Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,430 Topics
  • 57,212 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
  • 0
  • 3
8430 Topics
V
Val-ValContributor I
asked in Controllers and Music services
Listening Data not taken into account ?

HelloI am using Apple Music and I am quite sure that when I use Sonos app to listen to my Apple Music, my play count in Apple Music Data is not updating.That’s really a big problem because then, Apple Music won’t be ever able to give me recommandations based on my listening history.When I go to Apple Music app, the music I listened to shows in the recently played. But if I dig further, using a third app (like Marvis Pro) or a shortcut to show me Apple Music play count, I can see it’s not taken into account.I tried with one song in particular to play it only through Sonos app. During the last 4 days, I played it 10 times. The play count is still 0.Have you made the same observation ? 

230
V
3 months ago
F
flevContributor I
asked in Controllers and Music services
Tidal lost connection to Sonos system after new Sonos app was rolls out

Since the new Sonos was rolled out, I can no longer connect to my Sonos system from my Tidal app. It used to work flawless with the old Sonos app. Does anyone know how to fix this?.

1084
I
3 months ago
T
TurtlesContributor I
posted in Controllers and Music services
frustrating & tempermental App

The speakers won’t consistently play in a group - never an issue before - this is an app issue. The app won’t recognise any music in the speaker section. Have to totally shut down the app and the phone and have a hard reboot to have any chance however slim of it working.  I will not be purchasing any more Sonos products until the App is properly working. 

36736
J
3 months ago
nerookra
nerookraContributor I
asked in Controllers and Music services
Troubleshooting Spotify Issues on Sonos Era 100

I recently purchased a Sonos Era 100 from Amazon and initially set it up while connected to my VPN, which was set to Russia. I discovered that Spotify isn't compatible with Sonos in Russia, which might be causing my issues. I live in Canada. I've changed my location on the web and reset the speaker, but I still can't connect Spotify directly through the Sonos app or the Spotify app. Currently, the only way I can use Spotify is via AirPlay and Bluetooth. Any advice on fixing this would be greatly appreciated

951
Airgetlam
3 months ago
S
src1Contributor II
asked in Controllers and Music services
deleted alarm is back and active

Well that was a shock, an old alarm that was deleted is back on the app, active and blasting a song through the home. By the time I had figured out what was happening and realised that I couldn't cancel the alarm my only action was to unplug each speaker. Unplugging may have been harsh but at 0415hrs I just needed prompt action. Any suggestions on what I can do to avoid this happening again?

360
S
3 months ago
B
BellabelsContributor I
posted in Controllers and Music services
sonos app

The Sonos app doesn't work for me, since it's new and it hasn't let me connect for 2 days.

312
Airgetlam
3 months ago
N
NumbumContributor I
posted in Controllers and Music services
Error (913) yet again!

This SONOS update is a disaster! The dreaded (913) error prevails in all conditions especially in the error explanation which advises that the SMB1 protocol is no longer supported and the user should update to SMB2 or 3.Moreover, the same (913) error occurs when you have your music library located on your local C: drive or any other non-networked drive. Be it a USB external drive on your laptop or an additional hard drive inside your PC. The same of course applies to hosting your data on a NAS, which in my case is a fairly sophisticated 6 bay RAID 5 array, and for that matter my little 2Tb external USB2 drive.The new update I downloaded today, and installed on my workstation and (as a test, on my stand alone PC) immediately displayed the (913) error. I updated the SMB to v2 and again v3 with no effect. The folder shares are correctly configured and work flawlesly for other applications. I shared and configured a new folder in the same directory structure as the SONOS program which also

992
press250
3 months ago
K
KyianContributor I
asked in Controllers and Music services
sonos app keeps crashing!

When the hell do you get the app fixed!!! It keeps crashing, and I can only use the system using Google Assistant. This is suppose to be a premium product, not something from cheap website!Moderator Note: Modified in accordance with the Community Code of Conduct.

1595
D
3 months ago
E
eschbusinessContributor I
asked in Controllers and Music services
volume control via Sonos app on Droid

When I try to adjust the volume for the entire system on my Sonos app on my Droid phone it won't respond. At first it looks like the volume drops or rises to where I want it but then it goes back to the original spot and I can't figure out how to get it to stay where I want it to. I have the new Sonos app and the latest update and my phone is a pixel 7. This never happened before the new Sonos app so I assume it's a problem with the app. Anyone else have this problem?

80
E
3 months ago
G
GwaszczukContributor I
asked in Controllers and Music services
EQ & SUB SETTINGS SHORTCUT

When will we get the feature we lost where we could instantly access the eq and sub levels via the volume slider.  That was a huge game changer for instantly changing the sub level and/or eq in which I do often

552
G
3 months ago
W
Wallace35Contributor I
asked in Controllers and Music services
how to roll back an update of Sonos ?

I have the Sonos app for many years with several music speakers.Since the last update of the Sonos app on Android it's a disaster. There are lots of bugs, the interface is not good. Everyone at home complains ! my children, my wife and me !!He asks me how to go back to the old version?The bugs are for example you select a room and the music goes to another room. We no longer want to have this version.Can you help me change the version, otherwise I will sell my entire system.

4417
S
3 months ago
S
SandersonsonContributor I
asked in Controllers and Music services
Can't connect SoundCloud to Sonos

Hi all, I can't connect SoundCloud as a service to Sonos. If I follow steps:1. Open the Sonos app.2. Navigate to the Settings page and select Services & Voice.3. Under Music & Content tap Add a Service.4. Tap SoundCloud, then Add to Sonos.And then it says:5. Follow the on-screen instructions to log into your SoundCloud and start listening.This is where it goes wrong. It asks me to sign in into SoundCloud. It shows a code, I enter it, then it gets stuck, it says (translated from Dutch) 'waiting for authentication' but it doesn't finish the process,even after waiting for minutes. Does anyone know what this issue is? 

10412
M
3 months ago
M
MarcRobertAvid Contributor III
asked in Controllers and Music services
Various Podcasts from iHeart & TuneIn "Unable To Play - The Connection was Lost -

For the last year or so…. I’ve lost the ability to Play certain Podcasts from iHeart & Tunein…This was not an issue before this… and now I get the Popup message for each Podcast as “Unable to Play …...The Connection to iHeart Was Lost”……..No Error messages otherwise. If there are 20 for example Podcasts from the particular show in the que, and I attempt to play the first one, the above failed message cycles through each one until it reaches the top.Old or newly dropped does not seem to matter as to its availability to play.For example “Fly On The Wall” with Dana Carvey is no longer accessible due to this failure.  We know its not being blocked by the source, as anyone can listen to the Podcast through a web browser on the internet with no issue.Several calls to Sonos Help provided no resolution of the issue, other than a assurance it would be sent over to the developers.Other Podcasts suffer from the same issue… its totally random. Interestingly I’ve not found any Music sites with

300
M
3 months ago
O
One Last ChanceContributor I
asked in Controllers and Music services
Will the new app restore UPnP access?

Hi, I am not sure I am asking the correct question, but please bear with me. I have a large media library which I rip, tag and generally curate using Media Monkey(MM). Before the new App, I could play out of MM, onto my Sonos system, via a UPnP connection. Now, even after the most recent App updates, I cannot see my MM files and the facility to play them on my Sonos speakers has been lost. Fortunately, the relic Desktop Sonos Controller for PC, which seems unaffected by all the other App mayhem, still sees my MM connection and allows me access and use of my Library as before.As I understand it, the Sonos Controller for PC is slated to be replaced by the web version. This seems to be just a proxy for the App, and does not show my MM library either, even when the Desktop does.Is this an issue Sonos can or wishes to resolve, or is it an inevitable consequence of the change in the App architecture? Is my only solution moving to Plex?

1463
D
3 months ago
T
Turn_it_upAvid Contributor I
asked in Controllers and Music services
Spotify Library Playlists

What is the timeline on Spotify users being able to see more the 20 playlists in the Spotify Library section on the Sonos iphone app?

40
T
3 months ago
J
Jim Torres
asked in Controllers and Music services
Music Library

I still can’t add my Music Library. Is anyone else still hung out to dry?

1136
R
3 months ago
R
ricalexmContributor I
asked in Controllers and Music services
Last.fm future

Hi Sonos!I noticed that the last.fm service documentation page and status page entry disappeared. Does this mean Last.fm will be soon unsupported, or it was just an error?I still have it working on my account, just curious for the future.Thanks!

270
R
3 months ago
G
goodooContributor I
asked in Controllers and Music services
sonos widgets on android

Hi, when will we be able to use the familiar Sonos widgets again on Android? Without widgets and with the current, absolutely terrible app, the system is almost unusable. Especially not for children. Without widgets, we will no longer use Sonos and will switch to another system provider (Teufel).Therefore: when will we have widgets available again with the current app?

3181
F
3 months ago
R
rlawContributor I
asked in Controllers and Music services
Second iphone won’t discover sonos device

I recently set up a Sonos Ray speaker from my iPhone on the app. Everything works fine with my phone. I went to connect my wife’s iPhone to it but ran into an issue. I selected “Join an existing system” and made sure both phones and Sonos are on the same WiFi network, but the app says it cannot find a Sonos system on the network. BUT if I go into the Spotify app on her phone and change the device, the Sonos device is there and plays music from the Spotify app. So clearly the phone has located the Sonos speaker, but the Sonos app won’t recognize that. Any ideas on how to fix the speaker recognition within the app?

842
R
3 months ago
B
BagchiContributor I
asked in Controllers and Music services
Can’t start new app

Since I updated to the new app on iOS, it will not start. It is just the Sonos-logo for half a minute, then it crashes. What is the point of having an app at all then, if it constantly crashes?

1692
B
3 months ago
P
PellucidContributor II
asked in Controllers and Music services
My Music Library-Two copies of album in Sonos Library

There are two copies of an album in the Sonos music library, but only one in the actual music folder. I have cleared the recycle bin. I have reindexed the Sonos library several times.

851
Corry P
3 months ago
K
kazetnikContributor II
asked in Controllers and Music services
I can't play any Italian radio anymore

Hello Sonos Community,I’ve encountered a frustrating issue since the latest release of the Sonos app. I can no longer play Italian radio stations from the UK (radio Deejay for example).I attempted to resolve this by contacting customer service, but the experience was less than ideal. I was faced with an estimated 85-90 minute wait, and there was no status update about my queue position. The hold music was also quite nerve-wracking.When I finally got through to a representative, she suggested I change my address to a different country. This solution seems both ridiculous and impractical. Why should I have to falsify my location when I am legally entitled to listen to these radio stations regardless of where I am?Even more perplexing, I can still access these radio stations through Alexa without any issues. Unfortunately, the representative wasn't very confident or clear on how to help me further.Given the premium price of the Sonos system, this situation is quite disappointing. Has anyo

792
Corry P
3 months ago
C
Cybervlad750Contributor I
posted in Controllers and Music services
"No product found message" overused?

I am generally happy with the new app (ever since alarms were fixed).I know Sonos still works on much bigger app issues at the moment but there is a minor suggestion I would make. Whenever I start the app, I get the dreaded "No product found" message for a brief second and then the app loads fine. Given all the connectivity issues people are having while getting that message, my heart skips a bit every single time.Would it make sense to introduce a delay in the app before you show that message which definitely doesn't add to the positive Sonos experience.Thanks. Happy customer since 2008

563
Corry P
3 months ago
controlav
controlavMaestro
posted in Controllers and Music services
Audiobooks coming to Spotify

There are preliminary signs that Spotify is (finally) bringing audiobooks to their Sonos integration.If you use the Desktop or third-party apps you can see a new category “Audiobooks for you”, but its empty at the moment.On the new mobile app it shows a small line saying “No content items available” where they will eventually show up. 

340
controlav
3 months ago
J
JIASOURCESContributor I
asked in Controllers and Music services
streaming service

After updating to new SONOS update, can no longer stream radio stations from different regions using Sonos radio. 

212
Schlumpf
3 months ago
Terms & ConditionsCookie settings