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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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DaDDHeadliner I
asked in Controllers and Music services
Sirius connection unstable

The Sirius connection has been unstable the past two days. Stream kept dropping intermittently throughout the day yesterday. Today it is continuous. Sometimes it comes back on its own.  But most of the time it has to be started. Multiple error messages result.“Unable to play Real Jazz it is encoded using an unsupported digital rights management system””Unable to play the song is not encoded correctly”“Unable to play the connection to SiriusXM Canada was lost”Connection has always been reliable.  Diagnostic #362697717 

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ccannarborContributor I
asked in Controllers and Music services
pandora activation code

I had this issue pop up a few weeks ago and it was resolved.  This is now happening again.Sonos is asking for an activation code that I cannot get.

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Jimmy CProminent Collaborator II
posted in Controllers and Music services
Amazon Music Unlimited Dolby Atmos low volume thru Arc

When playing Amazon Music Unlimited Dolby Atmos tracks through my Arc/sub/One SLs the volume level is ridiculously low. It doesn't happen with HD and Ultra HD tracks. Looked around and found this reddit post:https://www.reddit.com/r/sonos/comments/rc5zqb/low_volume_on_amazon_dolby_atmos_music/ Tested the suggested workaround of simply pausing the Dolby Atmos track and restarting and it automatically fixes the volume every time. Crazy and annoying. But it avoids the problem of manually increasing the volume of an Atmos track only to have the next non-Atmos track blow you out of your chair.

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stegContributor I
posted in Controllers and Music services
samba share

Hi, there are several posts on adding a samba share for old sonos systems, including on this forum that reference:setting ntlm auth=yesin smb.confI tried this and various other settings before eventually scoring with this solution:server min protocol = NT1as indicated hereIt seems this is needed for newer samba systems to use the old SMB1 protocol which the old sonos systems use.Hope this helps someone.

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OliverLaconContributor I
posted in Controllers and Music services
Pocket Casts - Unable to Connect to Pocket Casts

I have used Pocket Casts with Sonos for several years without issues.  After encountering a problem, I deleted the Pocket Casts music service from my Sonos system in attempt to correct issue.  I have not been able to reconnect. When I go to “Add a Service” on either Android or Windows Desktop app, I get a “Check your network connection error” when I try to add Pocket Casts.  I do not get this error with other music services, which I am able to successfully add, so I do not believe there is an issue with my network connection.  I believe there is an issue with Pocket Casts, but Sonos Status Page shows Pocket Casts as “green check mark”.

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Ken_Griffiths
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Mike A PContributor I
posted in Controllers and Music services
intrusive ads

There seem to be 3 streaming options for my favourite station, Classic FM. Sonos Radio; Global Player & TuneIn. Recently, all 3 of these providers have been interrupting steaming music with advertising. This is in addition to the normal advertising either side of news breaks etc. This intrusion ruins the enjoyment that listeners ought to expect and from my perspective at least, is completely counterproductive as it would discourage me from using the products or services. If this doesn’t stop, I will get a tuner and use the line-in facility again, streaming the FM radio channel instead. Hopefully pressure will be applied by Sonos to eliminate this intrusive practice. 

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Philou92Contributor I
asked in Controllers and Music services
Deezer service stop to work

Hi all, from a few weeks, the Deezer service on my Sonos Connect stoped to work. I have a Premium Deezer contract.Is there a known issue with Deezer those last weeks?Yesterday, i rebooted the Sonos Connect. It changed nothing. I tried to add the deezer service even if it was present and i had an error message, something like “issue with authentification. if it continues, contact your Sonos support”.I delete Deezer service successfully. I tried again to add it and i had the same error message.I reset my Sonos Contact. Now, i have only one available service which is “last.fm”.Please, how to have again the list of all the available musical services like before the reset?The version of the Connect devive is 8.6 and i can’t upgrade it as i use an old dedicated Android tablet to pilot it.In advance thank you for your help.

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Jeffrey_35
Jeffrey_35Headliner III
posted in Controllers and Music services
Sonos Radio HD-Call to Reactivate

I tried Sonos HD Radio and thought it was decent but not worth the $8 per month so I cancelled. My wife decided she really liked a couple of stations and wanted me to reactivate it. It says I have to call to reactivate, what’s up with that? Like any service I should be able to activate and cancel it online. Would love to hear the logic on that one, Why?

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YaxmanTDYContributor I
asked in Controllers and Music services
Loud Popping Sounds on Sonos Move with Amazon Music

When I try to play amazon music on my sonos move, I get loud popping sounds. Totally unacceptable! Anyone else having this problem?

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stonekirbyContributor I
asked in Controllers and Music services
Sonos Radio HD already subscribed

So I just tried to open Sonos Radio HD again and am getting the annoying error that I’m already subscribed (which is true) but the app acts like I’m not.If I try to manage my subscription in the app it just shows the screen as if I’m not subscribed, but when pressing “Try it now” I get the following screenshot: So the app tells me I’m subscribed, but doesn’t show me the Radio. When I press ‘OK’ in the above alert I get the following screenshot after a couple of seconds: And afterwards nothing happens and I still can’t listen to Sonos Radio HD. If I go to the radio menu then I just see it as if I’m not subscribed.So pretty annoying, how to fix this?

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Ken_Griffiths
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Mary BethContributor I
asked in Controllers and Music services
How do I turn of the MANY annoying Progressive commercials?

When listening to a local radio station through Sonos, how do I turn off the The Progressive commercial - the one where he steps on toys while turning out the lights - that repeats 3 times every hour. I never hear this commercial when I listen to this radio station in my car.

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Airgetlam
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Rancho99Contributor I
posted in Controllers and Music services
NAS Drive - Tracks play ok Music Library says Music Files Not Available when I try and update

Hi thereI have a NAS drive where I store my music files which has been working fine for years with Sonos.Recently when I add files to the NAS and thus want to Update the Music Library via the Desktop App I get a “Music Files not Found” error as if Sonos cannot see the drive or the path.But Sonos CAN see the drive because it can play existing music files in the library. I can see the drive and contents via Windows Explorer on the same laptop as I am running the Sonos Desktop from.Nothing has changed that I know of in the Sonos set up or firewall settings etc. I haven’t done any Firmware updates on the NAS drive and it’s not visible externally so I don’t think any external updates have happened automatically.Sonos Controller and Sonos Music Library are showing on the list of Windows Allowed Apps with the Domain, Public & Private boxes all checked,I tried removing and adding the drive via Sonos Settings - it cannot see it (although it CAN as it happily plays music from it!)Any help gr

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DaDDHeadliner I
asked in Controllers and Music services
Sirius unable to play

Sirius has been dropping the stream sporadically all day. Error is unable to play song not encoded properly.  Sometimes it comes right back others I have to start it. It’s always stable most of the time.  

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K2SKContributor I
asked in Controllers and Music services
A 'library' playlist under Imported Playlists

First time poster here. Having a problem with Imported Playlists. There is a new playlist called 'Library' that I have not created and it is not present in the Playlists sidebar in the Music app. Mac OS Monterey v12.2.1. This seems to be new and may be eating up imported playlist numbers on the Sonos side. Any suggestions on how to get rid of it?

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billforTrending Lyricist I
posted in Controllers and Music services
Is there a way to limit SMB connections the Music Library? Each speaker has >15 connections to my NAS which results in denied connections after a while.

Hi, I recently added a new pair of Sonos SLs to my system that had just one pair, and noticed I was getting time outs from my NAS when trying to play music from my Music Library on the NAS. The playlist would skip about 10 or 20 songs and then finally play one. I’ve traced this problem to the elected sonos speaker in each pair opening up a large amount of SMB connections to my NAS (more than 15 each).  On some older NASs, there is a max connections limit (mine is just 50 per share), and over time considering other stations may connect as well, it exceeds that limit. Why does Sonos need to open up 20 or so connections for each speaker that is playing music from the  local NAS Music Library just to play a single song, and is there any way to limit it? I can’t see that it would need 20 connections from a performance perspective. Here’s an example of what I see on the NAS server coming from the lead speaker in each pair: root@ix4-300d:/usr/local/samba/bin# ./smbstatusSamba version 4.9.3PID

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Bermudaboy1Contributor I
asked in Controllers and Music services
Spotify playlist skips first 15 seconds

February 2022. Intermittent issue playing Spotify playlists. Sonos skips first 15-20 seconds of each song on Spotify playlist - just 15 seconds of silence. If you hit rewind/restart button, song plays from start. 

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MyronContributor II
asked in Controllers and Music services
Songs added to sonos playlist don't actually get into the playlist

I’ve been adding songs to a large playlist for the last few hours. These are all albums on my NAS, not from streaming services. Although the message displayed is that all the songs on the albums are being added, at some point it simply stopped adding them.The playlist currently has about 3500 songs and when I add up all my playlists there are about 12300 songs in total.Is there a hard limit on tracks in a single playlist?Is there a limit on the number of tracks in all playlists?Is it just me or should I have gotten a message saying the adding is failing rather than that it worked?

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demijohnContributor I
asked in Controllers and Music services
YouTube Music Not Available in Music Services

Hi, Today I was fiddling with the Sonos S2 app, and I did not see YouTube Music in the list of music services.I am located in Europe, and I have a YouTube Music Premium subscription. Any idea what the issue might be?

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MeKandMaxatLaMalContributor I
posted in Controllers and Music services
The missing Track 1 problem when syncing from Win Media Player

Saw this issue discussed in earlier threads, but didn’t see a ‘how to fix’ solution.  I’ve just had this problem.  I’d previously transferred all the CD albums to desktop in FLAC format to match CD quality; no problem.  But when I transferred the music files to a Flash drive to download to WMP on a laptop all of the albums were missing track 1.  Spent ages trying to resolve the issue and eventually tripped over a remedy.  I noticed that all the missing track 1’s were listed in a ‘Unknown Album’ folder; but I couldn’t see a way of reinstating the tracks.  I tripped over the solution when using the WMP ‘Find Album Info’.  Beneath that dropdown menu is ‘Update album info’; click on this and hey presto track 1 returns.  Incidentally this problem didn’t occur with mp3; the issue seems to be with mp4.  Hope this helps someone. 

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VinceVContributor I
asked in Controllers and Music services
iTunes Playlist

Do you have any help on why all of my songs have transferred over to my new PC on the SONOS app but the playlists have not transferred? In iTunes I had exported the iTunes playlists and then successfully imported them onto my new PC (the playlists show up in iTunes), but Sonos is not syncing the playlists. I did the import prior to installing and updating the SONOS app and I have updated my music library.Thanks again for any help.

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TroesterjContributor I
asked in Controllers and Music services
iTunes playlists not showing up

  I am having trouble syncing my iTunes playlists to sonos.  Everything worked fine until I upgraded my PC.  My old iTunes XML file works still but since I had to reinstall iTunes, it created a new XML file and has my updated playlists in a different folder.  I have added that folder to sonos and removed my old XML file but now all that shows up is my music files, no playlists.  I’ve been playing around with it for a few days now and can’t seem to find the issue, any help would be appreciated.  I have double checked permissions and that the XML file allows for indexing.

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swain90Contributor I
asked in Controllers and Music services
Android 9 Sonos App Update stuck

Hi, I'm having issues with my sonos app on my phone. It tells me I have an update, launches the google play store but theres no option to update, just reopen the app. Restarted my phone and uninstalled and reinstalled the sonos app from the google app store and it's still stuck.Bottom image is where I click update, it opens the first image, I click open on the google play store and it takes me back to the 2nd image. Rather frustrating as I'm now unable to update my media library  

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jgatie
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mpavilionContributor I
posted in Controllers and Music services
Certain albums added to My Sonos (from Amazon Music) show up as "Tracks"

All albums display and play fine when I search for them in the My Sonos interface (using Amazon Music), and/or play from the “Recently Played” row; but when I add albums to My Sonos, some of them display in the “Albums” row without cover art or title (they are simply titled “Tracks”). And when I try to play these from that row, they play only one track at a time – the Queue does not populate with the entire album.

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GhostriderContributor I
posted in Controllers and Music services
Does Sonos update cause Connect Skipping?

Sonos Connect suddenly started skipping last week after the release of 14.0.4. It won’t play any music via Sonos Radio, Apple Music, or Line-in without skipping. I also have a Sonos Arc that plays fine and does not have this issue. Does anyone know if the Sonos Connect is suffering from software obsolescence and must be replaced by the Sonos Port?

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gwhogan99Contributor I
asked in Controllers and Music services
Play my apple music on another sonos system.

I’m in a rented house for a month and am trying to play my apple music on the sonos system that is here.  I can play their music fine.  When i try to add a music service it asks me to enter the account information (id/pw)for the owner’s account.  I try to login with my sonos id/pw and it comes back and says the email/pw do not match Sonos’s records.  I can log on the sonos website with that id/pw fine.  Is there anything else I can try?   thx George

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