Controllers and Music services

I get the message “Something went wrong.  Try again.”  for almost everything I do.  I mostly use “Favorites” and”Recently played” from the Sonos Home Screen but neither work at all since the uograde app.  Any time I try to play a selection in either of these sections I get the message “Something went wrong.  Try again.” Furthermore, Recently played previously listed the most recent Recently played selection but now presents in some other order so I have to look for the last Most recently played which, once I find it, does not play anyway and results in “Something went wrong.  Try again.”! My workaround is to go into music services and find what I want to play an play it from there.  Which defeats the purpose of having a Favorites and Recently played option!  It’s like having an old car stereo with buttons to save your station that only save the frequency but you must manually tune to that frequency each time.its bad enough to have all my Favorites and Recentjy played showing up but nev

Hi,Managed to block all updates back in May -24, and still running my 15 devices with the golden S2 16.1 app (Android) and system 16.1.1 on speakers, my Amp and Port.  Full wifi setup without Sonosnet, and as Asus routers have a bad rap with Sonos, my AX86U is set to Wifi 5 with QoS disabled, better play it safe. Everything works decently, including Alexa and Sonos Voice.  As long as I’m on Android staying with the old app is no problem, on a new phone I can just sideload it.With the frozen state of the system I haven’t been able to add any new devices, which given my hobbyist knack is getting frustrating.  Is the new app (and system) already good enough, so that nice new speakers outweigh the potential hassle with the new software?  Or should I just stay a holdout and start to view the Sonos more as an appliance, not touching it until I someday might move house?   Any thoughts?

I'm now truly fed (gatvol!!!) up trying to stream you tube music on sonos. Nothing works.

Does anyone else spend more time trying to get their Sonos (insert product name here) to work rather than actually being able to listen to it?  

the answer seems to be yes.if i want to stream its cool but what about all the music I have on my library. I have to play on desktop and hit airplay and then the app is only a volume control LOLive tried so many times and all the instruction online do not work for loading my library to sonos. question is why have an add library funtion on the app iof it doesnt work. beyond frustrated.

Hello, I am new to the world of playing digital files on any device, not to mention Sonos. I am noticing quite a few new classical music releases are offered by lossless file rather than a compact disc. How do I play those files on my Sonos? Also, is it possible to hook a device to the Line-in to do that? If so, how do I do it?Thank you! 

Just off the phone with Sonos Support.  My initial question, within the first 3 minutes, was “is there a known issue with the Sonos App on IOS?”.  The answer from L1 was “no”.  Many troubleshooting steps later (I have deep networking knowledge) in 1.5 hours,  L2 (through L1) came back with “there *is* a known issue with the Sonos App on IOS”.   I had no opportunity to talk with L2 directly.Tom Conrad, as a fellow *giant* fan of Sonos, I hope you understand that Sonos is on the brink of ruin.  I also hope that the tattoo on your left forearm doesn’t begin to look like a Blackberry. Avid fans like me can no longer in good conscience recommend any Sonos product. Fans, if you are having trouble with the Sonos App on IOS, starting make noise.  A lot of it. Light the forums up.  Light Redit up.  Facebook.  X.  Instragram.    I know I will. Sincerely, Disappointed  

Looking forward to lossless Apple Music playing on my Amp . Nope  . I can play an Apple track on my phone from the Apple Music app . Lossless badge clearly seen . Then play the same track through my Apple Music service but selected through the Sonos amp . No lossless badge . Track is Hozier , Take me to the Church .  So conclude no Apple Lossless music on Sonos , despite recent email . And yes have checked the Sonos amp software is up to date and the Sonos app and Apple Music app . Any idea what might be going on ?. 

Dear Sonos App Dev Team,please add the feature to the Sonos app to play and add to queue all songs contained within a folder of the music library. This feature gives massive flexibility and was already included in the app version before the changes of May 2024.Please fix it, 4 months have passed since you killed this feature without reason.Best,Elias  

Trying to fix the Spotify Connect stopping working on my system, i removed the Spotify service. But whatever reason, it also delete the rest of my services.Now when i try to add the service again, the search screen returns nothing, no spotify, no youtube, just nothing. any idea? 

I see lots of aged threads on the issue where Sonos stops playing during ads. Most often, pause and play restarts as and music continues until some future random ad louses up my vibe.Yes, my apps and systems are up to date.Yes, my internet speeds are stellar.Yes, my mesh network is operating correctly.Yes, the moon orbit seems to be correct.Yes, I have logged out of Spotify and logged back in.

Hi,I would like to know if it is possible to add the favorites present on mytuner app in the sonos lists?

Can you please advise when the facility to edit and create playlists will be reinstalled on the new App? In the update from the CEO he said this was scheduled for Sept/Oct and yet still there is no sign of it nor any further indication of when it will return. I’d appreciate an update. Thank you 

After roughly 10 months, the Sonos app does not work reliably.  For example, the “no items available” message comes up without any system changes, and goes away for unknown reasons (not for any of the fixes I’ve tried).I just want to listen to music, not be part of an experiment.My question is:  is it fair to give my (seven) speakers away, which lays the problem on someone else?  Or should I destroy the hardware, saving someone else the frustration, given that no fix seems to be imminent?

I have 2 Play 1s, a Beam and a Connect Amp.  One Play1 And the Beam connect and work fine.  The other Play1 and the Connect Amp are recognised by the app but fail connection, and for the Connect Amp will not update the software so can't complete.  I do not understand how 2 items work but 2 do not.  Have had 2 phone sessions wth agents with no success.How can half the system work and half not especially when the play1s are identical.  Surely it can't be anything to do with my router or wifi.I was in the process of updating my sonos but am now having second thoughts unless I can get a handle on the the systems reliabilty.  

I wish to play mp 3 tracks I have saved on my phone and cannot see how to access them or play them via Sonos. Please advise.

Yesterday I opened my Sonos app (S 2) on my iPhone to play some music.Instead of the normal screen, I had a message to the effect that “an update is required before app is usable.”I have automatic updates turned off in system settings, and prefer to manually update to a new version in case of bug(s) being discovered, etc..  I have never seen a message like this before, and would prefer to not be forced to update.I am now updated to S2 16.5.1 (build 82360160).Please advise as to (1) why this happened and (2)  how or if  I can avoid being forced to update in the future.

WhenI use the Sonos app to search Tidal for an artist and then select artist radio, there is no play function. There is on the iOS app on my computer, just not on the app. Is this being addressed?

Tried to reboot Sub. Can’t connect when asked to press. Tried LAN still no good. Then went on to pair x2 play 3 and couldn’t connect. Then parts of App stopped working. What’s going on?I am surprised my playbar is working as nothing else is.😔

I use the Sonos alarm feature daily and love it.  Recently I noticed a notification showing up on my iPhone for an alarm that I do not have either in the Sonos app on my phone or via the PC application.  Interestingly no alarm is triggered at the time this alarm is set for.  I just get the notification.  How do locate this alarm and cancel it?   

ive followed the instructions to the Tthey were very intricate until it gets to the network credentials, i dont remember setting them up and ive tried my username and password (login) that doesnt work, and your instructions doent say anywhere how to find this nighmare Edit:ive done everything the directions say and it does NOT work. cant find support would love if anyone can Moderator Edit - Combined posts.

I have 2 speakers: a Roam 2 and a Roam SL.I successfully added both of them, only to notice that they were set up as 2 different systems. I factory reset my Roam SL, but when trying to add my Roam SL to the same system as my Roam 2, it tells me that I need to update the app, and when I click on the “Update Sonos App” button, it brings me to my browser to a page to update the Beta Controller App.I was a beta tester for the Roam 2 speaker, but I changed phone since then (from Galaxy S22 to a Pixel 9) in case it’s relevant.Could uninstalling the app, and re-install it fix the problem?

I have inadvertently duplicated the name of the same device on my system. How do I remove one name?

I recieved a Sonos email inviting me to ‘hear more with lossless on Apple Music’ by connecting my Apple Music app to Sonos.  I then clicked  on a  ‘LEARN MORE’ button which linked me to a page that says you can listen to both the Apple Music universe of music plus your own ‘entire library’. I followed the instructions to then connect Apple Music witrh Sonos but kept coming up with message saying ‘your Apple Music account access has expired’. It then asked me to re-authorise. I repeated  this multiple times, however it just kept looping back to the same expiry message without giving me access. I then tried all the suggestions in the following related Sonos Community thread without success: So finally, after going via the Sonos chatbot, livechat and finally a telephone call to customer service (0800 026 1526) I finally discovered that you can’t connect the apps without a paid for Apple Music subscriptions. So even though I only use my Apple Music app for my personal library of paid for t

Used Sonos to listen to my music folder. Today 'Access Denied' ... no explanation given in SONOS messages