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I have been having problems with Apple Music dropping out randomly across various speakers in my 9 speaker system. 
 

I followed the Sonos support process…first the chat bot who referred to an online chat with a person, who referred me to calling the tech support to actually speak to a person. Still no resolution other than to say I need to eliminate interference from networks in my house by moving my network to bridge mode. Sounded odd as the Sonos devices are pointed at a specific network, but Sonos were not accepting any other approach. 3 hours of my life I’ll never get back!
 

$300 of network consulting to re-configure the network and guess what……no improvement. Another call to Sonos tech support and the next consultant advises (with some coaxing) that there’s a known bug with Apple Music and numerous customers have the issue. Very guarded on the detail. 
 

Suffice to say, I am extremely annoyed and angry with Sonos (not to mention being $300) out of pocket. The lack of transparency is appalling. Sonos present themselves as the premium product. Simple a pathetic joke. Take a hard look at yourselves Sonos. 

Where are you located?

Not saying that changing your network to bridge mode was the correct advice. However, having to spend $300 on network consulting is out of the ordinary.

Typically changing a network to bridge mode only requires opening the admin page and clicking a few boxes then restarting your network. This can be done by you (if tech savvy) or your ISP if using their equipment.

Regarding the “bug” with Apple Music? That’s strange as I have no issues and the Sonos Status page shows Apple Music in the Green. I’m in the U.S. so it may be a regional issue if you reside elsewhere in the world; or it’s a network issue on your end.

FYI, the usual reason (as in my case) for setting a network in Bridge mode is because one has their own router AND equipment provided by their ISP that generates a WiFi signal. The ISP provided gear is typically a single box that contains both router and modem. If the WiFi signal generated by the ISP provided gear cannot be turned off then Bridge Mode is the alternative setting to prevent your WiFi devices from jumping between networks.

Here’s AI generated answer from the internet. My edits are in blue.

  • Bridge mode on a router transforms it into a Wi-Fi extender or extender-type access point, allowing two routers to coexist and extend the network's coverage without creating double NAT issues. Essentially, it disables the router's (ISP provided) internal routing functions and allows it to function as a switch, passing traffic directly through to the primary router (your personal router). 

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