Where does your Sonos account at www.sonos.com show? I think in order for iHeart radio to show up, it needs to have a location there. 

I have iHeart radio installed already (Washington), but I haven’t tried installing it as a ‘new’ service in years. I was listening to opening day yesterday, but my SF Giants weren’t playing today, so no KNBR today, on my Sonos. 

Oh, which version of the Sonos app are you running on your Android phone? Which version of the Android OS are you running? Which speaker are you connecting to? How is that speaker connected to your LAN? These are all things that would show up in the diagnostic that this community doesn’t have access to. 

1. www.sonos.com does not show iheartradio radio. There is just an add to upgrade to paid version of Sonos Radio.

2. I am running the android App Build 80.17.09-release+20250220.d797378. The Controller ID is bff069329aaa474.

3. My system consists of an arv ultra either 2 Era 300 as surrounds and a sub 4.

4. My Android version is 14 with build UP1A.2310005.007.5911USQS6CYB3

I don’t think I made myself clear. Go to www.sonos.com, and look at the details of your account. Does it reflect your address properly? That’s the location I was referring to. 

Thanks for the rest of the info, it says you’re running S2. Fair warning, I’m not overly familiar with Android, but S2 is the appropriate controller for the Arc Ultra. I’m assuming you’ve checked in the controller for updates, which checks both the controller’s version, and the firmware versions on your speakers. 

Bruce,

I checked the information on Sonos.com, and all the contact information is correct. Sonos customer service checked and the speakers have the latest update.

John

Then I’m at a loss, unfortunately. Like I said, mine is working fine. I have iHeart radio installed, it works for me. I’m in Washington state. 

The only other thing I can think of, which again is something Sonos CS probably covered, is some sort of port blocking software, either on your controller or router, which is keeping the Sonos system from reaching the Sonos servers to tell your systems what is available. This could be a firewall, a VPN, a work profile, a virus protection application, or even a DNS issue. The challenge I have is that I don’t have access to the data in the Sonos diagnostic, so I’m hampered in seeing any hard data, and restricted to just guesses, based on personal experience. 

As a further note, which you may or may not have been aware, there is no reason not to try deleting the app from your Android device, then downloading a new version from the Google store. Just make sure you’re using the ‘Connect to existing system’ option when installing the fresh version. Since the data is stored at the speaker level, there would be no issue in trying that. 

The iHeart radio app on our phones connect to a different server that the iHeart Radio system in our Sonos, so there is a false equivalence there. 

A DNS thought…it’s not clear from your original post the sequence by which you rebooted everything. To receive maximum value, you should have unplugged all Sonos devices from power, then rebooted the router, and waited a couple of minutes for the router to come back up before plugging back in your Sonos. While there are some benefits when doing that sequence differently, the speakers may not pick up everything. IMHO, better safe to spend the extra effort, even though it’s mildly annoying. 

Beyond that, honestly, I’d probably call in again, and hope to get a more knowledgeable representative. Networking is hard, and some people read from scripts, while others have a better understanding. And all the training in the world may not help someone, especially at minimum wage, which I suspect many folks who answer the phones are. It might be worth, after working through this with another representative, if they’re unable to assist, asking for the next level. The challenge here, unfortunately, is that the issue certainly seems to be on your side, and not endemic to the Sonos platform. It might be an easier issue to explain if it were a Sonos problem itself. 

Bruce,

I don't know if this could be an issue but originally on the Sonos website, my address was wrong, and I up dated it yesterday.  This morning, I rebooted my Arc Ultra, un-installed the Sonos App and reinstalled it.  Still no iheartradio. Any other suggestions before I try tech support again?

John 

Nothing beyond what I’ve already posted.  

Bruce, 

Solved the issue:

1. Turned VPN off on phone.

2. Turned Malwarebytes off.

3.Uninstalled Sonos App

4. Turned phone off.

5. Unplugged all Sonos speakers.

6. Rebooted the Xfinity modem/router

7. Turned phone back on.

8. Plugged speakers back in after modem/router back on-line.

9.  Reinstalled Sonos App

10  Added iheartradio to components.

Thanks for your help.

John 

Moderator edit: Change VPV to VPN