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In the long list of problems with the app, this is the top one for me right now. When I use the search function, I get the below message. When I click on it it says everything is functioning (and it is) but I can only search in apple music. If I go to my library to search directly there it crashes and brings me back to the main menu. This means, since I don’t have the letter index on my album list anymore, that I basically can’t listen to any record I own that begins with anything after like E without scrolling for fifteen minutes. Any way to fix this? 
 

 

Hi ​@areasonableflan, 

I’m sorry to hear you’re having trouble searching in the Sonos app.

That message should only show up when there’s an outage with a music service or when having connection issues, it shouldn’t show for music libraries. Our incident history page shows no outages when you made the post, so I would assume this message to be shown in error. 

If you try a different controller, such as another phone, a computer, or the web app, does the same issue occur? If not, then please try resetting the Sonos app on the device that shows this issue. If it does show on multiple devices. I would recommend rebooting your system by powering off your router → any additional networking equipment → Sonos speakers → and devices running the Sonos app for one to two minutes. After they’re powered back on, try searching in the app again. 

If a reboot doesn’t resolve this for you, please submit a diagnostics within ten minutes of the error showing then contact our support team for further troubleshooting.

I hope this helps!

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