Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 9,724 Topics
  • 64,500 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
  • 0
  • 3
9724 Topics
D
drpilContributor I
asked in Controllers and Music services
Songs in music library skip for a few seconds

Hello,I’ve read the related posts but can’t seem to find an answer to my problem.I have my music library on my desktop computer along with the Sonos controller app. My Sonos system consists of a playbar and sub. I also have a Sonos boost because the Sonos system is connected wirelessly and all updates have been installed. It has all worked well since I added the boost about 2 years ago but now it’s started skipping a few seconds (maybe 10-15 secs) every couple of songs. I’ve monitored my wifi signal on my phone and laptop and haven’t noticed any problems. Any help would be much appreciated as this is a very annoying and somewhat embarrassing problem when I have friends over.Thanks,Dave

684
D
C
cmk305Contributor I
posted in Controllers and Music services
saut de piste en pleine lecture sur audible. qui peut aider?

saut de piste systematique en pleine lecture sur audible 2 a 3 minutes apres le demarrage. qui peut aider?

752
S
W
wyrwulfContributor I
asked in Controllers and Music services
Sonos broke NAS

The latest Sonos system update broke NAS access. I have TP-Link Archer C9 router with Samsung  PSSD T7 portable SSD. All access is enabled for the drive. It worked for months, one day no go. I can access the drive from every other device I have. In Windows 10 and android I add the drive in Music Library Settings, Sonos sees the drive for a second, then says it is no longer available. I spent an hour with support and remote access, ended with the claim it was the NAS drive settings. I have factory reset, uninstalled and reinstalled apps on windows and android. Still doesn’t work. I can play Pandora on the system and music from my android.

29918
B
R
Ready to give upContributor I
asked in Controllers and Music services
New problem with Tunein, streaming station & Sonos. Need HELP!

Been listening to a streaming station KPIG (Santa Cruz) for a year, without incident. Now Sonos will not connect to it, from desktop, iPhone or iPad. Will connect to local Public Radio station. Music library works fine. Deleted station and re-added it, multiple time. No problem at the station. My business tech guy is coming next week because I am so fed up, but would love to solve this on my own, and without an added expense. Anyone??

56518
R
T
Tibbs5252Contributor I
asked in Controllers and Music services
no badge

Playing Amazon directly from Sonos app, I’m not seeing the HD or UHD badge when playing from a Roam stereo pair

862
T
D
djlund999Contributor I
posted in Controllers and Music services
Some songs disappearing from playlists

Some songs are disappearing from Sonos playlists.  In one playlist, 100 songs went to 37; in another playlist, ~240 songs went to 52.  Before deflecting / dismissing, please note thatAll music is on a home NAS All playlists are in Sonos, and there are no playlists from other sources  The songs aren’t showing as ‘ghosts’ that can’t be found - songs are fully removed. For the past 10-15 years, everything has worked well and nothing like this has previously occurred. 

867
controlav
M
macmanjpcAvid Contributor I
posted in Controllers and Music services
Sonos Radio blip at the beginning of each song

Thought maybe this was isolated to my system but was at a friend‘s last night and the same thing. When listening to a Sonos Radio station (free version) there is a very momentary blip at the beginning of each new song, usually a few seconds after the track starts. It’s just a half second silent blip. So annoying and I don’t know why this is happening. 

1378
W
press250
press250Prodigy III
asked in Controllers and Music services
Intermittent (!) Issue with Windows 11 Hosted Music Library

Background to Understand the ContextI am a very long time Sonos user. I am in the process of moving from a Windows 10 machine to a shiny new Windows 11 machine. (Alder Lake CPU, so Windows 11 is a requirement.) My music library is hosted on the Windows 10 machine, and I need to relocate the music library to the new Windows 11 machine so I can retire the former.I have a playlist that runs all night in the bedroom and another playlist that runs every morning for hours in the kitchen. These have played without incident for over a decade.The Issue on the New Windows 11 MachineHaving duplicated my music library on the new machine, I changed the music library folder from //WIN10PC/Tunes to //WIN11PC/Tunes. At first blush, everything works! Every room, every controller, music library, music services.HOWEVER (dammit). The aforementioned playlists stop playing after a period of time, anywhere from 30 to 90 minutes. It always stops at the end of a track, when the bedroom/kitchen Sonos device goe

1662
bockersjv
J
jmoyers7032Contributor I
asked in Controllers and Music services
Sonos Disconnects from Music Library

I have a Port connected to my router via ethernet.  Wifi has been disabled in the Port.  Sonos regularly disconnects from my music library.  I get the message unable to browse music.  When this happened yesterday, I restarted my router (xfinity gateway) and the system worked fine all day.  The system worked fine for a couple hours this morning, but now it’s glitchy again, unable to play whole tracks without skipping forward and then stopping altogether.  Strange this happens with a port directly wired to router.  Not using wifi for it.

613
J
M
MeeshkaContributor I
asked in Controllers and Music services
plante Radio

Hi absolut radio have said they are no longer broadcasting in the normal way. If o want to listen to them I have to load planet radio via sonos. I have tried for two days to do this but keep getting an error message what do I need to do please? 

331
Airgetlam
P
philuContributor I
posted in Controllers and Music services
Music Library Updating, Please Wait - Adding SMB share

Hello good people. Have been toiling with an issue with my music library for way too long now and i need it sorted. I have two Sonos One’s and a Sub (all ethernet connected now) and I have my music library exposed through Samba/SMB shares by both a Raspberry Pi and as of today (for test purposes) an Ubuntu Desktop (just 4 albums).Using the S2 controller app on a windows 10 desktop, it will happily accept the details of these shares, but it just sticks on the Updating Music Library, please wait spinning message, and the folders never appear (left it running overnight, good 12+hrs) before I went and setup the Ubuntu desktop and am getting the same result with that, with just the 4 albums on it.Sonos chat team got me to try a few things which hasn’t made a difference so i guess i’ll be on the phone later in the week, unless one of you kind people have any thoughts/ideas?My smb.conf file already contains ntlm auth = yes and server min protocol = NT1 (although i dont think they’re necessari

2382
P
B
briankandersonContributor I
asked in Controllers and Music services
YouTube Music (premium) "Playback paused because your account is being used in another location."

As others have described (in closed threads), I have the dreaded “playback paused because your account is being used in another location” error.I have tried all the troubleshooting steps in those threads to no avail:disconnect/reconnect YT Music service in Sonos ensure no other devices are playing (physically unplugged all Google devices, closed YT music tab on computer, and force quit app on phone) update/reboot sonos speaker“Premium” songs play fine in YT Music app, on desktop, and on Nest devices. EVERY “premium” song that I attempt to play on Sonos (either via desktop application or app) gives the “another location” error.Per the other threads, Sonos is blaming YouTube for the error and YouTube is blaming Sonos. As a user, I don’t care who the problem is with, I just want it to work.If this is not resolved, I’ll be moving away from Sonos permanently.

10079
D
T
Tessa10tContributor I
asked in Controllers and Music services
today the BBC radio stopped working in spain. any ideas?

I don’t know how to get this to work again. Until the weekend it was fine.  The bbc site says to scroll down on the services to choose the bbc. But that option does not exist… Help please! 

1022
T
Alonzo Mosley
Alonzo MosleyHeadliner I
posted in Controllers and Music services
Won't Update Music Library

Trying to update my Music Library. Getting the message: However, that path is absolutely available. Additionally, I am literally listening to music in that Library right now. Sonos can find it, Windows can find it, it just won’t update.

42814
Alonzo Mosley
B
Brent BContributor I
posted in Controllers and Music services
Sonos Connect Skipping Music Library

Hi everyone.  I have a multi-year old Sonos connect.  No issues until today, but music is cutting out for with almost 30 seconds left in every song for about 10 seconds, but ONLY on music in my Apple Music/iTunes library.  Amazon music and Spotify music are unaffected.  Track timer keeps moving, but audio drops then returns with about 20 seconds left.  Have rebooted everything, dumped and reconnected the music library, run multiple re-indexes.  iMac (where the library lives) is not sleeping, and neither is the iOS device I use to control. Am at a loss.  Any ideas?

814
B
W
WJKramerContributor I
asked in Controllers and Music services
Multiple weird SONOS radio accounts.

How do I get rid of these things? There is no “remove account” like other services. 

937
Sotiris C.
S
simonc66Contributor I
asked in Controllers and Music services
planet radio service missing

Hi,the planet radio service now needed to play many commercial radio stations (e.g. Absolute radio) is missing from my list of services. It is meant to be there as the planet radio website says it is what should be used for Sonos.My address country is set to the uk so I am at a loss. Can anyone help please.Thanks.

2161
S
S
soundcastContributor I
asked in Controllers and Music services
impossible d'ajouter un titre deezer à une autre playlist existante

bonjour à tous ,je suis nouveau dans le monde sonos, utilisateur deezer depuis 13 ans,j’ai commencé par une sonos roam, histoire de tester avant d’équiper ma maison entière ( 10 one SL )je viens juste d’installer l’appli sonos, je suis surpris que l’on ne puisse pas ajouter un titre Deezer à l’une des mes nombreuses playlist existantes, j’ai seulement la possibilité d’ajouter un titre à “mes coups de cœurs “j’ai fait le meme constat sur Android auto il y a 4 ans, mais la je peux comprendre que c’est peut être pour  des raisons de sécurité routière ..est ce une volonté de sonos pour encourager les utilisateur  à basculer en doublon ces playlist Deezer, Spotify ou Amazon music sur l’environnement sonos ?est ce une politique de Deezer envers sonosen tout cas je trouve ça vraiment inconfortable, on se retrouve avec une playlist “coup de cœur “ qui sert de “fourre-tout” qu’il faut redispatcher dans un deuxième temps dans les différentes playlist Deezer .dans l’attente d’un retour éclairé su

1710
S
C
constructionlawAvid Contributor I
asked in Controllers and Music services
Spotify played in car then randomly on sonos

I have had some issues where I had connected Spotify to Sonos the day before and when I played Spotify in the car via Bluetooth, the Sonos speaker then played what I was playing in the car even without connecting via Spotify connect the next day. This was annoying because I couldn't stop it in Spotify on my phone because Spotify on my phone wasn't playing at the time.  Anyone else had this issue?

991
106rallye
TomFr06
TomFr06Contributor I
asked in Controllers and Music services
Apple Music curated playlists search issue (English vs. localized)

I have the following issue:I found a curated playlist using Apple’s iOS “Music” app.Playlist is named “Club des années 80 : les indispensables” (my iPhone configured in French).Now I want to play it using Sonos iOS app, but the issue is that it won’t show when searching…After trying and trying (and trying...) I finally found out that:The playlist “Club des années 80 : les indispensables” also as an English name that’s “80’s Club Essentials” If I input the English name on the Sonos iOS app search box, I then get the “Club des années 80 : les indispensables” result offered.So, there’s somehow an issue in my Sonos iOS app: it will search only the English name of playlists but it will display results with the “local name” for the language the controller app is running  (i.e French on my iPhone (configured in French).Is this a bug? or can I configure somewhere the language used for searches?I’ve checked my iOS Sonos app preferences, there’s with French as primary language.(iOS 15.3 / Sonos

926
controlav
B
BEjosContributor I
asked in Controllers and Music services
Library update not working, alternative external library?

Hi,My current library is on a synology NAS.Somethimes i recieve rerror messages that the song / file is not found anymore.also i noticed that some added songs don’t show up in the sonos library. When i check the size of the music folder on the nas it has: 42.442 files.So this should be below the sonos limitation of 65.000 tracks. Alternative, what solutions are there to add a 2nd library to exceed the 65,000 track limit? in the past i tried setting up the Plex media server on the nas but that didn’t worked wel for me in DSM 6,x.. maybe it’s now better with DSM 7,x ?

390
B
REBob
REBobContributor II
asked in Controllers and Music services
HD and UHD Markers Disappearing

I'm new to Amazon Music on my Sonos system. I've noticed that when I start music from the Sonos app the player shows an HD or UHD marker. However, after a couple hours of music the marker no longer appears on songs I know are HD or UHD. Anyone else notice this? Any thoughts on the cause? Solutions?

3304
Stanley_4
T
talk2frankTrending Lyricist I
asked in Controllers and Music services
Podcasts still not working (10 months known bug) seems to be worse now

Hi guys,I'm still waiting for this fix and want to raise the question again to highlight as it's 1p months in with no fix. One of the previous questions was marked answered incorrectly ()The issue is as follows:Podcasts that are partially played will not play.This even efects podcasts you start to play in Sonos, but if you pause then try to play again latert hey will break.All fixes have been attempted from troubleshooting including supported by sonos customer services, I've even reset everything at my end to factory and uninstalled app data/reinstalled all apps etc.It seems Sonos retains playback state somewhere remotely, all my previously played tracks are showing part played and so will not play at all. In effect I can no longer listen to these podcast episodes and I have no way to reset them to play from start.Seems an easy bug fix would be to add a 'play from start' option?If anyone else has another idea on how to make podcasts work please let me know (p.s. I can't use airplay). T

49717
P
REBob
REBobContributor II
posted in Controllers and Music services
Sonos Or Amazon Music App for HD/UHD?

I was told that in order to play Amazon Music in HD or UHD on my Sonos Beam/Ones system I must use the Sonos app. True? When I play my music using the Sonos app I only see the HD/UHD notation sporadically, even with AM playlists of all HD/UHD songs. Occasionally I see the notation appear mid-song. Normal? I would much prefer to use the AM app since I'd be doing all my music searches and curating from that app.

2644
Ken_Griffiths
REBob
REBobContributor II
asked in Controllers and Music services
New Amazon Music User. Error Trying To Use Sonos System...More

I just switched to Amazon Music from Spotify. When I try to play music to my Beam 1 / Ones setup I get a verbal error message. Music won't play. Music works fine using the Sonos app. Is there a setting I need to update to use AM directly? Second question: I was told that in order to play Amazon Music in HD or UHD I must use the Sonos app. True? When I play my music using the Sonos app I only see the HD/UHD notation sporadically, even with playlists of all HD/UHD songs. Occasionally I see the notation appear mid-song. Normal?

1704
REBob
Terms & ConditionsCookie settings