of basic functionality — a music system that can no longer reliably play music at the push of a button.