Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,999 Topics
  • 26,145 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
  • 0
  • 1
G
GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
  • 0
  • 16
Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
  • 0
  • 7

3999 Topics

M
moeron58Contributor I
posted in Controllers and Music services

Sonos Controller can't navigate Plex library by folder

The Sonos controller can “see” the shared content on my WD PR4100 via the Plex service but, unlike the Plex or Plexamp players, doesn’t provide an option to search by folder, it only allows by album, by artist, playlist, recently added, etc.  There is an “Other Sources” selection at the bottom of the menu that opens up to show “Music/MyCloud PR4100, which seems like it would show the shared folders, but it’s greyed out and not activated:Is there anything I can do to activate this?  Forwarding to the local port Plex uses on the private network doesn’t do it.

8
E
9 months ago
S
SilentBassContributor I
asked in Controllers and Music services

Sonos Wireless HiFi System listed as a user on my computer Windows 11

I was in my start menu and hovered over my account name and noticed another account pop up named “Sonos Wireless HiFi System”, I clicked on it, and it just basically logs back in my account. It shows up in windows settings, accounts, other users as well. Using command prompt doing “query users” only my account shows, doing “net user” the sonos one shows but list my account as admin, I am wondering if this is a normal thing, and am guessing it has to do with how the sonos app streams music off my pc to the speaker. Or if is this not normal and I need to do something about it. other information that may help OS: Windows 11 (22H2) Build: 22621.1992SYMFONISK Bookshelf Speaker Sonos OS: S2Version: 15.6 (build 74043110)Hardware Version: 1.20.3.3-1.0

2
S
9 months ago
R
Raymond973Contributor I
posted in Controllers and Music services

Appairage Sonos arc + 2 Sonos ERa 100 + Sub + 2 Sonos SL One

BonjourJ’ai fait l’acquisition de deux enceintes ERA 100 que je voulais appairer avec le système existant (Sonos Arc, Sub Gen 3, 2 Sonos SL). J’ai essayé toutes les associations possibles mais je n’arrive toujours à appairer la Sonos Arc avec les deux nouvelles enceintes ERA 100.Comment faire pour y remédier? Merci d’avance de votre réponse.Raymond

2
R
9 months ago
S
SoundchasrContributor II
posted in Controllers and Music services

Best solution for wall or stand controller?

I'd like to have a controller in the kitchen that guests can use to control the music and that shows now playing info.  Either on the wall or on a stand.  I understand that Sonos doesn't make anything like this. Has anyone else come up with a solution that they like and could share?  I saw that the new Google pixel tablet has a docking station so that might be an option but don't know much about it. Thanks for any suggestions.    

3
ratty
9 months ago
X
xushaohaiContributor I
asked in Controllers and Music services

Can't add music on network neighborhood

win11电脑能读到网络邻居的音乐资源，但sonosAPP添加不了该音乐资源，请问怎样解决？谢谢！ Moderator edit:Google Translate- The win11 computer can read the music resources of Network Neighbourhood, but the Sonos APP cannot add the music resources. How to solve it? Thanks!

1
Ken_Griffiths
9 months ago
DJ1911
DJ1911Contributor I
asked in Controllers and Music services

Music library unavailable since software update

Hi, what happened to old fashioned “my library”?Also voice control seems to ignore my voice. Still hear “I can't understand, please use Sonos app” :-(please improve DJ 

5
Ken_Griffiths
9 months ago
V
VasylRContributor I
asked in Controllers and Music services

Multiple User Profiles

In the reference of ““Any idea if this support is planning? Need to separate streaming services between different accounts.

1
Airgetlam
9 months ago
A
AnnadaleContributor I
asked in Controllers and Music services

Trying to play Album from Spotify only get a few songs

Search in the app for an Album. This used to find albums in my collection or on Amazon or Spotify.Now with Spotify all I get is “Featured” songs and a link to open the Spotify app.Is there now way of playing whole albums from within the app any more? 

3
Ken_Griffiths
9 months ago
M
Mrs puffContributor I
asked in Controllers and Music services

local music library on my android phone no longer recognized by sonos

I have had couple of Sonos roam’s for about six months now. I installed the app on my android phone.  On my android phone, I have a micro SD card, that has my music library, thousands of songs. When I first was using the Sonos app, I would start it up and it would give me the choice of Sonos music, say the free stuff, Sonos radio or choosing my music library. Recently, when I start the app, I no longer see my music library that is on my android phone as a choice, only Sonos radio. I have had to upgraded a few times since I have owned them and can’t pinpoint exactly, but expect this change in behavior came after an upgrade. I looked through some of the community threads regarding issues with connecting to a music library but they all seemed to be connecting to a network connected music library device. My library is in the same device I am running the Sonos app on, my android phone. Any assistance would be appreciated. Thanks

12
buzz
9 months ago
A
Alpine KiwiContributor I
asked in Controllers and Music services

Sonos S2 on iPhone has black unresponsive screen

For the past 24 hours my Sonos app has only showed a black screen.  Running iPhone 13P on iOS 17 Developer Beta and latest Sonos update.  I have removed app and reinstalled it, issue remains.  Cheers for any help. 

6
Airgetlam
9 months ago
M
mgenthner25Trending Lyricist I
asked in Controllers and Music services

Sonos + Plex service problems this evening

I have a Synology NAS with locally stored music files that I play through my Sonos system via the Plex service. It has been working well for months but just tonight, i see that I am unable to browse my files either with the Android S2 Controller or via the Sonos App on my PC.I tried reauthorizing the service multiple times and each time a browser window opened and Plex reported that I had successfully reauthorized my account. However, when I returned to the Sonos controller, I was unable to browse my music files via the S2 App.I then deleted the Plex service (via the S2 App) and tried to re-add the service to Sonos. Initially, the App responds with “Check your network connection. There was a problem getting started….” However, there is no problem with my network connection as confirmed by my ability to post here.I have restarted everything -- router, all Sonos players + Boost, and I restarted my NAS drive. I have no problem logging into the NAS from a browser window on the PC and when

9
N
9 months ago
S
StraboContributor I
posted in Controllers and Music services

Adding a new product on S1 Controller but app sends me to S2

Hello.I have looked through the questions and haven’t seen one similar but apologies if already asked (there was one 3+ yrs ag).I have 3 x Play 1 and 1 x Play5 which are NOT compatible with S2.I recently removed the Bridge and have now managed to connect directly….. well two of them.I left the third and now, when trying to add, tI go to Settings > System > Add Product and a pop up box says Sonos app needs updating before I can do anything else.Clicking update on that open a window which takes me to the S2 app and asks me to download that. I really need to just add the final Play 1 into the existing system but circumnavigating the command to update to S2.Any thoughts appreciatedThanks.

14
S
9 months ago
P
PerKingoContributor I
asked in Controllers and Music services

Telmore music does not appear in the music services list

When adding music services, Telmore music does not appear. According to everything I can find on the internet it should be there? Is there something im not understanding? 

2
P
9 months ago
Error when updating S2
Error when updating S2Contributor I
asked in Controllers and Music services

Problems with updating S2 controller

The S2 controller constantly prompts me for an update, however, when I try to update I get a “An unexpected error occurred. Please try again” 

6
Airgetlam
9 months ago
T
TLM HGBContributor I
posted in Controllers and Music services

Cant Add An External Drive to Sonos

I have been trying to add a Western Digital external drive to  Sonos on my Macbook.  The response comes back “No path to be added as a share.”  I have also tried a flash drive.  Sonos can see the subfolders on both drives.  Are there any permission issues here.  How can I get the drives to attach to the Sonos system.  The external flash drives are connected via USB (of course).

6
T
9 months ago
E
EconjpContributor I
asked in Controllers and Music services

Plex on Sonos - browsing by folder

When you use Plex server on its own (e.g. iOS app) you can review your whole library by looking at its folder structure. However, when using Plex to play on Sonos the only options are by By Artist and By Album, both relying on metadata that are notoriously dodgy. Why can’t Plex on Sonos replicate this most simple function? This is the only way forward… I am still using S1 - not sure whether it is worth investing in an upgrade to S2...

2
106rallye
9 months ago
R
rmarschnerContributor I
asked in Controllers and Music services

Sudden S1 non-connectivity

After years with only the occasional lost connection, my old S1 system cannot be found by the S1 controller, either on my iPhone or my MacBook Air.  Literally overnight -- boom; no way toreach any of the four series one Sonos components.  Have rebooted everything, reloaded the controllers -- nothing helps.Any ideas, anyone?

3
R
9 months ago
R
Rex BlockAvid Contributor I
asked in Controllers and Music services

Android App always wants to jump to an empty queue

After the latest app update, when you tap on the Sonos Android app, it always wants to display an empty queue, even if the queue is empty or not in use. There is nothing to clear, edit, or save for later.  Why does the app default to showing something that is not in use when it really should be showing the devices on the network? To be clear, it only appears when you’re bringing the app back from sleep, but it’s annoying and not at all relevant, and it never behaved this way before. 

4
R
9 months ago
H
hughjarvisContributor II
asked in Controllers and Music services

how do I stop the queue from loading when I open the app

After a recent upgrade, when I open the Sonos app on my Android (Moto Edge) phone, the queue pops up. I don’t use the queue so it’s just an annoying barrier to entering the app to play my music. I can’t see any way to stop that from happening. Has anyone else solved this..? Thanks!

10
Corry P
9 months ago
M
mattmikTrending Lyricist I
asked in Controllers and Music services

Use ARC and remote at the same time?

So odd question, but given that Sonos has removed the iPhone volume button functionality I am trying to see if I can come up with a solution or if I need to buy the Ikea remote.  Is there a way to have your TV run through arc and also use an old remote for volume for music?  I have tried my remote and it does not register when the soundbar is hooked dup to arc.  We use this soundbar for music all the time so I would like a better solution than the janky slider in the Sonos app.  Any ideas?  Thanks!

9
ratty
9 months ago
J
jimbo1981Contributor I
posted in Controllers and Music services

Sonos alarm sometimes plays wrong radio station

My Sonos Beam and Sonos One are setup with alarms to play different radio stations (both from TuneIn radio, both at 7am, Kiss FM and BBC Radio 1) however they sometimes both end up playing Kiss FM.When I go into the Sonos app on my PC it shows that they are playing the correct stations but they arent! (Kiss FM has a distinctive self-advertising jingle so I know its playing Kiss FM and not BBC 1)This happens fairly often, today being one of those occasions. I submitted a Sonos diagnostic report 898793610

3
Airgetlam
9 months ago
M
markshafContributor I
asked in Controllers and Music services

No Dolby Atmos with Arc + Sub Mini from Amazon Music via Sonos S2 app

So, I have an Arc, Sub Mini (and two Era 200s). I can't get the Sonos app to show the Atmos indicator from the Sonos app. I'm playing tracks that already to be Atmos from Amazon Music or Tidal.I reduced the surrounds to just leave the Arc and Sub Mini and it's the same.Do I need to remove the Sub as well? 

3
M
9 months ago
P
Polly1Contributor I
asked in Controllers and Music services

app not working

Is anyone else opening the Sonos app and it says Sonos like normal than just goes to a black screen

4
Ken_Griffiths
9 months ago
H
HelpingIsKindContributor I
posted in Controllers and Music services

SYMFONISK Not Connecting to Router

My IKEA SYMFONISK Bookshelf can find my router, but it cannot connect to the music files inside. I updated to the latest version of Sonos S2 Desktop App (v15.5) and is using a Mac. I’ve tried to connect to three different routers and it just doesn’t connect about every week or so. Is there anyone else who is experiencing this or is this just me?

3
Airgetlam
9 months ago
Q
QuietpnContributor II
asked in Controllers and Music services

Relisten

I am getting versions of the error below constantly with Relisten.  I have tried different songs and get the error over and over again until, suddenly they just work.  I do not have similar issues with other services and there seems to be little rhyme or reason to when it works (20% of the time maybe) or when it does not work (80%).  

3
Airgetlam
9 months ago
Terms & ConditionsCookie settings