Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 9,722 Topics
  • 64,472 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
  • 0
  • 3
9722 Topics
E
EasternsoundmanContributor I
asked in Controllers and Music services
Dolby Atmos via Airplay 2

Does anyone know when Sonos plans to allow the Era 300 to receive Dolby Atmos sound via Airplay 2?

602116
jgatie
G
GraPCAvid Contributor I
asked in Controllers and Music services
Duplicated system

My Sonos system is duplicating and showing that I have two systems on my network. The S2 app shows that both systems are identical and regardless of which one I pick they both work(ish). If I log into the web app, it shows two systems, one with all bar one speaker (Five), the other system contains only the Five. I have tried turning them on and off, I have tried a wired vs wireless setup and nothing changes. Is this a bug that is causing the issue or am I doing something wrong?  If it helps, my internet set up is a VM router with the wireless turned off and BT whole home discs providing the WiFi signal I also have a separate wireless access point in the garage which the Five is connected to. Thanks

1436
Airgetlam
D
dwpssContributor I
asked in Controllers and Music services
youtube music only displays a shortened list of songs. Then loops back.

It doesn’t even list songs past the A’s.Searching works. I can play songs i search for.But they don’t show up in the app. 

381
Sotiris C.
J
Jonny HContributor I
posted in Controllers and Music services
s1 issues

Hi, is anyone else having issues with s1 being unable to connect to Sonos? I had issues where speakers were missing & reboot of boost and or rooter had sorted them, but was getting tired of doing this.  However now I am unable to connect to Sonos at all. I have tried rebooting but no success. 

886
J
Y
ytmContributor I
asked in Controllers and Music services
YouTube Music stuck in authorisation loop on app

Ever since I got my Ray, I’ve been trying to get YouTube Music playing on it via my Android phone but it refuses to work. I am a YouTube Music Premium member. I’ve also found a temporary work around.When adding YTM to Sonos and signing in with my account that has an active YTM Premium membership, I could not search for any music. It would say it could not find any thing on YTM’s search. I uninstalled the sonos app, cleared cache, made sure all of my apps were up to date etc at least 5 times. I used both Brand and non-brand Google accounts with the same email as Sonos. I also tried removing the Sonos connection in my Google account settings.I attempted to sign in to YTM using the Sonos Windows app and it worked! With the non-brand Google account part. I can search for all of the music on YTM as intended.However, upon reinstalling the Sonos app, it will not let me search. It says my YTM account needs to be reauthorised. I have followed the in-app steps to do this several times and it did

2171
Jamie A
E
EradicuaContributor II
asked in Controllers and Music services
Amazon Music Has Updated Their Authorisation Mechanism - Sonos authority request yet to update

From the Amazon Music Api Developer program, explaining the change from API 1.0 to new Oauth 2.0 system, still in closed Beta for development, but the basic method, if not configured, seems to automatically convert to the lowest authority-authorisation (if that makes sense) which is simply library read. You can read and play everything but cannot manage any of the following (see table below)This is determined by new/updated authorisation as defined by scopes. Unless explicitly requested, with additional scopes in the below format, Amazon Music will return the lowest authority access, the basic library:read scope. See below. Now, how can we make sure that Sonos is sending the proper requests with the proper scope? Because mine certainly isn't. I can't do anything with my library: here's what songs, when playing, look like. Can only "View Artist on Amazon" - seemingly not even album! Can't add to library, favourite/like/upvote song (or dislike/downvote), create or manage playlists, nothi

1391
Corry P
P
Pacific JimEnthusiast I
asked in Controllers and Music services
Music Library Control Stuck In Playlist

I was very pleased when Sonos reconnected me to my personal iTunes library 2 or 3 months ago. Two weekends ago I discovered that using my Samsung S23 I am unable to get out of a playlist. When the iTunes library returned I was able to jump out of a playlist to an individual artist or scroll up and down a play list. Now I am stuck in the playlist and can only navigate the playlist using the forward or backward arrow on the song playing. Is anyone else having this problem? Do you have any advice on how to fix this?

653
Corry P
N
NedLittonContributor I
asked in Controllers and Music services
problems managing dynamically linked speakers from two iPhones

Our Sonos system comprises two Play 1 and two One speakers. We control the system from our two iPhones. If one of us dynamically links two speakers to play the same music (i.e. not using named groups), then stops playing any tracks, the other iPhone is unable to unlink those speakers and link different speakers. The previously linked speakers appear to be “sticky”. Sometimes, after waiting a few minutes, functionality returns,. It seems to me that the linking functionality, when applied from different iPhones, is flaky. Our system is up to date. We are using app build 80.14.09. We have an iPhone 11 and an iPhone 16. Is this a bug, or does anyone have a solution?Thanks

281
Jamie A
B
barry1061Contributor I
asked in Controllers and Music services
Sonos App

I have resisted moaning/complaining about the Sonos App but I have now reached the end of my patience, I have never been so frustrated with anything in my whole life than the so called Sonos App upgrade. I have several Sonos products which I do not know how many times I have performed a factoy reset, how many times I have removed the App from my iPhone and iPAD and it is hit and miss whether anything gets back to how I would expect technology to work in this day and age, all very disappointing. I had no problems prior to the App upgarde, I now have a Christmas Album through Sptify playing on three of my Sonos components and I have absolutely no control over them, I can’t even stop the music from playing, the only way I can stop the music playing is by switching each component off, this is just madness. So what is my issue, I have absolutely no control of my components through the App, no volume control, unable to deslect a component that is linked, unable to change the music which is p

2156
Corry P
E
El DavrosContributor I
asked in Controllers and Music services
Airplay works but sonos app can’t see system

The Sonos app on my iPhone worked until today. It now sees my wifi but doesn’t see my system. My Sonos devices are showing up on my router as connected and Airplay still works. Deleting and reinstalling the app did nothing. Anyone have any ideas?

1402
E
J
jamesgreigContributor I
posted in Controllers and Music services
Problem Connecting Sonos to Soundcloud - solution found

I was having trouble connecting Sonos to Soundcloud and found this post (https://en.community.sonos.com/controllers-and-music-services-229131/can-t-connect-soundcloud-to-sonos-6897655) which described the issue I was having.    After a bit of mucking around I found the solution which was to enter the code provided on this page. https://secure.soundcloud.com/activate  Unfortunately the post above was closed for further comments so I could not add my solution so I figured I would create this post.  Happy New Year! 

1231
Stanley_4
B
Billyboy13Contributor I
asked in Controllers and Music services
Sonos/ Sirius connectivity

Just purchase a $5,000 entertainment system. When I try to access mny Sirius account thru Sonos the channels are all greyed over. I see several threads have been opened re this issue so I know I am not alone. What is really bothering me is Sonos enginers blame Sirius & vice versa! Also, it appears this issue has been brought to Sonos attention quite some time ago… Shame on you Sonos for not resolving an issue so many customers have brought to ligh!!!!!!!

1208
K
D
Daniel_50Contributor I
posted in Controllers and Music services
Downgrade Play:3 and Beam gen1 to S1

Just a tip in case your downgrade to S1 fails during detection of your Sonos device in the S2 app after starting the downgrade process.In my case I did the downgrade via my Android phone which was connected to my 5Ghz WiFi. I had to switch my phone to 2.4Ghz WiFi first and then start the downgrade.

722
D
Bob235178
Bob235178Trending Lyricist I
asked in Controllers and Music services
Cannot Airplay to Sonos speakers

I’m unable to connect to any Sonos devices in my house.  The console on my Mac gives the following errors:“### Ignoring device found without pairing ID: 61856318877894, 'Sonos Arc System'”, “APSAudioFormatDescriptionCreateWithCMFormatDescription:289: got error -6735/0xFFFFE5B1 kUnsupportedErr”,“ptpClock_GetSynchronizedNetworkTime:560: false condition”, “BAE [0x549B]  [0xA87D] ### APSNetworkClockConvertUpTicksToNetworkTime returned an error: -71974 for anchorTimeHostTime = 125263.270, anchorTimeHostTimeTicks = 3006318482364”,.The one that concerns me is the one about the pairing id.   Is anyone else getting that message?  It appears that the lack of a pairing id is what’s preventing any of my Sonos devices from receiving Airplay(2) streams. I have the streams set to ALAC, 24 bit, 48kHz, is that compatible with Arc?

1301
Corry P
J
John75Contributor I
asked in Controllers and Music services
Spotify is skipping tracks on wifi

Is it only me facing the track skipping issue with Spotify while on wifi?Moderator edit: combined posts

322
Corry P
D
DaveTooContributor I
asked in Controllers and Music services
unfinished songs on Sirius XM on Amp

Songs randomly change, mid-song, on Sirius XM, and change to another. It just happened again:  Led Zeppelin song was playing, stopped, and Stephen Still’s song starts playing, until its completion. I can’t discern a pattern, but it happens many times a day. Can’t determine if it’s Sirius XM or Amp. Anyone else experienced this? Thx

422
Corry P
L
LaLacContributor I
asked in Controllers and Music services
sonos five error need to login as system owner

Sonos people...how can you exist as a brand, company, whatever? Really. Is it because of the marketing??How the f is possible that in 31 December 2024 to have the same issue with "need to login as system owner" error???? When this error was brought up by several customers for months already.How can you not give a single s**t about your products? Absolutely insane. What do you work? What exactly have sonos employees done for months, if today a user can encounter the same stupid error??? You products cost a hell lot of money...and after we receive the products we look like clowns trying to do BASIC AND SIMPLE things with your dumb products. Absolutely unbelievable.How the f can we get rid of this error? We tried everything. Unistalled the app, reinstall the app, reset the speakers. What the hell is going on? Noone from sonos is using the products???And how can a SPEAKER in 2024 not have the most trivial and basic feature...BLUETOOTH?!?! It is insane...no other way to explain this...its I

1526
Corry P
B
Bryan9rocksContributor I
asked in Controllers and Music services
Playlist Issue

 Certain playlists I'm using from YouTube music seem to multiply once they get into Sonos for playing, as I go into the queue the playlist goes from 150 songs to 33,000 songs. It's just multiplying the playlist over and over again. This is causing issues with the same songs playing repeatedly. I've tried changing the playlist in YouTube music, I've tried disconnecting from YouTube music and reconnecting, I've tried deleting the queue and trying again, and nothing works.  Please help  Thanks 

591
Airgetlam
J
JustCallMePaulContributor I
posted in Controllers and Music services
Use PC or Mac with connected speakers as a Sonos "speaker"

I think this is a request for enhancement. Spent some time searching the community and didn’t find this already discussed.It would be nice if the Sonos PC and Mac apps could be enhanced (or maybe a separate app created) so that a PC or Mac and its connected speakers could serve as a Sonos “speaker.” That is, it would appear in the Sonos app in the list of devices in the Sonos system and could be grouped with other Sonos speakers.For example, when I play music from iTunes on my PC, using AirPlay I can send the sound to any or all of my Sonos speakers and the computer’s connected speakers, all nicely sync’d. When I’m playing music from Pandora using the Sonos app, I’d like to be able hear that in the room where my computer and its speakers are.Well, looked some more and found this. Sounds like the old-timers know this (fairly obvious) idea has been around and rejected for years. Also, it sounds like one could put a Port in-between the PC and its speakers and accomplish this at considerab

2017
J
R
RobH15Contributor I
asked in Controllers and Music services
Connecting devices to Ipad

I have a Sonos one, Play 3 and Move and up until recently I could connect all 3 devices on my ipad and play them independently but now the One and Play 3 can only be seen on my ipad if they are hard wired into the router.I have tried to add them by bluetooth but neither can be seen when searching unless they are hard wired in.Any idea how I can get them back on the ipad without being hard wired in?

684
R
D
dmhirschContributor I
asked in Controllers and Music services
sonos input device option

how do i use my ipad mini music library as a source for my sonos system?

465
Pools-3015
R
rs48635Contributor I
asked in Controllers and Music services
iPhone app no control but web browser does control system

iPhone app no control.  Can join system and see all devices. Sometimes get a message “unable to control system” web browser does control systemsame symptoms on two iPhones - both were working. Neither are company owned.  Pressing play button on any speaker will start the last source.   Lucky for me I like BBC 6music so at least I have some music. Buying five  Sonos devices to get a single Digital radio station is hardly a good deal   ACTION so far have deleted (latest) iPhone apprebooted iPhone left WiFi network and re-joined   NEXT actionrevert to S1 app? Feels like a huge effort to reset all five devices   

625
Airgetlam
A
AlrichdContributor I
posted in Controllers and Music services
working app for COLOROS

Hi - I haven’t been able to use my Sonos products from my phone in months now. I tried re-installing the app about 10 times, it opens to black screen with white logo, then turns to black screen and crashes. I have seen threads from 6 to 7 months ago with COLOROS users having the same issue, when will it be corrected ? I can wrap my head around the fact that there still isn’t a fix !  Specs of my phone :OPPO A72 COLOROS 11.1Android 11Qualcomm Snapdragon 665I know there is a web app, but it is not a viable long-term fix. There has to be a true corrective.Many thanks in advance for your support.

354
Airgetlam
J
JohanRHolmContributor I
asked in Controllers and Music services
SR Play radio hours delayed, or loop

Every now and then, SONOS app Sveriges Radio (P4) plays content with several hours delay. It can also start replaying segments from hours ago. Or loop. If I stop, and hit play again, it normally starts broadcasting in real time. Then, after a couple if days, or weeks even it happens again.Anyone else experienced this? Any clue why this happens? 

1197
J
T
Topbrick1Enthusiast II
posted in Controllers and Music services
My Music, and my Roam

Yet again I re-installed My Music onto Sonos. It lasted two days and has vanished yet again. Also, although the app shows the Roam is playing, there is no sound and the app can't detect the Roam to attach it to another room.CEO incompetence is often cited as responsible for this car-crash of an app. Perhaps alternatively, it is their desire to actually drive people crazy with this deliberately appalling pile of junk.

719
T
Terms & ConditionsCookie settings