Controllers and Music services

Hi allUpdated iOS app this morning to 80.16.32 and we can no longer group speakers, getting a little need to update banner.When trying to update it just spins and eventually get an error page, but with no error codeFollowing steps to unplug Ethernet, reboot router, reboot switch, unplug and plug in again all speakers, uninstall app, reinstall app, restart phones etc all do nothing at all.Anyone else have this and any suggestions on how to resolve please?UK support isn’t open over weekend so kinda stuck.Cheers 

I had my Era connected with no problem to my system. with no change to anything, the system dropped (not connected) my Eras 100 and I had to disconnect from the power and reconnect. It worked for a about 15 minutes but then it disconnected again. Now it wont connect after Eras hard reset, network reset, and attempt to reconnect. Sonos app does not have a remove speaker option (blows me away that such a basic function is not available).I believe the software has glitched and the Eras is “stuck” and it wont allow me to reinstall it. Its the BedroomMy system: iphone 

I'm getting a new, intermittent but frequent bug where I get the Something Went Wrong error when trying to play an album from local library. The remedy seems to be to hit play on the first song on the album, rather than the play button on the album page itself. Doesn't seem to be an issue when streaming via Deezer though. 

Is there a way to edit my current playlist? More specifically, I am trying to change the order of songs, or delete individual songs. That used to be possible on the prior App version but has disappeared in the new one. 

Diagnostic sent - ********** Moderator Edit - Recorded and removed diagnostics.

Does anyone know how I can get rid of previous playlists. My daughter had family Spotify of which I was part but we have now moved over to Apple Music (Spotify account has been deleted). Unfortunately, I didn’t remove my playlists. They are now greyed out and I don’t know how to get rid of them. Can anyone help.   

Is anyone els still not able to set an alarm of any kind on the app? It lets you set it up then your check back and it’s gone….yes everything is up to date. It’s been MONTHS since the alarms disappeared they are bound to have a fix 

The app is unable to play anything from YT Music. Standard "try again later" or "check your internet connection" rubbish..It plays SoundCloud just fine but is unable to connect to YT Music. I somehow managed to remove my account but am now unable to re-add it (because I need to check my internet connection!)Anyone else experiencing the same?(Nothing's changed in my environment)

I have used Sonos products for over a decade. Always happy and always recommend the product. Sonos screwed up the app in 2024 and have still not fixed it. Unbelievable. 

After the latest update, I lost my access to my music library (I have an older basic Buffalo Linkstation NAS - LS210D). I am pretty certain I was using SMB2 protocol. Although I don’t recall any issues before, I checked and changed the folder access to read-only and access is restored.  from 4 mos ago post by Ken_Griffiths:The username and password assigned for access to the shared library folder needs to be a user on the PC that has read-only (ideally) permission on the MUSIC share - check the folder properties on the PC to see which user(s) and what permission they may have to access the share and its sub folders and files. 

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? New app is awful! so user non friendly 

I connect all my items (amp, Move2 and Era 100), but the dissappear from the app. I can still play spotify through spotify, bit in Sonos app there is cero… This is my first experience with Sonos and I am not impressed..

Recently, I have had trouble connecting to Audible with my Windows controller. I can use my iPad and Android to contact my Audible books. Just not Windows 11. I tried uninstalling the controller, and removing and adding the Audible service. Nada. Obviously, I’m not having trouble with the network, or the other controllers wouldn’t work.

I have a Sonos System with a oneSL and an Amp. Controlled via Android and my laptop with MACOS. Now I just upgraded tot MACOS 15.1 and Sonos can not find my system anymore.Firewall is On, but Sonos App and SonosLibraryServer are both allowed incoming connections as said in the instructions.Setting the Firewall off, does not solve the problem.Off course the system is there, my androids are still working.Please advise.

When I log into the Sonos Web App, it has 8 of my speakers in one system and the 1 amp on its own system. My system at home all have static/assigned IPs, all on Wifi 2.4ghz, no ethernet.Ironically, the single amp on its own system (Web App only) is continuously causing all kinds of problems (disappearing/appearing on iOS app, Windows app, volume delayed or doesn’t adjust at all, editing alarms, etc.). I have a feeling communication with the Web App is causing my problems since it does not align with the iOS app or Windows app (they list all speakers and the amp).Everything works flawlessly (beautifully!) using Sonophone (obviously not having to communicate back to the proprietary Sonos Web App). How do I merge the single Connect: Amp into the same system on the Web App? I’ve done the factory reset already of the Connect: Amp...still spread across 2 systems.

Anyone know how to fix error 913? Mac OS 13.6.6 Cheers.

My Sonos is offline on all radio stations. Anybody else having connection problems?

I pay for Amazon music and it is my preferred music stream service.  Why am I having connection issues with just the one service but the others play just fine.  Leads me to think it’s not a wifi issue.  It is constantly going in and out with Amazon, it is unlistenable.

Yesterday we had a broadband outage for a couple of hours, granted not the end civilisation as we know it but, we were unable to access our local music library as the App would not load.Why won’t the App load if there is no internet?Surely if our local network is up and running we should be able to play our own music?I’m pretty sure you could do this was working in the old App?Is there any plan to fix this? ThanksGeoff

Hardware updates launched from my iPhone (12 mini, up-to-date) have been failing (for many months) in three  of my ten rooms - two have Sonos Amps, one has a Sonos Five.  However, hardware updates launched from my MacBook Air (M1, up-to-date) always succeed.   Any ideas why this might be true?  The problem is 100% consistent no matter where I am in the house (I’m normally 5 feet from the Router and my Sonos Boost), and has been true for many rounds of updates (Sonos, iOS, MacOS.).  Error is typically 1010, though I think I may have seen 1000 once or twice.This is not a major issue, since I CAN update the hardware.  But it sure seems odd, right?

I started to use the Roon app to replace the Sonos app.It is working great on my Sonos speakers. Qobuz and Tidal have been much well integrated in Roon and it sounds really amazing.The Roon server is on my pc right now but I ordered the Roon Nucleus One to be my future server. On my iPhone I have the Roon app very easy to use where I am connected to my Qobuz and Tidal accounts. I have cancelled my Spotify subscription as Qobuz or Tidal have a better quality streaming.Any other with the same setup or experience?

Hello,I understand from what I know of Spotify Connect enabled devices that it’s pulling in the stream directly from the source (Spotify) as opposed to the device that initiated the stream (my cellphone -iphone12). However, it appears it’s not behaving correctly. I figured I would check with the Sonos community before hopping over to Spotify. ObservationCell phone connected to home network via Wifi. I started playing music on my Sonos speaker(s). I reset my cellular statistics I left the house for about 1-1.5 hours for a class (phone was idle)  Came back home and spotify still playing on Sonos speakers Checked cellular statics and it says Spotify consumed about 1GB of dataSpotify SettingsDatasaver was enabled Video podcasts - Download audio only set to true Video podcasts - Stream audio only = set to true (I don’t think I am subscribed to video podcasts) Playback

I have a question about how I can navigate to the album of a currently playing song from the “Now playing” screen?I can navigate to the artist of a current song by pressing the “three dots” button, but not to the album.I would appreciate a screenshot showing me the button or an acknowledgement that this functionality is currently not present.

Hi, Recently noticed that I cant see any songs in the queue. It's definitely playing them, but I cant view them or see what's coming up or choose a different song from the queue. I use  mainly amazon music and I'm sure this has only been an issue recently. Any ideas, suggestions, recommendations would be greatly appreciated. Thanks

Hi there,One of the main features I expect when playing music is that I can easily switch to the album related to the song currently being played. How does this work 8n the new app?When I play music, e.g. see below, and I click the 3 dots at the bottom right of the pop up window (see below) I get this screen this screen of course completely lacks any functionality related to the album.any ideas on how to work around this? Or does anyone know if this major feature will be added any time soon to the new app?