Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,869 Topics
  • 25,407 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
  • 0
  • 1
G
GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
  • 0
  • 16
Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
  • 0
  • 7

3869 Topics

D
dferstContributor I
asked in Controllers and Music services

TuneIn song and artist info not displaying in Sonos App

A similar question was posted 6 years ago but I could not find anything helpful in the results…Any radio station hosted by TuneIn I have seen does not seem to display the song and artist info in the Sonos app. It shows for the same station in the TuneIn mobile app, so the actual station is sending the info in the API to TuneIn. I do not recall that this having ever worked for me. Is this a TuneIn or Sonos issue?

2
D
10 months ago
J
Joe MannaContributor I
posted in Controllers and Music services

Using Sonos Mac Desktop App with wired connection

I have a macbook pro running the sonos desktop app. I’m connected to my network via a wired connection. I’m getting the message when i launch the app that it is unable to connect. is it not possible to control my system from the same network over a wired connection?

1
Airgetlam
10 months ago
F
FrisContributor I
asked in Controllers and Music services

S1 Playlist on New System?

I had an older S1 Sonos system in my house that I sold last October  (2022) in order to travel the world looking for cool surf spots (a geriatric Endless Summer). Now I am considering purchasing a Roam for my travels, and am wondering if there is any way I will be able to access my old playlists from the S1 home system. I still have my Sonos account and the S1 controller on my phone. Any help here will be greatly appreciated, as there were a few playlists I’d love to have back. 

2
F
10 months ago
J
J-manCollaborator I
asked in Controllers and Music services

Android Volume Slider Won't Work

The volume slider on my Android home screen won’t move when I try to drag the volume button. I can use the physical tablet buttons to adjust the volume. If I expand the station, the volume slider on that screen will drag and change the volume. This slider at the bottom of my Sonos home screen was working for years and all of a sudden it stopped working. I’ve tried uninstalling and reinstalling the app. I’ve tried with and without the “home screen volume control” on. This tablet app problem is the same for all 4 of my Sonos speakers. My phone app works fine.I am running Android 11 on a Samsung Galaxy Tab S5e.

7
J
10 months ago
M
mattyp11Contributor I
asked in Controllers and Music services

Cannot add new products to a SonosNet-connected system

I have a Sonos system with numerous speakers connected through SonosNet, with one speaker connected to the router via ethernet cable and everything else connecting wirelessly.  Now, I’m trying to add two Play 1 speakers that I previously used in an old apartment.  I factory reset them and when I go to “add product” in the Sonos settings, the app detects them and allows me to begin the setup process.  However, the process does not complete and I get the following error message:‘We couldn’t find any products on your mobile device’s network so we can’t set up your Play:1.” Is this because my phone is connected to normal WiFi while my Sonos system is using SonosNet?  If so, how can I successfully add these Play 1 speakers?  At the end of the day I just want to get them added and integrated into the system, so if you have any thoughts at all I’d appreciate them.  Thanks!

5
Airgetlam
10 months ago
C
cazztuckerContributor I
posted in Controllers and Music services

BBC sounds - no sound

I've had no problems at all with bbc sounds for 2 years. I had to update my sonos move it in the week and when I say Alexa play BBC radio 2 it says ‘playing bbc radio 2’ but no sound then plays. I've done the whole settings thing on both the alexa app disabling the skill and waiting and i’ve removed bbc sounds from the sonos app. nothing works.  

2
D
10 months ago
D
DrNaugContributor I
posted in Controllers and Music services

my streaming services no longer work on any of my products why?

Any idea why all my streaming services stopped working on all my Sonos products? I’ve deleted them, re-added them, re-authorized them… nothing…. I can’t play any music on my system and it’s been 3 weeks now

3
Airgetlam
10 months ago
R
RidsContributor I
asked in Controllers and Music services

Unexpected error when updating software.

Hi,I cannot update past 15.4 on my Mac OS. I get an unexpected error after I enter my admin password. This occurs on both Mac Mini Pro M2 chip and Macbook Pro M1 pro chip, with both running latest OS updates.thanks,Paul. 

2
R
10 months ago
F
fkkm1999Contributor I
posted in Controllers and Music services

Will Sonos ever have full Google Home / Google Cast support? And will this also be for existing devices such as one and five?

To make use of smart home functionality and compatibility Google Cast support would be great. Does Sonos have plans to add support for Google Cast?

1
Airgetlam
10 months ago
L
LanniContributor I
posted in Controllers and Music services

I can't add BBC Sounds to my services

I have tried adding BBC Sounds to my services, but Sonos tell me it is unable to connect. I get as far as linking my BBC account and it tells me to go back to Sonos to see the addition, but when I return to Sonos it says it was unsuccessful and gives no explanation or advice on how to resolve. Please can anyone help? I am desperate! Using S1 

1
controlav
10 months ago
I
ianmcphersonContributor I
asked in Controllers and Music services

S2 on XP

Hi All -Unlikely I know but can one get the S2 app to run on a WindowsXP machine?  If so, how?Thanks,Ian.

3
controlav
10 months ago
P
pinkopallinoContributor I
asked in Controllers and Music services

cannot add spotify or other services - „this feature is not available“

I just cannot add any music services, the buttons are greyed out. Error message appears “this feature is not available”.  

5
Airgetlam
10 months ago
B
benbggAvid Contributor I
asked in Controllers and Music services

macos app unresponsive on wake

Hi,I run the Sonos S2 app on my Macbook (current OS Ventura 13.4, but problem has persisted since Monterey) and it’s connected to a Belkin Thunderbolt dock, which provides network connectivity via ethernet.When I stop work in the evening, I power down and disconnect the dock.The next morning, when I power up the dock and wake up the macbook, the Sonos App goes unresponsive and I have to force quit.Anyone seen this?

2
B
10 months ago
J
Jimm6070Contributor I
posted in Controllers and Music services

forced updates on amps bricks system

Have many people had their amps forced  software upgrade and the system is no useable? Tech support is great until they realize it fruitless. after 7 hours my perfectly good working amps are useless and the company offers discount for new ones at 500.00 a piece.  Has anyone ever been able to get something like that working again?  Having a hard time buying more of these when this could happen to any of their products. Needless to say I am not very pleased.    

11
buzz
10 months ago
L
loaferContributor I
asked in Controllers and Music services

editing lists

I accidently added 30 tracks to my favourites on Deezer. I can see no way of removing all of them at once, only right clicking, select info, select delete from favourite tracks then confirm deletio9n. That’s four clicks per track so 40 clicks to remove 10 tracks - crazy!If anyone can show me a quicker way I would appreciate it.

2
L
10 months ago
K
kdth_jhspk69Avid Contributor I
posted in Controllers and Music services

Any known issues with the 15.5 update?

Hi, Before update I would like to know if there are any known issues with the 15.5 update. Thanks!

1
Airgetlam
10 months ago
D
derekn43Trending Lyricist I
asked in Controllers and Music services

Sonos Unable to Connect to PC

Sorry to be an aged non-techie!  Have a sudden problem with my S1 five zone system - ok with Spotify but when I try to play from my Music Library I get “Unable to play xxxx, Unable to connect to XXXX”; (this being my PC).  When I go into the Library Settings I can’t add or remove any Folders, it just goes back a screen.  The system advises me to check sleep settings (are ok) and and firewall settings (Sonos.exe is allowed in Bitdefender).  My PC can see all my Sonos locations and the external drive that contains my FLAC files.  I don’t want to try anything drastic like uninstall without advice from someone better qualified than me.  Any help please?

5
D
10 months ago
D
Don3Contributor I
posted in Controllers and Music services

Authorisation

Upon attempting to open Sonos, my MacBook Air cannot find my Sonos system (sub, 2 x Play 1, soundbar in family room and 1 x play 3 in bedroom). When I try to update to update the controller, the message is that I am not authorised to make changes. I have owned this system for 10 years and this issue has never arisen before. I recently updated my MacBook Air to Ventura 13.4.1. The Sonos help bot is not helpful at all. Has anyone else had any similar problems? Any hints?

4
D
10 months ago
B
BmorContributor I
posted in Controllers and Music services

Slette TuneIn

Hvordan kan jeg slippe af med TuneIn, der begynder når jeg tænder min Sonos Play.1 for at høre radioavis?

1
G
10 months ago
S
SomosContributor II
asked in Controllers and Music services

Home and lock screen volume control on Android keep ceasing to work

No sooner do i fix this function (by some combination of clearing the Sonos app cache, restarting the phone, and/or deleting and reinstalling the app) than it stops functioning again. Does anyone know the solution? Or if Sonos is in the room, can you please ask your engineers to fix this function? Thank you. 

2
S
10 months ago
K
KwowContributor I
asked in Controllers and Music services

playlist

After touching the title of a song I see the option to add to playlist.  When I touch this selection, nothing happens.  I don't get an error, nothing happens.

3
jgatie
10 months ago
G
GambizonContributor I
posted in Controllers and Music services

Operating arc through TCL remote

I want to buy Sonos Arc. I have a TCL 98C735 (98 inch) . I want to make sure that whem i will connect the arc hdmi. I will be able to operate the volume through the tcl remote.It is crucial for me to use one remote with out an app and without the sonos remote.I talked with technical support and they say the best way to check it is to ask in this forum users that have tcl tv and see if it works for them.

1
Jamie A
10 months ago
Z
Zita
asked in Controllers and Music services

Disable "Update aitomatik

I have disabled automatic update in Sonos but it does still update it self. Why does it not function?

7
Z
10 months ago
K
Klava33Contributor I
posted in Controllers and Music services

streaming playlist on connect

I am replacing a connect with a port and I have several Sonos playlists on the connect that i o works like to transfer to the port. The connect is an older generation that runs on the S1 controller. I don’t they are linked to a music folder, I think they are streaming playlists from Apple Music but not stored on the Apple Music app but the Sonos app.  Is there an easy way to transfer them? I have both still connected on the same network.

4
controlav
10 months ago
M
Mika17Contributor II
asked in Controllers and Music services

Archive Sonos S2

Hi ,The latest update 15.2 to my Sonos S2 app now prevents me from opening it. Where can I get the old version 15.1?

18
R
10 months ago
Terms & ConditionsCookie settings