Sonos does not appear to have fixed its glitches that well App still slow, hangs, freezes and can’t find the server despite my network being 100% ok
does this happen to others?
Answered
App not functioning
Best answer by Airgetlam
Most often, delays are caused by network issues, between your controller and router, or the router and the speakers. I’d certainly check the wifi interference FAQ, as well as performing a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied.
If these potential solutions don’t help, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Yes, all the time. Worst IME is the 10+ seconds it takes for the app to load the speakers when I want to adjust the volume.
Most often, delays are caused by network issues, between your controller and router, or the router and the speakers. I’d certainly check the wifi interference FAQ, as well as performing a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied.
If these potential solutions don’t help, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I’ve talked to Sonos support several times over the last 10 months. If it’s my wifi sonos support is incredibly inept.
Moderator edit: Moderated
Same here, since the update last May my system is not working as it should. I have also been through multiple support sessions with Sonos support, lasting hours each time - by now I’ve lost count on how many times they’ve asked me to restart my router and speakers, done resets and changed all kinds of setting in the router. It hasn’t helped - the new dreadful app is still slow and keeps giving me random error messages when trying to group speakers or play/stream music.
Nothing else on my WiFi has problems, it’s only the Sonos devices.
I really hate everything about the new app, how it works (or rather not working), all the unnecessary swiping and clicking and dragging and finicky volume controls - just hate everything about it.
And don’t get me started on the ads…🙇🏼🤬
+18Since the end of 2024 my Sonos system is working well. And after the latest app and firmware update imo there just are Sonos playlists still missing.
Ralf
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If I went through the steps suggested by Bruce every time this happened I’d never listen to any music. I do recognise you are trying to be helpful so thanks.
contacting Sonos is difficult as they don’t respond that quickly or that well.
I have sent fault reports and diagnostic but got nothing back.
it is clear to me that this problem rather than solved as Sonos would suggest it’s still going on.
I recently updated to the latest app and I have to say it wasn’t as bad as I feared. It is a bit laggy - absolutely not as responsive as the situation pre-May 2024, but nothing as serious as you report.
Hope you manage to get it sorted soon 🤞🏻
+21Once you’ve done an update make sure ALL speakers have taken the update. If you have speakers that are not switched on and/or portable speakers in powersave mode make sure they are all tuned on too. I had some off behaviours because one of my Moves was on an old version.
It may not be the reason for your issues but worth check.
Generally my system has been stable since the end of 2024 but I am still disappointed at the features still missing. Also part of the reason for the new APP was to be able to make development easier and add functionality. So far the opposite has been true. There has not been a significant feature update for at least 4 months :(
Note that as indicated in the Diagnostics - How do they work? thread, just submitting a diagnostic does not cause Sonos to look at it, or get back to you. You must, after doing so, reach out to them.
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