I have 21 devices throughout my home and all were working yesterday. Today (4/1/2025 how appropriate) I opened the app to see that a software update was required. The update takes several minutes and fails every time I try it. I have rebooted all devices and my router. Does anyone know what I can try to resolve the issue?
Answered
Update software April 1, 2025
Best answer by jgatie
I completely turned of everything, and then it worked.
And I’m quite happy: my sonos + port was a HELL with Tidal. Losing connection every 10 minutes, refusing to play, … It was a hellhole.
Now everything works fine. For the moment ...
These are symptoms of IP conflicts. These happen when your router loses track of its IP table due to a reboot or power loss, and it starts handing out IP addresses that are already in use by other devices. Sonos updates often uncover a router in this state because each Sonos device is rebooted during the update, causing it to request a new IP. You can easily prevent this from happening again if you go into your router setup and reserve an IP for each Sonos device.
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+17The update rolled out yesterday BTW… But can you answer a few questions?
- Do you get any error codes when the update fails?
- Do you have any speakers wired?
- Do you have another device you can use to perform the update?
In addition to
- How far away are you from your router? Try moving closer to it.
- Have you updated the software on your device?
- Have you deleted the Sonos App and re-installed it to get the latest version?
Also, remember the hardware update is different from the app update (reference #3 above).
Together Everyone Achieves More = T.E.A.M.
I completely turned of everything, and then it worked.
And I’m quite happy: my sonos + port was a HELL with Tidal. Losing connection every 10 minutes, refusing to play, … It was a hellhole.
Now everything works fine. For the moment ...
I completely turned of everything, and then it worked.
And I’m quite happy: my sonos + port was a HELL with Tidal. Losing connection every 10 minutes, refusing to play, … It was a hellhole.
Now everything works fine. For the moment ...
These are symptoms of IP conflicts. These happen when your router loses track of its IP table due to a reboot or power loss, and it starts handing out IP addresses that are already in use by other devices. Sonos updates often uncover a router in this state because each Sonos device is rebooted during the update, causing it to request a new IP. You can easily prevent this from happening again if you go into your router setup and reserve an IP for each Sonos device.
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