Controllers and Music services

​@Corry P Hi. Is it normal to have to re-authorise to Sonos radio once or twice a week? Happens on both my iPad and iPhone.I do not have a paid subscription to Sonos HD.I have sent through a diagnostic.Ross. 

Hi,I have a Sonos ONE gen2, it was working ok with the S1 app under Android on my Xiaomi, but the S1 app asked for an upgrade without giving me other option, and now the S2 app is not working : it kept showing the splash screen and nothing else. I tried uninstall / reinstall the app several times without success. I also reinit the Sonos ONE that now is showing a green flashing light.As my Sonos ONE lost its config, I cannot run any setup… And cannot use my speaker anymore…Any idea ?

I store my media files on an external drive in a folder called \Music.  My MacOS Music folder which contains the library is stored on the internal drive in a folder called \Music.I have created a share to the external Music folder, \\MacBook-Pro\Music, and added it to the Sonos app, the music was indexed and it plays properly.I now want to add in the playlists I’ve created.  The problem is I can create a share for the internal Music folder but its address looks exactly the same as that for the external folder, \\MacBook-Pro\Music.  Obviously the underlying network path for the two are different but the Sonos app only requires the \\host\folder name format.I haven’t tried adding it to the Sonos app as I fully expect it not to work - how could it determine the difference between the two??  Is there a better solution than copying my music library file to the external drive and re-indexing the Music Library in Sonos?

Good morning,Is it foreseen to include Amazon Music in Sonos for users from Belgium?I read that the workaround would be to modify my address in my Sonos profile and to indicate an address where Amazon Music is available in Sonos (France for instance). But I prefer not to put a fake address in my profile,  for my future orders, my contacts with the support,… Thank you

I usually play music from my SoundCloud account on my Sonos speakers. However, it’s two days that it keeps asking me to reauthorise, which I’ve done several times, but it still isn’t working.I’ve tried removing and re-adding SoundCloud to Sonos, but it keeps showing the message, “Unable to browse music”I contacted Sonos support and they can’t find any solution.  Can Sonos help? Anyone has any tips?

Now that Spence has been fired what is the app development schedule?

It is still not possible to play “Artist Radio” song lists on Tidal when using Sonos’ iOS app. When will this be fixed?  It’s been more than 4 months without this basic feature!

Hey, I live in an apartment and have 2 different rooms that i usually pair anytime i want to listen to music.PC Speaker: IKEA SymfoniskLiving room: beam + sub mini + 2x one sl Whats tedious and unnecessary:I cant choose to play on everything directly from Spotify, i have to pair them first I want the IKEA Symfonisk speaker to play at roughly 75% of the volume of my living room. So i typically set it to 30, and the living room to 40. Whats wrong is the volume control, if i raise the volume of everything it doesnt take the volume ratio into consideration, eventually ill end up with living room at 60 and pc speaker at 50. Why???? How does this makes sense? I cant think of a single scenario where i would like it to function like this…Hope you can bring an update to at least fix the volume control or add an option to lock the volume ratio between rooms. 

Can anyone help. Amazon music randomly stops working and comes up with the message 'no content available'. It's happening more often now since the latest update. 13/01/2025. 

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

Music service audio stops or skips

Hi Very similar to this thread:  If I use the iPhone app, search for “Easy Hits” and filter by Apple Music, I see a playlist called Easy Hits. The icon is a tea cup. All well and good.If I go to music.apple.com, search for “Easy Hits”, I see a playlist called Easy Hits. The icon is a tea cup. All well and good.If I use play.sonos.com and search for “Easy Hits” I see two folder icons, “Recently Added” and “Apple Music Playlists”. BOTH ARE EMPTY.If I use the legacy Windows app, I also get no results. EMPTY.So a total lack of consistency across the Sonos platform.I have “reauthorised”.        

Hello, Our power went out two days ago, and I’m not sure if it’s related, but I noticed yesterday that all of our previously created alarms were deleted from the Sonos app. I set a new one last night and it didn’t go off today. Looking in the Sonos app the alarm has been deleted.  

comment mettre une playlists Deezer ? Moderator Edit: Google Translate-how to add a Deezer playlist?

I have spent £thousands on Sonos equipment in my house over the years. I was virtually an ambassador for the brand. The last year, however, has been a total disaster since the new App was released and I have finally given up.After months of effort and re-setting I have devastatingly accepted that my surround sound speaker system can only be used by, and for, tv. It can’t be controlled at all via the Sonos App and neither will it play any music via my Spotify account via the Sonos App. My other non-tv speakers ((just under £1k worth) in separate rooms have effectively been rendered useless as I can’t play any music on them. My Roam and Move only work if I change to Bluetooth so as to bypass the Sonos App in its entirety.Nothing short of a disgrace and a scandal. No proper communication and no prospect or timeline for full rectification. I’m amazed that major stores are still selling Sonos and I’ve told all my friends to avoid it like the plague. In due course I will sell the entire syst

I have the latest 16.4.4 versions on the Sonos components,the latest Android App , the latest IOS app  and the latest Windows App installed. Are you aware the compilation album fragmentation issue is still present on all of these and are Sonos working on it?  I am confused as some posts claim the issue is fixed yet many others state that the problem still exists. I’d like some clarity on whether Sonos acknowledge the issue and are working on it     

I have ITunes on a Windows PC. The iTunes Music folder has been happily linked to Sonos for years without a problem. I then decided I wanted to use OneDrive to back up my documents and music. Got that working but then I found that my Music Library content had disappeared from Sonos. On checking, I saw that Windows had changed the directory path on the PC from \User\music to \user\onedrive\music. I changed the share permissions on the \user\onedrive folder so that is shared with ‘Sonos Music WiFi System’ and was able to add the ‘new’ music library settings back into Sonos. However when I ‘Update Music Library’ it shows ‘indexing’ for just a few seconds but does not update any content. Any ideas?

I've recently moved house and have a new broadband service.I cannot group the arc, sub and era 300's into 1 Living Room group. When I try to connect a speaker it creates new living rooms?? The sub also drops connection.The app is S2? Got the Arc connected to the tv with an HDMI in the arc2 port on the tv.I've factory reset all speakers (more than once😒) and deleted the app but nothing seems to work to get the speakers all working together. Dave

Hey everyone, I dont even know where to start so I’m just going to list the problem(s) I have, my network and system topology, any troubleshooting steps I’ve taken, and I’m hopeful someone can help. Or tell me it’s not just me. The problem + initial info:Specifically home theater setups (Family room: Arc+Play:1s+Sub (Gen1)) and Basement TV: Beam+Play:1s+SubMini) will show in the iOS app but will not be controllable. Expanding a bit: I cannot play music, change settings, enable night or speech enhancement modes, change volume, group, or otherwise do anything with the ‘room’ in the iOS app. The device is usually missing from the desktop macOS app. The speaker is fully controllable via Spotify, AirPlay2, the Sonos Web App, Home Assistant Sonos integration, and connected voice assistants. Sometimes the Desktop App will see the speaker and will be able to control the speaker but not the iOS app. The speaker is connected to my home network and to the same access point as other speakers in

What does this do? I m afraid to do anything because the system gets screwed up every time i try to do something new. 

It is still not working. Search is a disgrace … my local library is NEVER available on the dot. Always have to juggle/restart the app forever on my ipad and iphone to make it appear in universal search results. Before the new app it ALWAYS worked.Does Sonos think it is solved? 

I use the desktop app for Windows a lot and I notice that when I select different speakers to group, I often get an option pop up that says ERAplay. I tried Googling it and searching this forum but could not find out what ERAplay is. Any thoughts? Thanks Steve

Unbelievable.  I have 6 products from Sonos. It is asking me every week to reauthorize account . It is not possible to reauthorize from Android app. This problem is here for more that 8 months , what I can see from another posts. All posts were closed , and it ia not possible to wrote there. But this problem has not been solved !! I have latest SW on my products , and I have also latest android app. Are you going to do something ? 

I cannot add a music library to my Sonos application on my MacBook Air.The MacBook Air is an Apple M1, 2020, system running Sequoia 15.2. Itb has a system drive:The system drive has top level Applications, Library, System and Users folders. The Users folder has two sub-folders: chrismellor and Shared.I am Chris Mellor, which is my Apple user name, with a mail address of chris.******@*********.comThe chrismellor folder has several sub-folders amongst which is Music. This contains folders for artists and a Music Library.musiclibrary file. The MacOS Music app plays music from this folder through the MacBook Air’s speakers.I have a Sonos OS S2 on my iPhone and  the Sonos speaker set up is a Playbar paired with a Sub and two Play:3s. This is called TV room.The Sonos MacOS controller has been downloaded to the MacBook Air. It finds the four Sonos speakers in the TV room and can play Sonos radio music through them. However it cannot play music from the Music folder. Indeed, it does not even s

Since the last update in mid-December I have lost access to my local music folder.  It was working for months and then when I tried to update it in Sonos because I added some music to my library it wouldn’t work.  I thought removing the library and re-adding it would help but I haven’t been able to add it using the path that used to work.  I keep getting a message that the music library is no longer available or may not have power, which doesn’t make sense since my library is on my iMac’s hard drive.  The path that used to work went to the iTunes folder (see image below) but when I read the latest instructions about adding a local music library it says to share/add the “Music” folder; however, I have three “Music” folders (see image below).  Which one am I supposed to share/add?  Thank you for any help.