Somebody raised this issue a few months ago, related to an iPhone. You have marked it answered on the basis that Sonos are aware of the problem but have no idea when it will be fixed.
I have had the problem on my Android phone for a few months.
Please provide an update on the problem resolution.
Best wishes
Bob, Austria
Best answer by Corry P
Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you have been having with search results from Plex being greyed-out.
I have no update to give, unfortunately - we are still investigating.
If you have not yet been in touch with our support department regarding this specific issue, I recommend you do so - although there won’t be a fix immediately available, you will increase the case count of how many users are affected and thus increase the priority with which this issue will be addressed.
I hope this helps.
+19Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you have been having with search results from Plex being greyed-out.
I have no update to give, unfortunately - we are still investigating.
If you have not yet been in touch with our support department regarding this specific issue, I recommend you do so - although there won’t be a fix immediately available, you will increase the case count of how many users are affected and thus increase the priority with which this issue will be addressed.
I hope this helps.
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