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Thought i would post this, as there doesn't seem to be a fix.

Completely random situation. Add 2 or 3 music to the queue and then try to add another and it says 'Unable to add to queue'. Clear the queue and add 1 song and it plays and i can view the empty queue. Try to add another song and you get 'Unable to add to queue' What !!!

Clear the queue follow all the the info from my last post. Restart router, etc. Then add songs to queue, i can view, edit, etc. Clear the queue do the same thing and try to view again 'Unable to view queue. Try again later'. Clear the queue and add 1 song, all good, view queue o.k. try to add song and 'Unable to add to queue '.

Tried multiple times, over a few days, weeks, etc. Same thing, random all the time. Sonos tech go through the same thing, restart router,  etc. Just the same. Getting fed up, as there doesn't seem to be a fix. Loads of app updates but still not fixing.

 

Just an update to this. If I use Plex app for music, no issues, I can add, remove, update the queue no issues every time. It's just the Sonos app. Trying to stay faithful but I am using Plex more for music at the moment. 

Moderator edit: Combined posts

Hi ​@Markkk01,

I’m sorry to hear that you’re having issues with the queue in the Sonos app.

I tested with my system using my Samsung S22+ and wasn’t presented with any error messages when adding songs to my queue: I added quite a few to test if any error would show. Testing with an empty queue as well, I was also able to add songs. 

I can see a case in our system and what was suggested by our team, however this case was back in November, so may not be accurate to your situation now. From what I can gather from that chat, only one device you had was having this issue? If so, and the issue doesn’t occur across other devices, then it’s likely something isolated to that device. Either permission settings or wireless interference can cause the app to display that error message, though since rebooting your router temporarily fixes the issue I would say interference is the more likely cause. Do you have any additional networking equipment, such as wireless extenders, powering adaptors, etc, that doesn’t meet our system requirements? So the community and I can offer assistance, please let us know your routers make and model, as well as any other networking equipment you have.

You case still exists with support, so it would be worth reaching back out to them to continue where you left off. I would suggest submitting a diagnostics within ten minutes of the queue issue occurring, then contacting our support team with the reference number given. Your case is linked to the same email address on your system, so the support agent you speak with will be able to find it with that.

I hope this information helps!

Hi, thanks for the reply on this.

I have been going through my system and some settings were set to 'On / Enable', even though when I setup the system I turned them off, so I never checked.

Anyway, as my Sonos is connected via LAN it doesn't need WiFi on but for some reason it was connected to bith LAN and WiFi. So, I have turned WIFi Off (Should use SonosNet). Then on the Device Enable WiFi was also on and I have Re-Disabled it.

So, I will now give it some time and see if the error shows up again and then update this ticket

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