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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,079 Topics
  • 55,318 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8079 Topics
ClothEaredNincompoop
ClothEaredNincompoopTrending Lyricist I
asked in Controllers and Music services
Cannot Add Services (Apple Music) in New Sonos App

Greetings All. Been having a mare since new update as cannot add in Apple Music in Content Services.I have tried this from Android, iOS. Deleted both Sonos and Apple apps and tried again. Tried older version of Sonos app etc… On iOS and Android I cannot add any of the services listed. Strangely I tried on Windows and can add some services from there but when I try Apple Music it results in a message stating that ‘Apple Music must be added to Sonos from an iOS device or Android phone’. Anyone had any luck in resolving a similar situation>?

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3 months ago
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JCattellContributor I
asked in Controllers and Music services
Accessing itunes

I have not used Sonos for a few months. When I logged in today it updated my controller to 80155014When I try to access my music library it says I do not have access to the folder (C:/user/../itunes)How do I use the system now?John Cattell

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Craig L
3 months ago
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youlaughatmeContributor I
asked in Controllers and Music services
App update battery drain.

Please tell me I’m not alone in seeing a huge drain my device batteries since the 80.50.04 update. I’ve had music playing since about 8am currently 11:46am and it’s used 15% of my battery. 6mins screen time and 14h in the background?!?  Same across all my devices, this can’t be right surely? Has to be know issue, this is not acceptable. What are they doing mining crypto in background to prop up the share price?  *edit - turns out I can’t type, apologies for mistake  in the title 🤦‍♂️

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Craig L
3 months ago
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robokittyEnthusiast II
asked in Controllers and Music services
Is the queue really empty when the new app says it it?

I just played an old playlist. On my computer, where I am still using the old app, I see that it’s playing, and I can see that there are a lot of songs in the queue. But in the new app is says the queue is empty, even though it also says it’s playing a song. Is there a way to really see what is in the queue?

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3 months ago
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MiketheDTrending Lyricist I
asked in Controllers and Music services
Two separate stereo pair Sonos systems; Apple Music Family subscription; some songs only play through one pair

I really do love the Sonos stereo pair with sub system.  Got my wife one as well.  We share an Amazon Music account and all is well there.  Just added an Apple Music Family Account as well.  When using “Hey Sonos” commands there are songs that will play on mine and not on hers and other songs play on hers but not on mine.  Have never had this issue with Amazon Music.  We use Apple Music in her vehicle as well.  Any thoughts on why this is happening and how to remedy it?Thanks in advance..

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3 months ago
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T122456789SContributor I
asked in Controllers and Music services
Apple music does not start. instead display runs through playlist

The bottom UI display runs through the Apple playlist , but doesn’t play it

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3 months ago
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Old PersonContributor I
asked in Controllers and Music services
iPhone connection

The Sonos App works on my computer and my Samsung phone work fine, but I've downloaded onto my Wife's Iphone 14 and it just can't find the system. All are on the same Wifi network?

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3 months ago
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MarinopirContributor I
asked in Controllers and Music services
volume control

How do I control room volumes separately on this new app?  

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Ken_Griffiths
3 months ago
Kevin81
Kevin81Contributor II
asked in Controllers and Music services
sonos mini sub & Spotify issues with the new sonos app

So since the new app update my Sonos mini sub wouldn’t work with my Sonos ones tried to reset  however now it just won’t connect but will show up in the tab menu for a bit then disappear im also having issues with music going on & off or skipping as well as my ablums on Spotify saying something went wrong what going off here as I have over 10 Sonos items that cost me a lot off money for me not able to use the products properly what’s going off Sonos?????  

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3 months ago
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RedRozContributor I
asked in Controllers and Music services
Unable to add shared folder to music library (913)

A couple of weeks ago I was able to add my own music to my Sonos system, tried to add a mix yesterday and I am now getting this error “UNABLE TO ADD SHARED FOLDER TO YOUR MUSIC LIBRARY (913)This is really annoying and frustrating that I can’t listen to my own tunes, what has changed? and is there a fix for this?

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3 months ago
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Boyse6748Trending Lyricist I
asked in Controllers and Music services
The latest Sonos Upgrade

What on earth have sonos done. Five years of trouble free operation, and then today’s upgrade destroys the entire setup. Phoned the support line, only to be told 95 minutes wait time.its a joke…. I assume.????I wish there was an undo button. This truly is extremely irritating. Did nobody check this mess prior to release.No doubt there will be no apologies or an offer to resolve this bloody fiasco.GUTTED. 😡😡🤬🤬🤬 AN ENTIRE DAY WASTED !!!!!!!!

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Ken_Griffiths
3 months ago
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Keith_JohnstonContributor I
asked in Controllers and Music services
Sonos Alarms No Longer Working

Following the most recent updates, long-standing alarms no longer work. Newly created alarms don’t work.

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3 months ago
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User849440Avid Contributor I
asked in Controllers and Music services
Sonos wont see my Mac Music Folder

I recently moved my music from PC to Mac and now Sonos refuses to see it. I go into the usual manage settings to add music from my computer or external drive, find my music folder on my Mac (which is on the Mac’s SSD) andI get the error “Sonos unable to add the music folder.  Access to the shared folder is denied- check the user name and or password”. I have checked and re-checked that the folder is shared but do not know what else to do. It was so simple on my PC!!!Any help please?

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Airgetlam
3 months ago
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chris arnoldTrending Lyricist I
asked in Controllers and Music services
finding my local music library on my mac

I have the latest release of the Sonos app on my iPhone. The relaxers notes say that it will now enable me to find my local music library on my Mac which is running Catalina. I have followed all the instructions on both Apple help and Sonos help. I still cannot add my music library  to my Sonos system. I am so frustrated as I have a large music library of ripped CDs and I cannot play them on my Sonos system. Can anyone help please.

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Craig L
3 months ago
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Adabs77Contributor I
asked in Controllers and Music services
new sonos app released 7th May 2024 issues

 Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system. Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connectio

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3 months ago
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BuckContributor I
asked in Controllers and Music services
Apple Music not showing playlist or album names

Hi since the updates my system (running the S1 app) is no longer showing playlist or album names when browsing Apple Music. See the screen grab   I have tried removing Apple Music and then re linking but no joy    is this a So os issue or something I can resolve? thanks for any input   

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controlav
3 months ago
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piccadillyAvid Contributor I
asked in Controllers and Music services
Linking SONOS to my Hard Drive

Good afternoon, I have been operating Sonos successfully for the last four years such that we have music, at the touch of my iPad, throughout the house. The system was linked to a Toshiba Hard Drive, containing my music, plugged into a USB port on my desktop computer.  Recently the desktop computer failed and had to be replaced. I am now trying to set up Sonos to communicate with the Toshiba Hard Drive plugged into the USB port of the replacement computer.  However, I am now unable to link the hard drive to the Sonos System via the Sonos app.  Going into the Sonos Menu, if I click on “Manage” next to the System name, the option to access the Music Library is simply not there! – although, I am sure that my search via Google indicates this should be the case. The iPad I am using is an iPad Pro running iOS version 17.5.1 so it is fully up to date. Advice on how to link the hard drive to Sonos would be appreciated. Thank You and Kind Regards, 

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3 months ago
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Serge van der BaanContributor I
asked in Controllers and Music services
Sonos stops playing Spotify commercials

HI  My Sonos and Spotify are up to date. But during or after the ads, i dont have any sound. Has to do with Sonos, because i don't have any issue in the car. Someone a solution for this? 

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Craig L
3 months ago
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Russ1309Contributor I
asked in Controllers and Music services
BBC radio sounds

I am trying to access various bbc radio stations via bbc sounds, but can’t get anything. Is there currently a problem? Thx

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3 months ago
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Kevin 22Contributor I
asked in Controllers and Music services
Apple Sonoma 14.5?

Can I add my music library using Sonoma 14.5?

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K
3 months ago
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keithhuAvid Contributor I
posted in Controllers and Music services
New app volume control issue

Updated to the new app yesterday.  When I try to use the volume sliders on a group of speakers, or individual speakers within the group, the volume does not change and the slider just pops back to the previous position.  Tried repeatedly to get it to work, no luck. Anyone else?

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3 months ago
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Matkohlk1Contributor I
asked in Controllers and Music services
Unable to search for non-English songs !!!!

I don’t know what happen to the Sonos App….Today, I discover that the language option (the globe) disappear from the keyboard on iphone! I am unable to search music in other languages besides the default English !!!  Did Sonos mess up again? or is it something else?

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Airgetlam
3 months ago
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Martin alias iizakContributor I
asked in Controllers and Music services
AirPlay does not work with the whole system

Hi there! My system (Playbase with 2x Play:1, 2x ONE, port, Amp) worked well with AirPlay for years.Although all speakers are still shown in the control panels of iPhone and iMac 24” (14 Pro, M1, both latest OS, Aug. 2024), the following of them suddenly cannot be addressed any longer by AirPlay:- Playbase with 2x Play:1 (one room)- 2x ONE (separate rooms)Unplugging/booting of the speakers, the router and iPhone/iMac were without success. How can I put the mentioned speakers back into the AirPlay system?Or the he other way around: delete them from the control panel and install again?🤔 Thx in 4ward 4 any help!🙏🏻😌

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Airgetlam
3 months ago
robin19
robin19Contributor I
posted in Controllers and Music services
New app seems to only have one shuffle

Since the release of the new app, I’ve noticed that when I shuffle one of my playlists, the result always seems to be the same. It’s as though for a particular playlist and instance of the app, whatever is meant to be seeding the pseudo-randomisation is using the same seed value every time. This is an irritation for the shorter playlists, but for the longer playlists, it means I’m only ever hearing a few songs from the playlist. It’s all the more disappointing as during the last year the degree of randomness in shuffle had seemed to be improving. 🙄

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Airgetlam
3 months ago
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Simon_25Avid Contributor I
asked in Controllers and Music services
Why is new 2024 app so utterly awful?

Why? Why? Have you employed a development team that have no respect for users to upgrade your app?Nothing works, the queue won’t refresh, and you can’t edit it It is the least intuitive app I’ve ever used, you can’t find the search bar without scrolling the screenAny software company worth it’s salt doesn’t totally change an app customers rely on, they build regression testing suites and rank feature use, and make sure that they don’t break customer experience when they upgrade.You clearly don’t.The app is your entire customer experience.You have failed.Seriously, how can I downgrade to the old app?

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3 months ago
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